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SAP Financial Supply Chain

Management (FIN-FSCM)
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Version: 6.0 EHP6 SP22

Language: English

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Table of Contents

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SAP Financial Supply Chain Management (FIN-FSCM)
SAP Treasury and Risk Management (FIN-FSCM-TRM)
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Billing Consolidation Connector
SAP Cash and Liquidity Management
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SAP Collections Management (FIN-FSCM-COL)
SAP Credit Management (FIN-FSCM-CR)
SAP Dispute Management for FI-AR (FIN-FSCM-DM)
Dispute Case
Dispute Case Processing
Creating Dispute Cases in Dispute Case Processing
Displaying Dispute Cases in Dispute Case Processing
Changing Dispute Cases in Dispute Case Processing
Making Mass Changes to Dispute Cases
Correspondence
Dispute Case Processing via Workflow
Web Dynpro Application for Dispute Case Processing
Process Integration with Accounts Receivable Accounting
Integration with SAP Biller Direct
Integration with CRM Claims Management
Assigning Credit Memos and Payments
SAP In-House Cash (FIN-FSCM-IHC)
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Electronic Bill Presentment and Payment
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Bank Communication Management
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Home/SAP Dispute Management for FI-AR (FIN-FSCM-DM)/Dispute Case Processing/

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Creating Dispute Cases in

Dispute Case Processing
Use

In dispute case processing you can create a new dispute case.

Procedure

1. Call up Dispute Case Processing.

2. Expand the Cases folder.

 3. Place the cursor on Dispute Case ,
open the context menu, and
choose Create .

4. A dialog box appears. Select a case

type. If only one case type has been
created in Customizing, this step is omitted.

5. The case is displayed in the screen area

on the right.

6. Enter data as required. For information

about adding open items to the dispute
case, see Adding Open Items to Dispute
Cases . For information about adding
customer-disputed objects, see Adding
Customer-Disputed Objects . You can also
create a dispute case without items. For
information about assigning a customer to
the dispute case in this situation,
see Assigning Customers .

7. Choose Save .

Note
To create more space for processing the dispute case, you can choose , with the quick
info Display/Hide Organizer to hide the navigation area.

Result

You have created a new dispute case.

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