Welcome To
 
 
 
 
 

 
 
 
 
 
Tenant Design Criteria Manual
 
2012
 
 
 
 
 
Conestoga Mall
550 King Street North
Waterloo, Ontario
N2L 5W6
(519) 886-5500
 
 
 
 
 

WELCOME TO CONESTOGA MALL

 
 
 
We welcome you to Conestoga Mall, an exciting development deserving of your very best efforts in
Store design and merchandising. Conestoga Mall is located on King Street North (Highway 15) and
is adjacent to the Highway 85 in Waterloo, Ontario.

Combining classically proportioned spaces with contemporary detailing and ample natural and
artificial lighting, Conestoga provides shoppers with a delightful environment showcasing the latest
concepts in merchandise presentation. Walking through the mall your customers will enjoy
pleasant courts, clearly visible storefronts, uniquely patterned flooring and attractive lighting.

We look forward to assisting you, your designer and your contractor in creating a store of which you
may be justifiably proud and at which your business may be most successfully pursued.

IVANHOE CAMBRIDGE

Tenant Coordination

Central Region

Tenant Design Criteria Manual

Conestoga Mall
Page 2
 Table of Contents
 
 
 
 
SECTION A: Storefronts ‐ General  4  DEMISING TYPE 3C:  33 
MASTER PLAN  5    New Demising Condition with No Pop‐out, 
SECTION B: Storefront Design Criteria  6    Column Condition within Mall Expansion 
SECTION C: Design Control Zone  7  DEMISING TYPE 4:  34 
SECTION D: Lighting  8    Existing Demising Cap with No Pop‐out 
SECTION E: Approved Materials ‐ Storefront  8  DEMISING TYPE 4A:  35 
SECTION F: Approved Materials ‐ Floor Finishes  9    Existing Demising Cap with No 
SECTION G: Ceiling Treatment and Materials  9    Pop‐out, Adjacent to Common Area 
SECTION H: Tenant Sign Criteria  10  DEMISING TYPE 5:  36 
SECTION I: Acceptable Sign Types  11    Fire Extinguisher Cabinet: Existing Mall 
SECTION J: Plumbing  11  DEMISING TYPE 6: Food Court Tenant    37 
TYPE J CRITERIA:   12  DEMISING TYPE 7:  38 
  Food Court Tenant       Fire Extinguisher Cabinet: New Mall 
STOREFRONT TYPES  14  SECTION 1: New Demising Wall with Pop‐out  39 
STOREFRONT A  15  SECTION 2: Exist Demising Cap with Pop‐out  40 
STOREFRONT B  16  SECTION 3: Exist Demising Cap with Pop‐out  41 
STOREFRONT C  17  SECTION 4‐1: New Mall  42 
STOREFRONT D  18  SECTION 4‐2: New Mall  43 
STOREFRONT E  19  SECTION 5: Exist Demising Cap with no Pop‐out  44 
STOREFRONT F  20  SECTION 6: Bay Court  45 
STOREFRONT G1  21  SECTION 7: Bay Court  46 
STOREFRONT G2  22  SECTION 8: Retail Adjacent to Food Court  47 
STOREFRONT H  23  SECTION 9: Food Court (typical)  48 
STOREFRONT I  24  SECTION 10: Old Food Court  49 
STOREFRONT J  25     
DEMISING TYPE 1:  26     
New Demising Condition with Pop‐out   
DEMISING TYPE 1A:  27 
  New Demising Condition with Pop‐out 
  Adjacent to Common Area 
DEMISING TYPE 2:  28 
Existing Demising Cap with Pop‐out 
DEMISING TYPE 2A:  29
  Existing Demising Cap with Pop‐out,  
  Adjacent to Common Area 
DEMISING TYPE 3:  30 
  New Demising Condition with No Pop‐out 
DEMISING TYPE 3A:  31 
  New Demising Condition with No Pop‐out,    
  Adjacent to Common Area 
DEMISING TYPE 3B:  32 
  New Demising Condition with No Pop‐out,    
  Within Mall Expansion 
Tenant Design Criteria Manual
Conestoga Mall
Page 3
SECTION A: STOREFRONTS ‐ GENERAL

The Tenant Design Criteria establishes ground rules that apply to all Tenants. Visual identification
for each Tenant's Storefront within a unified surrounding is strongly encouraged.

All work by the Tenant within the premises shall be completed with new materials. All materials
and workmanship shall be of a uniformly high quality and preformed in accordance with the very
best standards of practice.

Tenant/Tenant’s Designer are obligated to review their premises on site in detail to determine what
localized conditions may pertain; and, to determine in conjunction with the Tenant Coordinator how
they may treat or otherwise deal with such conditions.

The drawings, floor plans, and sections contained in this document are included for illustrative
purposes only, to aid Tenants in compliance with this Design Criteria. The actual configuration of
individual Tenants may vary in certain aspects from these drawings, plans, and sections. Tenants
should consult Tenant Outline Drawings and take field measurements to verify all dimensions,
where possible.

The Tenant's store will be designed, fabricated, and installed by the Tenant unless otherwise noted,
and is subject to Landlord’s prior written approval.

Compatibility with adjacent and previously approved Storefronts will be considered as one of
the criteria for approval.

Metal stud framing with non-combustible drywall is the basic construction of the demising
partitions. All drywall partitions are non-load-bearing.

Tenant Storefront construction must be set on the inside of the established Lease Line.
Support from Landlord finishes is not permitted.

Storefront designs that have a continuous opaque band at the top of the Storefront may not
extend below 12'-0" above the finished floor.

Any exposed Storefront roof created by Storefront projection (if applicable) must have a fully
finished appearance.
 
 
 
 
 
 
 
 
 
 
 

Tenant Design Criteria Manual

Conestoga Mall
Page 4
 
 
 
 
 
 

MASTER PLAN

Pellow + associates
architects Inc .
 
Waterloo, Ontario

Tenant Design Criteria Manual

Conestoga Mall
Page 5
SECTION B: STOREFRONT DESIGN CRITERIA
 
Storefronts on the Lease Line to be one of the following:

A. A combination of glass and wood, and/or metal, and/or stone, in a Landlord Approved
Design.

B. Fixed glass with a 6” high base, clear silicone butt joints to vertical edges of glass. No
exposed clips or mouldings shall be permitted. Buttons required to stabilize glass panels
over 10’-0" above finished floor are permitted. Glass shall be tempered/laminated. Glass
thickness shall conform to applicable glazing code requirements, and to established and
accepted industry standards.

C. Open Storefront with at least a frame of Landlord approved design and materials
surrounding the opening.

D. In-Line Food Stores with a serving counter, which separates the public from the serving
area or kitchen, shall place the counter a minimum of 24” back from the Lease Line.
Tenant must provide a sufficient amount of distance between the counter front and the Mall
so customer queuing does not spill out into the Mall.

The Storefront entrance secured at the Closure Line may be provided by the following means:

1. Full height, swing or sliding wood panel and glass doors.

2. Full height, single track, frameless glass sliding doors, bottom and top rails only, in
approved finish.

3. Full height, swing frameless glass doors on pivots, bottom rail and top patches in
approved finish.

4. Full Height, sliding grille utilizing tempered/laminated glass insert panels. All sliding
panels shall incorporate an egress door for emergency use as required by the building code
exit requirement.

All Storefront treatment must be for the full width of the Storefront opening and full height to 14’-
6” (as shown on Storefront Criteria Sections). Continuous opaque or solid horizontal bulkhead
bands at the top of the Tenant's Storefront are unacceptable.

Tenant Design Criteria Manual

Conestoga Mall
Page 6
SECTION C: DESIGN CONTROL ZONE
 
To ensure a high standard of presentation by each Tenant, and necessary continuity of base building
design, the Landlord has located Design Control Zones within the Leased Premises.

The Design Control Zone is the area within the Leased Premises that adjoins the Common Areas
of the Mall and/or affects the overall appearance of CONESTOGA MALL.

Particular attention shall be given to the visual organization of the Design Control Zone as
well as the rear and side walls of the sales area. Graphics, signs, materials, colours, finishes and
lighting shall all be submitted for approval. ALL AREAS EXPOSED TO THE PUBLIC VIEW
ARE SUBJECT TO APPROVAL BY THE LANDLORD.

THE MALL FLOOR FINISH MUST EXTEND TO THE CLOSURE LINE WHEN EXPOSED TO
THE MALL. THIS WILL BE DONE BY THE LANDLORD'S CONTRACTOR AT THE TENANT'S
EXPENSE. THE FLOORING INSIDE THE TENANT ‘NO BUILD ZONE’ (IF APPLICABLE)
WILL BE MALL FINISH, BY THE LANDLORD'S CONTRACTOR AT THE TENANT’S
EXPENSE.

Within the Design Control Zone, A Tenant may provide showcases fixed into position. Showcases
shall be in approved materials and shall be internally illuminated.

The Tenant is advised that certain fixed base building electrical and mechanical services passing
through the Leased Premises have been established. The Tenant must accommodate these
components within their design and ensure that appropriate access is provided. BASE BUILDING
ELECTRICAL AND MECHANICAL COMPONENTS CAN NOT BE RELOCATED.

Landlord services located on the Demising Caps are to be re-located into the Tenant’s Storefront, so
that the 1” Brushed Aluminum Reveal is continuous and uninterrupted throughout the full height of
the Storefront. Work will be done to Landlord’s approval, at the Tenant’s expense.

Tenant Design Criteria Manual

Conestoga Mall
Page 7
SECTION D: LIGHTING
 
A variety of lighting qualities to best suit the variable merchandising uses and physical conditions
existing throughout CONESTOGA MALL are required.

Tenant shall provide a high quality of illumination within the Design Control Zone. Only
recessed and track-mounted fixtures are allowed in this area.

All fixtures are to be of high standard and approved by the Landlord. No exposed fluorescent fixtures
will be approved within the Leased Premises. Fluorescent fixtures must be fully concealed.

All lighting within the Design Control Zone will be on separate time clocks connected to the
Tenant's distribution panel. Hours for operating the aforementioned lighting shall be determined by
the Landlord.

For merchandising uses such as restaurants, cafes, bars and/or other uses that require a specific mood-
type lighting to create the desired atmosphere, approval of the design concept and fixtures must be
obtained from the Landlord. The use of energy efficient lighting is encouraged, wherever
possible.
 
 

SECTION E: APPROVED MATERIALS ‐ STOREFRONT

 
The materials listed below have been selected to encourage variety and creativity of Storefront
design and can be used for Storefronts. Any variation or other material must be approved by the
Landlord.

Metals: Anodized aluminum

Stainless steel, polished and brushed
Chrome, Mirror Finish
Bronze
Copper
Brass
Duracron baked enamel coated metal
Wood: Solid or wood veneer, quality paint or stain
Glass: Tempered, Laminated
Stone: Fine natural and composite stones
Special Finishes: Polished plaster, reinforced plaster

Additional materials not listed here but having unique and creative applications will be considered
for approval by the Landlord.

Samples of materials shall be provided with preliminary submission for Landlord approval.

Tenant Design Criteria Manual

Conestoga Mall
Page 8
SECTION F: APPROVED MATERIALS – FLOOR FINISHES
 
 
For the portion of floor area requiring Tenant finish, as noted on drawings, Tenant may use the
materials listed below. Any variation or other material must be approved by the Landlord.

Wood

Marble or Fine Stone

Ceramic or Terrazzo Tile

Quality Carpet

Polished Concrete
 

SECTION G: CEILING TREATMENT AND MATERIALS

 
A DRYWALL CEILING IS REQUIRED WITHIN THE DESIGN CONTROL ZONE. For the portion
of the ceiling requiring Tenant finish, the Tenant can not use drop-in acoustical ceiling with
exposed T-bar. Non-combustible materials, or materials treated so that they are acceptable to the
Landlord's underwriters, should be used for finishes. Samples of intended material shall be
provided with preliminary submission.

Tenant Design Criteria Manual

Conestoga Mall
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SECTION H: TENANT SIGN CRITERIA
 
Tenant is required to design, fabricate, install and maintain a sign at their expense.

Tenants are encouraged to develop innovative and tasteful signs, subject to the Landlord's approval, to
further enhance the overall concept and atmosphere of CONESTOGA MALL.

Regardless of registered trademarks, the text of the Tenant’s sign is limited to store name and/or logo
as permitted and approved by the Landlord; no advertising or slogan is permitted. One sign is allowed
per storefront elevation. No advertising, sign manufacturer labels or slogan is permitted.

Unless otherwise noted, signs shall be placed entirely within the boundaries of the Leased Premises,
with no part higher than the Storefront opening. Additional interior signage within the store and within
6 feet of any show window is prohibited, unless otherwise approved by the Landlord.

No flashing, blinking, animated or audible signs will be permitted. NO FORMED PLASTIC,

INJECTION MOULDED PLASTIC, OR BOX SIGNS WILL BE PERMITTED.

NO EXPOSED NEON SIGNS WILL BE PERMITTED.

Length of sign shall not exceed 40% of the Storefront width.

Hanging signs may be installed provided they are no lower than 7’-6” from the floor and are
contained within the Lease Line of the Leased Premises. Individual cut-out letters on the Storefront
may project a maximum of 6” beyond the Lease Line.

NO PAINTED SIGNS ON STOREFRONTS OR SHOW WINDOWS WILL BE PERMITTED.

PUBLIC SAFETY DECALS OR ARTWORK ON GLASS IN MINIMUM SIZES TO COMPLY

WITH CODE, SUBJECT TO THE APPROVAL OF THE LANDLORD, WILL BE PERMITTED.

NO CHARGE CARD OR MEMBERSHIPSHIP SIGNS CAN BE AFFIXED TO THE

STOREFRONT.

PAPER SIGNS, WINDOW STICKERS, BANNERS OR FLAGS ARE PROHIBITED.

Exposed raceways, ballast boxes or electrical transformers will not be permitted. All sign letter
fastening devices, mounting clips, sign company name, ULC stickers and identification labels must
be completely concealed or removed, if required by code they must be placed in an inconspicuous
location.

All illuminated signs or graphics within the Design Control Zone will be on separate time clocks
connected to the Tenant's distribution panel. Hours for operating these shall be determined by the
Landlord.

Tenant Design Criteria Manual

Conestoga Mall
Page 10
SECTION I: ACCEPTABLE SIGN TYPES
 
Individual raised profile letters non-illuminated,
back illuminated halo illuminated or face Painted metal
illuminated (may only be used against solid sign Stainless steel
panel) Brass
Copper
Bronze
Letters 16” high max with a return thickness 4 1/2”

Suspended panel Edge lit glass

Silk screened letters on glass or metal
Wood with metal letters
Solid sign panels letters 16” high max with a
return thickness depth of 1 1/2” to 3”

Silk screened on Storefront/glass Quality matte vinyl letters or logo

4” high max & located 3’-0” above floor line or as
required by applicable codes
No web addresses are permitted

Carved/etched marble or stone as an integral part

of the Storefront

Additional Signage for Restaurants Temper-resistant enclosure fabrication from

materials appropriate to the restaurant design, may
be used to display actual dining table printed
menus

SECTION J: PLUMBING
 
The use of Tankless Water heaters and the installation of low flow faucets is encouraged in order to
conserve energy and natural resources.

 
 
 
 
 
 
 
 

Tenant Design Criteria Manual

Conestoga Mall
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TYPE ‘J’ CRITERIA: FOOD COURT TENANTS
 
The Food Court units have an opening height of 9’-0”. A base building drywall bulkhead is located
3’-0” behind the Lease Line and abuts the demising cap at either side.

The Tenant sign is to be of 3D elements suspended from the base building ceiling/bulkhead
located between the Lease Line and the above-mentioned bulkhead. Tenant is responsible for
securing sign to structure above. Support from Landlord bulkhead is not permitted.

The Demising Column is setback 2’-4” from the Lease Line, and protrudes 9” into the Mall, for the
full height of the demising column. Landlord tile cladding finishes the Demising Column on the
Mall side; Tenant finishes are required within the Tenant’s space.

Tenant is required to install a drywall ceiling behind the 9’-0” bulkhead extending the full
depth of the Tenant front space visible to the public areas of the food court.

The Tenant is to provide a counter on the inside of the Lease Line. The counter may incorporate a tray
rail if required by the Tenant, within the leased premises.

The design of all Tenant work must be submitted to the Landlord for approval.

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Tenant Design Criteria Manual
Conestoga Mall
Page 12
See Sections
D – Lighting / E – Approved materials / H – Tenant Sign Criteria

The entire area of the Premises exposed to the Food Court is considered a Design Control Zone
and is subject to Landlord approval.

The Tenant is to provide a suspended sign within the zone indicated on the Drawings; this sign
can take many forms, and the Tenant is encouraged to design creative, attractive and innovative signs.

Suspended signs may be of the following:

Suspended Panel of Edge lit glass

Individual, 3D or screened letters on glass or metal
Wood with metal letters
Sculptural letters / elements
Neon in metal channel

Suspended metal armature with Individual 3D letters

Internally illuminated letters
Non-illuminated letters
Halo illuminated letters
Sculptural letters / elements
Neon in metal channel

The Tenant must design their store and fixtures so that all areas are capable of being locked, and no
closure device is required.

Where a building column is within the Storefront, not at a demising condition, the column will be
finished on all sides by the Landlord.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Tenant Design Criteria Manual

Conestoga Mall
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STOREFRONT TYPES
 
The Storefront configurations are as follows:

14’-6” height Storefront Opening that abuts a vertical 1”x1” brushed aluminum reveal at the centre-
line of each demising wall end. Where Storefronts abut a common area, the 1”x1” brushed
aluminum reveal will be set off from the centre-line of the demising wall.

The Lease Line is at the centre-line of the demising wall adjacent to CRUs, and the outside of the
demising wall adjacent to common areas. Demising walls and/or Demising Caps are to be
extended to 14’-6” to support the 1” reveal. Existing Demising Caps are to be buried within the
Tenant’s storefront; or, in some cases removed. It is the responsibility of the Tenant to make good
remaining surfaces.

Where there is an existing light cove and horizontal accent strip, the accent strip is to be removed by
the Tenant. It is the Tenant’s responsibility to make good the existing light cove and any remaining
surfaces.

These changes will raise the Storefront heights and allow more retail exposure and creativity within
the Storefront.

Landlord approval is required for all of the above Tenant Work.

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Conestoga Mall
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