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In commerce, supply-chain management (SCM), the management of the flow of goods and services,[2]

involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods
from point of origin to point of consumption. Interconnected or interlinked networks, channels and node
businesses combine in the provision of products and services required by end customers in a supply
chain.[3] Supply-chain management has been defined [4] as the "design, planning, execution, control,
and monitoring of supply-chain activities with the objective of creating net value, building a competitive
infrastructure, leveraging worldwide logistics, synchronizing supply with demand and measuring u
globally."

According to Supply Chain Quarterly, these are the 10 Best Practices that companies in the retail industry
(and any industry) need to ensure that their supply chain management is as effective as possible and
contributing as much as possible to the company's bottom line.

1. Identify supply chain stakeholders and establish a committee to engage stakeholders in supply chain
issues and establish a work group comprised of departments.

2. Make sure the supply chain itself has appropriate staffing.

3. Technology is your friend.

4. Establish synergistic relationships with key suppliers.

5. Engage in collaborative strategic sourcing.

6. Don't just consider price when making supply chain decisions. Consider the "total cost of ownership."

7. Supply chain leaders should have some contribution and control with contracts.

8. Inventory optimization is essential.

9. Establish appropriate controls throughout the supply chain system to minimize risk.

10. Keep the supply chain sustainable with social responsibility and green initiatives.

Citimart became one of the City’s landmarks as it was the first to create a state-of-the-art and complete
shopping mall designed to cater to the needs and wellness of the people. Within the undoubtedly
successful 25 years of customer dedicated service, Citimart had established its capability not just to
sustain but also to enhance the people’s quality of living through its valuable community relations by
offering wide ranges of employment opportunities. Citimart is maximizing the City’s potential by
continuously expanding from the kinds of service, products, to the growing number of its branches. The
convenience and pride of being a Citimart customer is now available not just to the residents of Batangas
City but also to the neighboring towns and cities. Its mission is to provide the Public with value-added
services and products, thereby creating best quality offerings to the customers’ shopping needs and
requirements. While its vision is to be a company committed to total customer satisfaction. They intend
to provide their customers with extraordinary shopping experience at the most affordable prices.

“Business is very challenging so we have to work hard”,say Aboy in an article in Asian


Dragon magazine featuring Go Family. This phrase means that every voyage has many
obstacle not only in capital investment but also in building relationship with the
community.The fruits of its loyalty and faithfulness to its clients and customers reflect
from its chain of Supermarket and Department Stores.

Logistics management is that part of supply chain management that plans, implements
and controls the efficient, effective forward and reverse flow and storage of goods,
services and related information between the point of origin and the point of
consumption in order to meet customers requirements. But there are situations that in
their logistics, there”s a delay in delivery so they encounter customer complain. In
supply chain management, it has a intransit delay of delivery from Universal Robina
Corporation because of the mismanagement of stocks and inventory. And the effect of
this is they do not meet their customers satisfaction because of the delay in delivery.
Every agents have monthly delivery route plan but unfortunately they did not follow the
said route plan.