N R INSTITUTE OF BUSINESS MANAGEMENT

NRIBM-PGDM

Trimester-3

Subject:
Human Resource Management

Name of Component:
Project
Submitted to:
Dr. Maitri Shah
Submitted by:
Anand Makhecha (P – 1733)
Akash Raja (P – 1745)
Prachi Shah (P - 1754)
Ridhi Vaishnani (P - 1769)

Batch: 2017-19
Fortune Landmark Hotels Ltd. is a wholly owned subsidiary of ITC Ltd. ITC Limited entered
the hotel business on 18 October 1975 with the opening of a hotel in Chennai. Set up in 1995 to
cater to the mid-market to upscale hotel segment in business and leisure destinations, today it is a
professionally managed Hotel Management Company, with 45 operating hotels and many more
coming up soon across the country.

Fortune Hotels operates across a wide spectrum of brand extensions, thereby creating specialised
products, designed to suit the specific needs of various segments. My Fortune, Fortune Selects,
Parks and Inns are business hotels in metros and non-metros, and Fortune Resorts are hotels in
popular holiday destinations.
The chain has been the recipient of numerous accolades and awards – Today's Traveller Award
for 'Best First Class Business Hotel Chain 2017 & 2016', PATWA International Award for the
'Best First Class Hotel Chain 2016', CNBC-Awaaz Travel Award 2015 for the 'Best Hospitality
Group', Hospitality India & Explore The World Travel Award 2015 for the 'Best First Class
Business Hotel Chain', Today's Traveller Award and Safari India Award for 'Best First Class
Business Hotel Chain 2015', Travel & Hospitality Award for the 'Most Outstanding Mid-Market
Hotel Chain 2014' and the Hotel Build India Award for 'Best Mid-Market Hotel Chain 2014'.

On the global platform, Fortune Hotels is connected to over 55,000 travel agencies, major travel
suppliers, Fortune 500 companies and travel websites around the globe through key GDS
networks like Sabre, Apollo/Galileo, Worldspan and Amadeus. Trusted for its product &
services, the brand is represented by leading distribution solution companies, globally. The user
friendly website of Fortune Hotels with contemporary design and functionalities is powered with
an online booking engine. The booking engine is also integrated with Third Party websites in
order to provide easy reach to our hotels. ITC Hotels operates a pan-India Guest Contact Centre
which is functional 24x7.

FUNCTIONS OF H.R. DEPARTMENT:

The H.R. functions are done by H.R. manager. Following functions are done by H.R. manager:
JOB ANALYSIS:

JOB ADVERTISEMENT:
JOB INTERVIEW:
Recruitment:

The Recruitment is done when hotel informs about the vacancy to the ITC that are in need for
different post or at different designation of management. The Recruitment is done from-

1. By College/Institute
2. By Job portals
3. By Advertising

 If the post is in need of H.R. manager than for vacancy of that post there should be
minimum 5 years of experience and also he/she should be experienced from Hotel
Industry too.
 Main Recruitments of Freshers are done of that students who belongs to Hotel
Management Course only.
 Other recruitment of Freshers are also done of MBA students(Marketing/Finance) but
just for Marketing purpose of Hotel.

Selection:

Selection of the candidate for various department is quiet strict and they have to pass various
rounds of the process of selection.They are:-

I. Written examination
II. Medical examination
III. Practical examination
IV. Personal interview

 There is no GD round for selection process in Hotel Fortune Landmark.

 Recruiters are selected on the basis of their Attitude, their Personality, Acceptance of
Challenges, Rotation of Work, Communication skills & many more.
 In Personal Interview they create positive environment so that candidate do not hesitate
to give any answers which Hotel is finding for their requirements.
TRAINING:
Training and Development Policy-

1) The training & development is been provided to new employee.

2) Every employee has to go through induction program.
3) New employees are given briefing about their work for a week.
4) After completion of briefing they are kept under Training for six months.
5) Employees are also send to other cities or states for their professional training.
6) After completion of their training and observing their performance they are finally
posted to their accurate designations.

PERFORMANCE ASSESSMENT:
Promotion:

 The Promotion to the employee are given as per the individual performance and
indicates in the organization and also by participating in activities held in the hotel.
 From all the employees of Hotel only 20% employees get promotion on the performance
basis. Because Hotel Landmark Fortune doesn’t give much promotions to the
employees.
 Rather than promotion, they are been motivated through different schemes & awards.

Performance Appraisal:

 Employees are also given appraisals on the basis of their behavior during the work.
 Maintaining relations with other employees.
 Satisfaction of Customers whether they are satisfied from the employee’s services.

EMPLOYEE SATISFACTION:
The H.R. motivates the employee by communications and solves the problem of employee and
it will help in development of employee.

The employee is been satisfied in the job by following ways:

1. Proper working hours

2. Respect given to them
3. Solving the problem
 COMPENSATION & BENEFITS:
 Week off- The employee in hotel are given one off in week.

 Leaves- The employee get the following leaves.

1. 7 CL (Casual Leave)
2. 7 SL (Sick Leave)
3. 21 PL (Privilege Leave)

This all leaves are apart from week off.

 Other Benefits :- The following are other benefits given to the employee of the hotel.
They are- Bonus on Festival, Medical facility.

Employee engagement activity- The hotel provide following employee engagement activity
they are –

1. Staff welfare community

2. Staff cafeteria community
3. Employee of the month award
4. Birthday celebration

CORPORATE SOCIAL RESPONSIBILITY

 "SWACHH BHARAT" CAMPAIGN
Fortune Landmark participates in the “Swachh Bharat” campaign.

IDENTIFIED AREAS:

 From Usmanpura lane near four roads connecting Ashram Road & its periphery around hotel
street.
 Traffic Island of Fortune which is located on Darpan Six Roads.