Far Eastern University

Institute of Accounts, Business, and Finance

Business Administration Department

Dejito, Clavel
Maniago, Marica
Morales, Christian
Roxas, Richard
Sangkula, Raya
Santos, Christine
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

St. Peter Chapels

It is a Memorial Services Company established on June 6, 1975. It has been
providing professional and traditional memorial services to the Filipino public and
has recently diversified into modern cremation services through the St. Peter
Crematorium.

St. Peter has also led the memorial services industry through pioneering
technological innovations like:

 St. Peter E-Burol – The FIRST online 24-hour real-time viewing facility in
the Philippines.
 St. Peter E-Libing - The FIRST video memorialization service of the
funeral/interment in the Philippines.
 St. Peter Tribute - a FREE TRIBUTE program with songs, hymns, prayers
and messages in a solemn and respectful gathering with family members
and friends for their departed loved ones.
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

St. Peter Chapels Mayon

Lobby
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Large Viewing Room

Family Room
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Traditional Memorial Service Process

*Based on the interview with one of St. Peter Chapel Mayon employee

St. Peter Chapels Mayon

Number of clients served per day:
Due to the lack of parking space in the area for their clients, the maximum they
have per day is seven (7).

Season with the most number of clients:

The peak season for their service is after the holidays (January - February) and
summer where most elder people experience heat stroke.

How is St. Peters contacted from the hospital?

Three Ways:
 The first is through sales agent.
 The guards or nurses from the hospital can also contact them.
 The families will contact St. Peters’ main office, which is the Quezon Ave. branch.
The latter will then direct them to the nearest branch from the hospital they are in.

Deceased Body Process

1. Retrieval - Wherein they get the deceased body from the hospital.
2. Deliver - They don’t have an embalming area in their branch (Mayon) so they deliver
the body to another branch (La Loma or Quezon Ave.) then undergo the treatment
process.
3. Form Submission – The family will submit a form in the branch (Mayon) about the
information of the deceased and will set the casket and room that is allotted in their
chosen plan.
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Memorial Plans

Walk-in With plan

 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Embalming Process
Pre-embalming: Removal of clothes then bathe after.
Embalming phase: There has been a belief of removing the internal organs from the
body which is not true. Blood is the only thing removed from the internal body through the
carotid or femoral artery.
Cause of delays for the process are: edema “manas”, frozen and clotted veins.

Post-embalming: Wash the body then do make over.

One embalmer in a duty can embalm 3-4 bodies per day, where one embalmer is
responsible in embalming one deceased. Each embalming process takes approximately
four (4) hours to finish.

Make-Over
Clothes – The families are advised to provide clothes although there are available
clothes in the main branch (Q. Ave.) which are limited and expensive.

Make-over and Bath – They use Maxx factor for the make-up. While logistics are
responsible for the supplies of the shampoo and soap for the washing of the body.

Formaldehyde – The measurement depends on the weight of the deceased body.

Formalin – As per requirement of DOH, it lasts for 15 days.

Casket
They get it from Pampanga or if international from the US. For customization, it
usually takes 3 days wherein the supply is from Pampanga.
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Wake
Inside St. Peter - It will take four (4) days.
Outside St. Peter - It can take up to nine (9) days.
There is an additional payment for the extension of the given days.

End of Service
Their end of service is the service to the cemetery.
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Cremation Service Process

Based on the interview with one of St. Peter Chapel Mayon employee

Cremation Process:
1. Remove the body from the casket.
2. Put in a cremation container.
3. Move to cremation chamber where it will take three (3) hours to process the full
cremation, cooling included.

Casket
 Caskets are subject to safe keeping for 16 days.
 If no family member came to get it within the given period, it is either donated to
barangays or sold for a cheaper price of P5,000 which serves as a service for the
indigents.

Urn
The urns come from them, St. Peter, and is included in the plan package. If walk-in, it
costs P25,000 with cremation only, where they bring the body to Quezon Ave. branch
where cremation is available.
 Far Eastern University
Institute of Accounts, Business, and Finance
Business Administration Department

Cremation Plans
 Viewing of Urn – cremation first then viewing after

 Traditional and urn viewing - viewing first then cremation after, 3 days
viewing then cremate, casket is included