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Add A Recall / Withdrawal

HOME / RECALL / WITHDRAWAL / MODULE TASKS / ADD A RECALL / WITHDRAWAL

Managing a Product Recall (Video)

1. Enter Recall / Withdrawal Incident Details

1. Select the date of the Recall / Withdrawal.

2. The type of Recall / Withdrawal is displayed here. It will either be an ‘Actual Recall /
Mock Recall’ or an ‘Actual Withdrawal / Mock Withdrawal’.
3. Enter the reason / incident details leading to the Recall / Withdrawal.
4. Select the affected products and enter the Brand, Quantity, Batch Number, Date of
Manufacture, Durability Date and Production Line. If you enter multiple products then
the quantity will be totaled at the bottom of the table.
5. Confirm whether the distribution of the affected product has been suspended. Enter
any relevant notes to this.
6. Enter the Start and Finish Date/Time for the Recall / Withdrawal.
7. Select your risk value. You can use the report section to provide justification for the
value chosen.
2. Make Recall / Withdrawal Decision

1. Complete the Recall / Withdrawal decision tree questionnaire. As you answer each
question you will be driven to the next logical question. You can chose to make a note
in the report field justifying your answer to each question.
2. Once you have completed the decision tree questionnaire a decision will be displayed
for action.
3. Enter any relevant details pertaining to the decision made.
3. Prepare Recall / Withdrawal Plan
1. Select the Recall / Withdrawal team members, their function and their contact details.
You should also select alternative team members.
2. The Recall / Withdrawal plan consists of a number of important functions and tasks.
The tasks are added by default when the record is created however you are free to
add, remove or change these tasks to suit the needs of your own Recall / Withdrawal
event. For each task you should set the person responsible and a deadline by which
the task should be completed. As each task is completed you can update the
‘completed by’ person and date.
4. Keep Recall / Withdrawal Event & Action Log
The Recall / Withdrawal Event & Action log allows you to keep a record of any pertinent
events or actions.

1. Select the function the event or action relates to.

2. Select the date of the event or action.
3. Enter the details of the event or action.
4. Select the person who reported the event or action.
5. Complete Recall / Withdrawal Reconciliation
1. In order to reconcile the Recall / Withdrawal you should enter the quantity of product
which is currently in stock, which has been returned and which has been destructed
(consumed) in the supply chain. For anything else you can use the Other field and
make a note in the reconciliation report as to what this relates to.
2. This will give you a total unaccounted product.
3. And a variance against your original Recall / Withdrawal quantity as determined in the
first section above.
4. Enter your reconciliation report including any relevant details.
6. Close out Recall / Withdrawal
1. Complete the close out questionnaire making a note in the report column where
necessary.
2. The close out notification allows you to record any notifications made to customers or
regulatory bodies concerning the Recall / Withdrawal.
 Select the customer or organization from the contacts module.
 Select the date they were notified.
 Select the means by which they were notified (email, phone, letter etc).
 Enter the specific contact person who was notified.
 Enter any other relevant notes relating to the notification.
7. Conduct Post Recall / Withdrawal Review

You should conduct a final Recall / Withdrawal review and enter your report here.

Webinar Archives
 Introduction to the new analytical Auditing Dashboard
Aug 3rd, 2018 - This webinar shows the features and benefits of the new analytical Auditing
Dashboard

Introduction to new Corrective Actions Dashboard

June 25th, 2018 - This webinar demonstrates the latest feaures in the new Business Group
and Business Unit Dashboards. d.

User Webinar-New Main Dashboard

April 26th, 2018 - Our new BI dashboard is now live, and this educational webinar gives
Safefood users a deeper understanding of how to use and get the best out of their new
dashboard.

Maintaining compliance when an update to a GFSI standard occurs

March. 28th, 2018 - This webinar shows how, using the Safefood 360° software, you can
maintain compliance when there's a GFSI standard update.

Complaint Handling & Trending

Feb. 21st, 2018 - This webinar shows the complaints workflow, how to raise a corrective
action from a complaint, how each non-conformance is risk assessed and how this risk
carries over into each complaint record, how the response template that can be generated
and how reports are easily generated in the system and how you can trend NC’s.

Risk Assessment Model: HACCP, PCP, Food Defense, VA, & TACCP
Sept. 27th, 2017 - The Risk Assessment Modelling tool is a versatile tool which can be
utilized in multiple areas of your business. This webinar shows how the RAM can be used to
assist you with your HACCP, PCP, Food Defense, VA, & TACCP.

Supply Chain Management (SQM) - Risk Assessing your Supply Chain

Sept. 27th, 2017 - FSMA has challenged food companies to figure out how to efficiently
conduct and manage a massive burden of Risk Assessment, what approach to take, and
how to automate this repeating process. This webinar shows how the SQM Solution allows
you to set up supplier compliance programs, partner with these suppliers via portals to
collect data and documents, quickly conduct risk assessments against any number of
models, manage Corrective Actions (CAPA), monitor performance, and automate all of this
via alerts, escalations, and automatic actions.

RAM PRPs and Management

Sept. 13th, 2017 - In any food safety management system there are three main pillars, Pre-
requisite Programs, Management Systems, and Risk Management Processes. All three are
required for effective food safety management, and all contribute in some way to the level of
risk associated with producing safe food. This webinar details how the Safefood 360° RAM
tool can assist with Management and PRPs.

Risk Assessment Modelling Tool

Aug. 29th, 2017 - This webinar focuses on Supplier Quality Management, an area of Risk
that Technical Managers and Procurement departments are all too familiar with. To help in
this area, Safefood 360° are proud to demonstrate our new Risk Assessment Modelling
tool. This new addition will, for the first time, allow food businesses to conduct Risk
Assessment exactly as they wish and against international best practice.

Many Options with Monitoring

June 21st, 2017 - The Monitoring module has long been one of the most flexible and well
utilized modules in Safefood 360. There are a number of different applications for this
module, from monitoring production line tests to a simple cleaning check. Learn about the
many ways the Monitoring module can be used by watching this webinar from our
knowledgeable professional services team who use it daily.

Auditing and Corrective Actions

June 7th, 2017 - Using the Auditing module in combination with the Corrective Actions
module is a great way to organize audit outcomes in Safefood 360. This webinar shows you
how to use the Auditing module, and how Corrective Actions can be generated directly from
audit observations. We also show how individual actions can be assigned to different
employees for follow up and resolution. This is one of Safefood 360’s most popular
modules.

Alerts and Escalations

May 24th, 2017 - There are many ways to set up notifications in Safefood 360, from sending
an email when a record is created to letting a manager know when a record is significantly
overdue. Using the Alerts module in combination with the program scheduler is a great way
to keep your team organized and on task. Please join us for a very useful webinar on
alerting and notifying within Safefood 360.

PCQI Guide to Supplier Verification

May 10th, 2017 - The recent introduction of new legal requirements under FSMA covering
supplier verification have created a whole new process within food business under the
charge of what is now known as the Preventive Controls Qualified Individual or PCQI. One
of the key responsibilities of this person is to undertake data collection, risk assessment,
and determination of relevant preventive controls and verification programs to be applied to
both supplier sites and their products. In this webinar, we cover the typical workflow which
PCQI’s will follow in fulfilling these requirements using a fully built out example in the
Safefood360 Supplier Quality management solution. Attendees gain insight into the
requirements as defined by FSMA, how they can be practically addressed and the benefits
of employing the SF360 solution to standardize and automate these workflows.

Business Process Module and Roles

April 25th, 2017 - Introduced last year, the Business Process module has become a favorite
for many companies looking to implement structure around new product development or
any business process changes. This webinar walks through how to set up the plan, and
how roles, approvers, and the responsible field can be used to ensure the business process
record is used effectively.

Document Control and Reviews

April 12th, 2017 - The Documents module is an essential aspect to a successful
implementation of Safefood 360. Learn about the different ways to use the Documents
module including how to set up reviews, the approval workflow, embedding documents in
programs, and the many features around version control. This webinar includes important
tips for long time and new users alike.

HACCP and Food Safety Plans

March 29th, 2017 - Last year the HACCP module was renamed “Food Safety Plans” in
order to accommodate FSMA and the variety of plans that may be required. This webinar
walks users through some of the changes to the Food Safety Plan module and also shows
the basics of how to get started with HACCP, PCP or other plans your business might
require. Join us for an in-depth look at the updated Food Safety Plan module.

The Updated Supplier Control Module

March 15th, 2017 - In the last few months several new improvements have been made to
the supplier control module. These changes include new assessment options for greater
compliance with FSMA regulations, an easier and more streamlined workflow, and a new
supplier scorecard and supplier module interface. Learn about these new features and how
this module can be used to help keep your suppliers organized.

Creating an Effective Hazards Database and Risk Analysis

May 12th, 2016 - In this session we take a look at how to use the Hazard Module in
Safefood 360 to build a robust hazard database for use in HACCP plan development.
Specifically we look at hazard categorisation, creating new hazards and developing your
library of supporting documentation and research reports.
 Code of Practice and Training
Apr. 29th, 2016 - From personal hygiene to Good Manufacturing Practices and visitor logs,
the Code of Practice module can be used for any COP tracking. Also covered in this
webinar is the Training module and how an effective program and employee training
tracking process can be created.

Glass & Plastic Control

Apr. 14th, 2016 - Glass & Plastic is fairly simple to control when you have the right tools, but
maintaining a glass & plastic register is not trivial. This webinar walks through the steps
required in maintaining your glass and hard plastic register and explains how to build
inspection programs.

Traceability, Recall and Withdrawal

Mar. 31st, 2016 - This session explores how the Recall & Traceability modules can be used
to conduct effective Recall/Trace exercises in line with best practice and GFSI
requirements.

Microbiological Control in PRP and Monitoring

Mar. 16th, 2016 - Almost every food business is required to exercise some form of
microbiological control. In this session we look the Microbiological Control module and
Monitoring modules and when it is appropriate to use them. We also examine how their use
can save time and increase you level of oversight and control.

Calibrations in Safefood 360

Mar. 3rd, 2016 - Depending on the requirements of your calibrations programs, the
Calibration or Monitoring module may be the right fit. This webinar explains how
Calibrations can be set up in either module, with tricks and tips regarding both.

Using the Contamination Control Module

Feb. 18, 2016 - When jewelry falls into the line, how do you handle it? This webinar is an in-
depth look at the Contamination Control module. It includes specific programs for jewelry,
knives/sharp objects, PPE, band-aids (plasters), medication and how to fill out a
contamination report. This module is a simple an effective way to keep track of
contamination issues.

The New Discussions Module

Feb. 4, 2016 - You can now start discussions with your colleagues, customers and suppliers
directly from any record within the system. This webinar shows you the value of this new
feature, presents examples of use cases and reveals what we have planned for the future of
this module.

Upgraded Diagram Drawing Tool

Nov. 12, 2015 - In this webinar we show how to use a fantastic new version of the
diagraming tool in Safefood 360. With many new features and a the ability to draw in full
screen mode, this new enhancement makes drawing and diagraming in Safefood 360
easier and more efficient.

Introducing the Business Process Module

Oct. 29, 2015 - A thorough look at Safefood 360’s latest module addition which can be used
for managing Business Processes such as Change Management, NPD, Project
Management and more. A must see for all customers interested in automating and
improving Business Process workflows. We are excited to roll out this great new feature for
our customers.

Management Review and Live Updates

Oct. 23, 2015 - This session looks at all the different Management Review options in
Safefood 360, including HACCP Reviews, PRP Reviews, Document Reviews and
Employee Reviews to mention just a few. The Live Updates feature and Update Reviews
are covered. Watch this webinar for an in-depth look at a useful tool in managing your
reviews.

Goods-in Inspection
Oct. 1, 2015 - Learn how Safefood 360’s Receiving Module can be used to establish a
robust incoming goods inspection program for your suppliers. The Supplier Portal is also
covered during this session showing you how inspection tests can be completed in advance
of deliveries leaving your suppliers premises.

Batching incorporating Monitoring

Sept. 17, 2015 - Have you ever wondered how Safefood 360 can help you record batches
produced along with ingredient lot codes? Preferably on the shop floor using a tablet? If so,
this session is for you. Also covered during this webinar is how the Monitoring module
works with Batching.

Maintenance
Sept. 4, 2015 - The Maintenance Management capabilities provide a feature rich solution on
par with leading dedicated Computerized Maintenance Management Systems in the market
today. This session covers Preventive Maintenance, Breakdowns / Work Orders, Spare
Parts Inventory and everything else related to Maintenance.
 All About Utilities
Aug. 20, 2015 - Utility Data serves as the bedrock of your food safety management system
and its importance is often overlooked. This session covers in detail best practises for
structuring and maintaining your Utility Data in tip top shape to ensure the best possible
platform for building out your food safety program.

Hygiene Solution
Aug. 13, 2015 - The Hygiene capabilities of the software provide a powerful solution for
some of the largest food manufacturing plants. This webinar takes a look at the dedicated
Hygiene Management Solution (HMS) and covers all aspects of cleaning and hygiene in
Safefood360.

Complaints Management
July 23, 2015 - This session is all about Complaints and demonstrates how you can
establish an effective Complaints Management system in Safefood 360. It covers everything
related to Complaints including Corrective Action and the automatic generation of Complaint
Responses.

Alerts, User Access, Roles and Security

June 26, 2015 - This session demonstrates how to define a robust and secure User Access
program using features such as Roles and Two Factor Authentication. It also covers the
Alerting features of the system.

Document Control
June 11, 2015 - Everything you need to know about Document Management in Safefood
360 including some newly launched capabilities. Incorporating versioning, review, approval,
notifications and more.

Nonconformance Management
May 28, 2015 - From Deviation Management to Nonconformance Management and
Corrective Action. This session highlights best practices in handling Nonconformances in
Safefood 360.

Monitoring & Testing

May 14, 2015 - A deep dive into the Monitoring module and how you can construct great
monitoring and testing programs. This session will show you how to build the right Attribute
and Variable tests and how you can add Open Data and Utility Data to your Monitoring
forms.
 Supplier Assessments
May 7, 2015 - An intensive session on the Supplier Assessment features within the
Safefood 360 Supplier Control module. This session will cover the generation of Supplier &
Material Assessment programs incorporating the new Doclists and supplier access through
the Supplier Portal.

HACCP Planning incorporating new Models

April 16, 2015 - A how-to webinar on building a HACCP plan from start to finish. This
session will also look at how you can incorporate your own Risk Assessment and Decision
Tree models into the software.

Auditing Incorporating Ratings

April 2, 2015 - A comprehensive explanation of the auditing options in Safefood 360°
including features such as Site Audits, Site Self Assessments and Checklists. This session
also covers the new Ratings system and how it can be applied to your audit programs.

Reporting and Introducing the Query Tool

Mar 19, 2015 - A look at the various reporting options in Safefood 360° including Canned
Reports, Custom Reports and Scheduled Reports. This session also takes a deep dive into
the recently launched Query Tool.

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