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DISASTER
Introduction
While the media have long been used as a means of broadcasting messages to
after large-scale disasters to domestic response and recovery after events affecting the
United States, many government officials now turn to social media technologies to
share information and connect with citizens during all phases of a crisis.
Recognizing the need to address these challenges, the U.S. Department of Homeland
passed, the VSMWG was re-named as the Social Media Working Group for
response community on the safe and sustainable use of social media technologies
The starting place of disaster dates back to the beginning of humanity and that
explains why each time the issues of disaster and disaster control are stated; they may
be usually mentioned on the subject of mankind and its surroundings. Through the
years, there have been disastrous occurrences within the global a few with marginal
impacts whilst some others with massive effects. Disaster takes place everywhere, it
Asia, there may be no part of the sector that has now not experienced one shape of
disaster or the opposite. The only distinction is inside the degree of effect it had at the
caution device installed vicinity. as an instance, hurricane Katrina (2005) that caused
severe damages really worth US$ 25billion and approximately US$ 75billion in
healing recorded a long way much less casualty than the Indian Ocean Tsunamis in
Sri Lanka (2004) and Pakistan earthquake (2005). while hurricane Katrina claimed
approximately 1,604 lives and 2000 lacking in New Orleans, Sri Lanka misplaced
The medium is not always the message. Social media devoid of purpose and content
would do little to enable people to prepare, respond and recover in the face of
disasters. Generically speaking, social media can be defined as “a form of new media
that facilitates social interaction and communication through the use of online
internet-based platforms.” Within this broad ambit, social media tools can be
a. Social networks and blogs. Social networking sites refer to sites that allow people
to build their own personal pages to enhance content sharing and communication
with other people (e.g., Facebook). Blogs are online journals or discussion sites used
b. Bookmarking sites. This refers to websites that help people store, classify, share
and search links through the practice of folksonomy1 techniques on the internet (e.g.,
delicious.com, digg.com and reddit.com). When people tag and share content on
bookmarking sites, the visibility of shared content typically improves across the
board;
share various types of content such as photos, audio and videos (e.g., YouTube,
Flickr);
e. Social reviews. This refers to websites that allow people to search, rate and share
reviews, people are able to vote on content based on personal interest, inclinations
In contrast to traditional forms of media, which are typically limited in reach and
restricted to the place of performance, social media tools are able to broadly
overcome these barriers because of five characteristics that differentiate them from
a. Collectivity. The collective nature of social media serves to connect people across
geographical boundaries and time zones via common platforms, to foster the growth
e. Collaboration. People are encouraged to share and contribute in areas they are
Governments around the world are now making greater use of online and social
media as a platform for communication and engagement with their citizens, in order
Australia, such work has been led by the Government 2.0 Task Force (Australian
Government Information Management Office, 2009), while the United States Open
mean that such initiatives are yet to generate the significant innovations that were
where innovative uses of social media have begun to have a substantial positive
impact on the quality of disaster responses and the resilience of affected local
policymakers and government authorities, as well as NGOs and the media. Events in
2011 such as the Queensland Floods, Tropical Cyclone Yasi, the Christchurch
earthquake and the Tōhoku earthquake and tsunami in Japan have highlighted the key
role that social media now play during natural disasters. The role of social media has
been documented in the media coverage of these events, by statements from the
emergency services, and in our own research (Bruns, 2011). For example, the
Queensland Police Service Media Unit (QPS Media) reported a tenfold increase in
the number of followers on its Facebook page (from 17,000 to 165,000) over the 24
hours following the 10 January 2011 Toowoomba flash floods (Charlton, 2011).
Social media has become the integral part of disaster response in the present era.
Ancient one-way communication days are long gone where the authorities used to
provide information regarding disaster on bulletins. Social media has captured every
sphere of our society, platforms such as Facebook and Twitter are often used to be
connected, keep informed, locate loved ones and photo tags to find missing people,
express support and notify the authorities. According to Micheal Beckerman, “the
convergence of social networks and mobile has thrown out the response playbook out
of window”.
disasters. Every disaster has its own complex web of fast-paced information
exchange which enables quick response and allows the affected population to get
During any disaster situation, social media act as a useful medium focusing on
various aspects which require quick response. Social media plays a vital role at pre
emergency phone numbers and locating the safe place and medical camps. It also
suppresses rumors to avoid panic situation. Social networking being a new outlook
3. Fund raising
hashtags and keywords (Harihar, 2015). Social media enables to take important
decision and actions during disaster, accuracy and timeliness of ground information is
necessary. There is a shift in the motive of social media from keeping in touch with
family, friends and colleagues to sharing information and interaction through internet.
communication. The use of social media has been used widely in many disasters like
Great East Japan Tsunami (2011), Mount Merapi Eruption in Indonesia (2010),
Indian Ocean Tsunami (2004) and Chennai floods (2015). Social media has five
for updates and sharing it instantly with the public. It is also known as „backchannel‟
Social media is active even when the other modes of communication fail (Annamalai,
information with their peers and specific audiences for more than twenty years.
Information typically is shared with good intent; however, some people post on social
media to further an ulterior agenda. Their posts may include rumors, false
information and misinformation (e.g., deception, propaganda and malicious
that lead consumers of the posts to believe in an alternative, fake reality and
suspicious behavior (Pendleton, 1998; Jiang, Cui & Faloutsos, 2016). Characteristics
scams, among others (Starbird, Spiro, Edwards, Zhou, Maddock & Narasimhan,
2016; Bessi & Ferrara, 2016; Huang, Starbird, Orand, Stanek & Pedersen, 2015)“An
Such campaigns are also used to lead a user to believe in a fake negative opinion to
websites, such as Amazon or Yelp (Mukherjee, Liu, & Glance, 2012). Likewise,
deceptive false information has been posted in large-scale disasters for financial gain
(Gupta, Lamba & Kumaraguru, 2013). False information with a malicious agenda has
long existed in the form of propaganda, which has been used by terror and other
One of the biggest challenges public safety agencies and organizations face is how to
reduce or eliminate the spread of false information, especially as public demands for
a response from these authorities’ increases. Social media can distribute news faster
and to a wider audience than traditional news sources. However, that also means the
potential for misinformation, false information and rumors to spread and go viral is
high (Madhusree Mukerjee, 2017). A factor that may impede first responders’ ability
to mitigate and minimize the spread of misinformation, rumors and false information
organizations (NGOs).
In social media, misinformation, rumors and false information are most often caused
2. Insufficient information;
3. Opportunistic disinformation;
4. Outdated information.
true situation is difficult to confirm. Radiation in Japan was a good example. After
the meltdown at the Fukushima Daiichi Nuclear Power Station in March 2011, many
should evacuate, the possibility of food and water shortages, and whether there would
be additional radioactive releases (this example also illustrates insufficient
information).
Incorrect information and rumors can also be caused by individuals who wish to
create confusion. One example is when fake accounts are created that impersonates
an official account. Fairfax County, Virginia was proactive during a winter storm in
January 2014 as its school system was faced with many fake accounts announcing
result of several factors, such as: not having clearance to release the data, lack of a
designated official for that information, or a belief that information must be complete
official channels do not release information fast enough, provide information updates
in the right social media and traditional media channels, or the population is unaware
of or does not trust the official source for that information. The public will generally
follow and amplify official information when they can access information they
believe. This happened after the Nepal earthquake in 2015. When there is a new
emerging situation that can be confusing, agencies will open their channels of
information (such as a conference bridge for volunteers and partners), which can be
misinformation generally falls into one of two categories: revenue generating and
generating disinformation attempts to hijack the attention of social media users from
redirect the user to a sales pitch or other ad (Cory, 2017). This technique is similar to
circulated after a 2014 Sicilian earthquake to supposedly provide news, however, the
with information. When crisis rumors start to surface, novice and experienced users
alike will scour the internet, often posting images of the initial returns from their
search without first verifying the date or accuracy of the data they are sharing. This
happens most often with users sharing photos from past disasters in a hurry as
evidence of a disaster, which is often believed as being true as the phrase “pictures or
it didn’t happen” have permeated social media users’ mindsets. Secondarily, older
articles describing a past incident can resurface when reposted, and publication dates
5. Case Study
The building, which was described by residents and rescue workers, as "very old"
and "marked for demolition since last year", came crashing after giving signs of
fatigue.
She added: "Do you know that even this morning; this house was shedding debris
before it..." She didn't finish, though; she was hushed from further speaking to us
by other women who restrained from "saying too much".
5.1.1 Social Media and Recent Building Collapse in Lagos state, Nigeria.
Following the recent building collapse in some part of Lagos, there has been a false
rumor which has gone viral on social media on the building collapse in Egerton
Manager, Engr. Lekan Shodeinde on Monday said that there was no fresh building
collapse in the State as being erroneously reported on the social media today.
Oke-Arin, Lagos Island. Shodeinde said that a three-floor structure was marked as
distressed and was undergoing demolition as at press time. He said the building in
question was within a built-up area flanked by other adjoining structures at the
rear, adding that the demolition of the distressed building became necessary in
will leave no stone unturned to sanitize the building construction industry in the
State by removing all the distressed, illegal structures and buildings prone to
collapse as well as those that were not in conformity with the state Building Laws.
2. Bayelsa state flood incidence
In Nigeria, floods remain the most common and significant natural disaster, and
population reside in riverine areas with fishing and agriculture as their main
sources of livelihood.
Other parts of Nigeria have also been experiencing floods, and the first flood
recorded in Nigeria was at Ibadan, the capital of Oyo State in 1948, followed by
other serious floods. According to Etuonovbe (2011), an estimated 1,549 have lost
their lives to floods whereas more than a million have been displaced by flood
events in Nigeria since 1948. However, Nigeria experienced the worst flood in the
past 40 years in 2012, and it is estimated by the United Nations Office for the
October 2012, about 7,705,378 people were affected by the flood, 2,157,419 were
registered as internally displaced persons (IDPs), 363 people reported dead, and
country. Subsequently, in the aftermath of the flood, Odidi (2012) reported that
to prepare for more rains, which would last until the third week of July as there
were indications of an “above normal rainfall in some parts of the country.” This
information was handed down to the populace through the mass media (radio,
television, and newspaper), informing them about the risks associated with the
flood.
The River Nun, a tributary of the River Niger, has overflown, causing massive
flooding in Tombia community in Yenagoa, Bayelsa State.
Some of the residents in the area who narrated their ordeal to a News Agency of
Nigeria (NAN) correspondent said some houses, as well as farmlands and fishing
Evidence from studies in Nigeria indicates that people seem to have a negative
perception of media reportage of issues. For instance, Afolabi (2010) noted that the
mass media have not been timely in their reportage of conflicts and insurgencies.
Other researchers also show that the Nigerian media have not effectively played a
One positive contribute of the social media to the 2012 flooding in Nigeria
platform in Bayelsa State, has concluded plans to donate relief materials to flood
The group, which comprises volunteers from the Niger Delta, took the decision
SAYELBANS and ameliorate the suffering of fellow Bayelsans who have been
Administrator and Coordinator of the Group said the group had received a total of
N422, 000, four bags of garri, 55 bags of sachet water as well as two packs of