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KAMALRAJ RATHINASAMY 178/119 KAMARAJ NAGAR, 1ST STREET, METTUPALAYAM,

TIRUPUR – 641602, TN, INDIA.


E-MAIL: kamalrajr@yahoo.com
MOBILE: +91 9003672314
SUMMARY
 Flexible and reliable System Engineer with 5 Years and 10 months experience of working with computers and resolving any support
issues.
 Possessing a proven ability to control the operation, configuration and maintenance of computer based information systems, as well as
having an eye for detail and able to multi-task under pressure.
 An excellent communicator can relate well with people at all levels and has the flexibility of working well as part of a team and on my
own.
 My Short Term Goal is to get a job in required company where I can utilize my skills and improve my career growth.
 My Long Term Goal is to be in respectable position in that organization.

SYNOPSIS

 Provide support to remote sites via remote control tools as well as provide in home support when requested.
 Acts as the technical lead for the team in resolving issues.
 Provide back up support for the team when required.
 Design, build or operate equipment configurations prototypes including network hardware, software, servers or server operating
systems.
 Proficient in handling escalated calls and providing 1st, 2nd & 3rd Level Technical Support to end-users.
 Follow up with OEM for any hardware changes in Laptop/Desktop/Printers.
 Provided the Remote support using Any Desk, Remote Desktop, and Team Viewer.
 Microsoft Outlook configuration, backup, troubleshooting.
 Handling the Issues related to Network connectivity LAN and Wi-Fi on Laptop / Desktop / Printer level problems.
 Self-confidence and interpersonal skills.
 Planning, Organizing, Good administration management and Strong listening skills.

TECHNICAL SKILLS

 Skilled knowledge in Computer  Skilled Knowledge in Routers and Switches


Hardware Maintenance and  Skilled knowledge in Virtualization VMware
Troubleshooting  Knowledge in Webserver, Mail Server
 Skilled knowledge in Network  Knowledge in IPtable, NFS, LVM, SAMBA
Maintenance and  Knowledge in Red Hat Hypervisor 3
Troubleshooting  Knowledge in Linux Troubleshooting and LVM Troubleshooting
 Knowledge in Windows Server 2008, 2012& 2016 configurations in ADS

AREA OF EXPETISE

 IT - Service Desk Support  System administration


 Remote Desk Support  Network Engineer
 Desktop Support Engineer
 Technical Support Engineer

WORK HISTORY

Name of the Company Position From / to Period of Work


KR Tech Solutions System Engineer Apr 2018 – Present 1 Year
Sansfiber Private Limited Network Engineer Apr 2017 – Mar 2018 1 Year
Katalyst Global Solutions IT - Support Engineer Mar 2016 – Mar 2017 1 Year & 1 Month
Phoenix Infoways Senior Customer Support Jul 2013 – Feb 2016 2 Year & 8 Months
Engineer
Educomp Solutions Limited Smart class Coordinator Jun 2012 – Jun 2013 1 Year & 1 Month

EDUCATION

 Bachelor of Engineering (CSE) - Erode Sengunthar Engineering College, Tamilnadu, Apr 2011.
ADDITIONAL ACTIVITIES:
 Linux Administrator course completed in Refinement Software Solutions, Coimbatore.

ACHIEVEMENTS
 Contributed to good customer service.
 Increasing the loyalty or satisfying existing customer.
 Implementing a new time-saving process
 Come up with a new idea that improved things
 Saved money for the company
 Saved time for the company

SKILLS

 Time management  Troubleshooting network issues


 Team Leader  Quality management system
 Preventative maintenance  Testing and debugging
 Customer Communication,  Technical support
Assistance and Support  System administrations
 Hardware and software  Cisco wireless routers and Switches
configurations

WORK EXPERIENCE

Project 1 Computer Hardware & Network (Installation, Configuration & Troubleshooting)


Organization: KR Tech Solutions, Tirupur
Duration: Apr 2018 – Present
Team size: 1
Tools: Crimping Tool, RJ45 Jack, Application S/w, Cat 5e/6 Cable, External HDD
Network Cables, Wi-Fi modem, Router, Switches, Screw drive
Roles: System Engineer
Responsibilities:
 Understanding and working knowledge on Windows OS installation (win XP, 7, 8, and 10).
 Installation of business related applications and software.
 Maintained of computer hardware systems and system assembly.
 Microsoft Outlook configuration, backup, troubleshooting.
Project 2 Network Installation and Configuration
Organization: Sansfiber Private Limited
Duration: Apr 2017 – Mar 2018
Team size: 5
Tools: Network Cables, Wi-Fi modem, Router, Switches
Roles: Network Engineer
Responsibilites:
 Configuration of routing and switching equipment.
 Design and implementation of new solutions and improving the resilience of the current environment.
 Establishing the networking environment as per configuration and directing network installation and documenting and enforcing network
standards

Project 3 Computer Hardware and Network Troubleshooting


Organization: Katalyst Global Solutions, Chennai
Duration: Mar 2016 – Mar 2017
Team size: 2
Tools: Screw Drive, Crimping Tool, RJ45 Jack, Application S/w, Cat 5e/6 Cable, External HDD
Roles: IT Support Engineer
Responsibilities:
 Create and maintain automated utilities and processes including PC build automation and customer facing request systems.
 Acts as the technical lead for the team in resolving issues.
 Configure, monitor and maintain email applications or virus protection software.
 Maintain logs related to network functions as well as maintenance and repair records.
Project 4 Computer Hardware & Network (Installation, Configuration & Troubleshooting)
Organization: Phoenix Infoways, Tirupur
Duration: Jul 2013 – Feb 2016
Team size: 10
Tools: Crimping Tool, RJ45 Jack, Application S/w, Cat 5e/6 Cable, External HDD
Network Cables, Wi-Fi modem, Router, Switches, Screw drive
Roles: Senior Customer Support Engineer
Responsibilities:
 Install, upgrade, support and troubleshoot Windows XP to Windows 10 and Microsoft Office and any other authorized desktop
applications.
 Provided the Remote support using Any Desk, Remote Desktop, and Team Viewer.
 Resolve Network and Software installation issues.
 Handling the Issues related to Network connectivity LAN and Wi-Fi on Laptop / Desktop / Printer level problems.

Project 5 Computer Hardware and Network Maintenance


Client: Vidhya Vikashni Matriculation Higher Secondary School,Tirupur
Organization: Educomp Solutions Limited
Duration: Jun 2012 – Jun 2013
Team size: 1
Tools: Screw Drive, Crimping Tool, RJ45 Jack, Network Cables, Application S/w
Roles: Smart class Coordinator
Responsibilites:
 Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes.
 Reviewing system and application logs and verifying completion of scheduled jobs such as backups, hardware maintenance.
 Escalating issues to support groups for complex technical issues and report to the Academic Support Group Manager

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