SMART UF70 Troubleshooting Diagram

UF70 Troubleshooting Diagram
Revision History
Last revised: June 24, 2014
Contact Support
Glossary of Terms 1. UF70 Main Page
Note: If you are experiencing interactivity

issues with SMART Board
UF70 issue
By default USB1 is mapped to HDMI and
USB2 is mapped to VGA. Please make
sure users disable HDMI and remap VGA
to USB1.
Power & Serial Remote

Image Network Audio
other interface control
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Revision History
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Back 2. Image issues
Home
Please ensure all

extenders, VGA splitters
Image
are bypassed whenever
issues
troubleshooting image
issues.
Image shifts Video

Cannot
Flickering when input source is
keystone Noisy image Stuck pixel
image is not
the image
connected recognized
Back 2.1 Cannot keystone the image Revision History
Home Contact Support
Ensure all extenders, VGA

Cannot
splitters are bypassed
keystone the
whenever troubleshooting
image
image issues.
Follow
troubleshooting
UF70 installation YouTube
steps in the
video
linked document.
(Page 21-25)
Is image
correctly
keystoned?
Yes No
Issue resolved. For further assistance,

contact SMART
Technical Support.
2.2 Flickering image Revision History
Back Contact Support
Home

Flickering image
image issues.
What kind of
‘flickering’ are you
seeing?
Projector has ‘rolling’

Projectors has Projector is
bars or lines
sparkles and noise in flickering different
flickering in the
the image. colours.
image.
Revision History
Contact Support
- Turn on the projector

- Press the following
buttons on the remote:
Down- Up- Up- Left- Up
- Follow the instructions on
the screen to reset the
lamp hours.
Yes No Yes
No
Yes
No
Yes
No
No
Revision History
Back
2.2.2 Projector has sparkles and noise in the image Contact Support
Home
Projector has Ensure all extenders, VGA

sparkles and splitters are bypassed
noise in the whenever troubleshooting
image. image issues.
Try another VGA

Use another VGA cable.
Yes cable. Is the issue
Issue resolved.
resolved?
No
For further assistance, Try the HDMI port and

contact SMART Technical
Support. ensure correct input is
Yes
(A) selected. Is the issue
resolved?
No
Perform all driver updates on

the PC and check with your Try another
local IT department. It is Yes computer. Is the
possible that the video card is issue resolved?
defective.
No
For further assistance,

Support.
(B)
Revision History
Back 2.2.3 Projector is flickering different colours Contact Support
Home

Projector is flickering splitters are bypassed
different colours whenever troubleshooting
image issues.
- Ensure the video source

meets the UF55 resolution
Disconnect all the inputs
settings 1024x768@60Hz for
from the projector beside
Yes 680/880 boards and
power cable. Does this
1280x800@60Hz for 685/885
resolve the issue?
boards. This can be checked
from the projector’s menu
No
Determine which For further

Issue is the source. Use a assistance, contact
source is causing
different computer, DVD, SMART Technical
Yes issue and replace Support.
VCR, etc or Attempt to adjust
source. Is the issue (A)
Source output settings.
resolved?
No
Try replacing cabling

between source and
Issue resolved. Yes
projector. Is the
issue resolved?
No
Factory reset can be

performed through service
Try factory reset on
menu. Service menu can be
Issue resolved. Yes projector. Is the issue
accessed using navigation
resolved?
keys in following order:
Down, up, up, left, up.
No
For further
assistance, contact
SMART Technical
Support.
(C)
Back 2.3 Image shifts when input is connected Revision History
Contact Support
Home

Image Shifts When Input is splitters are bypassed
Connected whenever troubleshooting
image issues.
Set the input source to

1024x768@60 Hz for 680/880
boards or 1280x800@60Hz for
685/885 resolution. Verify that
Yes Issue resolved.
the projector recognizes the
resolution by pressing Menu >
Information (far right) on the
remote. Is the issue resolved?
No
Bypass any splitters, hubs,

extenders or Document
Camera (if any) and ensure the
Issue is with the cabling or
use of the straight video cable Yes
setup.
(VGA/HDMI) from computer to
projector. Is the issue
resolved?
No
Swap computer and video

cable one at a time. Is the Yes Issue resolved.
issue resolved?
No
When the shift happens try one of

1. Switch Inputs: If the current This could be potentially
the below:
input source is VGA, using a firmware issue. For
1. Change the projector input
remote switch to HDMI and back further assistance,
source using the remote. contact SMART
to VGA.
OR Technical Support.
2. Re-set Resolution: Go to Yes
2. Re-set the computer resolution
computer screen resolution
to the native (1024x768 or (A)
settings and re-apply the same
1280x800) of projector.
resolution (1024x768 or
Does this workaround move the
1280x800).
image back to normal position?
No
For further
assistance, contact
SMART Technical
Support.
(B)
Back
2.4 Video source is not recognized Revision History
Contact Support
Home

Video source is not splitters are bypassed
recognized whenever troubleshooting
image issues.
Set the computer to

1024x768 @60 Hz
Issue resolved. Yes or 1280x800 @ 60
Hz resolution. Is the
issue resolved?
No
Swap the VGA/

HDMI cable for a
Issue resolved. Yes known working
one. Is the issue
resolved?
No
Try a different
known working
Issue resolved. Yes
computer. Is the
issue resolved?
No

Use a different input
contact SMART Technical on the projector
Support. (VGA, HDMI) and Note: UF70 has only one VGA
(B) Yes
correct input is and one HDMI input.
selected. Is the issue
resolved?
No
Use a different video

Issue with the source.
source (laptop, VCR,
Contact your system Yes
DVD). Is the issue
administrator.
resolved?
No

contact SMART
Technical Support.
(C)
Revision History
Back 2.5 Noisy image Contact Support
Home

Noisy image
image issues.
No
Set resolution to
1024x768 @60 Hz
Issue resolved. Yes or 1280x800 @60
Hz. Is the issue
resolved?
No
Swap the VGA/

Issue resolved. Yes HDMI cable. Is the
issue resolved?
No
Try a different
known working
Issue resolved. Yes computer. Is the
issue resolved?
No
Ensure the
computer and
projector are
Issue resolved. Yes plugged into the
same wall outlet or
power bar. Is the
issue resolved?
No

contact SMART
Technical Support.
(B)
Back
2.6 Stuck pixel Revision History
Contact Support
Home
Stuck pixel
Confirm if it occurs
when no input is
connected. Does it
occur on the blue
SMART logo screen?
No Yes
Projector doesn’t have stuck For further

pixel issue, please select assistance, contact
appropriate issue at the SMART Technical
beginning of the Tree. Support.
Revision History
Back 3. Network issues Contact Support
Home
Network issues
Enable the network

card in the
projector's menu
Try assigning an IP to
the projector
Manual IP DHCP
Did the IP address

Did the IP address
Issue resolved. Yes stay and projector is
stay and projector is Yes Issue resolved.
connected?
connected?
No No
Try a different IP
address. Another PC Consult your network
Are you able to ping Does a computer get
is already assigned administrator. IP
Issue resolved. Yes Yes the IP address from an IP assigned when
to that IP address. Yes assignment may be
a network PC? plugged into the
Did this resolve the restricted to MAC
network connection?
issue? addresses.
No No Not connected
Consult your network

Try DHCP Try manual IP
administrator as there is no
connection. connection.
DHCP server on the port.
Not connected
For further
assistance, contact
SMART Technical
Support.
Revision History
Back 4. Audio issues Contact Support
Home
Audio
Audio
No sound feedback/
noisy audio
Back 4.1 No sound

No sound?
Home
Revision History
Contact Support
Confirm the computer is

set to output the audio to
UF70 (HDMI/USB)
No
For further
assistance, contact
SMART Technical Swap ECP with a good Bypass ECP (If
Support. Yes know working unit. Is the No connected). Is the issue Issue resolved.
(A) issue resolved? resolved?
No
Bypass CAT5 extenders Issue resolved. Try good

No
(If connected) known CAT5 extenders
No
Swap the HDMI/audio

cable and confirm the
Issue resolved.
connections are secured
from both sides.
No
Is the internal speaker

working?
Yes No
Confirm that 3.5mm Press the menu button

stereo mini cable from on the projector remote
the projector's audio jack and make sure speaker
Issue resolved.
is securely connected to is “ON” and the volume
speakers. Is the issue is set to 20. Is the issue
resolved? resolved?
No
No
Swap the 3.5mm stereo For further

Issue resolved. mini cable. Is the issue assistance, contact
resolved? SMART Technical
Support.
(B)
No
- Turn of the projector

Power cycle the unit and
buttons on the remote:
perform a factory reset in
Issue resolved. Down- Up- Up- Left- Up
the service menu. Is the
- Follow the instructions on
issue resolved?
lamp hours.
No
Try another computer/

audio source with the
Issue resolved. No
resolved?
Revision History
Back 4.2 Audio feedback/ Noisy audio Contact Support
Home
Note: If you are experiencing audio

feedback/audio buzz and the SMART
Audio feedback/ noisy
board is powered by the projector try using
audio
an external power supply to power the
SMART Board.
Verify the cables from the ECP

to the projector are properly and
securely connected by referring
Issue resolved. Yes
to the SMART Board M600i6/
800i6 configuration and User’s
Guide. Is the issue resolved?
No
Verify that the audio connection

from the audio source to the
ECP is properly and securely
connected by following the
Issue resolved. Yes
instructions on the SMART
Board M600i6/800i6
Configuration and User’s Guide.
Is the issue resolved?
No
For further
assistance, contact
SMART Technical Bypass the ECP and connect
Support. Yes directly to the projector. Is
(A) the issue resolved?
No
If you are using CAT5

Issue is with the extenders or
Yes extenders, bypass them. Is
CAT5 cable.
the issue resolved?
No

contact SMART
Use a different audio input?
Technical Support.
(Audio 1, Audio 2 etc.) Is the No
(B)
issue resolved?
Yes
Use a known working audio

Replace audio cable. Issue cable from audio source to
Yes
resolved. projector audio input. Is the
issue resolved?
No
Use a known working audio

Replace audio cable. Issue cable from projector audio out
Yes
resolved. to the speakers. Is the issue
resolved?
No

contact SMART
Connect the speakers
Technical Support.
Yes directly to the audio source.
(C)
No
Try another known working

Issue resolved. Yes computer. Is the issue
resolved?
No
For further
assistance, contact
SMART Technical
Support.
(D)
Back 5. Power and other Revision History

Contact Support
Home
Power & other
Select the issue
No display No power Lamp shattered
What is the power LED light status?
Solid amber Solid green Flashing green Off

Flashing amber
What is the
What is the What is the What is the What is the
status of the
status of the status of the status of the status of the
Diagnostics
Diagnostics Diagnostics Diagnostics Diagnostics
LED?
LED? LED? LED? LED?
Off Off Off

Off Solid red
Flashing red Off Flashing red
Unit does not

The projector is Error (fan/ Temperature
Projector is in Unit cooling Unit is running as have sufficient
Lamp error preparing to turn colour wheel limit exceeded
standby mode down expected power or is not
on failure)
plugged in
Revision History
Back
5.1 No power Contact Support
Home
No power
Try a different power

outlet. Is the issue Yes Issue resolved.
resolved?
No
Confirm if there is no
light status on the
projector and swap Yes Issue resolved.
the power cable. Is
the issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
Back
5.2 Lamp shattered Revision History
Contact Support
Home
Lamp shattered
Confirm the loud noise

came from the projector
and now it no longer
projects any image.
For further
assistance, contact
SMART Technical
Support.
Back
5.3 Projector is in standby mode Revision History
Contact Support
Home
Projector is in standby
mode.
Bypass the ECP and use

the remote to power on the
Yes Issue resolved.
resolved?
No
Power cycle the unit. Is

Yes Issue resolved.
the issue resolved?
No
Try another wall jack or

power cable, in the case
the wall jack is not Yes Issue resolved.
providing enough power. Is
the issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
Revision History
Back 5.4 Lamp error Contact Support
Home Lamp error
Swap the lamp for a

known working lamp. Is Yes Issue resolved.
the issue resolved?
No
- Turn on the projector

buttons on the remote: Reset the lamp hours
Down- Up- Up- Left- Up on the projector. Is the Yes Issue resolved.
- Follow the instructions on issue resolved?
lamp hours.
No
Follow the instructions

for cleaning the
projector. Is the issue Yes Issue resolved.
resolved?
(Page 35-41)
No
Power cycle the unit.

Yes Issue resolved.
No
For further
assistance, contact
SMART Technical
Support.
Back 5.5 Unit Cooling Down Revision History
Contact Support
Home
Unit cooling down
Allow the unit to cool

down. Is the issue Yes Issue resolved.
resolved?
No
Follow the instruction

for cleaning the
resolved?
(Page 35-41)
No
Power cycle the unit.

Is the issue Yes Issue resolved.
resolved?
No
For further
assistance, contact
SMART Technical
Support.
Back
5.6 Unit is running as expected Revision History
Contact Support
Home
Unit is running as
expected
Unplug and replug

the input source. Is Yes Issue resolved.
the issue resolved?
No
Remove any
obstructions from the
Yes Issue resolved.
lens. Is the issue
resolved?
No
For further
assistance, contact
SMART Technical
Support.
Back
5.7 The projector is preparing to turn on Revision History
Contact Support
Home
The projector is
preparing to turn
on
Try another remote

to turn on the
projector. Does it
work?
No
Power cycle the

resolved?
No
Allow the unit to run for

30 minutes. Is the Yes Issue resolved.
issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
Revision History
Back
5.8 Unit does not have sufficient power Contact Support
Home
The Unit does not

have sufficient power
or is not plugged in
Unplug and replug the

projector in to the wall. Yes Issue resolved.
No
Plug the projector into a

different power outlet. Is Yes Issue resolved.
the issue resolved?
No
Swap the power cable

with a known working
one. Is the issue Yes Issue resolved.
resolved?
No
For further
assistance, contact
SMART Technical
Support.
Back 5.9 Error (fan/colour wheel failure) Revision History
Contact Support
Home
Error (fan/ colour wheel

failure)
Colour wheel failure Fan failure

Back
5.9.2 Fan failure Revision History
Contact Support
Home
Fan failure
Power cycle the

projector for 30
Yes Issue resolved.
seconds. Is the
issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
Back
5.9.1 Colour wheel failure Revision History
Contact Support
Home
Not to be confused with

image color wheel failure.
Color wheel failure
This one results in the
projector turning off.
Power cycle the projector

for 30 seconds. Is the Yes Issue resolved.
issue resolved?
No
Follow the instruction

for cleaning the
resolved?
(Page 35-41)
No
For further
assistance, contact
SMART Technical
Support.
Back 5.10 Temperature limit exceeded Revision History
Contact Support
Home
Temperature limit
exceeded
Is the unit too close to the

roof, under a bright light, or
otherwise unable to cool
down properly? If yes, install Yes Issue resolved.
projector according to the
install guide specifications. Is
the issue resolved?
No
Follow the instruction for

cleaning the projector. Is
Yes Issue resolved.
the issue resolved?
(Page 35-41)
No
Unplug the projector for 60

seconds and replug. Is the Yes Issue resolved.
issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
Revision History
Back 6. Serial interface Contact Support
Home
Serial interface
Are you sending

commands from a
Room Control PC
PC or a room control
system?
Connect a PC so you
Do you have a
can identify if an Are you seeing any Review the correct RS232
console that shows No Yes
error message is responses? commands in the user manual.
you responses?
generated.
Yes No
Ensure the use of the Check your

correct RS232 connection
Are you seeing any Incorrect RS232 properties against Incorrect connection details.
Yes commands as per the Yes
responses? commands. Issue resolved. the manual on Issue resolved.
user manual.
(Page 57-93) page 67. Is the
issue resolved?
No
No
Check the
connection
properties against Incorrect connection details.
Yes
the manual on page Issue resolved. Does another serial The cable was faulty.
97. Is the issue Yes
cable work? Issue resolved.
resolved?
No
No
Bypass the room
Does another serial control system and
No
cable work? follow the PC
troubleshooting. Monitor if the issue re-occurs.
Power cycle the
Yes If it does, contact SMART
projector, does it work?
Technical Support.
Yes
No
The cable was faulty. Factory reset can be

Issue resolved. performed through service
Reset the projector to Monitor if the issue re-occurs.
menu. Service menu can be
its factory state. Is the Yes If it does, contact SMART
accessed using navigation
issue resolved? Technical Support.
keys in following order:
Down, up, up, left, up.
No
For further
assistance, contact
SMART Technical
Support.
Back 7. Remote control Revision History
Contact Support
Home
Remote control
Make sure the plastic

housed inside the remote
Yes Issue resolved.
has been removed. Is the
issue resolved?
No
Position the remote

towards the RF sensor on
Yes Issue resolved.
the projector. Is the issue
resolved?
No
Confirm the battery works

with another remote or
swap the remote control Issue resolved.
Yes
with an other known
working remote. Is the
issue resolved?
No
For further
assistance, contact
SMART Technical
Support.
REVISION HISTORY
SECTION PAGE REV. REVISED BY DATE DESCRIPTION OF CHANGE
All All 1.0 Abhishek Dhawan June 26, 2014 Revised format.
Revision History
Contact Support
2.1
Cannot Support.
keystone the
image
2.2.1
Page 2.2.1 If VGA port on
projector is faulty, RMA
Projector has projector.
(B)
‘rolling’ bars or
lines flickering
in image
2.2.2
Page 2.2.2 If bypassing Page 2.2.2 If VGA port
Projector has ECP resolves issue, RMA on projector is faulty,
sparkles and Projector. RMA projector.
(A) (B)
noise in the
image
2.2.3 Page 2.2.3RMA

projector if all
troubleshooting has Page 2..2.3 RMA
Projector is been completed and last projector
flickering step leads to contact (A)
Support.
different (C)
colours
2.3
Page 2.3 RMA projector
if all troubleshooting has
Image shifts been completed and last
step leads to contact
when input is Support.
connected (B)
Revision History
Contact Support
2.4 Page 2.4 If VGA port on

projector is faulty, RMA been completed and last
projector. step leads to contact
(B) Support.
Video source is (C)
not recognized

2.5 been completed and last
Support.
(B)
Noisy Image

2.6 if all troubleshooting has
been completed and last
Support.
Stuck pixel
4.1 Page 4.1 If bypassing

ECP resolves issue,
RMA ECP. step leads to contact
(A) Support.
(B)
No sound
4.2 Page 4.2 If bypassing

been completed and last been completed and last
ECP resolves issue, been completed and last
step leads to contact step leads to contact
RMA ECP. step leads to contact
Support. Issue is with Support. Issue is with
Audio (A)
audio input. audio output.
Support.
(D)
feedback/Noisy (B) (C)
audio

Support.
No power
Revision History
Contact Support

Support
Lamp shattered
5.3 Page 5.3 RMA projector

Support
Projector is in
standby mode
Page 5.4 RMA projector if

all troubleshooting has been
5.4 completed and last step
leads to contact Support
Lamp error
5.5 Page 5.5 RMA projector if

completed and last step
Unit cooling
down
5.6 Page 5.6 RMA projector

Support
Unit running as
expected

Projector is
preparing to
turn on
Revision History
Contact Support

Unit does not
have sufficient
power
5.9.1 Page 5.9.1 RMA projector if

Colour wheel
failure
5.9.2 Page 5.9.2 RMA projector if

Fan failure

Temperature
limit exceeded
Page 6 RMA projector if

6 all troubleshooting has
Support
Serial interface
7 Page 7 RMA projector if all

troubleshooting has been
Remote control

SMART UF70 Troubleshooting Diagram

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SMART UF70 Troubleshooting Diagram

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UF70 Troubleshooting Diagram

Note: If you are experiencing interactivity

Power & Serial Remote

Back 2. Image issues

Please ensure all

Image shifts Video

Back 2.1 Cannot keystone the image Revision History

Home Contact Support

Ensure all extenders, VGA

Issue resolved. For further assistance,

2.2 Flickering image Revision History

Back Contact Support

Ensure all extenders, VGA

Projector has ‘rolling’

- Turn on the projector

Projector has Ensure all extenders, VGA

Try another VGA

For further assistance, Try the HDMI port and

Perform all driver updates on

For further assistance,

Ensure all extenders, VGA

- Ensure the video source

Determine which For further

Try replacing cabling

Factory reset can be

Back 2.3 Image shifts when input is connected Revision History

Ensure all extenders, VGA

Set the input source to

Bypass any splitters, hubs,

Swap computer and video

When the shift happens try one of

Ensure all extenders, VGA

Set the computer to

Swap the VGA/

For further assistance,

Use a different video

For further assistance,

Ensure all extenders, VGA

Swap the VGA/

For further assistance,

Projector doesn’t have stuck For further

Enable the network

Did the IP address

Consult your network

Back 4.1 No sound

Confirm the computer is

Bypass CAT5 extenders Issue resolved. Try good

Swap the HDMI/audio

Is the internal speaker

Confirm that 3.5mm Press the menu button

Swap the 3.5mm stereo For further

- Turn of the projector

Try another computer/

Note: If you are experiencing audio

Verify the cables from the ECP

Verify that the audio connection

If you are using CAT5

For further assistance,

Use a known working audio

Use a known working audio

For further assistance,

Try another known working

Back 5. Power and other Revision History

Power & other