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INDEX

 CERTIFIED credit officer course 3  Certificate COURSE FOR BUSINESS


CORRESPONDENTS AGENTS (WITH PMJDY) 11
 Certificate Examination in Customer Service &
Banking Codes and Standards 3  Certificate Examination in IT Security 11
 Certificate Examination in Trade Finance (CTF) 4  Certificate Examination in Rural Banking
Operations for RRB Staff 12
 Certificate Examination in SME Finance for Bankers 4
 Diploma in Treasury, Investment & Risk Management 5  CkSa¯dx mUeq[k fgUnh esa izek.ki=k ijh{kk 12
 CERTIFIED BANKing COMPLIANCE PROFESSIONAL COURSE 5  Certificate Examination for Debt Recovery Agents/
dRa tele-callers 13
 JAIIB 6
 CERTIFIED bank TRAINERS COURSE 13
 CAIIB 6
 CERTIFIcation in card operations/functions of banks/
 Advanced Wealth Management Course (Formerly basics of banking (for employees of i.t. and bpo
known as PGDFA) 7 companies) 14
 Diploma in Home Loan Advising 9  Certificate COURSE FOR BANKING SUB-STAFF 14
 Certificate Examination in Credit Cards for Bankers 9  Other IIBF Publications
 Certificate Information System Banker (CeISB) 10 - PURSHOTAMDAS THAKURDAS MEMORIAL LECTURES 15
 Certificate EXAMINATION IN ANTI-MONEY LAUNDERING (AML) 10 - Readings on Financial Inclusion 15
 Certificate Course for Business Correspondents/ - RESEARCH REPORTS 2010-12 15
Business Facilitators 10

Indian institute of banking & finance

I
ndian Institute of Banking & Finance (formerly The Indian Institute of Bankers) established in 1928, is a professional body
of banks, financial institutions and their employees in India. During its 86 years of service, IIBF has emerged as a premier
Institute in banking and finance education for those employed in the sector, aiming for professional excellence. Since its
inception, the Institute has awarded over 8.47 lakh banking and finance qualification, viz. JAIIB, CAIIB, Diploma, Certificates
and Advanced Certificates in specialised areas. The pedagogy of Distance learning offered by the Institute comprises (i) pub-
lishing specific courseware for each paper/examination; (ii) holding classroom learning through accredited institutions; (iii)
organising contact classes; (iv) offering video lectures; (v) offering e-learning through portal; (vi) organising campus training
for selected courses etc.

TAXMANN® Publications Pvt. Ltd.

T
axmann is a growth-driven publishing house with its independent marketing network. We have an impressive tally of
titles on Tax, Corporate and Commercial Laws. Professionals and Corporates look up to Taxmann to provide them with

A N N
high-quality books on Direct Tax Laws, Indirect Tax Laws, Company Law and all Allied Laws. Taxmann’s credentials are

TAXM
well established: its experience in the industry, editorial expertise and market network, strike a combination that delivers
the best.
Taxmann has highly qualified technical personnel with in-depth knowledge of all aspects of management for running a
successful commercial enterprise.
The motto is “Spearheading the pursuit of expertise and authenticity.” ‘Accuracy and professional expertise’ are not only a
passion for us but also an obsession.

2 TaxmanN’s - IIBF publications 2015


CERTIFIED CREDIT OFFICER COURSE
Banker's handbook on
credit management
MODULE A : INTRODUCTION & OVERVIEW  Unit 12 : Priority Sector Lending/Government
OF CREDIT Sponsored Schemes
 Unit 1: Principles of Lending  Unit 13 : Retail Loans
 Unit 2 : Credit Policy MODULE E : MONITORING, SUPERVISION/
 Unit 3 : Type of Borrowers & Types of Credit FOLLOW UP & MANAGEMENT OF IMPAIRED
Facilities ASSETS

 Unit 4 : Credit Delivery  Unit 14 : Documentation

 Unit 5 : Credit Appraisal  Unit 15 : Types of Charges

 Unit 6 : Credit Rating  Unit 16 : Credit Monitoring, Supervision &


Follow-Up
MODULE B : ANALYSIS OF FINANCIAL
STATEMENTS  Unit 17 : Management of Impaired Assets
 Unit 18 : Fair Practices code on Lender’s 2014 EDITION
 Unit 7 : Analysis of Financial Statements PAGES : 696
Liability
 Unit 8 : Project Appraisal/Term Loan Appraisal ISBN : 978-93-5071-503-1
APPENDICES price : ` 745
MODULE C : WORKING CAPITAL MANAGE-
MENT  Framework for Revitalising Distressed Assets

 Unit 9 : Working Capital Assessment  Exposure Norms

 Unit 10 : Quasi - Credit Facilities  Guidelines on Guarantees and Co-acceptances

MODULE D : OTHER CREDITS  Examples & Problems

 Unit 11 : Export Finance  Glossary


References

Certificate Examination in Customer Service


& Banking Codes and Standards
Customer service & Banking CODES
AND STANDARDS
Module A Unit 11 : Know Your Customer (KYC)
Unit 1 : Definition of A Customer & Bank- Unit 12 : General Areas of Grievances of
er-Customer Relationship Small Bank Customers
Unit 2 : Types of Customers and Their Unit 13 : Customer Griev­ ances Redressal
Accounts Policy and Mechanism in Banks
Unit 3 : Importance of Customer Service Unit 14 : Customer Grievances Redressal
in Banks Mechanism (Outside the Banks)
Unit 4 : Changing Expectations and Per- Unit 15 : Interpersonal Skills in Customer
ceptions Relations - Their Importance in
Annexure Banks’ Key Commitments to Cus- Developing Skills and Attitudes
tomers And Customers’ Rights and Duties Module D
Module B Unit 16 : Banking Codes and Standards
Unit 5 : Features of Modern Day Banking Board of India (BCSBI)
Unit 6 : Banking Products Unit 17 : Important issues and Salient Fea- 2010 edition
Unit 7 : Negotiable Instruments & Related tures of the Codes PAGES : 508
Matters Annexure I : Code of Bank’s Commitment to ISBN : 978-81-7194-794-2
Unit 8 : How the Business is Sourced Customers price : ` 400
Unit 9 : Use of it in Improving Customer Annexure Ii : Code of Bank’s Commitment
Service In Banks to Micro and Small Enterprises
Module C Annexure Iii : Model Policy Documents of
Unit 10 : Measures taken to improve cus- Iba
tomer service

TaxmanN’s - IIBF publications 2015 3


Certificate EXAMINATION in Trade Finance (CTF)
practitioners’ book on
trade finance
Section 1 : Macro perspective  Country and Political Risk
 Theories of International Trade  Currency Risk
 International Trade Policy Framework  When things go wrong
 International Chamber of Commerce
Section 5 : REGULATORY FRAMEWORK
Section 2 : Trade Transactions  Regulatory Framework
 Components of Trade  DGFT Regulations
 Modes of International Trade  Exim Policy
 Clean Payment Transactions  Foreign Exchange Management Act
 Documentary Collections  ICC - Ucpdc Guidelines
 Documentary Credit  Fedai Guidelines
 Important Trade Documents
Section 6 : Facilitation Bodies Edition : FEBRUARY 2015
Section 3 : Trade Finance  Export-import Bank of India PAGES : 312
 Importance of Trade Finance  Export Credit Guarantee Corporation of India
ISBN : 978-93-5071-608-3
 Pre-shipment Trade Finance
Epilogue : THE THIRD WAVE price : ` 345
 Post-shipment Trade Finance
 The Third Wave
 Forfaiting and Factoring
 Important Trade Terms
 Bank Guarantees
 List of Canalized Items
 Domestic Trade Finance
 Deemed Exports
Section 4 : RISK MANAGEMENT  Important Regulatory/Other Forms
 Risk Elements  Exim Bank’s Operative Lines of Credit
 Transport Risk  Case Studies
 Contract and Credit Risk  Trade Finance Test

Certificate EXAMINATION IN SME FINANCE FOR BANKERS

small and medium enterprises


in india
 Setting up of sme  Clusters & Cluster Development
 sme Policy, Regulatory and Legal Framework  sme Rehabilitation
 Institutional Framework  Future of smes
 Financing Options and Modes  Summary
 sme Development Business Development ANNEXURES
Service Providers

Also Available : 2013 Edition


PAGES : 320
Hkkjr esa Yk?kq vkSj eè;e m|e ISBN : 978-93-5071-330-3
price : ` 275 price : ` 325

4 TaxmanN’s - IIBF publications 2015


Diploma in Treasury, Investment & Risk Management
Theory and Practice of Treasury
and risk Management in banks
Paper I : Financial Markets : An  Scope and Functions of Treasury Management
Overview  Integrated Treasury : Cost Centre and Profit
 Financial Markets Centre
 Money Market  Risk Analysis and Control
 Interest Rate Quotations and Market  Liquidity Management
Terminology  Exchange Rate Mechanism
 Fixed Income Securities  Forex Valuation
 Other Capital Market Instruments  Regulations, Supervision and Compliance of
 Foreign Exchange (FX) Markets Treasury Operations
 Derivatives - An Overview  Bond Dynamics
 Futures  Accounting/Valuation
 Forward Rate Agreement (FRA)  Role of Information Technology in Treasury Reprint 2015 Edition
 Swaps Management
 Treasury Terminology PAGES : 488
 Options
 Back Office operations in forex & Domestic Paper III : Risk Management ISBN : 978-93-5071-018-0
treasury  Introduction to Risk Management price : ` 445
 Price Calculations - Treasury Bills  Risk Management Process
 Price Calculations - Forex Treasury  Setting up a Risk Organization
 Market Practices  Assets/Liabilities Management (ALM)
 Some Important Concepts
Paper II : Treasury Management
 Understanding Basel Accord and its
 Introduction Implications
 Treasury Operations : The Global Scenario

CERTIFIED BANKing COMPLIANCE PROFESSIONAL COURSE


compliance in banks
 Module V - Foreign currency operations under
 Module I - Regulation and Regulatory
fema and other regulations
Framework
 Module VI - Guidelines on Customer Service
 Module II - Compliance Programme
and other Facilities
 Module III - Regulatory Compliances
 Module VII
 Module IV - Statutory, Regulatory Restrictions
 Annexures
and Guidelines on Loans and Advances

2013 Edition

PAGES : 560

ISBN : 978-93-5071-294-8

price : ` 650

TaxmanN’s - IIBF publications 2015 5


JAIIB
Text Books

cSafoaQx fl¼kUr ,oa O;ogkj


ISBN : 978-93-5071-613-7 EDITION 2015 PAGES : 1004 price : ` 870

cSadjkas ds fy, ys[kkadu ,oa foÙk


ISBN : 978-93-5071-611-3 EDITION 2015 PAGES : 664 price : ` 600

cSafoaQx ds fof/d i{k


ISBN : 978-93-5071-612-0 EDITION 2015 PAGES : 796 price : ` 700

CAIIB
Text Books

mUUkr cSad izcU/u


ISBN : 978-81-7194-887-1 PAGES : 672 2011 EDITION price : ` 575

cSad foÙkh; izcU/u


ISBN : 978-93-5071-016-6 PAGES : 760 2012 EDITION price : ` 725

[kqnjk cSa¯dx
ISBN : 978-93-5071-079-1 PAGES : 456 2012 EDITION price : ` 495

lwpuk izkS|ksfxdh
ISBN : 978-93-5071-168-2 PAGES : 480 2013 EDITION price : ` 510

tksf[ke izcU/u
ISBN : 81-7194-378-0 PAGES : 412 2005 EDITION price : ` 200

forh; ijke'kZ
ISBN : 978-93-5071-342-6 PAGES : 452 2013 EDITION price : ` 450

6 TaxmanN’s - IIBF publications 2015


Advanced Wealth Management Course
(Formerly known as PGDFA)
Introduction to
Financial Planning
Part I : Introduction To Financial Part Ii : Planning And Wealth
Planning Creation
 Basics of Indian Financial Markets  Introduction to Financial Planning
 Participants in the Indian Financial System  Risk Management and Insurance Products
 Indian Economic Environment  Fundamental Investment Concepts
 Indian Social Environment & Financial Planning  The Economic Environment
 Effective Communication in Financial  Asset classes REPRINT 3RD EDITION, 2015
Counselling  Investment Products pages : 724
 Introduction to Investments  Taxation Part 1 ISBN : 978-93-5071-665-6
 Meeting Client’s needs through Financial  Taxation Part 2
Planning price : ` 715
 Estate Planning
 Recommending Financial Planning Strategies to
Investors  Towards A Financial Plan
 Regulation of the Indian Financial System

Securities Markets and Products


Part I : Securities Market  Ready forward contracts or repos
 Investment concepts & asset classes  Bond Market Indices and Benchmarks
 Financial investment products  Secondary Markets and Trading in Government
 Statistical and Mathematical Tools Securities

 Risk and Return  Regulatory and Procedural Aspects

 Portfolio analysis & selection - Part 1  Bond Valuation

 Portfolio analysis & selection - Part 2  The Yield Curve

 Efficient markets  Duration REPRINT EDITION 2015

 Securities markets  Fixed Income Derivatives pages : 584

 Depository & investment process Part III : TECHNICAL AND FUNDAMENTAL ISBN : 978-93-5071-667-0
 Regulatory framework ANALYSIS price : ` 595
 Investment Decision Making Process
Part II : MONEY MARKET
 Introduction to Efficient Market Hypothesis
 Debt instruments - Basic concepts
 Introduction to Fundamental and Technical
 Indian Debt Markets Analysis
 Central Government Securities  Economic analysis
 Treasury Bills  Industry Analysis
 State Government Bonds  Company Analysis
 Call money markets  Valuation
 Corporate Bonds  Technical Analysis
 Commercial Paper and Certificates of Deposit

TaxmanN’s - IIBF publications 2015 7


Insurance Products
(Including Pension Products)
Part I : INSURANCE PRODUCTS  Marine Insurance
 Introduction to Insurance and its Fundamental  Motor Insurance
Principles  Health Insurance
 Insurance Organization, Structure and  Miscellaneous Insurance
Functions  Liability Insurance
 Regulation and Legislation Applicable to
Insurance Part II : PENSION PRODUCTS
 Life Insurance and its Practice in India  Need for Retirement Planning REPRINT EDITION 2015
 Group Life Products  Measuring Needs pages : 408
 Rural/Social Insurance  Pension Schemes in India ISBN : 978-93-5071-670-0
 General Insurance  Investing your Savings price : ` 390
 The Theory and Practice of Rating  Taxation
 Fire Insurance  Conclusion

Mutual Funds -
Products and Services
 Concept and Role of Mutual Fund  Performance Measurement and Evaluation of
 Mutual fund industry Mutual Fund Schemes
 Organisational Structure of Mutual Funds  Developing model portfolio for the investors
 Mutual Fund as an Investment  Unitholders’ Protection
 Portfolio Management - Managing Unitholders’ REPRINT EDITION 2015
Money pages : 224
ISBN : 978-93-5071-669-4
price : ` 295

Banking Products and Services


 Introduction  Ancillary Services and Retail Banking
 Types of Deposit Accounts  Risk-return-liquidity of various Financial
Products
 Loan Products and Modes of Creating Charge
on Secured Advances  Wealth Management Services of Banks
 Case Studies

REPRINT EDITION 2015


pages : 268
ISBN : 978-93-5071-668-7
price : ` 270

Managing and Marketing


of Financial Services
 Strategic Business Planning  Organisational Behaviour and Human Resource
Management
 Marketing - The Starting Point
 Communication
 Marketing - Segmentation and product
development  Conflict Resolution
 Marketing - Communications  Team Leadership
 Marketing - Distribution and Pricing  Case Study
REPRINT EDITION 2015
pages : 400 price : ` 335
ISBN : 978-93-5071-666-3

8 TaxmanN’s - IIBF publications 2015


DIPLOMA IN HOME LOAN ADVISING
Home Loan Counselling
Part One part two
Chapter 1 : Introduction and overview of Chapter 11 : Communication
Housing Finance Chapter 12 : Housing Finance & Tax planning
Chapter 2 : Basics of housing finance Chapter 13 : Mortgage Advice
Chapter 14 : Consumer Behaviour
Chapter 3 : Essentials of a home loan
Chapter 15 : Buyer of property - His
proposal
expectations
Chapter 4 : Processing Home Loans Chapter 16 : Mortgages
Chapter 5 : Lender’s Appraisal Procedure Chapter 17 : Home buying process - Various Edition : REPRINT 2012
participants PAGES : 404
Chapter 6 : Other Lending Schemes
Chapter 18 : Title of property ISBN : 978-93-5071-116-3
Chapter 7 : Housing Finance in Metro Chapter 19 : Conveyance of property price : ` 400
Branches
Chapter 20 : Consumer protection and
Chapter 8 : Rural Housing Finance education on issues relating to
Chapter 9 : Securitisation - Mortgage Backed housing finance
Securities Chapter 21 : Valuation of Real Property
Chapter 22 : Essentials of civil work
Chapter 10 : Appendices

Certificate EXAMINATION in CREDIT CARDS FOR BANKERS


Credit Cards
 Overview  Recovery and Follow up
 Credit Card Organization  Cross Selling
 Credit Card Process  EMV : Global Framework for Smart Card
payments
 Back End Operations

Also Available : Edition : 2013


PAGES : 180
ØsfMV dkMZ ISBN : 978-93-5071-331-0
PAGES : 156 EDITION 2009 price : ` 225 price : ` 195

Certificate Information System Banker (CeISB)


Information system for banks
Module I : Technology In Banks  System Development Life Cycle
 Banking Environment and Technology  Computer Networks
 Overview of Processing Infrastructure Module Iii : Continuity of Business
 Accounting Information System (AIS)  Business Continuity and Disaster Recovery
 Information Organisation and Management Planning
 Risks associated with Technology in Banking Module iV : Overview of Legal
 Audit Function and Technology Framework
Module II : Technology -  Online Transactions - Concepts, Emerging
System; Development, Process, Trends and Legal Implications
Implementation MODULE v : Security and Controls, 2013 Edition

 Hardware Architecture Standards in Banking PAGES : 536


 Security ISBN : 978-93-5071-338-9
 Software Platforms
 Controls price : ` 645

TaxmanN’s - IIBF publications 2015 9


Module vi : Security Policies, Module vii : information security
Procedures and Controls and is audit
 Development and review of Security Policies  Information Security
and Control Standards  Is Audit
 Compliance and Incident handling
 Network Security

certificate examination in anti money laundering (aml)


/u 'kks/u fuokj.k
vkSj vius xzkgd dks tkfu, Edition : 2014
price : ` 245
ISBN : 978-93-5071-412-6
pAGES : 276

Certificate Course for Business Correspondents/


Business Facilitators
inclusive growth thro’ Business
correspondent
 Banking : Basic Information  Documentation
 Banker Customer Relationships  Microfinance and Self-help Groups (SHGs)
 Anti-Money Laundering and Know Your  Financial inclusion and Rural Development :
Customer Banking for the unbanked
 Principles of Lending & Priority Sector Finance  Business Facilitator and Business
in Banks Correspondent (BF/BC) Model : A vehicle for
 Retail Loans financial inclusion
 Credit Cards  Communication and Financial Counselling
(including Financial Literacy and Financial
 Asset Classification
Education)
 Securities and Modes of Charging them
 Cash Flows
 Credit and Savings Products
2009 edition

PAGES : 248

Also Available in price : ` 275


HINDI ISBN : 978-81-7194-646-4 PAGES : 296 EDITION 2009 price : ` 340

MARATHI ISBN : 978-81-7194-800-0 PAGES : 276 EDITION 2010 price : ` 340

BANGLA ISBN : 978-81-7194-795-9 PAGES : 338 EDITION 2010 price : ` 340

KANNAD ISBN : 978-81-7194-843-7 PAGES : 404 EDITION 2011 price : ` 340

MALAYALAM ISBN : 978-81-7194-634-1 PAGES : 176 EDITION 2010 price : ` 340

TELUGU ISBN : 978-81-7194-844-4 PAGES : 248 EDITION 2011 price : ` 340

ASSAMESe PAGES : 276 EDITION 2011 price : ` 340

tamil PAGES : 304 EDITION 2011 price : ` 340

GUJARATI ISBN : 978-93-5071-005-0 PAGES : 338 EDITION 2012 price : ` 340

ORIYA ISBN : 978-93-5071-133-0 PAGES : 252 EDITION 2013 price : ` 340

10 TaxmanN’s - IIBF publications 2015


Certificate Course for Business Correspondents agents
(with pmjdy)
inclusive BANKING thro’ Business
correspondent - a tool for pradhan
mantri jan dhan yojana (pmjdy)
Part 1 : Basics of Banking  Facility of Overdraft under PMJDY
 Banking - Basic Information  Scheme of Life Insurance Cover under PMJDY
 Banker - Customer Relationships  Rupay Debit Cards
 Bank Loans & Advances  Activities for Implementation of PMJDY
 Financial Inclusion and Rural Development :  Role of Business Correspondent/Bank Mitra in
Banking for The Unbanked PMJDY
 Business Facilitator and Business Correspondent  Role of Technology in PMJDY
(BF/BC) Model : A Vehicle for Financial Inclusion  The New Pension System
2015 Edition
 Communication and Financial Counselling  Micro-Insurance
(Including Financial Literacy and Financial PAGES : 228
 Implementation and Monitoring Performance of
Education) ISBN : 978-93-5071-610-6
PMJDY Scheme
 Cash Flows price : ` 220
 PMJDY - Role of Govt. And Other Agencies
Part 2 : PMJDY
 Direct Benefit Transfer Scheme
 An Overview of Pradhan Mantri Jan Dhan Yojana

Also Available in
HINDI ISBN : 978-93-5071-644-1 PAGES : 240 EDITION 2015 price : ` 245
MARATHI ISBN : 978-93-5071-662-5 PAGES : 224 EDITION 2015 price : ` 245
tamil ISBN : 978-93-5071-671-3 PAGES : 300 EDITION 2015 price : ` 245
GUJARATI ISBN : 978-93-5071-133-0 PAGES : 252 EDITION 2015 price : ` 245
TELUGU ISBN : 978-93-5071-743-1 PAGES : 254 EDITION 2015 price : ` 245
ASSAMESE ISBN : 978-93-5071-750-9 PAGES : 264 EDITION 2015 price : ` 245
bangla IN PRESS
KANNAD IN PRESS
MALAYALAM IN PRESS
ORIYA IN PRESS

Certificate Examination IN IT SECURITY

IT SECURITY
A Module - IT Security Overview­  Network Controls
 Introduction to Information Security  Controls in Software Development &
 Corporate IT Security Maintenance
 Organisational Security and Risk Management C Module - IT Security Threats
 Security Governance  IT Security Threats
 Physical and Environmental Security  Software Attacks - Virus and Malwares
 Hardware and Software Security  Incident Management
 Operational Security  Fault Tolerant Systems 2012 edition
 Security Standards and Best Practices  Business Continuity and Disaster Recovery PAGES : 324
B Module - IT Security Controls Management ISBN : 978-93-5071-105-7
 Asset Classification and Controls D Module - IS Audit & Regulatory Compliance
price : ` 395
 Physical & Environmental Security Controls  Information Systems Audit
 Software Security Control  Regulatory mechanism in Indian Banks
 Glossary

TaxmanN’s - IIBF publications 2015 11


Certificate Examination iN RURAL BANKING
OPERATIONS FOR RRB STAFF
RURAL BANKING OPERATIONS
 Rural Economy and Banks  Credit to micro and small enterprises in rural
 Regional Rural Banks - An Introduction areas
 Performance of RRBs and Achievement of  Finance under Government Sponsored
Social Objectives Schemes and Differential Interest Rates
Scheme
 Management and Functioning of Regional Rural
Banks  Indirect Advances to Agriculture
 Opening of Customer Account  Micro Finance - Linking Shgs with Bank Credit
 Types of Deposit Accounts  Loan Documentation
 Legal aspects of Banker-Customer Relationship  Management of Bank Branches
 Agricultural Advances - General  Marketing Strategies in Banks
 Agricultural advances for cultivation of crops  Improving Profitability
 Agricultural Term Loans and Kisan Credit Card  Recovery of Advances 2012 edition
Scheme  Financial Inclusion, Farmers’ Club, Financial
Literacy and Credit Counselling PAGES : 408
 Financing minor irrigation schemes
 Financing of Large Projects in Agriculture  Business Correspondents and Business ISBN : 978-93-5071-106-4
Facilitators
 Financing for allied agricultural activities price : ` 495

2013 edition

PAGES : 352

ISBN : 978-93-5071-139-2

price : ` 410

12 TaxmanN’s - IIBF publications 2015


Certificate Examination for Debt Recovery Agents/DRA TELE-CALLERS
handbook on debt recovery
 General Banking  Functions of Debt Recovery Agents
 Banker-Customer Relationships  Policy, Processes and Procedure of Debt
 Anti-money laundering and know your Recovery
customer  Soft Skills and Strategies for Debt Recovery
 Credit Cards  Rights and Duties of Recovery Agents
 Retail Loans  International Best Practices on Debt Recovery
 Asset Classification  Fair Practices Code for Debt Collection
 Debt Recovery Agent - Meaning and Legal/  Annexures
Regulatory Framework

Also Available in :
Hindi PAGES : 188 2009 EDITION price : ` 195
Marathi PAGES : 193 2009 EDITION price : ` 195
Tamil PAGES : 162 2009 EDITION price : ` 195 2011 Edition
Kannad PAGES : 250 2010 EDITION price : ` 195
PAGES : 164
Malayalam PAGES : 210 2009 EDITION price : ` 195
Bengali PAGES : 168 2009 EDITION price : ` 195 ISBN : 978-81-7194-901-4
Assamese PAGES : 184 2009 EDITION price : ` 195
price : ` 175

CERTIFIED BANK TRAINERS COURSE


Trainers’ handbook
Module A : HRM  HR as a strategic player
 Fundamentals of HRM Module B : Training
 Organisational Behaviour  Communication
 Leadership and team effectiveness  The Learning Process
 Quality initiatives in organisations  Employee Development
 ISO 9000 Series, Quality Circles and Six Sigma  Training Process
 Organisational Change
case study : designing a training-
 HRM in Indian Banks cum-certification programme on
 Knowledge Management financial inclusion

2013 Edition

PAGES : 356

ISBN : 978-93-5071-291-7

price : ` 425

TaxmanN’s - IIBF publications 2015 13


CERTIFICATION IN CARD OPERATIONS/FUNCTIONS OF BANKS/
BASICS OF BANKING (FOR EMPLOYEES OF I.T. AND BPO COMPANIES)
Basics of Banking
Unit 1 - Introduction to Banking Unit 8 - Fee-based banking services
Unit 2 - Banking regulation Unit 9 - Electronic banking
Unit 3 - Bank-customer relationship Unit 10 - Basics of accounting
Unit 4 - Types of customers and their accounts Unit 11 - Marketing of bank products
Unit 5 - Deposit accounts Unit 12 - Know your customer (KYC)
Unit 6 - Negotiable instruments and related Unit 13 - Role of DSA/DMA in marketing bank
matters products
Unit 7 - Loans/advances

Also Available : EDITION 2015

cSafoaQx % ,d ifjp; PAGES : 168


PAGES : 184 ISBN : 81-7194-447-7 EDITION 2007 price : ` 140 price : ` 140

CERTIFICATE COURSE FOR BANKING SUB-STAFF

BANKING - AN INTRODUCTION
 Banking : Basic Information  Financial Inclusion including Microfinance and
 Banker-Customer Relationship SHGs
 Deposits-General/Deposit Accounts  Security Measures Including System Security
 Advances-General  Marketing of Bank Products and Customer
Service
 Retail Loans
 Communication and Financial Counselling
 Credit Cards
(Including Financial Literacy and Education)
 Fee-Based Banking Services
 Npa Management
 Information Technology and Electronic Banking

Edition : 2015 AUGUST

PAGES : 172

price : ` 195

ISBN : 978-93-5071-744-8

14 TaxmanN’s - IIBF publications 2015


OTHER IIBF PUBLICATIONS
PURSHOTAMDAS THAKURDAS MEMORIAL LECTURES
 Economic Reforms : Reappraising the past - Lessons for the Future – Mr. P. Chidambaram
 Reinventing Banking in India – Mr. N.R. Narayana Murthy
 Patents in Global Perspective – Dr. Richard C. Levin
 Globalisation and India - Challenges and Opportunities – Dr. Montek Singh Ahluwalia
 Growth and Stability in Latin America and Asia – Dr. Guillermo Ortiz
 Managing Financial Liberalisation and its Challenges : Implications for Emerging Economies
–Dr. Zeti Akhtar Aziz
 Indian Financial Reforms : National Priorities amidst an International Crisis – Dr. Ashok K. Lahiri
 On Strategies for Disinvestment & Privatisation – Dr. Vijay Kelkar
 The Goal of Financial Inclusion - Have we reached the Tipping Point? – Mr. Nandan Nilekani 2015 Edition
 Systematic thoughts on the International Monetary System – Dr. Andrew Sheng PAGES : 296
 Restoring India to the Track of High Growth, Social and Economic Inclusion and Stability ISBN : 978-93-5071-746-2
– Mr. Saumitra Chaudhuri price : ` 425
 Finance and Sustainability : Regulatory and Strategic Dimensions – Dr. Subir Gokarn
 Talent Management Mental Models and Bottom-Line Results – Dr. Chip Cleary

Readings on Financial inclusion


PART I  Financial inclusion and Millennium Development
Goals
Essays on financial inclusion
 Financial inclusion PART III
 Financial Intermediation for Rural Select RBI Communications on
Development : Exploring the Role and Financial Inclusion
Contribution of Commercial Banks  Financial inclusion by Extension of Banking
 Regional Rural Banks and Financial inclusion Services - Use of Business Facilitators and
 Indian Bank: A Case Study on Financial Correspondents (January 25, 2006)
inclusion  Financial inclusion by Extension of Banking 2006 edition
 Financial inclusion - Role of Indian Banking Services - Use of Business Facilitators and PAGES : 148
System - What More? Correspondents (March 22, 2006) price : ` 95
 Credit Policies and Financial inclusion  Scheme to cover loans for general purposes
 Financial Inclusion - Does microfinance under General Credit Card (GCC)
demonstrate any lessons for public policy?
 Financial inclusion
 The Role of Education in Financial inclusion
 Special package for Regional Rural Banks
 Financial Inclusion : What needs to be done?
(RRBs)
PART II  Excerpts from the RBI’s Report of Committee
Speeches on Financial Inclusion on Financial Sector Plan for NE Region
 Taking Banking Services to the Common Man :
Financial Inclusion

research reports 2010-2012


 Role of Credit Rating in Motivating Retail  Measuring Customer Services through
Investors with reference to Coimbatore District Customer Satisfaction Index
 Understanding the Structure of Micro Finance  Evaluation of Business Correspondent (BC) and
Institutions (MFIs) in India and Suggesting a Business Facilitator (BF) Model
Regulatory Framework  Issues in SME Financing
 BASEL III: Implications for Indian Banking  Priority Sector Credit Across States & Banks:
 A Study on Customer Service Quality of Banks Issues of inclusiveness—Equity Across Regions
2013 EDITION
in India & Impact Assessment in Andhra Pradesh
PAGES : 784
 Bank Finance for Agribusiness : A Case Study ISBN : 978-93-5071-335-8
in Dakshina Kannada District
price : ` 915

TaxmanN’s - IIBF publications 2015 15


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16 TaxmanN’s - IIBF publications 2015

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