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Client Services Technician

Skechers Distribution Center - Rancho Belago, CA 92555 Get job updates from Skechers
Contract
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ESSENTIAL JOB FUNCTIONS:

The Client Services Technician analyzes computer and network related problems reported by end-
users, diagnoses the most effective method to resolve the problem and implements the solution;
installs, maintains, and troubleshoots the Skechers Local Area Network (LAN), Wide Area Network
(WAN), data communications, microcomputers and all peripheral equipment.

Identifies, troubleshoots and resolves hardware, software and network-related problems

encountered by end-users of the distribution center, the internet, thermal label printers,
mobile devices, the mainframe, PCs, laptops and new computer technology.
Configures and installs Windows workstations and other computer equipment used here in
the Skechers Distribution Center.
Performs primary network system administration on network servers as needed.
Installs certifies and troubleshoots Skechers Distribution Center network cabling
infrastructure, including a wide variety of local area network equipment and software
including; Hubs, Wireless Access Points, Switches, Wireless Adapters, Servers, Laptops,
Desktops, Label Printers, Cell Phones.
Uses established tracking system to log requests; monitors progress, tracks problem
resolution, identifies patters of failure, researches bug fixes and implements solutions;
communicates with manager regarding unresolved problems.
Works with programmers to solve mainframe application problems to meet end-user
computing needs.
Optimizes computer usage by researching and recommending enhancements to system
capabilities and performance.
Enforces the Skechers network security and installation procedures.
Works with vendors on problem resolutions, repairs or replacement of hardware/software
under warranty or under maintenance contracts.
Provides support for and troubleshoots multi-media devices TVs, satellite boxes, projectors,
PA systems etc…
Provides support for and troubleshoots peripheral devices including local/network printers,
wired and wireless handheld RF scanners and document scanners.

MUST HAVE THE ABILITY TO:

Identify, analyze and troubleshoot a wide range of complex technical computer and network-related
problems effectively; listen and communicate information to a wide variety of clients at all levels of
skill; deliver user support both in-person and over the phone in a professional manner; support
Skechers Distribution Centers objective by training others in use of their computers and
applications; lift heavy equipment; work in elevated workspaces; operate small to mid-sized heavy
machinery; complete tasks with minimal supervision; have a flexible schedule for work (able to work
nights evenings weekends etc…); learn and provide network support; learn and apply new technical
knowledge quickly; communicate effectively with a diverse user base both verbally and in writing;
work independently and as a member of a team; maintain cooperative work relationships;
demonstrate sensitivity to, and respect for, a diverse population.

MUST HAVE KNOWLEDGE OF:

Capabilities and limitations of various computer systems, including local area networks and wide
area networks; the principles of information systems, especially related to multi-protocol, multi-
platform client/server environments; principles and practices of networking technologies; thorough
understanding of LAN/WAN protocols; theory and practice of LAN/WAN administration; Cisco
routers, switches, IP phones and other Cisco hardware; CCNA/ MCP; mastery of desktop operating
systems and various software applications.

Experience:

Current experience providing technical desktop and network support in a large multi-platform and
multi-operating systems environment or two years’ experience. Demonstrated experience
implementing local area networks using multi-operating systems and platforms, network and
computer trouble-shooting and problem solving skills required, including knowledge of networking
theory, principles and practices. A+, Network+, certifications or combinations of other IT
certifications favorable. Specific knowledge of TCP/IP and Windows server 2008 and Active
Directory, basic knowledge of Linux administration would be helpful.

Required experience:

Information Technology: 4 years

30+ days ago - save job

» Apply Now
Please review all application instructions before applying to Skechers Distribution Center.

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