Curriculum Vitae

Swati A. Ingale

Dinakar Pthare Vasti Lane No. 1 E-mail: ingle.swati75@gmail.com

Chandan Nagar, Pune,411014. Mobile: +91 9421137386

Objective:

“To work in an organization where I can expose my experience and knowledge for the attainment of organization’s
goal and having a long term relationship with continuous career growth.”

Summary of Experience : 1 Year 6 Months

Designation: -Associate
Duration: - October 2017 to present

Job Profile:-
 It’s a Medicare Process.
 Working for Professional Liability Insurance Company in Consumer Team.
 Working as Underwriter.
 To make changes in policy as per client request.

Summary of Experience : 10 Months

Organization : Intelenet Global Services (SR Process),

Viman Nagar, Giga Space, Beta 2, Pune.
Designation : Back office executive.
Duration : From Nov 2016 to Sep 2017.
Client : Vodafone (Maharashtra and Goa)

Working Profile:

 Perform tasks email process of Postpaid Enterprise Vodafone Process.

 Reviewing Postpaid Vodafone connection billing issues and performs root cause analysis to solve billing
issues.
 Handle responsibilities of solving service incidents accurately and in a timely manner to achieve customer
satisfaction.
 Responsible for testing the new offers and procedures that newly launched in market in competitive telecom
world.
 Providing solutions of Customer Relationship Management Cases through email and telecommunication.

Roles & Responsibilities:

 Handling the customer’s complaints regarding billing issues.

 Analyze the problem of customers and providing the service feedback by concern department.
 If any corrective actions required in bill amount then provide the credit to customer’s by supportive
department authority.
 To identify, diagnoses, and resolves billing problems all over.

Team Lead Responsibilities:

  Coordinating with Team as well as Customers and to resolve the Issues and to give telecommunication
support to Customers.

Educational Qualification:

 B.E in Information Technology, from Amravati University with 59% in 2013.

 HSC from Maharashtra State Board, Amravati in 2008 with 79.00%.
 SSC from Maharashtra State Board, Amravati in 2006 with 76.40 %.

Strengths:
 Good communication and interpersonal skills.
 Can work under pressure and can meet the targets and commitment towards the given assignment.
 Sharp grasping power and retention of information
 Quick learner with an ability to share and transfer knowledge.

Personal Profiles

Name : Swati Ashok Ingale.

Date of Birth : 04-Jan-1991

Languages Known : English, Hindi and Marathi.

Address : Jijamata Nagar Mehkar Road Janephal

Tq:Mehkar,Dist: Buldana,443304

I hereby declare that the facts stated above are true and correct to the best of my knowledge.

Date: Swati A. Ingale

Place: Pune