Choose the correct options from a, b, c, as clogged basin/toilet, non-

d or e! functioning shower, or broken bed. The

supervisor needs to know for how long
1. The duties of keeping the areas of the
it will be out of order and is
hotel clean, tidy, hygienic, and
responsible to get it into order as fast
pleasant. It also performs the duties
as possible.
pertaining to decoration of hotel a. Check-Out
premises. b. Double Lock Room
a. Housekeeping c. Guest Refuse Service
b. Food and Beverage d. Out of Order
c. Front Office e. Do Not Disturb
d. Security 6. The room status when guest has
e. Sales and Marketing vacated and the room still needs to be
2. It is responsible for guest check-in and
prepared for selling.
check-out, mail and information a. Check-Out
services, and concierge services such b. Double Lock Room
as tour booking, reserving theatre and c. Guest Refuse Service
restaurants, providing airport taxi d. Out of Order
service, etc. e. Do Not Disturb
a. Housekeeping 7. A room with two locks, one by hotel
b. Front Office and the other personal lock put by the
c. Security guest.
d. Sales and Marketing a. Check-Out
e. Food and Beverage b. Double Lock Room
3. The department is responsible for c. Guest Refuse Service
preparing menus, foods, and managing d. Out of Order
inventory of food and beverage items. e. Do Not Disturb
It includes food and beverage 8. In the context of hotel, the term of this
preparation and service for restaurant, section is used for booking a particular
lounge, coffee shops, bars, parties, and accommodation in the hotel by a guest
room service. for a period of time.
a. Housekeeping a. Reservation
b. Front Office b. Banquets
c. Food and Beverage c. Guest Relation Officer
d. Sales and Marketing d. Reception
e. Security e. Lobby
4. The department is responsible for 9. People who travel for fun are called . . .
interviewing and recruiting qualified .
staff to be placed at appropriate a. Tourists
positions. They also conduct exit b. Tourism
interviews for the employees who wish c. Tour
to quit the work. d. Travel
a. Housekeeping e. Leisure
b. Front Office The following text for question 10 to 14.
c. Human Resource
d. Sales and Marketing When guests arrive at a hotel or
e. Food and Beverage call to make bookings, the hotel
5. The status of room is not ready for receptionist is usually the first person they
selling because of some problem such
speak to. It is up to the receptionist to
make guests feel welcome and to deal
efficiently with enquiries. Their tasks are
likelyto include: allocating rooms to
guests, takingand passing on messages,
putting togetherbills and taking payment,
and handling foreignexchange, helping
guests with requests, e.g.asking
housekeeping for extra bedding or
storingvaluables in the hotel safe.
In a large hotel, receptionists use a
computerto handle reservations, and may
also use atelephone switchboard. They
may employ salesskills to encourage
guests to upgrade to a betterroom or eat in
the restaurant, for example.
In larger hotels, there might be a
smallteam of receptionists, each with
specific duties.In a small hotel, they might
do non-receptiontasks too-like serving
drinks.
Reception desks in larger hotels
often stayopen all night, but in smaller
hotels night-timeduties might be taken
over by the porter. Workinghours can
include days, nights, weekendsand public
holidays. Receptionists might workshifts.
There are opportunities for working
parttime or only in the holiday seasons.
10. What is the main job described in the
text?
a. hotel manager
b. hotel porter
c. hotel receptionist
d. hotel waiter
e. hotel room boy
11. A hotel reception may also
a. handle reservation
b. talk to customer
c. serve drinks
d. encorage guest to order foodss and
drinks
e. make up room
12. Where does a receptionist ussually use
a computer to handle reservations?
a. Small hotel
b. Smaller hotel
c. Large hotel
d. Larger hotel
e. Home stay
13. Which statetement is not correct based
on the text?
a. Reception might work shifts.
b. There are opportunities for hotel
receptionist working part time.
c. In smaller hotels, there migt be a
small team of receptionists.
d. Reception desk in larger hotels
often stay open all night.
e. In a small hotel, they might do
non-reception tasks too-like
serving drinks.
14. The following are main tasks of hotel
receptionist, except ....
a. allocating room to guests
b. taking and passing on mesages
c. putting together bills and taking
payment, and handling forign
exhange
d. enjoying dealing with guest
e. handling guest complaint
15. These are usually white, and folded in
the style of the restaurant.
a. place mats
b. table runners
c. napkin
d. buffet skirts
e. tray cloth
16. The term used for all the plates, bowls,
cups, saucers and dishes used to serve
and eat food. These items are usually
made of china or porcelain.
a. cutlery
b. restaurant linen
c. restaurant furniture
d. crockery
e. cocktail
17. The study of health and the prevention
of the dease.
a. medicine
b. hygiene
c. life saving
d. first aid
e. emergency
18. They are often responsible for
spreading disease and bacteria.
 Therefore you should take every
precaution to have pest free
environment to avoid guests falling ill.
a. Pest control
b. Engineering
c. Cook
d. Waiter
e. Gardener
19. Identitified the napkin folding beside:
a. cockscomb or bird of paradise
b. triple wave
c. candle
d. fan
e. rose
This text is for number 20 to 23.
Smoking in a restaurant does not
only give the bad impact to the active
smokers but also the passive ones.
Smoking in a restaurant is impolite.
The smell of the smoke affects all people
and can turn them off their food. People
pay to taste good food and not to be put off
by foul-smelling smoke.
Besides, smoking harm the others
especially passive smokers, that is,
breathing in smoke made by a smoker, can
lead to asthma attacks and even cancer.
Finally, smoking is dangerous and
a health risk to the smoker. Cigarettes
cause heart and lung disease and people do
not smoke anywhere, not just in
restaurants.
Regarding to the bad impacts,
smoking must not be allowed in any
restaurants.
20. The communicative purpose of the text
is to . . . .
a. explain how the smoking can be
dangerous
b. retell about some positive effects of
smoking
c. persuade readers with the smoking
risk
d. describe how the smoking is not
allowed
e. persuade readers that smoking must
be banned
21. Smoking in a restaurant is impolite.
(paragraph 2).
The synonym of the underlined word is
....
a. rude
b. polite
c. delicate
d. sensitive
e. kind
22. The statements below are true based on
the text, except . . . .
a. Smoking is dangerous
b. Smoking makes us better
c. Smoking is unhealthy for the
smoker
d. Smoking must not be allowed
e. Smoking harms to the others
23. What is the main idea of the second
paragraph?
a. Smoking in a restaurant is rude to
do
b. Passive smoking is made by a
smoker
c. Cigarettes cause heart and lung
disease
d. Smoking in restaurants must not be
allowed
e. The smell of the smoke affects all
people
Choose the correct statements of
abbreviations used in housekeeping for
question 24 to 28!
24. CO
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock
put by the guest.
 c. The privacy tag depicts that the
guest does not wish to be disturbed
by housekeeping.
d. The status of the room as occupied
by the guest or displays signs of
being occupied by the guest.
e. The status of the guest room when
the guest has vacated the room.
25. OC
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock
put by the guest.
c. The privacy tag depicts that the
guest does not wish to be disturbed
by housekeeping.
d. The status of the room as occupied
by the guest or displays signs of
being occupied by the guest.
e. The status of the guest room when
the guest has vacated the room.
26. VC
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock
put by the guest.
c. The privacy tag depicts that the
guest does not wish to be disturbed
by housekeeping.
d. The status of the room as occupied
by the guest or displays signs of
being occupied by the guest.
e. The status of the guest room when
the guest has vacated the room.
27. DL
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock
put by the guest.
c. The privacy tag depicts that the
guest does not wish to be disturbed
by housekeeping.
d. The status of the room as occupied
by the guest or displays signs of
being occupied by the guest.
e. The status of the guest room when
the guest has vacated the room.
28. DND
a. The room status when guest has
vacated and the room still needs to
be prepared for selling.
b. A room with two locks, one by
hotel and the other personal lock
put by the guest.
c. The privacy tag depicts that the
guest does not wish to be disturbed
by housekeeping.
d. The status of the room as occupied
by the guest or displays signs of
being occupied by the guest.
e. The status of the guest room when
the guest has vacated the room.
29. First,……the phone receiver.
a. put of
b. take
c. push
d. lift
e. pull
30. Then, ……..the coin (s)
a. enter
b. move
c. deliver
d. hrow
e. change
31. Next,……the number you want.
a. call
b. dial
c. read
d. press
e. hit
32. wait for the dial ……. d. Log Book
a. instaled e. Repair and Maintenance Order
37. Susunan jadwal kerja bagi karyawan
b. connecting pada tiap department di hotel yang
c. connected harus dipasang di tempat yang mudah
d. relate diketahui oleh semua karyawan hotel
e. relating sesuai department tempatnya bekerja.
33. 30. finally,put the ….. back after you a. Daily Guest List
finish the call. b. Guest Directory
a. called c. Working Schedule
b. button d. Log Book
c. cable e. Repair and Maintenance Order
d. stick 38. Daftar harian yang berisi informasi
mengenai jumlah tamu yang menginap
e. receiver
dihotel, tamu yang diharapkan datang
34. We live in the same building ……
besok, tamu VIP yang menginap di
apartment has one bedroom.
hotel, tamu VIP yang diharapkan
a. ours
b. our datang besok, tamu grup yang datang
c. us hari ini dan besok, persentase tamu
d. we yang menginap di hotel.
e. we are a. Daily Guest List
b. Guest Directory
c. Working Schedule
d. Log Book
e. Repair and Maintenance Order
39. Kamar hotel yang ditempati oleh
karyawan atau pimpinan hotel maka
Identify the question (Bahasa Indonesia) tidak dikenakan biaya apapun, dengan
into correct option (English) number 35 kata lain compliment.
to 50! a. Out of order
b. Houseman
35. Buku petunjuk atau informasi yang c. House Use
diperlukan oleh tamu untuk d. In House
mengetahui mengenai fasilitas yang e. Host
tersedia, baik yang ada di hotel 40. Hotel yang menganut sistem dimana
maupun yang berada diluar hotel. harga kamar sudah termasuk tiga kali
a. Daily Guest List makan atau room rate include three
b. Guest Directory time meals yaitu
c. Working Schedule a. Full American Plan
d. Log Book b. Modified American Plan
e. Repair and Maintenance Order c. Continental Plan
36. Daftar permintaan perbaikan alat-alat d. Bermuda Plan
atau perlengkapan hotel bila ada e. European Plan
kerusakan. Pengajuan perbaikan 41. Pemesanan kamar untuk sebuah
diajukan kepada Engineering rombongan yang akan melakukan
Department. pertemuan di hotel. Pemesanan kamar
a. Daily Guest List ini biasanya dibuat oleh sebuah
b. Guest Directory organisasi, perusahaan, atau suatu
c. Working Schedule
 asosiasi. Harga kamar yang diberikan
biasanya adalah harga komersial.
Berdasarkan klasifikasi Pemesanan
disebut
a. Individual Reservation
b. Conference Reservation
c. Group Reservation
d. Correspondence
e. Guest Comment
42. Pariwisata adalah industri jasa, yang
menangani (kesatuan) jasa layanan
mulai dengan transportasi, jasa
keramahan, tempat tinggal, makanan
dan minuman, dan jasa yang
bersangkutan lainnya. Istilah yang
tepat untuk pengertian diatas adalah
a. Tourism
b. Tourist
c. Tour Agent
d. Tourist Object
e. Traveler
43. Menurut kamus Oxford, The advance
learner’s Dictionary adalah: “Building
where meals and rooms are provided
for travelers.” Yang dapat diartikan
sebagai bangunan (fisik)
menyediakan layanan kamar, makanan
dan minuman bagi tamu. Yang
dimaksud pengertian diatas adalah
a. Restoran
b. Tempat Rekreasi
c. Sekolah Perhotelan
d. Hotel
e. Warung
44. Tujuan dari perusahan perhotelan
adalah tingkat hunian kamar yang
tinggi, lama tinggal yang panjang.
Istilah pariwisata yang digunakan pada
kalimat bergaris bawah adalah
a. Room Occupancy
b. Housekeeper
c. Room Attendant
d. Room Service
e. Order Taker
45. Apabila tamu yang menginap tidak
menerima pelayanan yang memuaskan
atau bahkan kecewa atau marah
disebut ....
a. Guest comment
b. Guest Complaint
c. Guest Satisfaction
d. Guest Laundry
e. Guest Activities
46. Mempersiapkan tempat tidur
merupakan satu bagian pekerjaan yang
harus dilaksanakan oleh pramugraha
pada waktu membersihkan kamar.
a. Make Up Room
b. Making Bed
c. Vacant Room
d. Occupied Room
e. Expected Arrival Room
47. Dua kamar yang bersebelahan satu
sama lainnya yang dihubungkan
dengan pintu penghubung. Kamar
seperti ini biasanya digunakan oleh
tamu yang datang bersama keluarga.
a. Connecting Room
b. Adjoining Room
c. Adjacent Room
d. Duplex Room
e. Cabana
48. Shift kerja dengan jam kerja mulai
yang pukul 06:00 – 14:00 atau 07:00 – 15:00
atau 08:00 -16:00 adalah
a. Morning Shift
b. Afternoon Shift
c. Night Shift
d. Midday Shift
e. Twilight Shift
49. Barang-barang uang diperlukan oleh
tamu namun tidak tersedia di dalam
kamar tamu. Jika memerlukan barang-
barang tersebut tamu dapat
menghubungi petugas housekeeping
disebut
a. Make up Room
b. Do not disturb sign
c. Guest complaint
d. Guest directory
e. Guest loan item
50. Standar penampilan atau grooming
yang harus diterapkan oleh karyawan
yang bekerja di hotel, baik yang kontak
langsung maupun tidak langsung
dengan tamu disebut
a. Appearance Standard
b. Guest complaint
c. Guest directory
d. Guest loan item
e. Guest Satisfaction