Avaya Aura™ SIP Handset Service List

Each of the three configurations described previously delivers Avaya Aura services in
slightly different ways, with the SIP feature set to become the most powerful platform for
a rich user experience. The following table shows each relevant Avaya Aura service in
alphabetical order with the support for each configuration for comparison.

Service/Feature H.323 SIP (SES) SIP (SM)

AAR Routing Supported Supported Supported

Abbreviated Dial Supported Supported Supported

Abort Transfer Supported Supported Supported

Account Codes Supported Supported Supported

Advice of Charge Supported Not Supported Not Supported

Announcements Supported Supported Supported

Attendant Console Supported Not Supported Not Supported

Authentication Codes Supported Supported Supported

Supported
Auto Answer Intercom Supported Not Supported Pending
Verification

Automatic Callback Supported Supported Not Supported

Supported
Automatic Exclusion Supported Supported Pending
Verification

Automatic Hold Supported Supported Supported

Automatic Route Selection (ARS) Supported Supported Supported

Bridged Line (Call) Appearances Supported Supported Supported

Busy Line Indicator Supported Supported Supported

Button Module (24) Supported Supported Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
Call Coverage (6 levels) Supported Supported Supported

Call Detail Recording Supported Supported Supported

Caller ID (Name and number) Supported Supported Supported

Call Forward (All, busy, don’t

Supported Supported Supported
answer, disable)

Call Hold, Unhold Supported Supported Supported

Call Log
(Missed/Answered/Outgoing calls, Supported Supported Supported
Call/Delete/Details)

Call Park, Answer Back Supported Supported Supported

Calling Party Number Block,

Supported Supported Supported
Unblock

Calling Party Number Block, Planned

Supported Not Supported
Unblock of Internal Numbers Support

Partially Planned
Call Pickup Supported
Supported Support

Contact Center (General) Supported Not Supported Not Supported

Contacts Supported Supported Supported

Class of Restriction, Call Screening Supported Supported Supported

Class of Service Supported Supported Supported

Click to Conference Supported Supported Not Supported

Code Calling Supported Supported Supported

Conference (Ad-Hoc – 6 Party) Supported Supported Supported

Connection Preserving Upgrades

Supported Supported Supported
for Duplex Linux Servers

Consultation Hold Supported Supported Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
Contacts (Add/Edit/Delete/Details) Supported Supported Supported

Planned
Core Redundancy Supported Not Supported
Support

Coverage Supported Supported Supported

Crisis Alert Supported Not Supported Not Supported

Supported
Crisis Alert to Digital Pager Supported Not Supported Pending
Verification

Directed Call Pickup Supported Supported Supported

Directory Button, Normal, Next Supported Not Supported Not Supported

Directory, LDAP Integration Supported Supported Supported

Distinctive Alerting Supported Supported Supported

Drop (Last Added Party) Supported Supported Supported

Emergency Button (one touch

Supported Supported Supported
access)

Emergency Calling (911) Supported Supported Supported

Emergency Calling Integration with

Supported Not Supported Not Supported
MAC-Level ELIN Resolution

Enhanced Call Forwarding Supported Not Supported Not Supported

Enterprise Survivable Server (ESS) Supported Supported Supported

Enterprise Wide Licensing (EWL) Supported Supported Supported

Supported
Exclusion Supported Supported Pending
Verification

Expanded Meet-me Conferencing

Supported Supported Supported
(EMMC)

Extend Call Supported Supported Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
Extended Call Pickup Supported Supported Supported

Extension to Cellular (EC500) Supported Supported Supported

Feature Named Extensions Supported Supported Supported

Flexible Language Displays Supported Supported Supported

Supported
Forced Entry of Account Codes Supported Not Supported Pending
Verification

Gigabit Ethernet Interface Supported Supported Supported

Group Call Pickup Supported Supported Supported

Partially Partially
Group Paging Supported
Supported Supported

Held Line Appearance Select Supported Supported Supported

Hold Recall Supported Supported Supported

Hospitality (general) Supported Not Supported Not Supported

Hotline Supported Not Supported Not Supported

Planned
Hunt Groups Supported Supported
Support

Idle Line Appearance Select Supported Supported Supported

Intercom - Automatic Supported Supported Supported

Intercom - Dial Supported Supported Supported

Last Number Dialed Supported Supported Supported

Least Cost Routing Supported Supported Supported

Limit Number of Concurrent Calls Supported Not Supported Not Supported

Loss Plan Supported Supported Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
Loudness Control – Handset,
Speakerphone, Headset (Web Not Supported Supported Not Supported
Access)

Loudspeaker Paging Supported Supported Supported

Loudspeaker Paging - Deluxe Supported Supported Supported

Planned
Local Survivability with LSP Supported Not Supported
Support

Local Survivability with Third Party

Not Supported Supported Supported
Gateways

Supported
Malicious Call Trace Activation Supported Supported Pending
Verification

Malicious Call Trace Control Supported Not Supported Not Supported

Manual Signaling Supported Not Supported Not Supported

Meet-Me Conferencing Supported Supported Supported

Message Waiting Indication (own

Supported Supported Supported
number)

Message Waiting Indication (third

Supported Supported Supported
party number)

Message Retrieval (one button) Supported Supported Supported

MLPP (Multiple Level Precedence

Supported Supported Supported
and Pre-emption) TDM Trunking

MLPP (Multiple Level Precedence

Not Supported Not Supported Not Supported
and Pre-emption) SIP Trunking

Multiple Call Handling, Multiple

Supported Supported Supported
Lines, Multiple Call Appearances

Music on Hold Supported Supported Supported

Night Service Supported Not Supported Not Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
One Touch Recording for Modular
Supported Supported Supported
Messaging

one-X Mobile Integration Supported Supported Supported

Planned
one-X Portal Integration Supported Not Supported
Support

Personalized Ringing Supported Supported Supported

Priority Calling Supported Supported Supported

Pull Transfer Supported Not Supported Not Supported

Push Audio Supported Supported Supported

Push Text Supported Supported Supported

Push Display with Web Push Supported Supported Supported

QoS 802.1Q and Diffserv Supported Supported Supported

QSIG Trunking Supported Supported Supported

Return Call Supported Supported Supported

Ringer Control (Web Access) Not Supported Supported Not Supported

Planned
Ringer Control (station setting) Supported Supported
Support

Ringer Cutoff Supported Supported Supported

Ringing, Abbreviated and Delayed Supported Not Supported Not Supported

Secondary Ethernet Interface (PC) Supported Supported Supported

Send All Calls (own station) Supported Supported Supported

Send All Calls (other station) Supported Not Supported Supported

Partially Partially
Service Observing Supported
Supported Supported

Simulated Bridged Appearance Supported Not Supported Supported

 Service/Feature H.323 SIP (SES) SIP (SM)
SNMP (Stations) Supported Supported Supported

Softkeys Supported Supported Supported

Station On-Hook Dialing Supported Supported Supported

Team Button Supported Not Supported Not Supported

Temporary Bridged Appearance Supported Not Supported Not Supported

Time of Day Routing Supported Supported Supported

Traffic Measurements Supported Supported Supported

Transfer (Attended, Unattended) Supported Supported Supported

Supported
Transfer on Hang-up Supported Not Supported Pending
Verification

Transfer to Voicemail Supported Not Supported Not Supported

Transfer Recall Supported Supported Supported

Supported
Trunk Group Hunting Supported Not Supported Pending
Verification

Trunk to Trunk Transfer Supported Supported Supported

USB Devices Supported Not Supported Not Supported

User Language Selection Supported Supported Supported

VIP Calling Supported Supported Supported

Voice Dialing Supported Not Supported Not Supported

Web Browser Supported Supported Supported

Whisper Page Activate Supported Supported Supported