KARITH COOK

Connecting People, Product and Strategy

About Me
A Wife, Mother and a Strategic Enterprise Project Management leader that brings significant experience in
operations, portfolio management and customer success. In my recent role I managed a global
multidisciplinary team responsible for GuidingCare® implementation service delivery and customer
support. Prior to joining Altruista in 2018, I was responsible for the development of commercial,
government and international implementation methodologies for enterprise healthcare systems and
platform technologies in the United States and Middle East. I earned a master’s in business administration
in information technology project management from the University of Texas at Dallas and my
undergraduate degree in marketing from Stephen F. Austin State University. I am a Lean Six Sigma Master
Black Belt and a certified revenue cycle representative.
Skills & Expertise
Customer
Success

Project Enterprise Operations

JIRA,
SalesForce,
Management
IT Systems Clearizen

Organization
Risk Change
Mitigation Management
 VP Global Enterprise Project Management
Altruista, Remote
October 2018 to April 2019

Customer Success Director

Career Highlights
Simplee, Remote
March 2017 to October 2019

Sr. Implementation Operations Director

GetWellNetwork, Remote
March 2011 to March 2017

Sr. Project Manager

Harmony [Mediware], Remote
March 2008 to March 2011
 ● Established Global PMO Structures - US,
Middle East and India
● Improved resource management by
shifting to a multi-project capacity model.
● Decreased project augmented resource
cost. Resulting in ~ $800k saving by the

Career
end of 2019
● Decreased project installation cost by
50% by implementing lean strategies.

Achievements
● Project Management and Reporting
Automated using Clarizen and
Smartsheet
● Integration of internal tools resulting in
decrease of license cost.
● Rapid acceleration of annual recurring
cost by 50% by creating and
implementing lean implementation
methodologies.
 ● GSD (2017) Simplee Get Shit Done -
Selected by the CEO
● G2 Committee Selection (2016) - Selected
by Leadership

Awards and
● GetWellNetwork Cultural Tenets Heart
Award (2014) - Selected by the CEO
● Change Agent Culture Award (2013) -

Recognition
Selected by the organization at large.
● Celebrate Culture Award (2012) - Selected
by the organization at large.
● Rookie of the Year GetWellNetwork
(2012) - Selected by leadership.
● Salesperson of the Year (2005) Bowman
Systems - Selected by the CEO
Portfolio Snapshot
 GetWellNetwork
GetWell Inpatient™ engages and
empowers patients and their families
to take an active role in their health
journey while providing clinical staff
with easy-to-use tools to advance the
patient experience.
Innovative clinical and automated
workflows that can enhance your
delivery of patient education and
medication teaching, patient
discharge planning, pain management
assessments, service recovery, NOTE: Responsible for the enterprise implementation methodology across all
pharmacy revenue generation and business lines - commercial, government and middle east. Served in a dual capacity
as operational lead and project manager when applicable. Lead point of escalation
more. on all client engagements. Represented the implementation services during the sales
cycle to assist in the scoping and closure of the sale. .
Simplee - Interactive Patient Payment Portal

As a Customer Success Director I am responsible for overall customer well being by monitoring customer health, proactively
addressing any issues, and driving performance improvements. My role's expected end result is to increase customer satisfaction,
retention and continuous growth of the Simplee footprint. As well as collaborate closely with sales, product, marketing and other
functions throughout the company.
 Harmony for APS
Effective management of adult
protective services (APS) programs
requires the ability to track
investigations using accurate and
immediate statistics on each incident of
adult abuse, neglect, or exploitation.
With the increased visibility that
Harmony for APS™ provides, you can
reduce your risk, optimize your
investigative performance, and help
ensure compliance with federal data
requirements.
NOTE: Responsible for the enterprise implementation methodology creation and
implementation of Harmony’s enterprise IT implementation - State of New Mexico
and State of Kansas. Served as the lead project manager and account manager post
the implementation to ensure customer success.
 ● HL7
● Medication Education
● Medication Teaching
● Cerner
● Epic

System
● GE Centricity
● Vocera

Integrations
● Voalte
● HL7
● Extension
*Full listing available upon request. ● JIRA
● SalesForce
● Clarizen [Project Management Tool]
● IPTV Systems [TV Signal Distribution]
● Nurscall
● Wireless device
● Vantiv

Client Snapshot
*Full listing available upon request.
● United Health Care
● Conifer [Tenet Healthcare]
● Kaiser Permanente
● Boston Children’s
● Memorial Hermann
● Texas Children’s
● SHARP
● VA [VISN 8, VACO etc.]
● DOD [San Diego Navy Medical]
● Health Care Service Corporation
● Priority Health
● CareSource
● King Faisal Hospital
Contact
Karith Cook
(c) 713-201-3111
cookcollins@hotmail.com