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eRegulations Kenya

/ Register a local company for citizens

Summary of the procedure
List of steps

List of steps (17)
1 Register with eCitizen
2 Apply and pay for company name search
3 Obtain company name reservation
4 Apply and pay for company registration
5 Submit signed application forms
6 Obtain company registration documents
7 Apply for company PIN
8 Submit PIN acknowlgement receipt
9 Obtain company PIN
10 Verification of business permit application form
11 Assessment of business license fees
12 Obtain invoice for business licence fees
13 Pay for licence fees and obtain unified business permit
14 Apply for NHIF employer registration
15 Obtain NHIF employer's code
16 Apply for NSSF employer registration
17 Obtain NSSF certificate of registration
 

Where to go?

8 10   11   12 13 14   15 16   17

Companies Registry City Hall Annexe (x 3) Cash office ­ City Hall National Hospital Insurance National Social Security


Fund (x 2) Fund ­ NSSF Headquarters
(x 2)

What you will get

6 6 9 13 15 17

Certificate of incorporation List of shareholders and Company PIN Certificate Unified business permit Employer's code Certificate of registration


directors­ CR 12 with NSSF
Required documents

1 5 5 5 5 7   10   11   14

Passport photo Signed notice of registered Signed company Signed memorandum of a Signed statement of Certificate of incorporation


address­CR8 registration form ­CR1 company with share nominal capital (x 4)
capital­CR2

7 8 10   11 10   11 10   11   14   16 12

PIN certificate PIN acknowledgment Business permit application Identity card (x 2) Company PIN Certificate (x Approved business permit


receipt form (x 2) 4) application form

13 14 16

Permit payment invoice NHIF employers NSSF employers


registration form registration form

Natural persons
4 4

PIN certificate Passport photo

Legal persons
4 4

Company PIN Certificate of incorporation
How much?

Estimated cost of the procedure : KES  34,700 
KES  15,000 (  For business permit ­ Fee for a small workshop of up to 5 employees.)
KES  10,000 (  For company registration)
KES  4,500 (  For fire permit licence ­ estimate)
KES  4,200 (  For advertisement licence ­ estimate)
KES  600 (  For CR 12 ­ List of shareholders certificate)
KES  200 (  For business permit application fees)
KES  100 (  For a single business name search)
KES  50 (  eCitizen convenience fee)
KES  50 (  eCitizen convenience fee)

How long ?
  min. max.
Total time (sum): 12 d 29 d
of which:
Waiting time in queue (sum): 55mn 3h. 25mn
Attention at counter: 6h. 25mn 3h. 15mn
Waiting time until next step (sum): 12 d 29 d
Legal justification?
 Companies Act 2015

 Registration of Business Names Act 2012

 Legal Notice No.80 of 2003 Companies Act (schedule of fees)

 Companies Act Regulations 2015

 Companies ACT General Amendment (2) Regulations 2016

 Legal Notice No.61 of 2016

 Income Tax Act
 Nairobi City County Finance Act 2013

 Business permits fee schedule

 National Hospital Insurance Fund Act

 Legal Notice No.14 of 2015­NHIF ACT

 National Social Security Fund Act 2013

 Legal Notice No.81 of 2014 NSSF Regulations
 Legal Notice No. 82 of 2014 NSSF Regulations

 Legal Notice 81 of 2014 ­ NSSF Regulations
Detailed steps

1 Register with eCitizen
Expected results
1. Account activation code

Requirements
1. Contact details
2. Email address
3. Passport photo ﴾copy﴿
4. Identity card
For Kenyan Citizens
or Foreign national registration certificate‐ alien card
For foreigners residing in Kenya
or Passport
For non resident foreign nationals

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn

Additional information

Users can access the government services through the following accounts: 1. Ecitizen Kenyan Citizen
account for Kenyan citizens. 2. Ecitizen Foreign Residents account for resident foreigners with an
alien card. 3. eVisa Visitors account for non‐resident foreigners without an alien card. 4. Ebusiness
account for businesses already registered in Kenya.

Who certified this information ?


15/12/2015
Recourse: eCitizen

Entity in charge Unit in charge Person in charge


eCitizen eCitizen support centre Support center officer
Tel: +254 709 480 000 / Mon: 00:00 ‐ 00:01 Tel: +254 709 480 000
+254 790 724 504 Tue: 00:00 ‐ 00:01 Email: support@ecitizen.go.ke
Email: cr@ag.go.ke Wed: 00:00 ‐ 00:01
Website: https://www.ecitizen.go.ke/ Thu: 00:00 ‐ 00:01
Fri: 00:00 ‐ 00:01
Sat: 00:00 ‐ 00:01
Sun: 00:00 ‐ 00:01
2 Apply and pay for company name search
Expected results
1. Name reservation application notification.
2. Payment invoice

Cost KES  150


info
USD expand_more expand_less
USD Add Name Here

KES 100
For a single business name search

KES 50
eCitizen convenience fee

Payment methods: Mobile transfers

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn
Waiting time until next step: Min.   0.5day ‐ Max.   1 day

Legal justification
1. Companies Act 2015
Section 19
2. Registration of Business Names Act 2012
Section 17
3. Legal Notice No.80 of 2003 Companies Act ﴾schedule of fees﴿

Additional information

It is advisable to have 3 unique business names to ensure availability.

Who certified this information ?


15/12/2015
Recourse: Companies Registry

Entity in charge Unit in charge Person in charge


Companies Registry Customer care ‐ Companies Samuel Wairegi Wahome
registry
Harambee Avenue P.O Box 30031 , Customer care officer
Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 020 2227461 /
Website: www.attorney‐general.go.ke Tue: 08:00 ‐ 17:00 +254 ﴾0﴿ 202 251 355
Directions: Google maps Wed: 08:00 ‐ 17:00 Email: wairegi.samuel@yahoo.com,
Thu: 08:00 ‐ 17:00 cr@ag.go.ke
Fri: 08:00 ‐ 17:00
3 Obtain company name reservation
Expected results
1. Name reservation letter
2. Email notification of approval

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. Companies Act 2015
Section 19
2. Registration of Business Names Act 2012
Section 17

Additional information

If you get a rejection it means that your name is already in use or is contrary to public policy and
therefore you should reapply using a different name .

Who certified this information ?


15/12/2015

Recourse: Companies Registry

Entity in charge Unit in charge Person in charge


Companies Registry Customer care ‐ Companies Samuel Wairegi Wahome
registry
Harambee Avenue P.O Box 30031 , Customer care officer
Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 020 2227461 /
Website: www.attorney‐general.go.ke Tue: 08:00 ‐ 17:00 +254 ﴾0﴿ 202 251 355
Directions: Google maps Wed: 08:00 ‐ 17:00 Email: wairegi.samuel@yahoo.com,
Thu: 08:00 ‐ 17:00 cr@ag.go.ke
Fri: 08:00 ‐ 17:00
4 Apply and pay for company registration
Expected results
0. Application to register company limited by shares ‐ CR1
1. Memorandum of a company with share capital‐CR 2
2. Notice of the registered address of director ‐ CR8
3. Statement of nominal capital
4. Payment Invoice

Requirements

1. PIN certificate ﴾copy﴿


For each director if a local
2. Passport photo ﴾copy﴿
For each director.

1. Company PIN ﴾copy﴿


2. Certificate of incorporation ﴾copy﴿

Cost KES  10,650


info
USD expand_more expand_less
USD Add Name Here

KES 10,000
For company registration

KES 600
For CR 12 ‐ List of shareholders certificate

KES 50
eCitizen convenience fee

Time frame
Attention at counter: Min.   10mn ‐ Max.   30mn
Legal justification
1. Companies Act 2015
Sections 5, 6, 9, 11, 12, 13, 14, 17, 20, 21, 32, 46, 54, 128, 129, 138
2. Companies Act Regulations 2015
Sections 3, 4, 5, 7, 1stschedule
3. Companies ACT General Amendment ﴾2﴿ Regulations 2016
4. Legal Notice No.61 of 2016

Additional information

During application, the applicant will key in the name reservation number obtained earlier. Upon
completion of the online application, the applicant ought to download the online forms ‐ CR1, CR2,
CR8 and the statement of nominal capital and have them signed then upload them in the ecitizen
system.

Who certified this information ?


15/12/2015

Recourse: Companies Registry

Entity in charge Unit in charge Person in charge


Companies Registry Customer care ‐ Companies Samuel Wairegi Wahome
registry
Harambee Avenue P.O Box 30031 , Customer care officer
Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 020 2227461 /
Website: www.attorney‐general.go.ke Tue: 08:00 ‐ 17:00 +254 ﴾0﴿ 202 251 355
Directions: Google maps Wed: 08:00 ‐ 17:00 Email: wairegi.samuel@yahoo.com,
Thu: 08:00 ‐ 17:00 cr@ag.go.ke
Fri: 08:00 ‐ 17:00
5 Submit signed application forms
Expected results
1. Notification of submission

Requirements
1. Signed notice of registered address‐CR8 ﴾copy﴿
Duly signed by the directors
2. Signed company registration form ‐CR1 ﴾copy﴿
Duly signed by the directors
3. Signed memorandum of a company with share capital‐CR2 ﴾copy﴿
Duly signed by the directors
4. Signed statement of nominal capital ﴾copy﴿
Duly signed by the directors

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn
Waiting time until next step: Min.   4 days ‐ Max.   10 days

Additional information

Upon submission of the signed forms, the application undergoes review whereby the registrar
checks whether the requirements have been met and whether the forms have been signed by the
requisite parties. If satisfied, it is approved upon when the applicant will be able to download the
registration certificates. If the application is missing some requirements, it will be sent back for
corrections.
Recourse: Companies Registry

Entity in charge Unit in charge Person in charge


Companies Registry Customer care ‐ Companies Samuel Wairegi Wahome
registry
Harambee Avenue P.O Box 30031 , Customer care officer
Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 020 2227461 /
Website: www.attorney‐general.go.ke Tue: 08:00 ‐ 17:00 +254 ﴾0﴿ 202 251 355
Directions: Google maps Wed: 08:00 ‐ 17:00 Email: wairegi.samuel@yahoo.com,
Thu: 08:00 ‐ 17:00 cr@ag.go.ke
Fri: 08:00 ‐ 17:00
6 Obtain company registration documents
Expected results
0. Certificate of incorporation
1. List of shareholders and directors‐ CR 12

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. Companies Act 2015
Section 18

Who certified this information ?


15/12/2015

Recourse: Companies Registry

Entity in charge Unit in charge Person in charge


Companies Registry Customer care ‐ Companies Samuel Wairegi Wahome
registry
Harambee Avenue P.O Box 30031 , Customer care officer
Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 020 2227461 /
Website: www.attorney‐general.go.ke Tue: 08:00 ‐ 17:00 +254 ﴾0﴿ 202 251 355
Directions: Google maps Wed: 08:00 ‐ 17:00 Email: wairegi.samuel@yahoo.com,
Thu: 08:00 ‐ 17:00 cr@ag.go.ke
Fri: 08:00 ‐ 17:00

7 Apply for company PIN
Expected results
1. PIN acknowledgment receipt
2. Email notification
Requirements
1. Certificate of incorporation
2. PIN certificate ﴾copy﴿
For the directors.

Time frame
Attention at counter: Min.   5mn ‐ Max.   15mn
Waiting time until next step: Min.   5 days ‐ Max.   10 days

Legal justification
1. Income Tax Act
Sections 4, 132

Additional information

At least two directors must be on iTax for the application to be successful.

Who certified this information ?


06/11/2015

Recourse: National Itax support centre

Entity in charge Unit in charge Person in charge


National Itax support centre National ITax support Joash Kamollo
department
Railway Club Processional road, i Tax manager
P.O.BOX 48240 ‐ , Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 722 486 978
Tel: +254 204 999 999 / Tue: 08:00 ‐ 17:00 Email: joash.kamollo@kra.go.ke
+254 711 099 999 Wed: 08:00 ‐ 17:00
Email: callcentre@kra.go.ke Thu: 08:00 ‐ 17:00
Website: www.kra.go.ke Fri: 08:00 ‐ 17:00
8 Submit PIN acknowlgement receipt
Contact details

Entity in charge Unit in charge Person in charge


Companies Registry Kenya Revenue Authority desk KRA officer
Harambee Avenue P.O Box 30031 , Mon: 08:00 ‐ 17:00 itax officer
Nairobi 00100 Tue: 08:00 ‐ 17:00 Tel: +254 711 099 999
Website: www.attorney‐general.go.ke Wed: 08:00 ‐ 17:00 Email: callcentre@kra.go.ke
Directions: Google maps Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00

Requirements
1. PIN acknowledgment receipt ﴾copy﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  15mn
Attention at counter: Min.   5mn ‐ Max.   10mn
Waiting time until next step: Min.   1 day ‐ Max.   5 days
Recourse: Kenya Revenue Authority

Entity in charge Unit in charge Person in charge


Kenya Revenue Authority Kenya Revenue Authority KRA customer care officer
Customer Care Department
Times Tower Haile Selassie Avenue KRA officer
P.O.BOX 48240 , Nairobi 00100 Mon: 08:00 ‐ 05:00 Tel: +254 ﴾020﴿ 4999 999 /
Tel: +254 202 810 00 Tue: 08:00 ‐ 05:00 +254 ﴾0711﴿ 099 999
Tel. 1: 341342 Wed: 08:00 ‐ 05:00 Email: callcentre@kra.go.ke
Email: callcentre@kra.go.ke Thu: 08:00 ‐ 05:00
Website: www.kra.go.ke Fri: 08:00 ‐ 05:00
Directions: Google maps
9 Obtain company PIN
Expected results
0. Approval of PIN registration email notification
1. Company PIN Certificate

Time frame
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. Income Tax Act
Section 132

Additional information

At least two directors must be on iTax for the application to be successful.

Who certified this information ?


06/11/2015

Recourse: National Itax support centre

Entity in charge Unit in charge Person in charge


National Itax support centre National ITax support Joash Kamollo
department
Railway Club Processional road, i Tax manager
P.O.BOX 48240 ‐ , Nairobi 00100 Mon: 08:00 ‐ 17:00 Tel: +254 722 486 978
Tel: +254 204 999 999 / Tue: 08:00 ‐ 17:00 Email: joash.kamollo@kra.go.ke
+254 711 099 999 Wed: 08:00 ‐ 17:00
Email: callcentre@kra.go.ke Thu: 08:00 ‐ 17:00
Website: www.kra.go.ke Fri: 08:00 ‐ 17:00

10 Verification of business permit application form
Contact details

Entity in charge Unit in charge Person in charge


City Hall Annexe Customer care unit licencing Bruno Were
department ‐ City Hall Annexe
P.O.Box 30075 , Nairobi 00100 Licencing officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 721 671 807
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 Email: goddcah@yahoo.com
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays

Requirements
1. Business permit application form ﴾original﴿
2. Certificate of incorporation ﴾copy﴿
3. Identity card ﴾copy﴿
Of one of the directors
or Passport ﴾copy﴿
Of one of the directors.
4. Company PIN Certificate ﴾copy﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. Nairobi City County Finance Act 2013
Section 8

Additional information

The applicant ought to have an office or premises in which the company operations will be carried
out before one can apply for the business permit
Recourse: City Hall Annexe

Entity in charge Unit in charge Person in charge


City Hall Annexe Customer care ‐ City Hall Lydia Gatheru
Annexe
P.O.Box 30075 , Nairobi 00100 Public relations officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 725 624489 /
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 +254 735 825 383
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays
11 Assessment of business license fees
Contact details

Entity in charge Unit in charge Person in charge


City Hall Annexe Office of the deputy director ‐ Solomon Macharia
trade licencing department
P.O.Box 30075 , Nairobi 00100 Deputy director ‐ trade licencing
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 department
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 Tel: +254 721 902 171 /
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00 +254 208 007 035
Thu: 08:00 ‐ 17:00 Email:
Fri: 08:00 ‐ 17:00 solomonmwangi70@yahoo.com
Not opened during public holidays

Expected results
1. Approved business permit application form

Requirements
1. Business permit application form ﴾original﴿
2. Certificate of incorporation ﴾copy﴿
3. Company PIN Certificate ﴾copy﴿
4. Identity card ﴾copy﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn
Recourse: City Hall Annexe

Entity in charge Unit in charge Person in charge


City Hall Annexe Customer care ‐ City Hall Lydia Gatheru
Annexe
P.O.Box 30075 , Nairobi 00100 Public relations officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 725 624489 /
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 +254 735 825 383
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays
12 Obtain invoice for business licence fees
Contact details

Entity in charge Unit in charge Person in charge


City Hall Annexe Data capturing ‐ licencing Moses Chege
department
P.O.Box 30075 , Nairobi 00100 Licencing officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 722 768 399
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 Email: mcnjuia@gmail.com
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays

Expected results
1. Permit payment invoice

Requirements
1. Approved business permit application form ﴾original﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn
Recourse: City Hall Annexe

Entity in charge Unit in charge Person in charge


City Hall Annexe Customer care ‐ City Hall Lydia Gatheru
Annexe
P.O.Box 30075 , Nairobi 00100 Public relations officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 725 624489 /
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 +254 735 825 383
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays
13 Pay for licence fees and obtain unified business permit
Contact details

Entity in charge Unit in charge Person in charge


Cash office ‐ City Hall Cash counter Isaac Chege
City hall way P.O.Box 30075 , Nairobi Mon: 08:00 ‐ 17:00 Cashier
00100 Tue: 08:00 ‐ 17:00 Tel: +254722972481
Tel: +254 202 176 467 Wed: 08:00 ‐ 17:00 Email: isaacchege@gmail.com
Email: info@nairobi.go.ke Thu: 08:00 ‐ 17:00
Website: www.nairobi.go.ke Fri: 08:00 ‐ 17:00
Sat: 08:00 ‐ 14:00
Not opened during public holidays

Expected results
1. Unified business permit
2. Business permit payment receipt

Requirements
1. Permit payment invoice ﴾original﴿
Cost KES  23,900
info
USD expand_more expand_less
USD Add Name Here

KES 200
For business permit application fees

KES 15,000
For business permit ‐ Fee for a small workshop of up to 5 employees.

KES 4,500
For fire permit licence ‐ estimate

KES 4,200
For advertisement licence ‐ estimate

Time frame
Waiting time in queue: Min.   15mn ‐ Max.  2h.
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. Business permits fee schedule
Section 8
2. Nairobi City County Finance Act 2013

Additional information

All business entities ought to have a trading licence and a fire clearance certificate. Entities dealing
with consumables must in addition have a health certificate and a food hygiene licence. An
advertising signage licence is applicable for all entities with advertising signage ﴾300mm by 600 mm
or less﴿ .It is a legal requirement that the trade licence be displayed in a conspicuous place. Licencee
who fails to display the permit shall be guilty of an offense and liable to a fine not exceeding five
hundred shillings.The licence is valid for one calendar year i.e from January to December.
Recourse: City Hall Annexe

Entity in charge Unit in charge Person in charge


City Hall Annexe Customer care ‐ City Hall Lydia Gatheru
Annexe
P.O.Box 30075 , Nairobi 00100 Public relations officer
Tel: +254 202 176 467 Mon: 08:00 ‐ 17:00 Tel: +254 725 624489 /
Email: info@nairobi.go.ke Tue: 08:00 ‐ 17:00 +254 735 825 383
Website: www.nairobi.go.ke Wed: 08:00 ‐ 17:00
Thu: 08:00 ‐ 17:00
Fri: 08:00 ‐ 17:00
Not opened during public holidays

14 Apply for NHIF employer registration
Contact details

Entity in charge Unit in charge Person in charge


National Hospital Insurance Registration desk Brian M. Mugambi
Fund
Mon: 08:00 ‐ 17:00 Registration officer
30443 , Nairobi 00100 Tue: 08:00 ‐ 17:00 Tel: +254 202 723 255 /
Tel: +254 800 720 601 / Wed: 08:00 ‐ 17:00 +254 202 723 256
+254 202 723 255/56 Thu: 08:00 ‐ 17:00 Email: brianm@nhif.or.ke
Tel. 1: ﴾020﴿ 2714806 Fri: 08:00 ‐ 17:00
Email: customercare@nhif.or.ke
Website: http://www.nhif.or.ke
Directions: Google maps

NHIF branches in Kenya
Expected results
1. Appointment

Requirements
1. NHIF employers registration form ﴾3 original ﴿
2. Company PIN Certificate ﴾copy﴿
3. Certificate of incorporation ﴾copy﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5h. ‐ Max.   10mn
Waiting time until next step: Min.   1 day ‐ Max.   2 days

Legal justification
1. National Hospital Insurance Fund Act
Section 16
2. Legal Notice No.14 of 2015‐NHIF ACT

Additional information

One can apply for national hospital employer registration at any NHIF branch in the country.

Who certified this information ?


20/11/2015
Recourse: National Hospital Insurance Fund

Entity in charge Unit in charge Person in charge


National Hospital Insurance Deputy branch manager's desk Nick M. Tsuma
Fund
Mon: 08:00 ‐ 17:00 Deputy branch manager
30443 , Nairobi 00100 Tue: 08:00 ‐ 17:00 Tel: +254 202 723 297 /
Tel: +254 800 720 601 / Wed: 08:00 ‐ 17:00 +254 202 723 255
+254 202 723 255/56 Thu: 08:00 ‐ 17:00 Email: ntsuma@nhif.or.ke
Tel. 1: ﴾020﴿ 2714806 Fri: 08:00 ‐ 17:00
Email: customercare@nhif.or.ke
Website: http://www.nhif.or.ke
Directions: Google maps
15 Obtain NHIF employer's code
Contact details

Entity in charge Unit in charge Person in charge


National Hospital Insurance Registration desk Brian M. Mugambi
Fund
Mon: 08:00 ‐ 17:00 Registration officer
30443 , Nairobi 00100 Tue: 08:00 ‐ 17:00 Tel: +254 202 723 255 /
Tel: +254 800 720 601 / Wed: 08:00 ‐ 17:00 +254 202 723 256
+254 202 723 255/56 Thu: 08:00 ‐ 17:00 Email: brianm@nhif.or.ke
Tel. 1: ﴾020﴿ 2714806 Fri: 08:00 ‐ 17:00
Email: customercare@nhif.or.ke
Website: http://www.nhif.or.ke
Directions: Google maps

NHIF branches in Kenya

Expected results
1. Employer's code

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn

Legal justification
1. National Hospital Insurance Fund Act
Section 16
2. Legal Notice No.14 of 2015‐NHIF ACT

Who certified this information ?


20/11/2015
Recourse: National Hospital Insurance Fund

Entity in charge Unit in charge Person in charge


National Hospital Insurance Deputy branch manager's desk Nick M. Tsuma
Fund
Mon: 08:00 ‐ 17:00 Deputy branch manager
30443 , Nairobi 00100 Tue: 08:00 ‐ 17:00 Tel: +254 202 723 297 /
Tel: +254 800 720 601 / Wed: 08:00 ‐ 17:00 +254 202 723 255
+254 202 723 255/56 Thu: 08:00 ‐ 17:00 Email: ntsuma@nhif.or.ke
Tel. 1: ﴾020﴿ 2714806 Fri: 08:00 ‐ 17:00
Email: customercare@nhif.or.ke
Website: http://www.nhif.or.ke
Directions: Google maps

16 Apply for NSSF employer registration
Contact details

Entity in charge Unit in charge Person in charge


National Social Security Fund ‐ NSSF employer registration desk Rosemary Kamau
NSSF Headquarters
Mon: 08:00 ‐ 17:00 Registration officer ‐ NSSF Hill Branch
P.O Box 30599 Ngong Road , Nairobi Tue: 08:00 ‐ 17:00 Tel: +254 731 777 672 /
00100 Wed: 08:00 ‐ 17:00 +254 720 715 993
Tel: Thu: 08:00 ‐ 17:00 Email: kamau.r@nssfkenya.co.ke
+254 722 204 192, +254 734 699 926, Fri: 08:00 ‐ 17:00
/ 0800 221 2744‐ toll free number
Tel. 1: 020﴿ 2727882, 2722013,
2722013
Email: info@nssfkenya.co.ke
Website: www.nssf.or.ke,
https://twitter.com/NSSF_ke
Directions: Google maps

NSSF Branches  Huduma Centers linked to NSSF branches in Kenya  Huduma centers in Kenya


Expected results
1. Appointment

Requirements
1. NSSF employers registration form ﴾3 original ﴿
2. Company PIN Certificate ﴾copy﴿
or Certificate of incorporation ﴾copy﴿
or Unified business permit ﴾copy﴿

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn
Waiting time until next step: Min.   0.5day ‐ Max.   1 day

Legal justification
1. National Social Security Fund Act 2013
Sections 19, 20
2. Legal Notice No.81 of 2014 NSSF Regulations
Sections 2, 4, 5, 6, 7, 8, 10, 13, 14, 17, 19
3. Legal Notice No. 82 of 2014 NSSF Regulations
Sections 2, 5, 6, 7

Additional information

One can apply for employer social security registration at any NSSF branch in the country and the
various Huduma centers country wide.

Who certified this information ?


10/12/2015
Recourse: National Social Security Fund ‐ NSSF Headquarters

Entity in charge Unit in charge Person in charge


National Social Security Fund ‐ Branch managers office ‐ NSSF Nancy Roktok
NSSF Headquarters
Mon: 08:00 ‐ 17:00 Branch manager
P.O Box 30599 Ngong Road , Nairobi Tue: 08:00 ‐ 17:00 Tel: +254 737 090 169
00100 Wed: 08:00 ‐ 17:00 Email: roktok.n@nssf.co.ke
Tel: Thu: 08:00 ‐ 17:00
+254 722 204 192, +254 734 699 926, Fri: 08:00 ‐ 17:00
/ 0800 221 2744‐ toll free number
Tel. 1: 020﴿ 2727882, 2722013,
2722013
Email: info@nssfkenya.co.ke
Website: www.nssf.or.ke,
https://twitter.com/NSSF_ke
Directions: Google maps
17 Obtain NSSF certificate of registration
Contact details

Entity in charge Unit in charge Person in charge


National Social Security Fund ‐ NSSF employer registration desk Rosemary Kamau
NSSF Headquarters
Mon: 08:00 ‐ 17:00 Registration officer ‐ NSSF Hill Branch
P.O Box 30599 Ngong Road , Nairobi Tue: 08:00 ‐ 17:00 Tel: +254 731 777 672 /
00100 Wed: 08:00 ‐ 17:00 +254 720 715 993
Tel: Thu: 08:00 ‐ 17:00 Email: kamau.r@nssfkenya.co.ke
+254 722 204 192, +254 734 699 926, Fri: 08:00 ‐ 17:00
/ 0800 221 2744‐ toll free number
Tel. 1: 020﴿ 2727882, 2722013,
2722013
Email: info@nssfkenya.co.ke
Website: www.nssf.or.ke,
https://twitter.com/NSSF_ke
Directions: Google maps

NSSF Branches  Huduma Centers linked to NSSF branches in Kenya

Expected results
1. Certificate of registration with NSSF
2. Notification of employer registration

Time frame
Waiting time in queue: Min.   5mn ‐ Max.  10mn
Attention at counter: Min.   5mn ‐ Max.   10mn
Legal justification
1. National Social Security Fund Act 2013
Sections 19, 20
2. Legal Notice 81 of 2014 ‐ NSSF Regulations
Sections 2, 4, 5, 6, 7, 8, 10, 13, 14, 17, 19
3. Legal Notice No. 82 of 2014 NSSF Regulations
Sections 2, 5, 6, 7

Who certified this information ?


10/12/2015

Recourse: National Social Security Fund ‐ NSSF Headquarters

Entity in charge Unit in charge Person in charge


National Social Security Fund ‐ Branch managers office ‐ NSSF Nancy Roktok
NSSF Headquarters
Mon: 08:00 ‐ 17:00 Branch manager
P.O Box 30599 Ngong Road , Nairobi Tue: 08:00 ‐ 17:00 Tel: +254 737 090 169
00100 Wed: 08:00 ‐ 17:00 Email: roktok.n@nssf.co.ke
Tel: Thu: 08:00 ‐ 17:00
+254 722 204 192, +254 734 699 926, Fri: 08:00 ‐ 17:00
/ 0800 221 2744‐ toll free number
Tel. 1: 020﴿ 2727882, 2722013,
2722013
Email: info@nssfkenya.co.ke
Website: www.nssf.or.ke,
https://twitter.com/NSSF_ke
Directions: Google maps