Standard Operating Procedure (SOP)

REJECTED AND DAMAGED MEDICAL DEVICES SYSTEM

INNOVATE MEDICAL TECHNOLOGIES PRIVATE LIMITED

A-7 BLOCK 13D3 GULSHAN-E-IQBAL
KARACHI – PAKISTAN

IMT.MSS.09 – VERSION 01

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Prepared By: NAME / TITLE Date

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Reviewed By: NAME / TITLE Date

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Approved By: NAME / TITLE Date

Effective Date: 01/11/2018

Revision History

Rev. Number Date of Page(s)/Section(s) Revision Explanation

Revision Revised

Version 01 01/12/18 All SOP Creation

STANDARD OPERATING PROCEDURE
REJECTED AND DAMAGED MEDICAL DEVICES SYSTEM

1. PROCEDURE

 When the customer raises the concern of the rejected or damaged

medical devices, IMT product specialist will visit the customer and

inspect the item and fill the form for the findings of defects.

 If the product is found manufacturing defect, the product will be

taken back from the customer and will be replaced free of cost with

the new item.

 If the product is found damaged due to wrong application, IMT will

not be responsible for the damages, however in good gesture, IMT team

will provide the training on correct application of the product and

will provide the replacement with good discount after management

approval.

© COPYRIGHT: INNOVATE MEDICAL TECHNOLOGIES PRIVATE LIMTIED

STANDARD OPERATING PROCEDURE
IMT-MSS-09 VERSION 01