HIMANSHU KUMAR

Add: WZ-1681, Rani Bagh, Delhi-110034

Phone: 9953225216
Email Id: khimanshu475@gmail.com

Career Objective :

To work in a creative and challenging environment where there is a scope for upgrading my skills,
knowledge and where I can take active part in the growth of organization.

Summary of Skills

Soft Skills :

Dedication, High-energy, self-motivation and Positivism,Organizational ability and willingness to

learn.
Computer Skills (MS-Office)
Internet skills

Interpersonal/Communication:

Fluency in spoken English, Hindi

Strong work ethics and Quick learner
Capable of working under pressure while remaining team focused and organized

Technical Skills :
Operating Systems – Microsoft Windows, Apple iOS.
Knowledge of using Microsoft Tools – MS Excel, MS Word, Power Point, and excel.

Educational
Qualification:
Degree College/ School Year Of Passing
Pursuing MBA Manav Rachna University Till Present

B.Com. Delhi University 2016

High School C.B.S.E. Board 2013

Intermediate C.B.S.E. Board 2011

Professional Summary :

Customer Service Agent, Concentrix Daksh…Oct’15 till March’17

·0 Worked with Concentrix, a provider of innovative services and technology to

accelerate high value interactions with clients.
·1 Joined as a Customer Service Agent in Oct 2015
·2 Was a part of the ‘Amazon Customer Service Team’
·3 Receiving customers’ queries via emails and analyzing which department it should
go to
·4 Further forwarding the escalations to the relevant functions, i.e. queries related to
return and refunds were sent to ‘Billing Team’
·5 An award for good interpersonal skills within 3 months of joining

About Concentrix Daksh : Concentrix is a recognized leader in providing innovative services

and technology to accelerate high-value interactions at every stage of the customer’s lifecycle.

Customer service Agent,Goibibo Group.. May’2017 till September'2018

● Working with Goibibo, a provider of innovative services and technology to accelerate high
value interactions with clients.
● Joined as a customer Service Executive in May 2017.
● Receiving customers ‘queries via emails and calls and resolving their concern.

About Goibibo Group: Goibibo is an online travel organization where customers can make the
booking online and gets interesting discount at the time of booking.

Hobbies :

·6 Listening to music
·7 Playing Pool and snooker
Personal Information :
Father’s Name Mr. Krishan Pal
Date of Birth 16thAug 1994
Marital Status Single
Nationality Indian.
Languages English, Hindi.

I hereby declare that all the information stated above is true to the best of my knowledge
and belief till date.

Date: Himanshu Kumar