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“Hafilat” Hafilat ” “ Smart Smart Card Card User Guide “Hafilat” smart card is designed

“Hafilat”

Hafilat

“Hafilat” Hafilat ” “ Smart Smart Card Card User Guide “Hafilat” smart card is designed to
Smart Smart Card Card
Smart
Smart
Card Card
“Hafilat” Hafilat ” “ Smart Smart Card Card User Guide “Hafilat” smart card is designed to

User Guide

Hafilat ” “ Smart Smart Card Card User Guide “Hafilat” smart card is designed to facilitate
Hafilat ” “ Smart Smart Card Card User Guide “Hafilat” smart card is designed to facilitate

“Hafilat” smart card is designed to facilitate payment of travel fares in public transport buses in the Emirate of Abu Dhabi.

This card is available in six categories to meet different requirements and needs of the public.

“Hafilat” card enables users to recharge their cards with a cash value via (T-purse), obtain travel passes or both, according to the type of the card.

“Hafilat” card is easy-to-use, flexible and smart, and it features incentive programs for frequent travelers.

card. “Hafilat” card is easy-to-use, flexible and smart, and it features incentive programs for frequent travelers.
card. “Hafilat” card is easy-to-use, flexible and smart, and it features incentive programs for frequent travelers.
card. “Hafilat” card is easy-to-use, flexible and smart, and it features incentive programs for frequent travelers.
Features available fr om services outletsfor Hafilat cards Features available from services outlets for “Hafilat”

Features available fr om services outletsfor Hafilat cards

Features available fr om services outletsfor Hafilat cards Features available from services outlets for “Hafilat”
Features available from services outlets for “Hafilat” cards Ticket Sales office Ticket Vending Machine Intercity
Features available from services outlets for “Hafilat” cards
Ticket Sales office
Ticket Vending Machine
Intercity Driver Console
Inside the main bus stations, ticket
Ticket Sales office
Ticket Vending Machine
Inside the main bus stations,
Intercity Driver Console
inside shopping malls,
Inside the main bus stations,
within all the shaded bus stops
Inside a bus traveling between cities
sales office and customer service
Inside the main bus stations, ticket
Inside the main bus stations,
Inside intercity buses
center in the Department of
some public bus stops,
sales office and customer service
shopping malls, some public bus stops
Transport
in some health centers
center in the Department of
and Airport
Inside the main bus stations,
in all bus shelters, some shopping malls
and Hospitals
Issue New
Buy or Reload
Balance
Transport
Addition of
Issue New
Buy or Reload
Balance
Addition of
Issue New
Buy or Reload
Balance
Addition of
Issue New
Addition of
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Special Permits
Hafilat Card
Buy or Reload
Balance
Balance Inquiry
Hafilat Card
Hafilat Card
Special Permits
Hafilat Card
Special Permits
Special Permits
Issue New
Buy or Reload
Balance
Addition of
Issue New
Buy or Reload
Balance
Addition of
Issue New
Buy or Reload
Balance
Addition of
Issue New
Addition of
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Balance Inquiry
Hafilat Card Types
Balance Inquiry
Hafilat Card
Special Permits
Hafilat Card
Special Permits
Hafilat Card
Special Permits
Hafilat Card
Buy or Reload
Balance
Special Permits
Yes
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Yes -
by the driver
Yes
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
No
Yes
Yes
No
Yes only
Yes
Yes
No
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Yes
Yes
Yes
Yes
by the driver
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes
No
No
Yes
Yes
No
No
Yes
Yes
Yes
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Students
Students
Students
Students
Students
Students
Students
Students
Gives Change
Accepts Credit
Gives Change
Accepts Credit
Gives Change
Accepts Credit
Gives Change
Accepts Credit
Hafilat Card Types
Accepts Cash
Accepts Coins
Hafilat Card Types
Accepts Cash
Accepts Coins
Hafilat Card Types
Accepts Cash
Accepts Coins
Hafilat Card Types
Accepts Cash
Accepts Coins
Gives Change
Accepts Credit
Gives Change
Accepts Credit
Gives Change
Accepts Credit
Hafilat Card Types
Accepts Cash
Accepts
Coins
for Cash
/Debit Cards
Gives Change
Accepts Credit
Hafilat Card Types
Accepts Cash
Accepts Coins
for Cash
/Debit Cards
for Cash
/Debit Cards
Hafilat Card Types
Accepts Cash
Accepts Coins
for Cash
/Debit Cards
Hafilat Card Types
Accepts Cash
Accepts Coins
for Cash
/Debit Cards
for Cash
/Debit Cards
for Cash
/Debit Cards
for Cash
/Debit Cards
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Temporary
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
Permanent
In the
Yes
Yes
Yes
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Personalized
Future
In the
In the
In the
Yes -
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
No
No
No
No
Yes
Yes
Yes
Yes
Yes
No
No
Future
Future
Future
if available
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Special Needs
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Senior Citizens
Students
Students
Students
Students
Students
Students
Students
Students
Add special passes to the card Top up (T-purse) Public transport means available for each
Add special passes to the card
Top up (T-purse)
Public transport means available for each
Hafilat card category
Public transport services available for each
with cash
Add-on special
passes to the card
“Hafilat” card category
AED 30 Unlimited
AED 80 Unlimited
AED 500 Unlimited
Card validity
Top up (T-purse)
with cash
Hafilat
travel pass inside city
travel pass inside city
travel pass inside city
Hafilat Card
AED 500 Unlimited
Via public transport
Via public transport
Via intercity public
from date
Card validity
AED 30 Unlimited
AED 80 Unlimited
“Hafilat”
card
Card Price
and in suburbs (for 7
and in suburbs (for 30
and in suburbs (for
travel pass inside city
Categories
“Hafilat” card
Up to AED 150
buses inside the city
Via public transport -
buses in suburbs
Via public transport -
Via public transport -
transport buses
from date
travel pass inside city
travel pass inside city
of purchase
card
Card price
successive days)
successive days)
356 successive days)
outlets
and suburbs (for 365
rechargeable in the
Up to AED 150
categories
suburbs bus services
intercity bus services
(for 7 successive
(for 30 successive
of purchase
renewable before the
renewable before the
renewable before the
successive days)
outlets
card is still valid
rechargeable if the
city bus services
(local)
days) renewable as
days) renewable as
first pass expiry date
first pass expiry date
first pass expiry date
renewable as long the
card is still valid
long the card is valid
long the card is valid
card is valid
Bus stations,
Temporary Card
Optional / or
Optional/ or
Bus stations,
Temporary Card
shopping
Optional / or
Optional/ or
No
– Limited Period
add a -7day
add a cash value
Shopping malls,
AED 5
14 Days
No
centers,
– Limited Period
add a -7day
add a cash value
travel pass
in the T-purse
Ticket vending
travel pass
in the T-purse
Automated
machines,
Ticket
Customer care
Machines,
Permanent Card
centers
Permanent Card
AED 10
Customer Care
(Anonymous)
AED 10
With fare
With fare
(Anonymous)
With fees
Centers
Yes
Yes
Yes
Yes
Yes
Yes
Permanent Card
Permanent Card
No
No
No
(Personalized)
(Personalized)
With fees
With fare
The ticket office
The ticket office
at bus stations
at bus stations
Special Needs
Special Needs
Card
Card
the required
the required
documents and
AED 5
5 Years
Free
Free
documents and
AED 5
5 Years
personal photo
personal photo
Senior Citizen
Yes for
Senior Citizen
Yes for
No
No
intercity
Card
intercity travel
Card
services
Student Card
Yes
Annually paid
Student Card
Yes
Annually paid
The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special
In case you are interested in using special passes for citybus services (local) inside Abu Dhabi, Al Ain and
The price of the card does not include a travel balance for public transport fares, so you must recharge your T-purse and/or add a special
travel pass for public buses.
Al Gharbia, you have
to purchase special passes for each city separately.
Card validity is subject to conditions of good use and conservation.
travel pass for public buses.
Free use of the services described in the table above applies to the services in the city of Abu Dhabi and
With this card you can add a cash value to the T-purse or add a special pass, but not both.
suburbs, where as the free services in the cities of Al Ain and Al Gharbia will be announced later.
Card validity is subject to conditions of good use and conservation.
With this card you can add a cash value to the T-purse or add a special pass, but not both.
By public transport service city buses (local) By public transport service suburb buses By public
By public transport service
city buses (local)
By public transport service
suburb buses
By public transport service
Intercity buses
2 Dhs
2 Dhs
+ 5 Fils/KM @
10 Dhs
+ 10 Fils/KM @
buses 2 Dhs 2 Dhs + 5 Fils/KM @ 10 Dhs + 10 Fils/KM @ This

This rate is calculated per actual traveled kilometer of distance from the full bus route, according to each public transport category mentioned.

Uses

- To check in, hold your “Hafilat” infront of the card validator located at the bus entrance، You should be prompted with green color message if card is accepted.

be prompted with green color message if card is accepted . at the bus exit, to

at the bus exit, to avoid charging with maximum journey fare, always make sure to check out your card at the end of your journey, message will appear on the card validator showing the remaining balance.

- A red color message will be prompted for rejected cards in case of invalid/expired cards/pass or balance. In this case, usage of public transport service not possible.

this case, usage of public transport service not possible. - Passenger always should check in and

- Passenger always should check in and check out their “Hafilat” card in front of card validator when boarding and alighting bus service even in short journeys to avoid deducting the full fare of bus route distance.

- Before using public transport, customers must ensure the validity of “Hafilat” cards outlets.

bus route distance. - Before using public transport, customers must ensure the validity of “Hafilat” cards