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PRODUCT: LED TV
BULLETIN
ASC20150708003
NUMBER:
BULLETIN
07/08/2014
DATE:
UN40HU6900FXZA, UN50HU6900FXZA,
UN55HU6900FXZA, UN40HU6950FXZA,
SUBJECT: UN50HU6950FXZA, UN55HU6950FXZA,
Apps are causing the TV to Freeze or Power Cycle or UN40HU7000FXZA, UN50HU7000FXZA,
not to respond to the Remote. UN55HU7000FXZA, UN55HU7200FXZA,
UN55HU7250FXZA, UN65HU7200FXZA,
MODELS:
UN65HU7250FXZA, UN50HU8500FXZA,
POSSIBLE SYMPTOMS:
UN55HU8500FXZA, UN65HU8500FXZA,
1) The TV freezes. UN75HU8500FXZA, UN50HU8550FXZA,
2) The App freezes. UN55HU8550FXZA, UN65HU8550FXZA,
3) The App exits out by itself. UN75HU8550FXZA, UN85HU8550FXZA,
4) The TV powers OFF and ON by itself. UN55HU8700FXZA, UN65HU8700FXZA
5) The TV cannot be controlled by the Remote
Control.
IMPORTANT: This service bulletin applies to models with the NT14U chipset and T-NT14UAKUC software only.
UN**HU8500 / HU8550 / HU8700 models with the Golf-8 chipset and T-GFP8AKUC software do not have this issue.
To check an application version and update the application, follow these steps:
1. Go to SmartHub > Apps. Highlight the app name, and then press and hold the Enter ( ) button for 5 seconds.
2. Select ‘View Details’ to view the version of the application.
3. If the app version is not the latest, select ‘Update Apps’ to update the application.
This information is published for experienced repair technicians only and is not intended for use by the public. It does not contain warnings to advise non-
technical individuals of possible dangers in attempting to service a product. Only experienced professional technicians should repair products powered by
electricity. Any attempt to service or repair the product or products dealt with in this information by anyone else could result in serious injury or death.
Information provided in this bulletin is subject to change or update without notice.