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Troubleshooting Guide
This troubleshooting guide will provide you with information about the Star Wars™: Empire at War™
Gold Pack. You will find solutions to common problems that were encountered while running the game in
the Windows 2000, Windows XP, and Windows Vista operating systems with DirectX 9.0c (April 2006).
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation
4. Performance
5. Video Issues
6. Sound Issues
This troubleshooting guide also contains references to third parties and/or third party web sites. The third
party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of
any third party web site referenced in this troubleshooting guide or in any other materials provided by
LucasArts with the Star Wars: Empire at War computer video game, including without limitation any link
contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not
responsible for webcasting or any other form of transmission received from any third party web site nor is
LucasArts responsible if the third party web site is not working appropriately, including without limitation if
the designated third party web site cannot be accessed due to an inaccurate URL.
LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience,
and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of
the respective third party or third party web site, or any association with the operators of any third party
web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted
at the third party web sites. Any dealings with third parties (including advertisers) referenced in this
troubleshooting guide or in any other materials provided by LucasArts with the Star Wars: Empire at War
computer video game or participation in promotions, including the delivery of and the payment for goods
and services, and any other terms, conditions, warranties or representations associated with such
dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of
LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or
promotions.
You must be logged on with Administrative rights to properly install the Star Wars: Empire at War Gold
Pack on your computer. These rights allow a user to make changes to a computer, its settings, access
rights, files, user accounts and are required to update DirectX. Before installing the game, you should
consider whether a minor or other user should be granted local Administrative rights because of these
capabilities. You do not need to grant these rights to play Star Wars: Empire at War Gold Pack.
CPU
Required: Intel P3 1.0 GHz or AMD Athlon 1.0 GHz
Recommended: Intel P4 2.0 GHz or AMD Athlon XP 2.0 GHz
Memory
Required: 256 MB RAM
Recommended: 512 MB RAM
Graphics Card
Required: 32 MB 3D Graphics card with Hardware Transform and Lighting (T&L) Capability
Recommended 64 MB 3D Graphics card with Hardware Vertex and Pixel Shader (VS/PS) Capability
Sound Card
Required: 100% DirectX 9.0c compatible PCI, USB, or Onboard Audio Device
Recommended: EAX 2.0 compliant Audio Device
DVD-ROM
Required: DVD-ROM drive
Recommended: 8X Speed DVD-ROM drive
Input Device
Required: Keyboard and mouse
DirectX: Microsoft DirectX 9.0c (April 2006) is included on this DVD. You will be
prompted to install DirectX during the installation of this game if this or a more
recent version is not already properly installed on your system.
NOTE: DirectX may require the "latest" updates for your operating system. This may also include the
latest drivers for your motherboard, sound, and video hardware.
Installation: The Star Wars: Empire at War Gold Pack installation requires 3.5 GB of free hard drive
space when you install both games: Star Wars: Empire at War and Star Wars: Empire at War Forces
of Corruption We recommend that you have an additional 500 MB of free space available after installing
the game for save games and Windows file caching.
Multiplayer Support
Internet/LAN: Supports 2 to 9 players
I Cannot Launch Star Wars: Empire at War Gold Pack. What Do I Do Now?
·6 Check to see how much room is available on your hard drive to make sure that you have enough
free space for the Star Wars: Empire at War Gold Pack to run. It is recommended that you have at
least 500 MB of free space after installing the game for save games and Windows file caching.
·7 Check to see if you have any other applications running, such as memory managers, screen
savers, or virus protection programs. Please refer to Should I have Other Programs Running in the
Background in this section for more information.
·8 Check to make sure that DirectX 9.0c (April 2006), or a newer version, is installed on your system.
Please refer to DirectX Setup (Section 10) for directions on how to install DirectX 9.0c (April 2006)
after installing the game.
·9 Check DirectX Setup (Section 10) for directions on how to find out if DirectX supports your
computer hardware.
·10 Check the settings for your firewall or Internet security program. Please refer to Configuring your
Firewall or Internet Security Software in this section for more information.
·11 Check that you have the latest video drivers available for your machine. See Video Issues
(Section 5) for more information.
·12 Check the Star Wars: Empire at War Gold Pack DVD to see if it is dirty or scratched. The DVD-
ROM drive may be having trouble reading the disc. Please check DVD-ROM Drive Issues (Section 8)
for more information.
·13 You may have a corrupted installation. Try uninstalling through the Windows Control Panel or by
choosing uninstall on the launcher, and then reinstalling the Star Wars: Empire at War Gold Pack.
·14 If none of the suggestions above help, please check Unable to Launch the Game after
Installation in Installation (Section 3).
I Cannot Launch Star Wars: Empire at War. Why Does This Happen?
You will be unable to launch Star Wars: Empire at War from the Star Wars: Empire at War Gold Pack
launcher if the game was installed from a previous release of the game. If this occurs, you must use the
disc from the original version that you installed to start the game, or you can uninstall the game and
reinstall from the Gold Pack.
Power Management
If your computer is equipped with a Power Management feature, you may want to disable it. Please
consult your computer's documentation or the manufacturer for assistance in doing this. When Power
Management is enabled, the following problems may occur:
·20 The game may crash or go to a blue screen when sleep mode activates.
·21 The Windows mouse cursor may not appear when the computer returns from sleep mode.
·22 The monitor may go to a black screen while you are playing or when sitting at one screen for long
periods of time.
Desktop Color Palette
If you experience problems running the game, we recommend that you set your desktop Color Quality or
Colors to True Color (32-bit). When running Star Wars: Empire at War Gold Pack with your desktop
set to a color palette other than 32-bit, some graphics cards may experience problems launching the
game or you may see graphic corruption. In most cases, switching to 32-bit color solves these problems.
To change your desktop color palette and resolution:
Windows 2000/XP:
·23 Right-click on the desktop where there are not any icons.
·24 Choose Properties from the shortcut menu.
·25 Click on the Settings tab.
·26 Windows 2000: Look at Colors.
·27 Choose True Color (32-bit).
·28 Windows XP: Look at Color Quality.
·29 Choose Highest (32-bit).
·30 Click OK to close this window.
Windows Vista:
·31 Right-click on the desktop where there are not any icons.
·32 Choose Personalize from the shortcut menu.
·33 Click on the Display Settings item from the Personalize appearance and sounds menu.
·34 Look at Colors.
·35 Choose Highest (32-bit).
·36 Click OK to close this window.
·37 Click the Red "X" to close the Personalization window.
Administrative Rights
Some steps noted in this Troubleshooting Guide require you to make adjustments to your system, such as
setting up your monitor. These steps will not be possible to complete unless you are logged onto the
system with Administrative rights. Without these rights, you may be unable to select an option because it
is grayed out.
Administrative rights allow a user to make changes to a computer, its settings, access rights, files, user
accounts and are required to update DirectX. Before installing the game, you should consider whether a
minor or other user should be granted local Administrative rights because of these capabilities. You do not
need to grant these rights to play the Star Wars: Empire at War Gold Pack.
Keyboard Functionality
Pressing ALT, CTRL or SHIFT multiple times when playing Star Wars: Empire at War may bring up a
Windows dialog box while playing the game. This is a function of Accessibility options. For information
regarding disabling this feature, please consult Windows Help.
-3- Installation
Available Hard Drive Space on Drive C
Installation requires hard drive space on your C drive even when you are installing to a different hard
drive. This is due to a specification in InstallShield, which requires uninstall information to be stored on the
C drive. Because of this, you may see an error during installation stating that you do not have enough free
space to install the game when there is ample room available in the install directory. If this occurs, you will
need to free at least 50 MB on the C drive prior to installation.
Please check the following before installing the Star Wars: Empire at War Gold Pack:
·38 Installation Requires Administrative Rights.
You must be logged in with Administrative rights to properly install the Gold Pack. Please consult the
computer administrator for assistance. Windows Vista users will be prompted for the administrative
login during installation.
·39 Available Hard Drive Space.
Please confirm the amount of available hard drive space on your system before selecting your
installation option.
Installation Options
There are three installation options on the Star Wars: Empire at War Gold Pack launcher.
·40 Install Star Wars: Empire at War requires 2.5 GB.
·41 Install Star Wars: Empire at War Forces of Corruption requires 1.5 GB.
·42 Install Star Wars: Empire at War Gold Pack requires 3.5 GB
We recommend that you have at least an additional 500 MB of free space available for the Windows
swap/page file and save games. If you have too little free space on your hard drive after installing the Star
Wars: Empire at War Gold Pack, you may be unable to start the program.
NOTE: All previous Star Wars: Empire at War and Star Wars: Empire at War Forces of Corruption
patches are incorporated into the Star Wars: Empire at War Gold Pack.
Custom installation will prompt you for the installation location, ask if you want a shortcut on your desktop
in Windows 2000/XP, if you want the game added to the Windows Firewall Exception list, and whether you
want to install DirectX 9.0c (April 2006) if it is not already installed on your system.
Playing Star Wars: Empire at War Gold Pack in a Limited or Standard User Account
You will be able to play the game on a Limited (or Standard) User account after installing the game.
DVD Ejected During Install
If the DVD is removed from the drive during installation, the installation may be incomplete or the game
may crash to the desktop. When this occurs, you may be unable to reinstall through the launcher. To
reinstall the game, insert the Star Wars: Empire at War Gold Pack DVD and run Setup, which is located
in the root folder on this DVD. This will properly install the game.
If you have tried all of the above and are still having trouble, please generate an analysis file for
submission to the SecuROM Technical Support group so we may be of further assistance. The analysis
file contains important information to help us analyze the program launch issues you are experiencing.
After successfully creating the file, the necessary data will be exported and stored in an “AnalysisLog.sr0”
file. Please perform the following steps:
·56 Make sure you have the Star Wars: Empire at War Gold Pack DVD in a local DVD drive.
·57 Locate the game executable, which is named LaunchEAWG.exe. This file is located in the folder
where you installed the Star Wars: Empire at War Gold Pack.
·58 Right click (right mouse button) on the executable and a dialog window will appear.
·59 Choose “Launch Analysis” from the menu and release the mouse button.
·60 Shortly, a disclaimer window will appear.
·61 To proceed, please click on the “Yes” button.
·62 The application will now generate an AnalysisLog.sr0 file within the root of your C:\ partition (hard
drive).
·63 Another dialog will appear to signify the successful generation of the analysis file. Click the “OK”
button to finish.
·64 If you have access to a compression utility program such as WinZip, please compress the file
(some email programs will corrupt the .sr0 file during transmission).
·65 Please email the .sr0 file or zip file with a description of your issue with as much detail as
possible. Be sure to include things you have already tried. Please submit this information by attaching
the file and replying to support@securom.com.
Thank you for your cooperation and understanding. Please accept our sincerest apology for any
inconvenience you have experienced. Our goal is to solve your launch issues as efficiently and quickly as
possible.
Disclaimer: The ability to generate the analysis file has been developed with your personal interest in
mind to check for possible hardware and/or software incompatibility on your PC. To shorten the analysis
time, system information is collected (similar to Microsoft's msinfo32.exe program). Data will be compared
with the SecuROM knowledge base to determine hardware and/or software conflicts. Submitting the
analysis file is voluntary. The collected data is for evaluation purposes only and is not used in any other
manner.
Can I Move the Star Wars: Empire at War Gold Pack Folder After I Install?
If you wish to move the Star Wars: Empire at War Gold Pack folder to a new folder, we recommend that
you uninstall first, then reinstall to the new location. When uninstalling, make sure to choose Yes when
prompted to keep your user profile and save games so you do not lose your progress. Simply moving the
folder will cause the uninstaller to be unable to find the program and you will need to manually uninstall
the game.
Uninstalling Star Wars: Empire at War or Star Wars: Empire at War Forces of Corruption
If you installed Star Wars: Empire at War or Star Wars: Empire at War Forces of Corruption prior to
installing the Gold Pack, you will be unable to uninstall these games through the Gold Pack launcher. You
will need to uninstall the previously installed games through the Windows Control Panel.
-4- Performance
Performance Issues in Star Wars: Empire at War
When running Star Wars: Empire at War on the minimum required system, you may experience the
following issues:
·66 There may be stuttering in the voice and sound.
·67 There may be pauses or hitching during the opening movie.
·68 There may be a slight hitch in gameplay when sound effects play in the game.
·69 There may be slow downs or stuttering during gameplay.
·70 Transitions may take a long time.
·71 The Text Crawl may move very slowly.
This occurs most frequently when other programs are running or if your system resources are below 70%.
Freeing up system resources may improve performance in the game. For more information, please refer
to the Close All Other Programs before Running Star Wars: Empire at War section below.
To be able to play the Star Wars: Empire at War Gold Pack, you must have a Hardware Transform and
Lighting (T&L) capable, or better graphics card.
Anti-Aliasing
Anti-Aliasing is considered an advanced feature, which requires extra processing power and resources
from your graphics card. If you experience low performance or other unanticipated results when this
feature is enabled, we recommend that you set Anti-Aliasing to Off in the Video Options menu, and
disable Anti-Aliasing in the Control Panel for your graphics card. You are most likely to experience
undesired results with Anti-Aliasing enabled when using 32MB or 64 MB graphics cards.
Windows 2000/XP
·100 Right-click on the desktop where there are no icons.
·101 Choose Properties from the shortcut menu.
·102 Click on the Settings tab.
·103 Click on Advanced…
·104 Select the Monitor tab and click on Properties.
·105 Click on the Driver tab.
·106 Click on Update Driver…
·107 Windows 2000: Choose Display a list of all drivers…
·108 Click on Next>
·109 Windows XP: Choose Install from list or specific location…
·110 Choose Don’t search. I will choose the driver to install…
·111 Click on Next>
·112 Choose your monitor from the list. If you are unable to find your monitor listed, please
consult the manufacturer of your monitor to see if they have Windows drivers available. This driver
allows Windows to set up the monitor correctly.
·113 If the correct monitor is not an option in Show Compatible Devices, click on Show All
Devices, scroll through the list of manufacturers, click on the correct one, then click on the name of
your monitor. If you are unable to find the correct monitor listed, go to standard monitor types at the
top of this list and select Plug and Play Monitor. This driver should work with most Windows
compatible plug and play monitors, and may correct issues with some older graphics cards.
Windows Vista
·114 Right-click on the desktop where there are not any icons.
·115 Choose Personalize from the shortcut menu.
·116 Click on Advanced Settings…
·117 Select the Monitor tab and click on Properties.
·118 Click on the Driver tab.
·119 Click on Update Driver…
·120 Click on Browse my computer for driver software.
·121 Click on Let me pick from a list of device drivers on my computer.
·122 Choose your monitor from the list. If you are unable to find your monitor listed, please
consult the manufacturer of your monitor to see if they have Windows drivers available. This driver
allows Windows to set up the monitor correctly.
·123 If the correct monitor is not an option in Show Compatible Hardware, then uncheck
Show compatible hardware, scroll through the list of manufacturers, click on the correct one, then
click on the model of your monitor. If you are unable to find the correct monitor listed, go to standard
monitor types at the top of this list and select Generic PnP Monitor. This driver should work with most
Windows compatible plug and play monitors, and may correct issues with some older graphics cards.
Non-DDC Monitors
We have found that when using a non-DDC monitor, refresh rates and resolutions may not be reported
correctly to Windows. A Non-DDC (Display Data Channel) monitor cannot communicate with the graphics
card to access information regarding the supported resolutions and refresh rates. When using a non-DDC
monitor, you may experience the following issues at certain resolutions:
·124 Black screens.
·125 Stretched or skewed screen sizes.
·126 The top portion of the screen may not be visible.
·127 The game may draw past the bottom and right margins of the screen when the in-game
resolution is set to 800x600 or 1600x1200.
To correct these issues, you will need to choose a different resolution from the Video Options menu in
Star Wars: Empire at War.
Testing Your Graphics card in DirectX Diagnostics in Windows 2000 and Windows XP
After installing DirectX 9.0c (April 2006), you can run the DirectX Diagnostics program in Windows 2000
and Windows XP to test your graphics card. To do this:
·130 Click on Start to open the Start menu.
·131 Click on Run.
·132 Type DXDiag into the Run dialog box.
·133 Click OK. This takes you to the DirectX Diagnostics screen.
·134 Click the tab that says Display, and then click on Test next to Direct3D. If your card fails
these tests, you may have problems running Star Wars: Empire at War or any other program that
requires Direct3D.
NOTE: Some of the following cards will work with Star Wars: Empire at War, but exhibit certain issues
listed below under Specific Video Issues. When using any of these cards and chipsets, you should be
using the latest drivers for your card unless noted below. We have included a list of web addresses for
downloading drivers for your specific card at the end of this document.
Windows 2000
Chipset Driver Version #
ATI Radeon 8500 through 9200 Catalyst 6.2 6.14.0010.6599
ATI Radeon 9500 through 9800 Catalyst 6.2 6.14.0010.6599
ATI Radeon X300 through X800 Catalyst 6.2 6.14.0010.6599
ATI Radeon X1300 through X1950 Catalyst 6.2 6.14.0010.6599
Intel 915G and 945G win2k_xp141950 6.14.0010.4497
NVIDIA GeForce 3 through GeForce 4 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce FX 5100 through 5950 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce PCX 5300 through 5900 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce 6100 through 6800 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce 7300 through 7950 ForceWare 91.31 6.14.0010.9131
S3Graphics Chrome S27 S3G_ChromePCIe_wxp2k_v151910h 6.14.0010.2267
S3Graphics DeltaChrome S4/S8 S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S4 Nitro S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S18 Ultra S3G_ChromePCIe_wxp2k_v151805m 6.14.0010.2217
XGI Volari V3/V8 R1.09.60 6.14.0010.1090
Windows XP
Chipset Driver Version #
ATI Radeon 8500 through 9200 Catalyst 6.7 6.14.0010.6626
ATI Radeon 9500 through 9800 Catalyst 6.7 6.14.0010.6626
ATI Radeon X300 through X800 Catalyst 6.7 6.14.0010.6626
ATI Radeon X1300 through X1950 Catalyst 6.7 6.14.0010.6626
Intel 915G and 945G win2k_xp141950 6.14.0010.4497
NVIDIA GeForce 3 through GeForce 4 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce FX 5100 through 5950 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce PCX 5300 through 5900 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce 6100 through 6800 ForceWare 91.31 6.14.0010.9131
NVIDIA GeForce 7300 through 7950 ForceWare 91.31 6.14.0010.9131
S3Graphics Chrome S27 S3G_ChromePCIe_wxp2k_v151910h 6.14.0010.2267
S3Graphics DeltaChrome S4/S8 S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S4 Nitro S3 ComboChrome 15.16.14j 6.14.0010.2021
S3Graphics GammaChrome S18 Ultra S3G_ChromePCIe_wxp2k_v151805m 6.14.0010.2217
XGI Volari V3/V8 R1.09.60 6.14.0010.1090
Windows Vista
Chipset Driver Version #
ATI Radeon family Catalyst 7.7 7.14.0010.0510
NVIDIA GeForce FX family ForceWare 96.85 7.15.0010.9685
NVIDIA GeForce 6 through 8 family ForceWare 162.22 7.15.0011.6222
S3Graphics Chrome S27 Chrome v1326 7.14.0011.1326
Unsupported 3D Chipsets
The following 3D chipsets are not T&L capable and do not meet the minimum specification necessary to
play Star Wars: Empire at War:
·140 3D Labs GLINT R3/R4
·141 3dfx Voodoo 2/3/4/5
·142 3dfx Voodoo Banshee
·143 3dfx Voodoo Graphics (Voodoo 1)
·144 3dfx Voodoo Rush
·145 #9 Ticket to Ride/IV
·146 ATI 3D Rage II
·147 ATI Radeon 7000 VE
·148 ATI Rage Pro/LT Pro
·149 Intel i740/i810
·150 Matrox G100/200/4xx/5xx
·151 Mpact 2
·152 PowerVR Kyro/Kyro II
·153 PowerVR Neon 250
·154 PowerVR PCX/PCX-2
·155 NVIDIA RIVA 128/128 ZX
·156 NVIDIA RIVA TNT/TNT2
·157 Permedia 2/3
·158 Rendition V1000/V2x00
·159 S3 Savage 3D/2000/Pro
·160 S3 ViRGE/DX/GXx/VX
·161 SiS 6326
·162 Trident 3D Image 9x5
·163 Trident Blade3D 9880
·164 Trident BladeXP T64
At the time of release of this title, we were unable to support the following T&L Capable 3D chipsets:
·165 ATI Radeon 7200/7500
·166 Matrox Parhelia-512
·167 Matrox Millennium P650/P750
·168 NVIDIA GeForce256
·169 NVIDIA GeForce2
·170 SiS 315
·171 SiS Xabre200/400/600
Some of the chipsets listed directly above may work with future drivers. Please check for updated drivers
for these cards, which may address the issues that prohibited these chipsets from being supported at the
time of release of this title.
Low
Low = Fixed function or No Pixel Shader support
·172 Low Water Detail
·173 Simple Shadows only
·174 No Grass in Environment Detail
·175 No Terrain Bump Maps
·176 No Soft Shadows
·177 No Bloom
·178 No Heat Distortion
Medium Low
Medium Low = Pixel Shader 1.1 - 1.3
·179 Medium Water Detail
·180 Stencil Shadows for Buildings
·181 Simple Shadows for Infantry and Vehicle units
·182 High Environment Detail
·183 No Terrain Bump Maps
·184 No Soft Shadows
·185 Bloom
·186 No Heat Distortion
Medium High
Medium High = Pixel Shader 1.4
·187 Medium Water Detail
·188 Stencil Shadows for Buildings and Vehicles
·189 Simple Shadows for Infantry units
·190 High Environment Detail
·191 No Soft Shadows
·192 Bloom
·193 No Heat Distortion
High
High = Pixel Shader 2.0
·194 High Water Detail
·195 High Shadow Detail
·196 High Environment Detail
·197 Soft Shadows
·198 Bloom
·199 Heat Distortion
NVIDIA GeForce4 MX
When playing Star Wars: Empire at War on a graphics card with one of these chipsets, you may
experience the following issues:
·210 Selecting Bloom in the Advanced Video Options menu will not enable the bloom effect.
·211 Selecting Soft Shadows in the Advanced Video Options menu will not enable Soft
Shadows.
·212 You will be unable to adjust the Water Detail or Shader Detail sliders.
·213 Selecting Heat Distortion toggle will not enable Heat Distortion. This occurs because
Heat Distortion effects do not render when the Shader Detail slider is set below the max setting.
·214 You will not see grass display on land environments at any position of the Environment
Detail slider.
·215 You may experience hitching during pre-rendered movies.
·216 You may experience extremely poor performance or some areas of the game may not
display correctly when the Video Resolution is set to 1600x1200 in Video Options menu. If this occurs,
we recommend that you select a lower Video Resolution.
·217 You may see graphic corruption or HUD elements may be misaligned when you zoom the
camera out and back in when the Texture Detail slider is set to High in the Advanced Video Options
menu and the Detail Level slider is set to Max in the Video Options menu. This does not occur when
Detail Level is set to a lower setting.
·218 The game may crash with an exception error when attempting to load a map with Video
Resolution set to 1024x768 in Video Options and FSAA set to 2X or 4X in the Display Properties for
your card.
NVIDIA GeForce3
When playing Star Wars: Empire at War on a graphics card with this chipset, you may experience the
following issues:
·219 Selecting Bloom in the Advanced Video Options menu will not enable the bloom effect.
·220 You will be unable to adjust the Water Detail or Shader Detail sliders.
·221 The Antialiasing slider will not be available in the Video Options menu.
·222 You may see graphic corruption or HUD elements may be misaligned when you zoom the
camera out and back in when the Texture Detail slider is set to High in the Advanced Video Options
menu and the Detail Level slider is set to Max in the Video Options menu. This does not occur when
Detail Level is set to a lower setting.
·223 You will be unable to set the Shader Detail slider to Max.
·224 Selecting Soft Shadows in the Advanced Video Options menu will not enable Soft
Shadows.
·225 Selecting Heat Distortion toggle will not enable Heat Distortion. This occurs because
Heat Distortion effects do not render when the Shader Detail slider is set below the max setting.
·226 You will not see grass display on land environments at any position of the Environment
Detail slider.
NVIDIA GeForce4 Ti
When playing Star Wars: Empire at War on a graphics card with this chipset, you may experience the
following issues:
·227 You will be unable to set the Shader Detail slider to Max.
·228 You may see sorting on some objects or characters in the game when the Shader Detail
slider is set above Minimum.
·229 Selecting Heat Distortion toggle will not enable Heat Distortion. This occurs because
Heat Distortion effects do not render when the Shader Detail slider is set below the max setting.
·230 Selecting Soft Shadows in the Advanced Video Options menu will not enable Soft
Shadows.
·231 You will not see grass display on land environments at any position of the Environment
Detail slider.
XGI Volari V8
When playing Star Wars: Empire at War on a graphics card with this chipset, you may experience the
following issues:
·237 You may see the Star Wars: logo behind the main menu after enabling Bloom in the
Advanced Video Options menu. This does not occur when Bloom is disabled.
·238 The ground on maps may turn bright blue or purple after setting the Shader Detail Slider
to Medium Low. This does not occur when Shader Detail is set to Low, Medium High, or High.
DirectX Compatibility
Your sound card needs to be DirectX 9.0c compatible to run Star Wars: Empire at War correctly. Consult
the DirectX Setup section in this Troubleshooting Guide for information about how to check for DirectX
support. If the driver for your hardware is not DirectX compatible, check with your hardware manufacturer
for updated drivers.
NOTE: If the Media Player is not installed, some of the following instructions will not work. If you want to
add it, please consult Windows Help for assistance. Just type Media Player in the index section of
Windows Help and follow the directions provided by Windows.
USB Headsets
When you plug in a USB Headset, this device will be set as the primary audio device on your system. All
sound and music on your computer will play through the headphones until the primary device is changed
back to the sound card. This will cause sound, voice, and music in Star Wars: Empire at War to play
through your headset. To correct this, you will need to select your sound card as the primary device in the
Sounds and Audio Device Control Panel in Windows.
Dolby Surround
Sounds may not pan correctly, or sound effects may become cut off or drop out if multiple sounds are
playing simultaneously when 3D Audio Technology is set to Dolby Surround in the Audio Options menu,.
This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional Audio.
Think QX-1004
When playing Star Wars: Empire at War on a system with this sound card, you may experience the
following issues:
·287 Sound effects may become cut off or drop out if multiple sounds are playing
simultaneously when 3D Audio Technology is set to Creative Labs EAX or EAX2 in the Audio Options
menu. This does not occur when 3D Audio Technology is set to Miles Fast 2D Positional Audio or
Dolby Surround.
The following items are known to be sources of connection issues and the information may be helpful if
you are having problems connecting or staying connected to Star Wars: Empire at War. We understand
that some of these devices or technologies may have been in place for periods of time and have only
recently begun having problems. We suggest that you try these troubleshooting tips.
Internet Settings
·291 Quickmatch Default: Select the default settings for Quickmatch games over the Internet.
·292 Connection Type: Select between Modem (for dial-up) or Broadband (for cable/DSL).
Choosing an improper setting for your network connection will have a negative impact on Internet
games.
·293 Host Location: Select the region you want to find and play games in. For optimal game
performance it is highly recommended to select the option closest to your location.
Firewall Settings
·294 Use Default Port: Use the default network port for the game. The game uses port 1234
by default, if this port is not available it will use the next available port number.
·295 Use Specific Port: Specifies a network port for the game to use.
·296 NAT Negotiation: Enable this option if you are playing behind a router or other network
device that handles Network Address Translation.
·297 Bypass Windows Firewall: (Windows XP/Vista only) Allows the game to automatically
open the proper ports in the Windows Firewall.
·298 Enable UPnP: Enables UPnP support on routers that support this feature. Please see
your router documentation for information on setting up UPnP for your router and Windows operating
system.
NOTE: The port options do not affect network ports used by GameSpy. For more information on GameSpy
and the ports used, see the appropriate sections below.
Please consult your network administrator or your router manufacturer for information on how to set up
these ports. You should also install the latest firmware available for your router from the manufacturer.
For more information regarding the network ports used when playing on GameSpy hosted servers, please
refer to the following webpage: http://www.gamespyarcade.com/support/firewalls.shtml
The following TCP ports may need to be opened for GameSpy servers to see the game:
·299 Star Wars: Empire at War (default is 1234)
·300 3658
·301 3659
·302 3660
·303 6500
·304 27900
·305 28910
GameSpy may also needs the following TCP ports open in order to function properly:
·306 6667 (IRC)
·307 3783 (Voice Chat Port)
·308 27900 (Master Server UDP Heartbeat)
·309 28900 (Master Server List Request)
·310 29900 (GP Connection Manager)
·311 29901 (GP Search Manager)
·312 13139 (Custom UDP Pings)
·313 6515 (Dplay UDP)
·314 6500 (Query Port)
You will also need to open the following port for the game stats to be updated correctly:
·315 29920 (Gamestats Server)
Please consult your network administrator or your router manufacturer for information on how to set up
these ports. You should also install the latest firmware available for your router from the manufacturer.
Routers
In general, they should be able to connect to the game without modifications needed to the router.
However, if you are experiencing connection problems and are using a router, we suggest bypassing the
router and connecting directly to your connectivity device. If your problems cease while bypassing the
router you can try these things:
·316 Try resetting your router to its default settings.
·317 Check your router manufacturer’s website for any available Firmware updates. If
available, download and install those.
·318 If you need any further assistance with your router, please contact the manufacturer of
your router.
Star Wars: Empire at War was tested with various routers to ensure your gaming experience is not
hindered by possible disconnects. The following personal routers/home firewalls were tested with Star
Wars: Empire at War and are able to be used under their default configurations. If you experience a
problem connecting to the Star Wars: Empire at War server, we suggest that you set your router back to
its default settings.
·319 Belkin F5D5230-4
·320 D-Link DI-604
·321 D-Link Broadband Gigabit Gaming Router DGL-4100
·322 LinkSys BEFSR41
·323 LinkSys Broadband Wireless G WRT54G
·324 Netgear RP614v3
·325 Sonicwall Pro 3060 Enhanced
·326 Netgear FVS318 8-Port Cable/DSL ProSafe VPN Firewall
PPPoE Connections
PPPoE connections require a login and password. Please make sure you make note of this information so
that you have it available to use when the time comes to input it without having to contact your ISP.
·327 Dropped Packets: Each piece of data that is sent over a network or the Internet is
called a packet. It is important for all of these packets to be delivered intact and in a timely manner for
a smooth multiplayer experience. The Internet can frequently drop packets (lose them) depending on
the quality of your connection and the amount of traffic on the Internet itself. If packets can't get
through between a player and the Star Wars: Empire at War servers due to a poor connection, some
issues may occur.
·328 Latency: Latency is a measure of the time (in milliseconds) that it takes for data to travel
round-trip from one computer to another over a Network or the Internet. On the Internet, high latency
can cause game performance to degrade severely. When playing any game over the Internet, it is
important to have a low latency connection. High latency will contribute to poor multiplayer
performance and decreased stability.
·329 Connection Problems: If you are consistently having trouble with dropped packets or
latency, we recommend that you disconnect and reconnect to your ISP. If these issues continue, we
recommend that you contact your ISP Technical Support for assistance.
IRQ Conflicts
We recommend that you check to assure that your network adapter is not sharing an IRQ with your Video
or Sound card. To check for this:
·330 Windows 2000: Right-click on the My Computer icon on your desktop.
·331 Windows XP/Windows Vista: Open the Start Menu.
·332 Windows XP: Right click on My Computer
·333 Windows Vista: Right click on Computer
·334 Select Properties from the menu.
·335 Windows 2000/XP: Select the Hardware tab.
·336 Click on Device Manager.
·337 Click on the View menu item, then select Resources by connection. This should bring
up the IRQ Resource list. If your network card is sharing an IRQ with your video or sound card, you
may need to physically move your sound or network card in order to resolve the IRQ conflict. Please
refer to your motherboard documentation or system manufacturer for instructions on moving and
installing hardware into your system.
You must have a DVD-ROM drive installed and configured properly in your system in order to install the
DVD version of the Star Wars: Empire at War Gold Pack. The Star Wars: Empire at War Gold Pack
DVD will not function in a CD-ROM drive.
Mouse Issues
Mouse Buttons
Star Wars: Empire at War natively supports 3 mouse buttons in the game. Mouse wheels are supported.
If you have a joystick or gamepad connected to the system, you may want to try disconnecting the joystick
or gamepad from the system temporarily to see if this corrects the issue. You may need to test and
calibrate your controller in the Windows Gaming Options Control Panel to correct this.
NOTE: This may deactivate the mouse wheel in other applications, such as Microsoft Internet Explorer.
Custom Mouse Cursors
When using custom Windows cursors, such as the 3D cursor, the game cursor may be discolored or
corrupt in some areas on the game, especially in menus. Disabling this feature corrects this issue.
When using the default settings in Mouseware, you may be tasked out of the game when you press a
mouse button. This occurs because some of the buttons are mapped to default Windows functions. If this
occurs, you will need to change the button mapping in the Mouseware control panel to correct this issue.
To correct this issue, you will need to select a different function for the Wheel Button, such as Middle-
Click, in the IntelliPoint/Mouse Properties. You can also select Enable program-specific settings through
Settings… button to configure your mouse buttons specifically for the game.
Keyboard Issues
Compact Keyboards
Users of compact keyboards, such as those found on laptop systems or some ergonomic keyboards, may
experience some problems using the default set of keyboard commands.
Keyboard Limitations
Some keyboards may have limitations in Star Wars: Empire at War. You may be unable to use multiple
keys simultaneously. For example: If you are pressing two keys at the same time, only one key may
register the action that you chose.
Some systems may contain hardware that may not be fully DirectX compatible. For optimum performance
in Star Wars: Empire at War, your system must fully support DirectX. If you are unsure whether your
system will support DirectX, please contact the manufacturer of your system for more information.
NOTE: The Display 2 tab will only be available if you have two graphics cards in your system for multi-
monitor support. The Sound 2 tab will only be available if you have two audio devices on your system.
This tab will also be available if you are using USB Headsets.
Technical Support
When contacting Technical Support via e-mail, please have the following information available: computer
brand and model, processor type and speed, graphics card, sound card, DVD-ROM drive brand and
model, and amount of RAM. Also, make sure to include the title and version of the game, and a detailed
description of the problem.
Lucasfilm Ltd.
Attn: RETURNS
20100 S. Vermont Ave.
Torrance, CA 90502-1475
LucasArts, the LucasArts logo, STAR WARS: and related properties are trademarks in the United States
and/or in other countries of Lucasfilm Ltd. and/or its affiliates. © 2006-2007 Lucasfilm Entertainment
Company Ltd. or Lucasfilm Ltd. All rights reserved.