Karith Cook

Global Enterprise Project Management Leader

Connecting People, Product and Strategy

cookcollins@hotmail.com 713-201-3111

League City (Houston Area), TX, United States linkedin.com/in/kari-cook-mba-crcr-61aa176

SKILLS

Project Management Software Delegation Organization Conflict Resolution Public Speaking

Customer Relationship Management Problem Solving Planning Leadership MS Office Documentation Marketing

Sales Operations Communication Vendor Management Content Design Stress Management Adaptability

WORK EXPERIENCE
VP Global Enterprise Project Management
Altruista Health
10/2018 – Present Remote
Achievements/Tasks
Establish Altruista's first Global EPMO structure - Portfolio, Program, Project.
Decreased augmented project management cost by $90,000 per month.
Improved Resource Management by shifting from a 1:1 (Project to PM) model to a multi-project capacity model.
Decreased Employee retention risk by implementing a multi-layered EPMO job family.
Increased visibility and transparency of the EPMO status through the creation and use of dashboard reports.
Established the EPMO implementation methodologies, including governance documentation and tools.
Fostered and enhanced Altruista's "three in the box" concept.
Managed a global multidisciplinary team (US and India)
Escalation point of contact for all client implementation engagements.
Established capacity models to monitor and control resourcing and product delivery point allocations (agile).

Customer Success Director

Simplee
03/2017 – 10/2018 Remote
Achievements/Tasks
Responsible for the overall customer well being by monitoring customer health, proactively addressing any issues, erect barriers to entry
for our competitors and driving performance improvements.
Expanded revenue and growth for UT Health system by implementing patient engagement email functionality that resulted in a 40%
increase in collections Q4 to Q1 2018.
Accurately forecast account growth to client c-suite by analyzing patient pay behaviors through the use of predictive analytics.
Lead Executive level discussion around sales, marketing and customer success to provide insights from our customers to drive continual
innovations to Simplee's platform, product and technology.
Case Study Sample - https://www2.simplee.com/case-studies/memorial-hermann/

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WORK EXPERIENCE
Sr. Implementation Program Operations Director
GetWellNetwork
03/2011 – 03/2017 Remote
Achievements/Tasks
Implementation Services (Program and Operations) lead for GetWellNetwork implementation methodologies, governance and tools across
all business lines - commercial, government and international.
Managed a demographically dispersed multidisciplinary team.
Rapid acceleration of annual recurring revenue on average of 30% per year.
Reduced third party installation cost by 50% by implementing lean strategies.
Identified and fixed program bugs, leading to a marked increase in customer satisfaction as measured by online surveys. Increased client
satisfaction by 75%.
Analyzed clients needs [technology and content] in order to provide comprehensive RFP responses during the sales cycle.
Automated project plans and dashboard reporting through the use of Clarizen. Integrated with Salesforce and JIRA to increase project
visibility and transparency across the organization.
Whitepaper: Orchestrating and Accelerating Organizational Change to Improve Health Care Delivery.

Advertising, Sales, Marketing and Project Management

Various Organization
08/2000 – 03/2008 Remote
Achievements/Tasks
Transunion Settlement Solutions - Sales and Customer success of their mortgage valuation tools.
Bowman Systems - Responsible for sales, marketing and project management of their homegrown HUD housing location.
IPM Software - Responsible for sales, marketing and project management of their affordable housing financial management system -
CornerStone.
GSD&M Advertising - Responsible for media planning and placement for United Health Care and Fannie Mae Corporate.

HONOR AWARDS
GSD (2017) G2 Committee Selection (2016)
Simplee GetWellNetwork Leadership
Get Shit Done Award Selected by Simplee's CEO Selected as a committee member to lead and integrate
GetWellNetwork Cultural Tenets

Heart Award (2014) Change Agent Culture Award (2013)

GetWellNetwork GetWellNetwork
Top Culture Award given to one member of the organization by the Recognized by my peers for cultivating change within the organization.
CEO and Founder of GetWellNetwork

Celebrate Culture Award (2012) Rookie of the Year GetWellNetwork (2012)

GetWellNetwork GetWellNetwork
Recognized by my peers for celebrating our achievements and wins. First recipient of GetWellNetwork's Rookie of the Year award. Selected
by leadership based on my first year's commitments to the
organization.

Salesperson of the Year (2005)

Bowman Systems
Recognized for my sales contributions for the previous year.

EDUCATION
M.B.A, Information Technology & Project Management
University of Texas at Dallas
01/2010 – 12/2013

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EDUCATION
International Operations and Strategic Management
BEM Bordeaux Management School France
11/2012 – 11/2012

CERTIFICATES
Texas Real Estate License #526973 (2002 – Present) Graduate Certificate in Project Management
(01/2012 – 12/2012)
Customer Revenue Cycle Representative (2017 – Present) HUD Housing Counselor Certificate (06/2003 – Present)
Lean Six Sigma Master Black Belt (2015 – Present)

VOLUNTEER EXPERIENCE
2019 Kickoff Chair
Lunar Rendezvous
01/2019 – Present
A 501 (c) (3), non-profit organization formed to preserve the rich history and many accomplishments in the space sciences made in the Bay Area.

Carnival Chair
Mossman Elementary
08/2018 – 05/2019
Collected over $30,000 in donations that will go towards educational and technology enrichment programs

WatchDog Chair
Mossman Elementary
08/2015 – 05/2017
Dad of Great Students Mentoring Program

Yearbook Chair
Mossman Elementary
08/2014 – 05/2015
Developed and published Mossman Elementary yearbook.

ORGANIZATIONS
Delta Epsilon Iota (12/2013 – Present) Beta Gamma Sigma (12/2013 – Present)
Academic Honor Society International Honor Society

Alpha Chi Omega Sorority Alumni (08/1996 – Present)

SFASU Greek Affiliation

APPLICATIONS
MS Office Full Suite Clarizen JIRA Google Analytics
Full Professional Proficiency Full Professional Proficiency Full Professional Proficiency Professional Working Proficiency

Salesforce Marketo
Full Professional Proficiency Limited Working Proficiency

INTERESTS

Endurance Sports Team Sports Community Involvment Creative Hobbies with discarded materials Traveling

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