Scope of Services and Deliverables - The Services and Deliverables to be provided by the Vendor will

include the following:

Tasks include but are not limited to:

To document business needs, detailed functional and non-functional requirements, functional design document, business
rules, use cases, etc., conduct and deliver the following:

• Organize, and lead engagement sessions with stakeholders (including client and subject matter experts) to elicit
business/IT needs, capture, review and sign off on the requirements
• Meet with and interact with variety of internal and external stakeholders to obtain a greater understanding of the
business needs
• Requirements elicitation through facilitated interviews, JAD sessions, use case diagrams, or other techniques
• Conduct Gap Analysis by analyzing existing business processes to evaluate current capabilities and identify
improvement opportunities. Quickly understand the business issues and data challenges of the ministry
• Document business processes by working with business teams (leveraging existing requirement documentation and/or
creating new documentation as necessary)
• Ensure all documentation is created in accordance with applicable OPS and/or LRC standards, templates, methodologies
and technologies
• Develop detailed business analysis documentation including but not limited to System Vision document, business rules,
glossary, scenarios, process flows, activity diagrams, data models, non-functional requirements, business use cases and
system use case identification to document the to-be business model.
• Provide effort estimates for work identified and support the LRC Project Manager in planning and scheduling of
business analysis work leading to the IT implementation
• Lead and/or execute portions of the subsequent detailed analysis work as informed by the initial analysis and planning
activities
• Conduct thorough research and business analysis to clearly present options and provide recommendations and
common strategies for the business lines.
• Provide support, guidance and advice to the project team members in the development of business, information,
solution and/or technology architecture deliverable
• Create, leverage and/or update business modelling deliverables including but not limited to:
o Gap Analysis Report(s)
o Business Process Models / Activity Diagrams (i.e., Workflows and related illustrations)
o Conceptual Data Model
o Logical Data Model
o Business Object Catalogue
o Business Events documents
o Business Use Case Model (with descriptions)
o Business Use Case Specifications documents
o Business Rules Document
o Business Glossary
o Business Scenarios Document
o Non-functional Business Requirements
o System Use Case Model (with descriptions)
• General Tasks
o Raise issues and risks to LRC Project Manager in a timely manner
o Provide the project team clarity on requirements documented as required
o Participate and facilitate working group sessions as required.
o Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
o Communicate effectively with clients to identify needs and evaluate alternative business solutions
o Serve as a subject matter expert in support of the development of process and instructional content that will become
inputs to training presentations and training materials
o Identify and recommend appropriate process owners to ensure ongoing integrity of data, partner with other reporting
contacts to ensure consistent methodologies and adherence to standardization.
o Articulate ideas and thoughts in a professional way through effective verbal and written communication.
o Ensure all work (business analysis) documents (and related artifacts) are stored in the LRC repository
o Transfer documentation and knowledge as applicable
o Provide progress/status reports to LRC Project Manager

• Required skills include:

o At least 10 years of experience functioning as a Business Analyst in Siebel or comparable ERP environment
o A minimum of 3+ years of Business Analysis experience within a Siebel environment
o Knowledge of current information management systems, including database, spreadsheet, word processing, and
graphics software;
o Demonstrated experience in conducting requirements sessions by interviewing client stakeholders, business and system
partners, by analyzing existing systems, practices and procedures and in preparing recommendations for approval by the
client and IT senior management;

o Demonstrated experience in identifying and translating high level conceptual user- requirements into specifications of
business requirements to guide application development activities, deliverables, and the selection of tools. This includes
developing business strategies for the application of new technologies, leading and/or participating in
business process re-engineering and developing business cases;
o Demonstrated experience in information modeling using RUP and Enterprise Architecture to model business and system
requirements;
o Demonstrated experience as a project team member, in major multi-disciplinary cross functional project teams, dealing
with diverse business environments, especially municipal/provincial environments, and having a good understanding of
the business drivers in these environments; and
o Demonstrated excellent oral, written and interpersonal communication skills to prepare and present a broad range of
complex materials to diverse business and technical groups.
o Working knowledge of and experience with Government of Ontario policies and procedures with respect to IT,
especially business case development, project approvals, architectural reviews and technical environments;
o Knowledge and experience with Zachman Frameworks
Proven ability to handle multiple tasks and deliver within extremely tight deadlines; and
o Knowledge of emerging IT trends and technologies
o Knowledge and understanding of geographical based information systems (GIS) will be an asset