QUALITY ASSURANCE INDICATORS

Quality is at the forefront of everything that Saint Michael College does and offers. All its
policies, systems, processes, and procedures, aimed at achieving its raison d’etre as reflected in
its vision-mission, goals and objectives, are thus directed toward delivering quality products and
outcomes. To verify if SMC is keeping itself up to the mark, due attention is given to the regular
review and monitoring of the following quality assurance indicators:

 Progress Report of Enrolment

 Report of Dropouts

 Report of Graduates by Program

 Report of Performance in Licensure Examination for Teachers (Elementary and

Secondary Levels)

 Employability of Graduates

 Employer Satisfaction

 Recognition by Government/Non-Governmental Agencies

 Linkages with Local Organizations

 Client Satisfaction

Since students persisting to completion of their educational goals are a key gauge of student
success, and therefore institutional success, the Registrar’s Office, in close collaboration with the
program heads, regularly monitors student retention, progression and graduation. The said office
also keeps track of student dropouts. A procedure is followed in this regard.

Each program also monitors graduates’ employability and employer satisfaction as demonstrated
by the researches produced. These researches show a high rate of employability and employer
satisfaction in the Teacher Education, Liberal Arts and Business Administration programs.

Performance of graduates in licensure examinations is another indicator of program quality. The

average percentage difference of the institutional performance from the national passing
percentage from 2013-2018 is .45 for the elementary education and 1.83 for the secondary
education.

All programs offered by the school are recognized by the government.

The school, in order to strengthen and enrich the delivery of quality services, has established
relations/linkages with government agencies, local church, civic organizations, business sector,
other colleges and universities, feeder schools, TADICSA schools and partner communities.
Survey on customer satisfaction is conducted annually by the Quality Assurance Office. The
results of the 2017-2018 survey show that overall user satisfaction with the services provided by
the offices evaluated (Finance, Registrar and Library) is positive, ranging from Very Good to
Excellent. This rating is an indication of the quality service that Saint Michael College aims to
deliver to its clientele.