Sakina Kheda

Kuwait | +965-67008607| sakina12210@hotmail.com

Objective
 To work for an organization which provides me the opportunity to improve my skills
and knowledge to growth along with the organization objective.
Education
BBA GRADUATE FROM SIKKIM MANIPAL UNIVERSITY | KUWAIT EDUCATIONAL CENTRE

 Major: Corporate Management and HR

 Minor: Retail Management

INDIAN COMMUNITY SCHOOL KUWAIT | | CBSE

 Major: Completed 12th CBSE Board from Indian Community School, Kuwait in 2013
securing 68% on aggregate
 Minor: Completed AISSC CBSE Board from Indian Community School , Kuwait in
2010 securing 74% on aggregate

Experience
SALES & OPERATIONS COORDINATOR |OCTALPHA BUSINESS SOLUTIONS (OBS) |2017-PRESENT

 Experience of working in Sales Department (Identifying the customer needs and preparing the
Quotations, To Follow up with customers in case of unforeseen delays or problems).
 Coordinating with other departments such as Infrastructure, Network & Security Department as
per the Query received from the customer.
 Experienced in working on CRM (customer relationship management) software.(Operating
CRM software, Recording all the necessary Data in CRM)
 Experience of working in Operations Department (Assisting in day-to-day coordination and in
management of business operational activities).
 To process all the order with accuracy and timeliness. (Coordinator with Different Vendor to
make purchases and get prices from the vendors, negotiate the prices and raise Purchase Order)
 To maintain clear and accurate filing system that keeps all active sales files available digitally
and in hard copy form.
 To Coordinate and manage project tasks to ensure project delivery within allotted budget and
timelines.
 To identify problems in operations process if any and monitor the team’s progress.
 To work on SAP & perform all the necessary SAP transactions.
 To operate, generate PO, Invoices & Delivery Note from SAP.
TECHNICAL COORDINATOR |ENHANCE ENGINEERING MULTITECHNOLOGIES COMPANY
(EEMC) |2016- 2017

 Providing guidance and assist engineer’s for ordering the spare parts.
 Ensuring that all purchasing is in compliance with rules & regulations.
 Preparing and maintaining accurate records and documentation.
 Coordinating and resolving problems with the end users.
 Receiving the shipment, handling DHL / FedEx and making Reports.
 Ensuring accuracy in work, identifying issues and eliminating errors.
 Maintaining excel reports of spare parts ordered, arrived and returned on daily basis.
 Checking the status of the spare parts from time to time.
 Answering all the queries related to the spare parts to the management and the customer.
 Coordinating with HR department in regards with leave forms, Visa forms for the engineer’s etc.

ADMINISTRATIVE ASSISTANT | PEGASUS INTERNATIONAL COMPUTERS CO.W.L.L | 2013-15

 2 years’ experience in administrative work (answering incoming calls, determining purpose of
call and transfer call, generate reports, scheduling appointment).
 2 year Experienced of working in administrative department (answering to customer queries,
interacting with visiting customers, receive, sort and distribute mails, follow up and customer
calls, assist with creating sales proposal).
 Experience of working in Coordinating Transportation (verifying customer orders, processing
delivery, assigning the work, providing guidance to the concerned driver for deliveries to be
done, assuring the pending payment and collections to be received).
 Experience in working under HR department (Assist with recruitment, arranging job posting,
schedule interviews, generating payroll, updating employee documents, preparing documents
for residency renewal).
 Experienced of working in software department (Operating ERP Pryce software, updating
necessary documents in the Pryce software, monitoring the Attendance report and doing
the data entry of all the necessary record in the Pryce system.)
 Experienced in working under Technical and software department (providing customer
support, receiving customer complaints and taking appropriate steps in resolving the
complains, assigning the installations to be done, maintaining reports for all the visits done by
the concerned of the technical and software department.)
 Skills & Abilities

MANAGEMENT
 Excellent know how on Economic theories and accounting. Strong problem solving
ability Good communication skills, Ability to deal with people diplomatically, Quick
learner.
 MS Office, Economic research on internet, Data analysis with MS access and
excel, Knowledge on ERP Business One modules.
LEADERSHIP
 Leadership: An experienced team leader in managing Team of Transport for Pegasus
International Influencing, leading, and delegating abilities
 Ability to initiate /manage cross- functional teams and multi-disciplinary projects.
 Critical thinking, decision making and problem solving skills.
 Planning and organizing – Organizational abilities
 Result oriented: Ability to achieve the target within given time.
 Excellence Communication skills. Negotiating skills, Conflict resolution.
 Recognizing the customer aspect of issues and the need for positive relationships to
produce good results through interaction with others.
 Capable of being able to work collaboratively with others in a participative management
environment, working independently as well as working on a team.
 Adaptability – Ability to adapt as per clients’ needs and maintaining good working relationships.
 Efficient under pressure, always meet deadlines.

VISA STATUS: 22 (Transferable)

I hereby declare that the above information is true to the best of my knowledge.

SAKINA KHEDA

KUWAIT