CISCO CONFIGURATION GUIDE

Updated March 17, 2016

Table Of Contents
Section 1 – Cisco Configuration
1.1 – Configure Cisco Unified Application Users........................................................................1
1.2 – Configure Cisco Unity Connection Monitoring...............................................................5

Section 2 – Install Chronicall

2.1 - Installation Setup......................................................................................................................6

Section 3 – Recording Library Setup

3.1 – Installation Setup.....................................................................................................................10
Section 1 – Cisco Configuration
1.1 Configure Cisco Unified Application Users

An application user must be created and configured inside of the Cisco Unified CM
Administration tool to allow Chronicall to connect to the system. Chronicall also requires
user access to the administrative XML (AXL) API to query for users, groups, voice-mail
information, call park timeouts, and to automatically configure devices to be monitored
(if requested within Chronicall). To create an application user:

1. Sign in as an with administrator rights to Cisco Unified CM Administration.

2. Select User Management > Application User.

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3. Select Add New

4. Enter a user ID and password for Chronicall to use in the application user

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5. In the Permissions Information section click the Add to User Group button.

6. Then click Find and select the following groups: Standard CCM Read Only,
Standard CCM Super Users, Standard CTI Allow Call Monitoring, Standard CTI
Allow Call Park Monitoring, Standard CTI Allow Call Recording, and Standard CTI
Enabled. Then click the Add Selected button.

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 7. Click Save. The user should now look like the image below. Please ensure you
move all available devices to Controlled Devises. If they are not under Controlled Devic-
es they will not appear in Chronicall

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1.2 Configure Cisco Unity Connection Monitoring

In order for Chronicall to know what happens to a call while it is inside the unity system
(voice-mail or auto-attendant), remote port status monitoring must be enabled for the
Chronicall server. Please do the following:

1. Sign-in as an administrative user to Cisco Unity Connection Administration.

2. Select System Settings > Advanced > Conversations from the menu on the left.

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 3. Make sure the Enable Remote Port Status Monitor Output option is selected
and the IP address of the Chronicall server is added to the field IP Addresses
Allowed To Connect For Port Status Monitor Output (comma-separated). The
example below has the output going to two different PC’s 10.0.0.216 and
10.0.0.233.

4. Click the Save button.

Section 2 – Install Chronicall

2.1 - Installation Setup

Default username is Administrator and default password is password. You can change the
password after the initial setup.

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Enter the IP Address of your Cisco Unified Communications Manager. Enter the user-
name and password you created on step 1.1. If you forgot this step you can click on the
Help: Creating a CTI/AXL Application User tab and it will provide you the instructions.

Select the extensions you want Chronicall to report on.

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Enter the IP Address of your Cisco Unity System. You will need have previously set up
Unity Monitoring outlined in step 1.2. If you forgot click on the Instructions: Configure
Unity Connection Monitoring Tab.

Select the extension you want to monitor in Realtime. This requires Realtime Agent
Licenses. If you don’t have any Realtime Agent licenses you can skip this step.

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Select the extension you want to assign an Agent Dashboard License. This requires a
Realtime Agent Licenses and Agent Dashboard License. If you don’t have any Realtime
Agent licenses or Agent Dashboard Licenses you can skip this step.

Finish

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Section 3 – Recording Library Setup

3.1 – Installation Setup

The following setup will help configure Xima’s Recording Library. If you don’t have a
Recording library license you can skip this section. Please assign Recording Library an
extension. This will have to fall into the systems extension range and must not be in use
by another devise. You will also need to select the extensions you wish to record. If an
extension doesn’t appear it doesn’t have a compatible phone / devise. See below for
compatible recording devises.

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Select the device pool Chronicall should use. If you don’t see this option you only have
one devise pool configured.

Below is a list of commands Chronicall will send to your cisco system to complete the
recording setup.

Finish

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 Phones supporting Cisco Central Recording:

Device/Phone Model SCCP SIP Device-based Device-based Gateway-based Automatic Silent Selective User Selective Remarks
(built-in-bridge) (built-in-bridge) RTP-Unencrypt- Recording Recording Recording
RTP- sRTP - ed Media (available in
Unencrypted Encrypted UCM 9.0 or
Media Media later)

Analog Phone NA NA NA NA NA NA NA NA Not a supported device

Cisco 12 S NA NA NA NA NA NA NA NA Not a supported device

Cisco 12 SP NA NA NA NA NA NA NA NA Not a supported device

Cisco 30 SP+ NA NA NA NA NA NA NA NA Not a supported device

Cisco 3905 NA NA NA NA NA NA NA NA Not a supported device

Cisco 3911 NA NA NA NA NA NA NA NA Not a supported device

Cisco 6901 NA NA NA NA NA NA NA NA Not a supported device

Cisco 6911 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 7.1(3) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later Dec 2009 firmware
update 8.5(4)
Cisco 6921 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 7.1(3) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later Dec 2009 firmware
update 8.5(4)
Cisco 6941 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 7.1(3) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later Dec 2009 firmware
update 8.5(4)
Cisco 6945 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 7.1(3) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later Dec 2009 firmware
update 8.5(4)
Cisco 6961 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 7.1(3) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later Dec 2009 firmware
update 8.5(4)
Cisco 7811 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later

Cisco 7821 XX Requires SIP Requires SIP Requires UCM Yes Yes Yes
firmware 10.1(1) firmware 10.1(1) 10.0(1) or later

Cisco 7841 XX Requires SIP Requires SIP Requires UCM Yes Yes Yes
firmware 10.1(1) firmware 10.1(1) 10.0(1) or later

Cisco 7861 XX Requires SIP Requires SIP Requires UCM Yes Yes Yes
firmware 10.1(1) firmware 10.1(1) 10.0(1) or later

Cisco 7902 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7905 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7906 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7910 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7911 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7912 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7914 Sidecar XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7915 Sidecar XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7916 Sidecar XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco CKEM Sidecar XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
7.1(3) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7920 NA NA NA NA NA NA NA NA Not a supported device

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Cisco 7921 XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes CUCM 6.0(1) requires
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device Aug 2008 firmware
-based only update
Cisco 7925 & 7925-EX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7926 XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
7.0(1) or later 7.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7931 XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7935 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7936 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7937 XX Requires UCM No Requires UCM Yes Yes SCCP, Yes Requires March 2010
6.0(1) or later 10.0(1) or later SIP, Device firmware update 1.4(1)
-based only
Cisco 7940 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7941 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7941G-GE XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7942 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7945 XX XX 6.0(1) or later Requires UCM Requires UCM Yes Yes SCCP, Yes
8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7960 NA NA NA NA NA NA NA NA Not a supported device

Cisco 7961 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7961G-GE XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device Maintenance Release
-based only 2009

Cisco 7962 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only

Cisco 7965 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only
Cisco 7970 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device Maintenance Release
-based only 2009

Cisco 7971 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes End of Software
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device Maintenance Release
-based only 2009

Cisco 7975 XX XX Requires UCM Requires UCM Requires UCM Yes Yes SCCP, Yes
6.0(1) or later 8.0(1) or later 10.0(1) or later SIP, Device
-based only

Cisco 7985 NA NA NA NA NA NA NA NA Not a supported device

Cisco 8811 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

Cisco 8831 XX Requires SIP Requires SIP Requires UCM Yes Yes SCCP, Yes
firmware 9.3(2) firmware 9.3(2) 10.0(1) or later SIP, Device
-based only
Cisco 8841 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

Cisco 8845 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

Cisco 8851 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

Cisco 8861 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

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Cisco 8865 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes
8.5(1) or later 8.6(2) or later 10.0(1) or later

Cisco 8941 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes Requires firmware 9.1(2)
7.1(5) or later 8.0(1) or later 10.0(1) or later or later. SIP support in
9.2(1) in July 2011.
Cisco 8945 XX XX Requires UCM Requires UCM Requires UCM Yes Yes Yes Requires firmware 9.1(2)
7.1(5) or later 8.0(1) or later 10.0(1) or later or later. SIP support in
9.2(1) in July 2011.
Cisco 8961 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 8.0(1) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later March 2010 firmware
update 9.0(2)
Cisco 9951 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 8.0(1) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later March 2010 firmware
update 9.0(2)
CUCM 10.0(1) requires
firmware update 9.4.1
Cisco 9965 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 8.0(1) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later March 2010 firmware
update 9.0(2)
Cisco 9971 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 8.0(1) requires
7.1(3) or later 8.0(1) or later 10.0(1) or later March 2010 firmware
update 9.0(2)
CUCM 10.0(1) requires
firmware update 9.4.1
Cisco DX650 XX Requires UCM Requires UCM Requires UCM Yes Yes Yes CUCM 10.0(1) requires
7.1(3) or later 8.5(1) or later 10.0(1) or later firmware update 10.1.1

Cisco DX70 XX Requires UCM Requires UCM NA Yes Yes Yes

8.5(1) or later 8.5(1) or later

Cisco DX80 XX Requires UCM Requires UCM NA Yes Yes Yes

8.5(1) or later 8.5(1) or later

Cisco E20 NA NA NA NA NA NA NA NA Not a supported device

Cisco EX60 NA NA NA NA NA NA NA NA Not a supported device

Cisco EX90 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS 500 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS 500-32 NA NA NA NA NA NA NA NA Not a supported device

Cisco CTS (all other NA NA NA NA NA NA NA NA Not a supported device

device models)
Cisco ATA 186 NA NA NA NA NA NA NA NA Not a supported device

Cisco ATA 187 NA NA NA NA NA NA NA NA Not a supported device

Cisco ATA 188 NA NA NA NA NA NA NA NA Not a supported device

Cisco IP Communicator XX XX Requires CIPC No Requires UCM Yes Yes SCCP, Yes
v7.0(1) or later 10.0(1) or later SIP, Device
-based only

Cisco Jabber for XX Requires Jabber Requires Jabber Requires UCM Yes Yes No
Windows- for Windows for Windows 10.0(1) or later
Softphone Mode 9.2 or later 9.2 or later

Cisco Jabber for NA NA NA NA Requires Jabber Yes Yes No

Windows - for Windows
Extend/Connect Mode 9.2 or later and
UCM 10.0(1) or
later
Cisco Jabber for NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Windows - device model device model device model device model device model device model model under remote
Remote Desktop under remote under remote under remote under remote under remote under remote control to determine
Control Mode control to control to control to control to control to control to support.
determine determine determine determine determine determine
support. support. support. support. support. support.
Cisco Jabber for XX Requires Jabber Requires Jabber Requires UCM Yes Yes No
Mac - Softphone for Mac 9.2 or for Mac 9.2 or 10.0(1) or later
Mode later later
Cisco Jabber for Mac - NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Remote Desktop device model device model device model device model device model device model model under remote
Control Mode under remote under remote under remote under remote under remote under remote control to determine
control to control to control to control to control to control to support.
determine determine determine determine determine determine
support. support. support. support. support. support.
Cisco Jabber for iPad NA NA NA NA Requires UCM Yes Yes No
(Wifi-only) 10.0(1) or later

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Cisco Jabber for NA NA NA NA Requires UCM Yes Yes No
iPhone 10.0(1) or later

Cisco Jabber for NA NA NA NA Requires UCM Yes Yes No

Android 10.0(1) or later

Cisco Unified Personal NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Communicator - device model device model device model device model device model device model model under remote
Remote Desktop under remote under remote under remote under remote under remote under remote control to determine
Control Mode control to control to control to control to control to control to support.
determine determine determine determine determine determine
support. support. support. support. support. support.
Cisco Unified NA NA NA NA Requires UCM Yes Yes No
Communications 10.0(1) or later
Integration for
Microsoft Office
Communicator/Lync
-Softphone Modes
Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Communications device model device model device model device model device model device model model under remote
Integration for under remote under remote under remote under remote under remote under remote control to determine
Microsoft Office control to control to control to control to control to control to support.
Communicator/Lync determine determine determine determine determine determine
-Remote Desktop support. support. support. support. support. support.
Control Mode
Cisco Unified NA NA NA NA Requires UCM Yes Yes No
Communications for 10.0(1) or later
RTX (CUCRTX)
-Softphone Mode
Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Communications for device model device model device model device model device model device model model under remote
RTX (CUCRTX) - under remote under remote under remote under remote under remote under remote control to determine
Remote Desktop control to control to control to control to control to control to support.
Control Mode determine determine determine determine determine determine
support. support. support. support. support. support.

Cisco Web Communi- NA NA NA NA Requires UCM Yes Yes No

cator for Wx Social 10.0(1) or later
-Softphone Mode
Cisco Web Communi- NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
cator for Wx Social - device model device model device model device model device model device model model under remote
Remote Desktop under remote under remote under remote under remote under remote under remote control to determine
Control Mode control to control to control to control to control to control to support.
determine determine determine determine determine determine
support. support. support. support. support. support.

Cisco Unified NA NA NA NA NA NA NA NA Not a supported device

Communications
Integration for WebEx
Connect -Softphone
Mode
Cisco Unified NA NA Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the Refer to the device
Communications device model device model device model device model device model device model model under remote
Integration for WebEx under remote under remote under remote under remote under remote under remote control to determine
Connect - Remote control to control to control to control to control to control to support.
Desktop Control Mode determine determine determine determine determine determine
support. support. support. support. support. support.

VGC Phone NA NA NA NA NA NA NA NA Not a supported device

VG224 NA NA NA NA NA NA NA NA Not a supported device

VG248 NA NA NA NA NA NA NA NA Not a supported device

CTI Port NA NA NA NA Requires UCM Yes Yes Yes

10.0(1) or later

CTI Remote Device NA NA NA NA Requires UCM Yes Yes Yes

(Extend & Connect) 10.0(1) or later

CTI Route Point NA NA NA NA NA NA NA NA Not a supported device

CTI Route Point (Pilot NA NA NA NA NA NA NA NA Not a supported device

Point)
ISDN BRI Phone NA NA NA NA NA NA NA NA Not a supported device

Carrier Integrated NA NA NA NA Requires UCM Yes Yes No

Mobile 10.0(1) or later

IMS Client NA NA NA NA Requires UCM Yes Yes No

10.0(1) or later

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 Mobile Communicator NA NA NA NA NA NA NA NA Not a supported device

Nokia S60 NA NA NA NA Requires UCM Yes Yes Yes via DTMF

10.0(1) or later

Remote Destination NA NA NA NA Requires UCM Yes Yes Yes via DTMF

Profile (Single Number 10.0(1) or later
Reach)

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