Asignment #1

Give an example/scenario where there is data, processes where it can be converted to

information and instances when it can be converted to knowledge.

An example of a scenario where data be converted to information and instances when it can be
converted to knowledge is in a fastfood chain. Data that can be collected in every fastfood chain the
menu like spaghetti, fried chicken, sundae, drinks and fries. At this stage, this list is definitely a data.
This data will then be later be process when a customer will order a food. Because we have different
instances of the same thing ,the data that is processed will be converted into information like providing
the total sales of the store in a day, most food sold as well as the least food sold in the store. This
processing of data to information could be in a form of a graphs and charts. In order to make in into
knowledge, the information are being analyze. After analyzing the information, the manager can
identify least sold food and may decide to remove the food in the menu or when will be the menu be
served based on its sales.

Forum: Knowledge: Yesterday and Today

What do you think distinguishes today’s knowledge age from that of the information age of the
1980s and 1990s.

During the year 1980’s to 1990’s, information that are stored in computers are only limited due to it’s
storage capacity. Most of the information are being stored on books and papers in order to provide
references from the data being collected and processed. Also information evolved from time to time
computers evolve which make data be easily processed to information. It lead to creation of new
application which no longer limited to specific information and can be accessed to the internet and it
drastically increase its sharing gaining large amount of storage.

Because of the large amount of information that is available nowadays, knowledge are also being
identified through years of experience. It paved way in this age where contextual information and
expert insight provides an environment and framework for evaluating and incorporating new
experiences and information. It is possible to go one step further and look at the forms in which
knowledge exists and the different ways that it can be accessed, shared, and combined.
A KM system for a large retailer was designed to help human resources develop a qualified
candidate pool from the many applications they receive on a daily basis. The knowledge on
hiring available in the KM knowledge base suggests the wage each accepted applicant should
receive, based on his/her skills and relevant experience.

The three positions addressed are (a) floor salesperson, (b) customer service representative,
and (c) gift wrap employee. The system encodes the knowledge of the expert in each area and
the knowledge of the person who makes the hiring decisions into rules that are used to perform
the task. The store's human resources manager played a key role throughout knowledge
capture; her experience is stored in a specialized knowledge base. During her absence, a junior
human resources person can query the knowledge base for information based on the expert's
(human resources manager) opinion in various combinations of circumstances and
constraints. This made certain decisions easy to make, which made the hiring process faster
and improved the overall efficiency of the human resources department.

1. Is there anything missing in the development process they used based on the KM system
development life cycle? What made you think so?

2. Do you think more than one person in involved in the development of their KM system?
Explain your answer.

There is missing in the development process is that

In this case more than one person are involved in the development of the system. The human resource
person is the only who store the knowledge on the system but the three persons on the position is
also involve where they are the one who provided the knowledge. Without their knowledge, the system
cannot provide the

Visit the internet and review applications based on expert systems. Write a short report showing how
such applications relate to knowledge management.