Types/Classifications of Transactions submitted by clients which only require ministerial ( Sec 4) actions.
Complex Transactions - requests of applications
submitted by clients which necessitate the use of discretion in the resolution of complicated issues.
Offices are mandated to regularly undertake time
On Systems and Procedures Review and motion studies, undergo evaluation and (Sec 5) improvement of their transaction systems and procedures Anti-Red Tape Act of 2007
Information Billboards must be posted at the main
On Disclosure Boards (Sec 6) entrance of offices or at the most conspicuous place and in the form of published materials
1. procedure to obtain a service
2. person/s responsible for each step 3. maximum time to conclude the process On Disclosure Boards details (Sec 6) 4. documents to be presented by customer 5. amount of fees, if necessary
6. procedure for filing complaints
The head of the office or agency shall be primarily
responsible and accountable to the public in On Accountability (Sec 7) rendereing fast, efficient, convenient and reliable service Anti-Red Tape Act of 2007
As per period stated in the Charter which shall not
be longer than five (5)working days for simple transactions and ten (10) working days for complex transactions
Depending on the nature of the services requested,
On the Action of Offices (Sec 8(b) the maximum time described above may be extended
In case of disapproved request, a formal notice shall
be sent within five (5) working days from the receipt, stating the reason for disapproval including list of specific requirement/s which the client failed to submit.
1. Implementation of the provisions/mandate of the Anti-Red Tape Act of 2007.
2. Review and updating of the Office Citizens Charter specifying the processing time. 3. Development and installation of a feedback system (comments/suggestions box, feedback form, EDTS feedback) 4. EDTS Reports generation for evaluation, monitoring and planning. 5. Posting of uniform Information Billboards. isions
Existing Office's Citizens Charter
No Classifications of transactions whether Simple or Complex.
No record of review and evaluation
as per copies secured from HRMO Existing Office's Citizens Charter