A PROJECT REPORT

ON

‘’EMPLOYEE WELFARE AT BIG BAZAAR ‘’

SUBMITTED TO

AMRITSAR COLLEGE OF ENGINEERING AND TECHNOLOGY

IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF MBA

(2017-2019)

SUBMITTED TO: - SUBMITTED BY:

MS.RUCHIKA MAHAJAN POONAMPREET KAUR

(ASSISTANT PROFESSOR) CLASS: MBA 3rd SEM

UNIV. ROLL NO: 1700855

DEPARTMENT OF MANAGEMENT STUDIES

AMRITSAR COLLEGE OF ENGINEERING AND TECHNOLOGY,

 Acknowledgment
I feel highly privileged to express my sincerest gratitude to my guide Mrs. Ruchika Mahajan
(Lecturer) department of management, Amritsar college of engineering and technology and HR
of Big Bazaar Mr. Puneet Arora for their able guidance and help in preparing this project. Their
failing patience and much needed cooperation proves to be an asset to me in accomplishing any
task without their constant encouragement, generosity and valuable critical comments. This
study would not have reached its present from once again I feel externally obliged to them.

I am also thankful to all respondent who spent

their valuable time in filling this questionnaire.

Last but not least I may my gratitude to my

family and friends for their continuous support and encouragement.

PoonampreetKaur

Signature…………
 Table of Contents

Chapter No. Description Page No.

1 Introduction 1-4

2 Review of Literature 5-7

3 Objective of the study 8-9

4 Research Methodology 10-12

a)Research Methodology

b)Research Design

c)Sample Design and Size

5 Data Analysis &Interpretation 13-34

6 Findings 35-36

7 Conclusions & Limitations 37-39

8 Suggestions 40-41

9 Bibliography 42-43

10 Annexure 44-47

Questionnaire
CHAPTER 1
INTRODUCTION

1
 INTRODUCTION

EMPLOYEE WELFARE MEASURES – CONCEPT

“Welfare is a broad concept referring to a state of living of an individual or a

group, in a desirable relationship with the total environment, ecological, economic, and social
welfare includes both the social and economic contents.

IMPORTANCE

The industrial progress depends on a satisfied labor force, and the importance
of employee welfare measures. After the placement of the employees, they should be given
proper training and programmers’ to develop their efficiency so as to serve the organization
better. Welfare activities are designed to take care of the well-being of the employees.

DEFINITION OF EMPLOYEE WELFARE

The oxford dictionary defines employee Welfare as “ efforts to make life worth living for
workmen”. These efforts have their origin either in some stature formed by the state of in some
local customer or in a collective agreement or ion the employer’s own initiate lab our welfare
measures in his undertaking with the objective to give expression to philanthropic and
paternalistic feelings and to win over employees loyalty and increase their morale.

FEATURES OF EMPLOYEE WELFARE

 Employee welfare includes various facilities and amenities provided to employee for
improving their health, efficiency, economics betterment social status.
 Welfare measures are in addition to regular wages and other economic benefits available
to employees due to legal provisions and collective bargaining.
 Lab our welfare measures are flexible and ever – changing new welfare measures are
added to the existing ones from time to time.
 Welfare measures may be introduced by the employers, Government, Employees or by
any social or charitable agency.

BENEFITS OF WELFARE SERVICES

 Services like housing schemes, medical benefits and education and recreation facilities
for the worker’s family’s help to create better goodwill.

2
 Welfare facilities provide better physical better physical and mental health to the
employees.
 Employee’s secure serve maintain some degree of peace with the employee union.
 An employee is able to abstract talented works from the employee market by providing
attractive welfare facilities.

WELFARE AND AMENITIES PROVIDED BY ESTABLISHMENT

1. Proper arrangement of drinking water.

2. Shelter, Rest and lunch room is provided by the organization and the name is
given fun zone.
3. First aid facilities are provided by the organization by arranging various
medicines and prescribed contents.
4. Various training and development programs are arranged by the company.
5. Various employee codes are provided to the employee to get the product cheaper
from big bazaar.
6. Maternity benefits.
7. ESI is provided by the company in which there are two aspects one is the medical
insurance of the employee and other is PF benefits.
8. Facility to pursue their education with work.
9. Yearly bonus is provided to the employees to motivate them for doing work more
effectively.
10. The workplace is regularly clean.
11. Good washroom facility is provided to the staff.
12. There is good arrangement of tea and coffee for the employees.
13. Monthly meeting is organized by the organization in which employee of the
month is announced to motivate the workers to work more effectively.
14. Snacks party is arranged by the company on monthly basis.
15. Target and per piece incentive is provided to the employees to motivate them to
increase the sales and for their personal growth.

3
COMPANY PROFILE

Future group led by its founder and Group CEO, Mr. Kishore Biyani is one of the
India’s leading business houses with multiple business spanning across the consumption space.
While retail forms the core business activity of future group.

BIG BAZAAR is an Indian retail store that operates as a chain of hypermarkets, discount
department stores and grocery stores. The retail chain was founded by Kishore Biyani under his
parent organisation Future Group which is known for significant prominence in Indian retail and
fashion sector. Big Bazaar is also the parent chain of Food Bazaar, Fashion at Big Bazaar and
ezone where at location its houses under one roof while it is sister chain of retail outlets like
Brand Factory, Home Town, Central,eZone etc.

Founded in 2001 Big Bazaar is one of the oldest and largest hypermarkets chain
of India, housing about 250+ stores in over 120 cities and towns across the country.

HISTORY

Big Bazaar was founded in 2001 by Kishore, the founder and chief execurive officer of
the parent company, the Future Group.

Popluar Indian actress Asin and then the Captain of Indian cricket team , Mahendra singh dhoni
have previously endorsed for the fashion vertical of Big Bazaar.

On successful completion of ten years in Indian markey, in 2011 Big Bazaar has come up
a new logo with a new tag line: ‘Naye India Ka Bazaar”, replacing the earlier one “ Isse Sasta
Aur Accha Kahin Nahin” and the lastest one is “Har Din Sasta”

VISSION

“To Deliver Everything, Everywhere, Every time, to Every Indian Customer in the most
profitable manner.”

MISSION

We share the vision and belief that our customers and stakeholders shall be served only by
creating and executing future scenarios in the consumption space leading to economic
development.

4
 CHAPTER-2
REVIEW OF LITERATURE

5
 REVIEW OF LITERATURE

A study was conducted on welfare measures by KARABAKRAN (1983) his findings

are as follows Dunlop India Ltd, has undertaken a number of welfare measures in addition to
statutory provision. Majority of the workers and staff are satisfied about the welfare facilities
provided by the concern.

S.KUMAR (1993),’ A study on the Labour welfare measures in AFT Ltd Pondy’. The
author concluded the objective of the study is to find out the welfare facilities provided on the
AFT and the employee’s suggestion and opinion about the welfare measures by using structure
questionnaire and by concluded the personal simple random sample for the sample of 100. The
study revealed the welfare measure provided by the company was adequate except for a new
systems like housing schemes and pension scheme.

JOHRI C.K AND SHARMA D.I, “Financing and administration of employee welfare “
Sri Ram centres for industrial relation 1968, New Delhi. Analysis on the lines of important
aspects to be much more deficient is considered as a favor by the employer to employee in terms
of providing facilities like having education and recreation.

K.Srikanth-July 2004. “The productivity of organization is depend upon occupational

wealth and employee well being”. He concluded the research addressing occupational health and
employee well being concentrates on 4 major areas in organizational psychology, job security,
work hours , control at work and managerial style. The heightened pressure can impact their
behavior towards employees.

S.K.SRIVASTRA (2004) in a study on ”Impact of labour welfare on employee attitude

and job satisfaction’, found that, if the management goes on working for welfare of labourers,
the labourers feel satisfied with their job and the get the motivation towards their work. For the
study two hundred workers selected from private and public sector with the help of incidental
sampling method and both the sectors have been taken from the Kanpur city. Further the result of
the study indicated that welfare activities affect the workers attitude towards management and
job satisfaction in both sectors.

According to Mr. Robert(2006) Employee welfare in general, these are the benefits that
an employee must receive from his/her company, like allowances, housing for those companies
who provides, transportation, medical insurances, food and some other way where the employees
has rights to demand.

6
 According to MR. R. PRADEEP (2009) “Employee welfare is a comprehensive term
including various services, benefits and facilities offered to employees & by the employers.
Through such generous fringe benefits the employer makes life worth living for employees.”

According to MR. RAVIKUMAR(2003) “Welfare includes anything that is done for the
comfort and improvement of employees and is provided over and above the wages. Welfare
helps in keeping the morale and motivation of the employees high so as to retain the employees
for longer duration”. The welfare measures need not be in monetary terms only but in any
kinds/forms. Employee welfare includes monitoring of working conditiond, creation of industrial
harmony through infrastructure for health, industrial relations and insurance against disease,
accident and unemployment for the workers and their families.

7
 CHAPTER-3
OBJECTIVE OF THE STUDY

8
 OBJECTIVES

 To develop efficiency and productivity among the workers.

 To win over employees loyalty and increase their morale.
 To reduce the employee’s problems in the organization.
 To make the recruitment level more effective.
 To study the employee welfare activities in Big Bazaar.
 To identify the satisfaction level of employees with regards to welfare activities.

9
 CHAPTER-4
RESEARCH METHODOLOGY

10
 RESEARCH METHODOLOGY
It is the way to systematically solve the problem of research, the research methodology used the
various methods and techniques for conducting research is an art of scientific investigation.. In
other words research is a scientific and systematic search for the pertinent information about
specific topic. The logic behind taking research methodology into consideration is that one can
have knowledge about the methods and procedures adopted for achievements of objective of the
project.

Research Design

For this study design used was descriptive. Descriptive design as the name itself implies, is
conducted to describes the factors that lead to increase the productivity of the company. The
present study consists of all those individuals who are working as a employee in big bazaar. This
study is based on sample survey method . This study mainly accesses the level of awareness to
know the perceived opinion and to measure the attitude of individual towards their company and
their job roles & job satisfaction level.

Methods of data collection

Sources of data

Both primary and secondary data were collected for this study.

Primary Data

The objectives of the study has been accomplished with the help of primary data
collected from 100 employees.

Secondary Data

Secondary data was collected from company records and websites.

Definition of the population

Population means the employees of Future Retail Ltd ( Big Bazaar Amritsar).

Sampling element

11
The respondents who asked to fill out the questionnaire are the sampling elements. These
comprise of employees of team member level, team leader level as well as the department
managers of the big bazaar store.

Sampling techniques

Convenience sampling technique is used for collecting the data from different employees.

Sampling Description: In order to understand the nature and the characteristics of various
respondents in the study, the information was collected and analyses according to their social
economic background which included the characteristics like education, occupation and age .

Sample size

Sample size is 100 respondents.

12
 CHAPTER-5
DATA ANALYSIS AND
INTERPRETATION

13
 Gender
Frequency Percentage
Male 68 68
Female 32 32
Total 100 100

Gender

Male
Female

Interpretation: 68% of the employees are male and 32% of the employees are female.

14
 Qualification
Frequency Percentage
10th 0 0
12th 45 45
Graduate 49 49
Post Graduate 6 6
Total 100 100

Qualification

10th
12th
Graduate
Post Graduate

Interpretation: 6% employees are postgraduate, 49% employees are graduate and 45% are +2 passed

Out.

15
 Designation
Frequency Percentage
TM 71 71
TL 10 10
DM 4 4
Others 15 15
Total 100 100

Designation

TM
TL
DM
Others

Interpretation: 71% are team members, 10% are team leaders, 4% are department managers and 15%
are others.

16
 Year of Service
Frequency Percentage
1-2 years 49 49
2-3 years 44 44
3-5years 7 7
above 0 0
Total 100 100

Year of service

1-2 years
2-3 years
3-5years
above

Interpretation : 49% of employees are working from 1-2 years, 44% employees are working from 2-3
years, 7% are working from 3-5 years and none is working above 5 years.

17
 Monthly Income
Frequency Percentage
Below 10000 62 62
10000-20000 25 25
20000-30000 9 9
above 40000 4 4
Total 100 100

Monthly
Income

Below 10000
10000-20000
20000-30000
above 40000

Interpretation : 62% of the employees getting salary less than 10000, 25% between 10000-20000, 9%
between 20000-30000 and 4% above 40000.

18
 Are you aware of various welfare measures provided by Future Retail Ltd
Frequency Percentage
Yes 92 92
No 8 8
Total 100 100

Yes
No

Interpretation : 92% of the employees are aware about the welfare measures provided by Future
Retail Ltd .

19
 Are you provided with housing loan?
Frequency Percentage
Yes 1 1
No 99 99
Total 100 100

Yes
No

Interpretation : 99% employees considered that the housing loan is not provided by the company.

20
 What are allowances paid by your
company?
Frequency Percentage
Bonus 95 95
Vehicles 0 0
Mobile 2 2
Medical 3 3
Total 100 100

Bonus
Vehicles
Mobile
Medical

Interpretation : 95% of the employees considered that bonus is paid by the company as a allowance.

21
 Are you satisfied with the promotion in your organisation
Frequency Percentage
Highly satisfied 15 15
Satisfied 62 62
Dissatisfied 19 19
Highly dissatisfied 4 4
Total 100 100

Highly satisfied
Satisfied
Dissatisfied
Highly dissatisfied

Interpretation : 15% are highly satisfied with the promotion in the organization, 62% are satisfied and
19% are dissatisified.

22
 Rate the following intramural facilities in accordance to your satisfaction level.
where 1=excellent, 2= good, 3=average, 4=bad, 5= worst
Drinking water
Frequency Percentage
1 86 86
2 8 8
3 4 4
4 0 0
5 2 2
Total 100 100

1
2
3
4
5

Interpretation : 86% employees rate the drinking water as excellent while 8% considered good and 2%
worst.

23
 Rate the seating arrangement
Frequency Percentage
1 88 88
2 7 7
3 3 3
4 2 2
5 0 0
Total 100 100

1
2
3
4
5

Interpretation : 88% rate the seating arrangement excellent 7% good, 3% average and 2% bad.

24
 Rate the first aid appliances
Frequency Percentage
1 74 74
2 7 7
3 15 15
4 2 2
5 2 2
Total 100 100

1
2
3
4
5

Interpretation : 74% rate first aid appliances as excellent, 7% good, 15% average, 2% bad and 25 worst.

25
 Rate the place
Frequency Percentage
1 92 92
2 4 4
3 2 2
4 2 2
5 0 0
Total 100 100

1
2
3
4
5

Interpretation : 92& rate the place as excellent, 4% good, 2% average and 2% bad.

26
 Is work place regularly clean
Frequency Percentage
Yes 99 99
No 1 1
Total 100 100

Yes
No

Interpretation : 99% employees considered that work place is regularly clean.

27
 How much time it will take for sanctioning special welfare
facility?
Frequency Percentage
1-2 weeks 15 15
2-3 weeks 10 10
3-4 weeks 15 15
4-5 weeks 60 60
Total 100 100

1-2 weeks
2-3 weeks
3-4 weeks
4-5 weeks

Interpretation : 15% considered that company take 1-2 weeks to sanction special welfare facility, 10%
considered 2-3 weeks,15% considered 3-4 weeks and 60% considered 4-5 weeks.

28
 Does welfare benefits provided by the organisation play a motivational factors?
Frequency Percentage
Highly satisfied 25 25
Satisfied 50 50
Neutral 15 15
Dissatisfied 10 10
Total 100 100

Highly satisfied
Satisfied
Neutral
Dissatisfied

Interpretation : 25% of employees considered welfare benefits play a motivational factors, 50% are
satisfied with the statement while 10% are dissatisfied.

29
 Top level management interact with
you?
Frequency Percentage
Yes 99 99
No 1 1
Total 100 100

Yes
No

Interpretation : 99% considered that top level management interact with them.

30
 Are you satisfied with the withdrawal facilities in the employee PF scheme?
Frequency Percentage
Highly satisfied 60 60
Satisfied 35 35
Neutral 5 5
Dissatisfied 0 0
Total 100 100

Highly satisfied
Satisfied
Neutral
Dissatisfied

Interpretation : 60% are highly satisfied with PF withdrawal scheme, 35% are satisfied while 5% are
neutral.

31
 How do you rate the working hours of the organisation?
Frequency Percentage
Excellent 20 20
Good 60 60
Average 15 15
Poor 5 5
Total 100 100

Excellent
Good
Average
Poor

Interpretation : 20% rate the working hours execellent, 60% good while 15% average and 5% bad.

32
 Does working in the organisation give you a feeling of security?
Frequency Percentage
Yes 81 81
No 19 19
Total 100 100

Yes
No

Interpretation : 81% employee feel safe in organization while 19% are not.

33
 Do you come across stress at your
workplace
Frequency Percentage
Yes 79 79
No 21 21
Total 100 100

Yes
No

Interpretation : 79% come cross stress at workplace while 21% are not.

34
CHAPTER-6

FINDINGS

35
 FINDINGS

1. It was found that there are 68% respondents are male.

2. It was found that 49% of the respondents are graduate.
3. It was found that 71% respondents are working as a team member in big bazaar.
4. It was found that 49% respondents are working from 1-2 years in the organization.
5. It was found that 62% respondents have monthly income below 10000.
6. It was found 92% of the respondents are well aware about the variors welfare measures
provided by the big bazaar.
7. It was found that 99% respondents considered that housing loan facility is not provided
by the company.
8. It was found that 95% respondents considered that bonus id provided by the company as
allowance.
9. It was found that 62 5 respondents are satisfied with the promotion in the organization.
10. It was found that 99% respondents considered that workplace is regularly clean.
11. It was found that 60 % of the respondents considered that special welfare facility is
sanctioned within 4-5 weeks.
12. It was found that 50% respondents are satisfied with motivational factors.
13. It was found that 99% considered that top level management is interact with the
employees.
14. It was found that 60 % of the respondents are highly satisfied with the withdrawal of PF
scheme.
15. It was found that 60% respondents considered working hours as good.
16. It was found that 81% respondents feel safe in the organization.
17. It was found that 79 % of the employees are come across the stress in the organisation .
18. It was found that 92% respondents rate place of work excellent.
19. It was found that 74% of the respondents rate first aid appliances excellent.
20. It was found that 88% rate drinking water excellent.
21. It was found that 84% rate seating arrangement excellent.

36
 CHAPTER-7
LIMITATIONS & CONCLUSION

37
 LIMITATIONS

Following are some of them limitations of the study:

1. The data collected during working hours, employees were busy in their routine work
so they were less responsive.
2. Inadequacy of time was a major limiting factor faced by researcher.
3. Certain employees were biased in answering to the questions.
4. Some employees were less interested to fill the questionnaire so they the question
without understanding the question.
5. The study conducted for study purpose only.

38
 CONCLUSION

The objective of this study was to know the various welfare measures adopted by BIG
BAZAAR and to know the effectiveness of welfare measures in the company. The objective
was to find out the satisfaction level of the employees working in big bazaar. From this study we
can understand that 65 % of the employees are satisfied from the company and majority states
that welfare measures improve their productivity and play as a motivational factor for them.
From this study we can understand that the employee turnover get reduced. The welfare
measures are directly related with the productivity and company provide many welfare packages
to employees for increasing their efficiency and productivity like the incentives are provided to
the employees according to the target achieve and per piece allowance is also provided to
motivate the employee to increase the sales. These type of measures are become beneficial for
both the employee and the employer.

39
 CHAPTER-8

SUGGESTIONS &
RECOMMENDATIONS

40
 SUGGESTIONS

 Overtime should be paid for hours worked over 54 hours per week.
 Passes should be allotted to the employees who are allowed to keep mobile phone with
them on floor.
 The management shall arrange more programmes to improve the employee’s awareness
about the welfare measures working conditions and social security schemes.
 A yearly trip or tour should be arranged for the employees for mind relaxation.
 Performance appraisal increment should be semi-yearly.

41
 CHAPTER-9

BIBLOGRAPHY

42
 BIBLOGRAPHY

 C.R. Kothari “Research Methodology International ‘P’ ltd Publishers, Second

Revised Edition 2004.
 C.B. MAMORIA “Dynamics of Industrial Relations Publishing SATISH
MEMORIA.
 S.V.GAnkar House 12th Edition 2001
 V.S.P. RAO- “Human Resource Management”

WEBSITES
www.wikipedia.com
www.bigbazaar.com
www.slideshare.com

43
CHAPTER-10

ANNEXURE

44
 Questionnaire
Dear respondent

I am student of MBA of Amritsar college of engineering and technology is conducting a

research on Employee Welfare. I would be extremely thankful if you spare time to answer the
following question. All the facts disclosed by you will be used for academic purpose only.

1. Gender
Male Female

2. Qualification
10th +2
Undergraduate Post Graduate

3. Designation
TM TL
DM Other

4. Year of Service
1-2 years 2-3years
3-5 years Above

5. Monthly Income
Below 10000 10000-20000
20000-30000 Above 40000

6. Are you aware of various welfare measures provided by Future Retail Ltd.?
Yes No

7. Are you provided with housing loans?

Yes No

8. What are allowances paid by your company?

Bonus Vehicles
Mobile Medical

45
 9. Are you satisfied with the promotion in your organization?
Highly satisfied Satisfied
Disatisfied High dissatisfied

10. Rate the following intramural facilities in accordance to your satisfaction level.

Facilities Drinking Seating First Aid Lighting Place Canteen Rest

water arrangement appliances room
1
2
3
4
5

11. Is work place regularly clean?

Yes No

12. How much time it will take for sanctioning special welfare facility?
1-2 week 2-3 weeks
3-4 weeks 4-5 weeks

13. Does welfare benefits provided by the organization play a motivational factors?
Highly satisfied Satisfied
Neutral Dissatisfied

14. Top level management interact with you ?

Yes No

15. Are you satisfied with the withdrawal facilities in the employees PF scheme?
Highly satisfied Satisfied
Neutral Dissatisfied

16. How do you rate the working hours of the organization ?

Excellent Good
Average Poor

46
17. Does working in the organization give you a feeling of security?
Yes No

18. Do you come cross stress at your workplace ?

Yes No

47