QUEUE THEORY APPLIED TO VEHICLE ENTRANCE IN THE PONTIFICIA UNIVERSITY

JAVERIANA, CALI

Carlos Andres Díaz Sabi

carlosdiaz@javerianacali.edu.co
Jeison Esteban Gaviria Moncayo
estebangaviria13@javerianacali.edu.co
Department of Civil and Industrial Engineering, Pontificia University Javeriana, Cali
Santiago de Cali, Colombia
May 25, 2018
iv. Test of goodness
i. Introduction
To learn about the tipo of distribution of the arrival
Currently, there are problems of congestion or and departure of customers applied a test of
queue, which occur when the demand for a service goodness in the Minitab. It was decided to give a
used by customers exceeds the capacity of the value of significance of 0.05 (α), the software was
service, this problem may be cause of annoyance to calculating tha value-p, for each of the posible
customers and even abandonment of service, it is arrangements with their respective parameters.
the case of the main entrance of vehicles at the Thrown results show that the most appropriate for
University. For this reason, there will be an the arrival and departure of customers distribution
analysis of the situation of the goal based on queue is exponential and gamma respectively, this
theory concepts learned throughout the semester. concludes the values-p of these distributions are
very similar to the level of significance. Gamma v-
ii. Objetives
p 0.046 exit of vehicles, Exponential v-p 0.055
 Determine the type of model that follows arrival of vehicles.
the entry of vehicles to the University
based on nomenclature Kendall - Lee. v. Definitionf the current model
 Find rates of arrival and departures of
customers, making the collection and After a thorough investigation, it was concluded
analysis of data obtained on a normal day. that the model that follows the entry of vehicles to
 Perform an analysis of the queue system the University, it presents an exponential
in order to calculate the times of waiting distribution for entry times, a distribution Erlang
in queue, service times. (EK) that is equivalent to a gamma distribution
 If necessary, propose a model that is more with parameter k for service times, in addition to
productive, or provide solutions to current having 1 server (goalie), the discipline of the
model in order to improve the problems system is PEPS.
that may occur.
According to the notation Kendall- Lee:
iii. Description of the procedure for data (M/Ek/1) :(PEPS/∞/∞):
colletion Time between departures: M exponential λ.
Times of the service: Ek gamma, Erlang µ.
Data collection took place on Wednesday 16 may Servers: 1
this year, in the main parking lot of the Javeriana Service discipline: PEPS
University, data collection was carried out in three Number permisible máximum of clients: ∞
stripes. They took time between arrivals to Population size: ∞
determine (λ), and timer between outputs to
determine (µ). These rates were found using vi. Analysis of current model parameters
Minitab.
During data collection it was observed that in some It was calculated to tabulate the data of arrival and
cases the time increased when vehicles were off departure of guests µ y λ respectively. Yielding the
when passing through the speed reducer (lying following results for each of the three selected
policeman). stripes:
 ʎ(cars/ µ(cars/
stripes ƿ(ʎ/µ)
minute minute)
6:30 -7:30 3,10 3,13 0,99
9:30 -10:30 2,09 2,15 0,97
1:30 -2:30 2,25 2,32 0,97
Given that in the 6:30 at 7:30 am strip presents
higher rates for lambda as for mu, also the level of
service is less than the rate of arrival, for the
purposes of analysis will be this strip.

 Number of average customers in queue

(Lq):
ρ2 (K+1) viii. Personal reflections
𝐿𝑞 = Lq= 4,04
2𝐾(1−ρ)
 Numer of average customers in system
(Ls): Carlos Díaz: we are accustomed to that delivered
𝐿𝑠 = λWs Ls= 5,03 us all on silver tray, but it will come the moment in
 Average waiting time in the queue (Ls): which we face a world or work with a heavy
𝐿𝑞
𝑊𝑞 = Wq= 1,3 atmosphere, different from the university, so it is
λ
 Average waiting time in the queue (Ws): important to apply and develop in the best way each
1 knowledge that we acquired individually and
𝑊𝑠 = 𝑊𝑞 + Ws= 1,62
µ group, so whenever we face a problem, big or small
 Time service=(Ws-Wq)= 0,32min – 19,16 we are going to face with the best available.
seg

Esteban Gaviria: it is important to know and apply

According to results obtained previously, the
number average customers who usually remain in
the system is 5,03 clients, of which the 4,04 remain
queue for 1,3 min before be assisted, now the
customer service time remains on average 19,16
seconds resulting in a total time in the system of
1,62 min. The results indicate that the customer
remains the 80,25% percent of the time in queue,
bearing in mind that this value is an average, there
are cases where customers have to wait longer tan
normal, generating discomfort or congestion of the
same, in the same way in some cases vehicles do
not need to wait to enter the system.
vii. Current vs. proposed model
Intends to change the type of speed reducer, since
in the current model (lying policeman) will have to
start on the same, several vehicles are switched off
and this generates delays and therefore a lower
service fee. In the proposed model aims to make
use of high steps type speed reducers.
the theoretical concepts in the projects that are
presented in order to analyze the data and propose
solutions it will allow improving the efficiency of
current models, as in the case of vehicles entering
the university system. In the end proposed a simple
but significant improvement in order to optimize
the service of parking at the university.
ix. Conclusions
After carrying out the study and analysis of queues
in the parking loti t was determined that one server
more is not required to meet the demand for
vehicles, however it is proposed to change the type
of speed reducer for expedite service time of truks
entering the university, creating comfort for the
user.
x. Bibliography
 Hillier, F.S y Lieberman, G.S:
introduction to operations. Second
edition. San Francisco. 1975.
 Taha Hamdy, “Operations Research”,
Pearson Education Mexico, 9th Edition
2012.