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Deutsche Bahn and Lufthansa recognize the importance of providing accessible transportation options for passengers with disabilities. Deutsche Bahn in particular has developed extensive services like mobility service centers that provide assistance and information on boarding trains accessibly. Over 300 stations have staff available to help passengers with disabilities board, change, and disembark trains. Deutsche Bahn consults disabled passengers directly and has improved over 6,800 ticket machines and trains to facilitate accessible travel.
Deutsche Bahn and Lufthansa recognize the importance of providing accessible transportation options for passengers with disabilities. Deutsche Bahn in particular has developed extensive services like mobility service centers that provide assistance and information on boarding trains accessibly. Over 300 stations have staff available to help passengers with disabilities board, change, and disembark trains. Deutsche Bahn consults disabled passengers directly and has improved over 6,800 ticket machines and trains to facilitate accessible travel.
Deutsche Bahn and Lufthansa recognize the importance of providing accessible transportation options for passengers with disabilities. Deutsche Bahn in particular has developed extensive services like mobility service centers that provide assistance and information on boarding trains accessibly. Over 300 stations have staff available to help passengers with disabilities board, change, and disembark trains. Deutsche Bahn consults disabled passengers directly and has improved over 6,800 ticket machines and trains to facilitate accessible travel.
Transport can make or break barrier-free travel – and that means not only how people get to and from their destination but also how they get around once they’re there. Deutsche Bahn and Lufthansa, the GNTB’s key transport partners, have recognised the signs of the times. They offer passengers with restricted mobility a wide spectrum of services and see this as an essential part of modern-day customer care and an investment in the future.
Deutsche Bahn: an impressive track Bahn staff without wires or interference.
record in accessible travel Some 6,800 new ticket machines have Service staff at also been made more accessible. Deaf Deutsche Bahn help Deutsche Bahn is regarded as a leader in customers can use the email address passengers with restricted barrier-free travel throughout Europe. For deaf-msz@deutschebahn.com and find mobility to board, change years now, the German rail company has sign-language videos on important travel offered extensive services for people with considerations online at www.bahn.de. and leave trains at over restricted mobility. The first port of call for 300 stations across German and international passengers is At over 300 stations, customer service Germany. In 2012, they Deutsche Bahn’s mobility service centre personnel will offer to help travellers with responded to around 550,000 (MSZ), which provides information on restricted mobility to board, change and specific services and offers, organises the leave trains. Since late 2012, passengers calls necessary assistance for boarding, chang- have also been able to get assistance at for assistance. ing and leaving trains, and is responsible unmanned stations from on-board staff, for tickets, seat reservations and other provided they give advance notification. services. Deutsche Bahn provides further Deutsche Bahn’s long-distance trains are information online at www.bahn.de/ largely barrier-free with low access doors, barrierefrei and in its brochure ‘Mobility tactile lettering and symbols, wheelchair for the Disabled – Services for Mobility- spaces and disabled toilets. All local trains Impaired Customers’. should be barrier-free from 2017. Deutsche Bahn is also modernising around 100 sta- Deutsche Bahn develops its barrier-free tions a year, with new lifts among the services in close consultation with dis many improvements to accessibility. abled people. Indeed this is how Deutsche Bahn’s barrier-free travel centres were Paving the way for barrier-free set up: today 40 travel centres are package tours equipped with a tactile guidance system Ellen Engel-Kuhn, head of the disability for visually impaired people, lowered coun- “As a transport provider for the tourism in- liaison office at Deutsche Bahn ters for wheelchair users and inductive dustry, we believe that strategic alliances hearing loops, which allow hearing-aid in the tourism industry are extremely im- wearers to communicate with Deutsche portant,” says Ellen Engel-Kuhn, head of