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HOME BROWSE JOURNALS & BOOKS ENGINEERING, CONSTRUCTION AND ARCHITECTURAL MANAGEMENT VOLUME 12, ISSUE 2
IS THERE A RELATIONSHIP BETWEEN CONSTRUCTION CONFLICTS AND PARTICIPANTS' SATISFACTION?

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Author(s): Mei‐yung Leung (Department of Building and Construction, PDF Full text

City University of Hong Kong, Hong Kong)

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Acknowledgements: The work described in this paper was fully supported by a

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grant from CityU (Project No. 7001466).

Abstract:
Purpose

– Construction conflict should not be simply defined as a Journal Information

functional or dysfunctional element in the management
process. The second generation conflict management
investigates the effect of various conflict types and conflict
resolution strategies to project outcomes in detail. The
paper aims at investigating the complicated construction Engineering,
Construction and
conflict management within the goal setting process in
Architectural
construction projects. Management

Design/methodology/approach

– In order to collect the generalized data from the

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construction professionals in the industry, a questionnaire

survey was considered suitable for establishing the

https://www.emeraldinsight.com/doi/abs/10.1108/09699980510584494 1/4
4/17/2019 Is there a relationship between construction conflicts and participants' satisfaction? | Engineering, Construction and Architectural Manage…

component elements of research variables. Samples were

randomly selected from membership records of various ISSN: 0969-9988
professional institutions in Hong Kong with direct experience Online from: 1994
Subject Area: Property
in the project management processes involving the client, Management & Built
Environment
project manager and other project team members, and they
must have experience in a (perceived) successful project. A
Current Issue
total of 75 questionnaires were fully completed and returned
Available Issues
finally. Earlycite

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Findings

– The findings in the questionnaire survey indicate that

moderate level of conflict can improve satisfaction until a
certain point whereby the satisfaction diminishes as conflict
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escalates. To yield an optimum level of satisfaction, conflicts
have to be stimulated in the goal setting process and solved RELATED

among the project participants by adopting the integrated The most popular papers
style, neutral attitudes towards emotional‐rational dimension from this title in the past 7
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and task‐relationship dimension of conflict.
Mapping the knowledge flow
in sustainable construction
Research limitations project teams using social
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– This study cannot definitively state the causal direction of
Causes of delays in
the hypothesized relationships. Further research such as construction industry and
comparative delay analysis
case studies and qualitative data analyses are recommended
techniques with SCL protocol
in order to investigate these causal relationships as is
Digital skin of the
relevant to construction projects. construction site : Smart
sensor technologies towards
the future smart construction
Practical implications site

Improving transparency in
– Integration is the most appropriate method for solving
construction management: a
construction problems, as it concerns both self and others in visual planning and control
model
the management process. Project participants have to
Roadmap for implementation
balance their conflict resolution approach between the task
of BIM in the UK construction
and relationship and their subjective emotion with objective industry

rational system for solving conflicts when using integration See more >

style.

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4/17/2019 Is there a relationship between construction conflicts and participants' satisfaction? | Engineering, Construction and Architectural Manage…
Editorial Team
– The study shows that both conflict and conflict resolution
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in the goal setting process are essential components
influencing the final outcome (satisfaction) and that solving
conflict using the integration style would mean arriving at
the best value (goal) in the decision process as well as
improving the level of participant satisfaction

Keywords: Construction industry, Conflict management, Conflict

resolution, Hong Kong

Type: Research paper

Publisher: Emerald Group Publishing Limited

Copyright: © Emerald Group Publishing Limited 2005

Published by Emerald Group Publishing Limited

Citation: Mei‐yung Leung, Anita M.M. Liu, S. Thomas Ng, (2005) "Is
there a relationship between construction conflicts and
participants' satisfaction?", Engineering, Construction and
Architectural Management, Vol. 12 Issue: 2, pp.149-167,
https://doi.org/10.1108/09699980510584494

Downloads: The fulltext of this document has been downloaded 3023

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