RETURN LOGISTICS PROCESSES

ACTIVITY
STEP 2

STUDENT

EDWIN YOVANY MARTÍNEZ GÓMEZ- ID 3.215.790

DANNA YURELY HERREA CARRERA- ID 1079411768
LIZETH ALEJANDRA MEDINA LEAL- ID 1.090.465.212
PEDRO CAMARGO- ID 74.373.553

GROUP 242008_3

GUARDIAN AND COURSE DIRECTOR

LUZ ANA ABAD

BASIC SCIENCE SCHOOL TECHNOLOGY AND ENGINEERING

TECHNOLOGY IN INDUSTRIAL LOGISTICS
OCTOBER 2018
TUNJA

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 INTRODUCTION

In this work we will focus collaboratively to study, analyze and understand each of the
topics related to units 1 and 2 of the knowledge environment. Returning to everything
related to the reverse logistics of the different organizations and according to these help
topics, we will choose a company to verify how its reverse logistics process works.

Taking into account the logistical information of the same, its problems and the possible
solutions by means of the use of a diagnostic tool to improve its logistic process of return
and thus optimize its processes by minimizing waiting times.

OBJECTIVES

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General purpose
Review each of the contents of units 1 and 2 of the course Return logistics processes
to carry out the activity proposed in this phase.
Where the different theoretical foundations are indicated to deal with certain situations
or problems of reverse logistics that an organization or company may present and how
each one relates to the problem in question and the possible solution of it.

Specific objectives

 Identify a problem related to the reverse logistics of a company in the region.

 Define the problem of reverse logistics in a title, description, related notions and
possible solutions to the problem in question.

 Conduct a literature review on the concepts related to reverse logistics in the

different units of the course.

 Publish or socialize the problem in the collaborative environment mentioning the

tool to gather information about it.

TASKS TO BE DONE EDWIN MARTINEZ

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3. Summarize on your own words, each one of the contents included at the Knowledge
Environment for units 1 and 2.
SUMMARY.

REVERSE LOGISTICS.

Reverse logistics arises towards the 70s, as a solution alternative for the recycling or
reuse of a product or material in waste stage, taking advantage of the minimum values
that this could have for reuse or definitely proceed to its proper settlement or elimination.

In the same way, inverse logistics could be defined as a process to achieve or control the
flow of raw material, control of inventories, finished products, among others. Taking into
account information related to products from their point of consumption to their origin in
an efficient and economic way with the purpose of recovering their value or at least that
of their own return.

In these modern times there has been an awareness of the true importance of reusing a
large number of products; As time passes, society has assumed responsibility and has
realized the effects generated by waste in nature and therefore assimilate in the same
way that natural resources are depleted.

For reverse logistics to be successful in the industry or different organizations must take
into account aspects such as consideration of cost benefit, legal requirements, social
responsibility and knowledge of the causes, scope and activities of reverse logistics.
Causes

 Merchandise in defective state

 Return of excess inventory
 Returns of clients
 Obsolete products
 Seasonal inventories

Scope

 customers
 Hypermarkets
 Cash and bearers
 Supermarkets
 Final client
Activities

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  Withdrawal of merchandise
 Merchandise classification
 Product reconditioning
 Return to origins
 Destruction
 Recovery, recycling of packaging, packaging and hazardous waste.

It should be noted that there must be that the processes of reverse logistics also have
optimal strategies for a proper recycling and have clear objectives such as procuring
purchases, reduction of virgin supplies, recycling, replacement of materials and waste
management.

4. Problem definition: Each student identifies a problem, related to reverse logistics, in a

company from its region. The diagnostic instrument to gather the information must be
design by the student.

Based on the information, each student defines the problem including: Title, description,
related notions and potential solutions.

ARA SHOPS
The problem arises at the moment of liquidating products and ending their useful life in
an anticipated way, without being able to return to a minimum monetary value for the
amount of product liquidated.

Title
Reverse Logistics ARA Stores

Description.

In each of the warehouses or ARA stores in the city of Tunja Boyacá and nationally, we
have as a liquid procedure or terminate the shelf life of various products such as staples,
beverages, meats, dairy, bread, roast chicken, Toiletries, among others. Usually these
daily settlements oscillate with a monetary value between $ 150,000 to $ 650,000
The values that will finally be taken as those lost for these stores, with no right to a
monetary value of at least 30%.
Well some of these products are removed from shelves and shelves missing 3 days to
expiration and sometimes for the simple fact that the outer packaging of some products
is damaged.

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The only reverse logistics presented by the company ARA is applied in the return of
articles returned by guarantees and maculatures "pressed cardboard", these are returned
by reference to the CEDI distribution center, which is located in Gachancipá
Cundinamarca.

Possible solution.

The solution lies in implementing the form of summoning different foundations that
guarantee the purchase or acquisition of the products that are in the current state and the
consumption in its great majority eliminated or thrown away in the trash; This is a way to
give back to the ARA stores. The replacement of at least 30% of its original value and the
same way will benefit people really in need; this being a form of mutual retribution of the
entities in question.

The diagnostic instrument for the problem.

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7
TASKS TO BE DONE DANNA YURELY HERRERA CARRERA
SUMMARY
Reverse logistics is the process of planning, implementing and controlling efficiently, and
at an appropriate cost, the flows of raw materials, inventory in process, finished goods
and related information from the point of consumption to the point of origin in order to
recover the primary value or dispose appropriately of them.

"By reverse logistics is known the process of planning, implementing and controlling the
flow of products from the point of consumption to the point of origin in an efficient manner,
in order to recover their value or that of the return itself."

"Reverse logistics is the process of projecting, implementing and controlling a flow of raw
material, inventory in process, finished products in related information from the point of
consumption to the point of origin in an efficient and most economical way, with the
purpose to recover its value or that of the return itself. It is responsible for the recovery
and recycling of packaging, packaging and hazardous waste, as well as the processes of

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 return of excess inventory, returns and seasonal inventories. Even the end of life of the
product is put forward, in order to give it an outlet in markets with greater turnover.

The reverse distribution is the process consisting of the continuous recovery of the
products or their containers to prevent their accumulation in landfills or the energy
consumption derived from their incineration. This extends the responsibilities of the
members of the distribution channel, because they are responsible for the products after
their sale and after what consumers have used.

"Reverse logistics is the process of planning, implementing and controlling the flow of raw
materials, inventory in process and finished goods, from a point of use, manufacturing or
distribution to a point of recovery or adequate disposal

The reverse logistics, according to the Executive Council of Reverse Logistics, can be
defined as: the process of planning, implementation and efficient control of the effective
flow of costs and storage of materials, inventories in progress and finished products, as
well as related information , from the point of consumption to the point of origin, in order
to recover value or ensure its correct elimination

Definition of the problem: each student identifies a problem related to reverse logistics in
a company in his region. The diagnostic instrument to collect the information must be
designed by the student.

AGUAS DEL HUILA

GENERAL PURPOSE

Promote appropriate management, use and final disposal of solid waste in the
municipalities of the department of Huila.
PROBLEM:

The problem is that this company is not very efficient in the collection and recycling of
plastic, so we will use the diagnostic tool proposed and based on the cycle PHVA (PLAN,
DO, VERIFY AND ACT) cycle dw improvement to collect information in the educational
institutions of the municipalities where this company operates.

Name of the institution:

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Address: Telephone: Email:

Antiquity: 0-5 years 6-10 years 11-20 years more of 20 years

Number of students: 11-50 51-200 more of 500

Character of the I.E: Primaria Secundaria

Nature of I.E: Publica Privada

Main plastic products consumed

Main areas/processes
where they are generated
Or used in the I.E. plastic solid waste

Bags Cafetería
Bottles Classroom
boxes laboratories
Tapas Court and sports spaces
glasses Administrative office
dishes libraries
¿other what? ¿Other what?

¿ The I.E. account cin estimates, in tons / year, of the amount of plastic waste generated?
If not

Estimated annual quantity (in tons): ---------------------------

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II. Diagnosis of the reverse logistics for the handling of plastics, as a strategy of
sustainability social responsibility in educational institutions of the different
municipalities.
Below is a list of statements that aim to describe the "ideal" conditions and good
practices required for the implementation of a reverse logistics management system,
taking into account the context of higher education
Diagnosis of the reverse logistics for the handling of plastics, as a strategy of
sustainability social responsibility in educational institutions of the different
municipalities.
Below is a list of statements that aim to describe the "ideal" conditions and good
practices required for the implementation of a reverse logistics management system,
taking into account the context of higher education
Each sentence will be evaluated taking into account the following scale:

SCALE SCALE DESCRIPTION

DESCRIPTION
1 Does not apply / 1 Does not apply / does not exist
does not exist
2 There are plans to 2 There are plans to implement it at related levels
implement it at
related levels
3 It is beginning to be 3 It is beginning to be implemented at related levels
implemented at
related levels
4 Applies / exists / 4 Applies / exists / has in most of the related rivals
has in most of the
related rivals
5 Applies / exists / 5 Applies / exists / has at all related levels
has at all related
levels

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 1 2 3 4 5
Answers

Variables of a SGLI

A. CONTEST OF THE ORGANIZATION

1. Does the I.E have programs, practices
or models of social responsibility that
involve the environmental component?
2. The I.E. Have you identified your
internal and extreme interest groups, as
well as your needs and expectations?
3.The I.E. Does it have alliances or
agreements with public and private
entities for the management and
disposal of solid plastic waste generated
in its activities?
B. INSTITUTIONAL LEADERSHIP

1. Is senior management involved and

takes a leadership role in environmental
and waste management issues and
programs?

2. the I.E. Do you have a defined

environmental policy, established and
disclosed to your entire community?

3. Are responsibilities and authorities

defined in the I.E for solid waste
management and environmental care?

C. PLANNING

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1. The I.E. Have you identified the risks
and opportunities associated with waste
management and disposal?

2. I.E. Have they identified the

environmental aspects and impacts
derived from their activities?

3. Does the I.E have environmental and

solid waste management objectives?

4. I.E. Do you have a solid waste

management plan?

5. Does the I.E have identified the legal

aspects and current legal regulations for
the management and disposal of solid
waste?

D. SUPPORT

1.The I.E. has the basic resources,

human, financial and technological for the
development of programs, projects and
practices for the management and
disposal of solid plastic waste as part of
the logistics inverse

2. Does I.E have its own trained and

specialized personnel for the handling,
treatment and disposal of solid plastic
waste generated in its activities?

3.the I.E. develops awareness, training,

communication and awareness programs
for its community and stakeholders
regarding the handling, treatment and
disposal of plastic solid waste generated
in its activities

E. OPERACIÓN

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1.la I.E has a reverse logistics process or,
failing that, responsible for the handling,
treatment and disposal of solid waste that
influence plastic?
2. The I.E has a procedure for the
handling, treatment and disposal of
plastic solid waste generated in its
activities
3. the I.E. has contingency and
emergency response programs derived
from the handling, treatment and disposal
of plastic solid waste
4. I.E. Does it have controls to guarantee
the development of the processes of
handling, treatment and disposal of
plastic solid waste according to
environmental criteria and regulations?

F. PERFORMANCE EVALUATION

1. The I.E. has implemented supervisory,

inspection or auditing activities for the
monitoring and improvement of
programs, good practices and
management systems and disposal of
plastic solid waste
2. the I.E. Does it have indicators for the
measurement, monitoring, analysis and
evolution of the processes of handling,
treatment and dispositions of solid plastic
waste?
G.IMPROVEMENT

1.la I.E develops activities for the

improvement in the handling, treatment
and disposal of plastic solid waste
2. the I.E. takes corrective and / or
representative actions, when there are
faults or deviations in the processes of
handling, treatment and disposal of solid
plastic waste.

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TASKS TO BE DONE LIZETH ALEJANDRA MEDINA.
SUMMARY

Basically the reverse logistics is in charge of determining which material to return and
how to return in a role of logistics in recycling, waste disposal and management of
hazardous materials. It is also related to the activities of source reduction, substitution
and reuse.
Reverse Logistic is a great management tool that easy the circulation of resources and
make a sustainable production by executing it in four basic activities: a). Collection, b).
Sorting/Testing, c). Recovery and d). Redistribution.

The previous activities have to be understood as an exercise of continuous self-

questioning in which need to be determined who will collect from the customer, what is
going to be done with the collected product/material and where to send after recovery
(Capacity). It also takes a big importance in making decisions because urge to analyze
various options in storage, networks and methods.

Reverse Logistic is a matter of supply chain management that involves technology,

financial planning and other operational design strategies.

It is important managing and balancing the profitability, also interconnect each component
in the supply chain, including new trends to be part of modern business systems as go
green that will give a competitive advantage.

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 GENERALITIES OF THE SELECTED COMPANY

DATA SHEET

COMPANY NAME: Ladrillera Sigma Ltda.

Which is part of the Sigma business group that is made up by Sigma construction
company dedicated to developing housing projects and Sigma environments that is
dedicated to commercialize and distribute the best finished for construction.

LOCATION
Ambientes Sigma: Calle 11 A No 1E-135 Barrio Caobos. Edificio Altamira- Quinta Vélez
3 Piso. Cúcuta - Colombia
PRODUCTION BRANCH: Km 10 Los Patios, Barrio Llanitos
PHONES: 5833235 – 5831248
E-mail: ladrillera@empresassigma.com – Comercial Departament:
comercial@empresassigma.com

CONTACT: Ingeniero Wilder Pérez,

PHONE: 3204492682

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1. Problem definition: Each student identifies a problem, related to reverse logistics, in a
company from its region. The diagnostic instrument to gather the information must be
design by the student.

QUALIFICATION
AREA
1 2 3 4 5

Is the waste material stored in the plant? X

PHYSICAL PLANT
Is there control of the waste material?

Is the remaining material reused? x

Is waste material produced in the vitrified plank

X
process?

PRODUCTION
Is the remaining material part of an alternate
x
production?

Is there any handling for vitrified plank waste? x

In the process of product distribution, losses are

X
generated
LOGISTIC

Is the fractured material returned to the plant? x

WASTE Is the final product reused that does not go on

x
MANAGEMENT sale?

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Based on the information, each student defines the problem including: Title, description,
related notions and potential solutions.
Waste Management

Description: In regards to the vitrification process it is understood by an industrial process

of surfaces protection, in particular tablets, with the need of applying a polishing and
varnishing to surfaces that are permanently subjected to heavy traffic or exposed to
humidity. These circumstances can cause severe damage to surfaces, such as deep
scratches, hollows, grooves in joints, staining, rotting, moistening, lifting, spooning,
peeling, etc.

Based on this, we will analyze and verify the processes that are carried out in SIGMA
LTDA. The problem that the company handles is that it doesn’t have a good waste
management for the materials that remains after the vitrification process, which is burnt,
or in which there are fingerprint marks left in the transport process before entering the
kilns, this material is discarded in the mountain without using it properly. This could be
used to fill the road that is going to the company that is uncovered and / or give artisanal
use.

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TASKS TO BE DONE PEDRO CAMARGO

SUMMARY

In the competitive world of manufacturing, companies are often searching for new ways
to improve their process, customer satisfaction and stay ahead in the game with their
competitors. The logistics function is an operational function that includes all the tasks
and processes necessary for the strategic management of the flow and storage of raw
materials, in-process material and finished products.

Reverse Logistics concerns activities associated with the handling and management of
equipment, products, components, materials or even entire technical systems to be
recovered (for succinctness we will often use the term products alone). Reverse Logistics
concentrates on those streams where there is some value to be recovered and the
outcomes enter a (new) supply chain. In reverse logistics, the disposed products are
pushed upstream to be repaired, remanufactured, refurbished, and disassembled into
components to be reused or as raw material to be recycled for later use. Implementing
reverse logistics has numerous benefits. These benefits are economical, environmental,
marketing image, market share and exposure, and asset protection.

The main motive behind reverse logistics is economical – minimizing cost and increasing
profits. Reverse logistics is a chance to recapture value from returned products through
recovery/reuse/repair options.

Problem definition (Activity 4)

Company: Alimentos del Paramo
Title of problem: Excess of raw material causes large losses

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The diagnostic instrument.

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5. Point the theoretical foundations to address the problem: Each student lists the
contents from units 1 and 2 of Reverse Logistics Process course, explaining how
each one is related to the problem and its solution.

From the diagnosis made, the results show that there are problems in the planning of the
inventory, which causes material losses, there is no planning of the logistics capacity.
Planning and administration of capacity is a planning and management activity that aims
to ensure the correct ratio between the demand for products and / or services, and the
production capacity or provision of a service by a company. Therefore, it deals first and
foremost with the capacity and production volumes, but maintains a close relationship
with the set of operations involved in the supply chain.
Capacity planning tools

To make a correct capacity planning we can have different models, simulators and
decision-making trees.

Obviously, capacity planning takes as a reference, at first, a context or an ideal situation

in which demand grows to test the ceiling of the company's productive capacity, counting
both on supplies and with the capacity of warehouse and stock needed at all times to
meet the new demand. In this way, orientative results are obtained, which should allow
to regulate the processes belonging to the other areas involved:

Taking as a reference the results obtained with a first analysis of the productive capacity,
the management of the supply processes must be planned, in order to guarantee that the
production does not stop for lack of supplies, to avoid possible stock breakages and all
this without unnecessarily increasing storage and provision costs.

In relation to the above, the consideration of the role of commercial agents and the sales
force will also occupy a prominent place in the planning of the production capacity of a
company: a correct management of sales is key to not saturate the productive capacity
of the company.

Also the distribution chain, including transport and logistics must figure prominently in the
planning of productive capacity: a correct logistics strategy allows reducing losses and
minimizing the risks arising from an extraordinary or timely demand.

It will be essential to have tools to design the different possible scenarios in which to
consider and test the productive capacity of the company, in order to plan it in detail
considering all the possibilities. In this sense, the implementation of Business Intelligence
tools, such as the integral scorecard (or CMI), allows an adequate response to this need
to plan based on possible and real forecasts.

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THE DIAGNOSTIC INSTRUMENT.

6. Problem socialization: Each group member posts on the Collaborative Learning Forum,
the identified problem related to reverse logistics, mentioning the tool used to gather the
information.

7. Group meetings on Skype: Each group schedule two meetings on Skype, with the aim
of selecting the problem to be analyzed by the group. The leader must coordinate this
activities, also, there must be evidenced on the forum at the Collaborative Learning
Environment of the schedule and the agreement of all participants.

8. Discussion on the Collaborative Learning Forum: The rapporteur posts title and
definition of the problem selected by the group, including the reason whereby this choice
was made.

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The other participants post its approval or rejection, explaining reasons. In order to
approve the selection, at least half of the members plus one, must agree.

23
 CONCLUSIONS

Although the logistic return process is in English, it is really possible to understand the
purpose of this; Through the conceptualization of the bibliographic material provided in
units 1 and 2 for its development.

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 BIBLIOGRAPHIC REFERENCES

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Sangwan, K. S. (2017). Key Activities, Decision Variables and Performance Indicators of
Reverse Logistics. Procedia CIRP, 61(The 24th CIRP Conference on Life Cycle
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Reverse Logistics. Procedia CIRP, 61(The 24th CIRP Conference on Life Cycle
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2212827116313452&lang=es&site=eds-live

Chinda, T. (2017). Examination of Factors Influencing the Successful Implementation of

Reverse Logistics in the Construction Industry: Pilot Study. Procedia Engineering,
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7989&lang=es&site=eds-live
Chinda, T. (2017). Examination of Factors Influencing the Successful Implementation of
Reverse Logistics in the Construction Industry: Pilot Study. Procedia
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Management), 99-105. doi:10.1016/j.proeng.2017.03.128, Recovered
fromhttp://bibliotecavirtual.unad.edu.co:2051/login.aspx?direct=true&db=edselp&AN=S1
87770581731264X&lang=es&site=eds-live

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