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PRACTICE FOR THE YOUNG CATARACT SURGEON P.8 YOU: TAX-SAVING IDEAS YOU CAN DO NOW P.20
PREVIEW ISSUE
TM
P.25
Your Biggest
Challenge Since
Residency:
Avoiding 3 New
Financial Threats
in Group Practice
P.16
An ASCRS Publication
• Authoritative, easily understood
information on LASIK and
Premium IOls from ASCRS,
the leader in cataract and
refractive surgery education
• Reduced Chair Time
• Better Educated Patients
• Realistic Expectations
• Features that keep
patients on your site
Foundation
ADVANCING THE WORLD’S VISION
INCORPORATING PREMIUM IOLS INTO YOUR DON’T LET ANOTHER APRIL 15TH BE RAINY FOR
PRACTICE FOR THE YOUNG CATARACT SURGEON P.12 YOU: TAX-SAVING IDEAS YOU CAN DO NOW P.18
PREVIEW ISSUE
tax planning, this publication will become a “go to” resource for
Donald R. Long helping your practice excel. OB will also provide expert insight on
Publisher government health care reform. In addition, this magazine will
dlong@eyeworld.org
target newer doctors and help them develop their businesses from
Erem Latif the ground up: setting up, maintaining, and growing a practice.
Editor
elatif@eyeworld.org OB was created in answer to a need expressed by anterior segment
surgeons for a practice management magazine addressing their
Julio Guerrero
Graphic Design specific concerns. Each article is specifically selected to provide
jguerrero@eyeworld.org comprehensive and detailed information valuable to the oph-
thalmic surgeon. OB will draw from the knowledge and experience
Stacy Majewicz
Production Editor of the ASCRS clinical committees and our editorial board, as well
smajewicz@eyeworld.org as financial, technology, and human resource consultants and
Jeff Brownstein writers to develop timely, robust articles.
Sales
jbrownstein@eyeworld.org We hope you enjoy the preview issue of OB and are sure you will
anticipate its launch later this year.
Paul Zelin
Sales Like all ASCRS publications, we are here to serve your needs.
pzelin@eyeworld.org
We welcome your ideas, comments and suggestions as your input
ASCRS Publisher: OphthalmOlOgy Business is will help us develop a publication that will answer the needs of
published quarterly by ASCRS Ophthalmic
Services Corp., 4000 Legato Road, Suite 700,
the ophthalmic surgeon. We look forward to hearing from you.
Fairfax, VA 22033-4003; telephone 703-591-
2220; fax 703-273-2963. Printed in the USA.
Page 8 Incorporating premium IOLs 20 Don’t let another April 15th be rainy for you:
4 tax-saving ideas you can do now
by David B. Mandell, J.D., M.B.A., Jason M. O’Dell, C.W.M.,
and Carole C. Foos, C.P.A.
Special Features
3 From the Publisher
I
door with a product. If the product is the “feeling” patients have when
poor services will destroy a defective it can be returned. they walk out the door is—in most
medical practice. Earlier this However, in a service cases—all they take away from the
year The Research Institute of industry like experience. They can’t “return” a
America conducted a study medicine, negative experience. All you can
on behalf of the White House’s do is try to make their experi-
Office of Consumer Affairs to meas- ence better the next time,
ure service. While not pertaining but if they leave unhappy
specifically to medicine, I think or unsatisfied, there may
some of the results are quite com- not be a next time to
pelling and can be used as a guide in make it right.
managing a medical practice.*
Here are some of the results:
Only 4% of unhappy patients
bother to complain. To look at it
another way, it essentially means for
every complaint you hear, there are
approximately 24 other patients who
were unsatisfied in some way but
didn’t bother to complain directly to
you. And, while all of those other
unhappy patients didn’t complain to
you, they will likely air their griev-
ances to other potential patients.
Word of mouth is a powerful
source. Put yourself in the position
of a potential patient. If you hear
something negative about a practice,
wouldn’t you likely avoid it and go
to a practice where you heard pos-
itive (or neutral) reviews? Make
sure a patient doesn’t walk out
the door with a frown.
Ninety percent of
patients who are dissatisfied
with the service they receive
will not be back again. If you
have four complaints, the
numbers indicate you may
actually have up to 100
unsatisfied patients, and 90
of those 100 unsatisfied
patients may not return.
In some businesses a
consumer walks out the
retention.
” showing patients they matter and
that you value them.
The recapture rate jumps up to
where the report by The Research
Institute of America referenced a
consumer.
95% if the person believes the com-
plaint was handled adequately and
The numbers also indicate that resolved in a reasonable time. Brad Ruden, MBA
each unsatisfied patient will tell How does your practice handle (602-274-1668;
his/her story to up to nine other complaints? Do the people who han- bruden@medprocms.com),
individuals. As I stated previously, dle the complaints have the authori- is a consultant with MedPro
word of mouth is a powerful force. A ty to resolve them? If not, what is Consulting & Marketing
negative experience can be difficult the timeline to achieve a resolution? Services in Phoenix, Ariz.
to overcome. It can take up to 12 The sooner a complaint is resolved,
positive interactions to overcome the the quicker it is not a distraction to
lingering effects of one negative the practice and the patient is satis-
interaction. fied.
Everyone in your practice is a Reprinted from ADMINISTRATIVE EYECARE,
We live in an era of declining Spring 2010 edition. www.ASOA.org
point of contact for a patient: the customer service. Many of us have For a subscription for your practice call
person who schedules the appoint- come to expect the minimum in cus- 703-591-2220.
ment, the person who does check-in,
the tech who preps the patient, the
doctor who treats the patient, and
the billing person who sees the
patient before s/he leaves. A contact
isn’t just one patient visit but every
interaction the practice has. There
can be three to five contacts in a sin-
gle visit. If one is negative, it can
taint the entire experience. At the
same time, if all contacts are posi-
tive, this can go a long way toward
alleviating a previous negative expe-
rience.
Sixty-eight percent of people
who stopped doing business with an
organization did so because of per-
ceived company indifference. In
short, they didn’t want to frequent a
place where they didn’t feel valued.
Do your patients feel valued?
How so? I hope “value” is more than
just a sign in the waiting room stat-
ing that patients are valued.
Background diving in too quickly can generate the toric IOL. Patients that read a lot
one too many unhappy patients. My about the lens technology and
started implanting premium
I
goal was to convert as many of my understood that nothing is 100%
IOLs (toric and multifocals) variables to constants. were the best patients.
in my fourth year of practice I had the added benefit of seeing Explaining to your patients that
after residency. Why did I the results of earlier multifocals they still might need to wear glasses
wait until my fourth year of implanted in other patients in our for some activities (reading extreme-
practice to incorporate these lenses? practice with good results, but ly small font and possibly while driv-
I was nervous about failing and did they’re not as predictable as toric ing at night) is very important in the
not want to deal with unhappy IOLs and now the newer multifocals. discussion of premium IOLs. More
patients. I learned that patient selection was importantly, read their facial expres-
As a young surgeon, it is exciting extremely important and was very sion and body gestures after making
to try new technology, but it should similar to that of LASIK surgery the statement, “You still might need
be methodically incorporated into patients. I found hyperopes tended to wear glasses”. If they made a com-
your repertoire. Remember, you are to be the happiest patients with any ment such as, “I don’t want to wear
trying to build a practice and your type of lens implant. Patients with a glasses!,” your response should be, “I
reputation. It’s not that implanting a mild to moderate amount of astig- cannot guarantee that you will not
premium IOL is more difficult, but matism were equally as happy with need to wear glasses after surgery. If
exam and review the corneal topog- both at this point. The standard lens have a no pressure approach and
raphy that we perform on every option is a great lens, but it can only simply tell them whether they are a
cataract consult patient. After the focus at one distance, either far away good candidate and leave the deci-
examination, I explain to the patient or up close, but not both. sion to them. In several cases, I have
they have cataracts that are affecting Conversely, the premium lens has had patients come in for additional
vision and is significant enough to the ability to allow patients to focus visits to clarify questions about the
proceed with surgery if they are hav- at distance and near in 80% of cases. premium IOLs. Typically, the second
ing difficulty with their vision. If Nothing is 100%, but if they want to visit type patient should raise a red
they agree at this point to proceed be less dependent upon glasses then flag as a poor candidate and possibly
with surgery, then I finish telling the premium lens option is the best be discouraged about the premium
them about the remaining findings bet. I simply wait for a response and IOLs. Although my most ecstatic
of the eye exam and then I discuss read their body language. If patient patient that I mentioned before
three issues. rubs their neck or squirm in the came in for an additional visit, I
I tell them the process of getting chair, then I take this as, “I’m not added this caveat simply to alert you
ready for cataract surgery involves 3 ready to make a decision, doctor.” I to a possible red flag for a poor pre-
steps: tell them, “You do not have to make mium IOL candidate. Finally, it’s
1)What is a cataract? a decision today.” I tell them, “We important to assess the patient’s
2)What is cataract surgery? are going to watch a video on level of expectations and to match it
3)What are your lens options? cataract surgery and lens options with the appropriate lens options.
(Eyemaginations) next.” If the Do you use the term standard or
What is a cataract? patient is undecided and wishes to premium or multifocal? As surgeons,
I have an eye model in every room discuss the lenses further, then I will it is our job to inform patients about
and show them the eye and explain provide all the details they want. their lens options. I think an impor-
that we are born with a clear lens After several minutes and sometimes tant caveat here is that the term
and when most of us reach about 10-15 minutes later if they are still “premium” does not necessarily
age 60, we all develop cataracts undecided, I simply tell them that I equate to premium vision because
which is a cloudy lens. Then I am going to ask them one question some patients will see very well with
replace the clear lens in the model that will tell me whether they are a a monofocal lens. Understanding
with a cloudy one and show good candidate for the premium lens your target audience is key. If the
patients. I ask them, “Do you have or the standard lens. They usually sit individual uses monofocal and mul-
any questions about cataracts?” up and become more attentive to the tifocal in their terminology while
following question: “Do you mind asking questions, then I suggest con-
What is cataract wearing glasses?” If they say emphat- tinuing with these terms. I like to
surgery? The second step is ically, “No, I don’t mind wearing start off using “standard” vs. “premi-
cataract surgery. I make a small inci- glasses.” Then, I tell them, “I would um” terms and then define them as
sion and create an opening in the proceed with the standard lens.” It is monofocal and multifocal. The art of
cataract to remove the cloudy mate- our job to provide recommendations medicine is the ability to connect
rial with an ultrasound, called pha- to patients that are best for their with the patients and to educate
coemulsification and replace it with needs. The patient proceeds to view them to provide the best recommen-
a clear lens. I discuss the risks, bene- the video and then my surgery coor- dation that matches the patients’
fits, and alternatives to the surgery at dinator arranges the surgery date. needs. OB
this point. She is knowledgeable about the lens-
es because we have discussed them
What are your lens and she has read a lot about them.
options? Next, I will discuss She is also knowledgeable about Robert F.
lens options. Assuming no astigma- financing options. In my experience, Melendez, M.D., is a
partner at Eye Associates
tism (i.e., cylinder < 0.75 D ), I will most patients (75%) convert in the
of New Mexico, assistant
tell them there are two types of lens exam room and the remaining con- clinical professor at the
options, a standard lens and a premi- vert to a premium IOL while visiting University of New Mexico
um lens. I tell them they are a candi- with the surgery coordinator. We in Albuquerque, and sec-
date for one or the other lens or tion chief of ophthalmology for Lovelace Hospital
in Albuquerque.
“ I would recommend
hiring a professional
when I speak at ophthalmology or
practice management meetings. This
decision has prompted occasional
open criticism by employees, peers,
administrator even if and even partners when its ramifica-
tions impacted their version of the
the position didn’t pay status quo.
Are you ready for this profound
for itself financially secret? Here it is:
because the real value I admitted to myself that I’m a
poor manager and hired and fully
to me is in improved empowered a “right hand”—a very
good professional administrator.
lifestyle, fewer head- Other than making the decisions
to expand the practice of refractive
aches, higher employee surgery and bring in other excellent
doctors as employees and partners,
morale, and a better no other decision has changed the
quality practice than I practice more. I am still very
involved in the strategic direction
could achieve if I tried and leadership of the practice but
am now free to be less concerned
to manage it myself.
” about the minutiae. I enjoy the prac-
tice of medicine more, worry less
f you think medicine is a dif- backs will reduce the income of most both of these “gross” income reduc-
Disclosure:
This article contains general information that is
not suitable for everyone. The information
contained herein should not be construed as
personalized investment, legal or tax advice.
There is no guarantee that the views and opin-
ions expressed in this article will come to pass
or be appropriate for your particular circum-
stances. U.S tax and state corporate law
changes frequently, accordingly information
presented herein is subject to change without
notice. You should seek professional tax,
employee benefit and legal advice before
implementing any strategy discussed herein.
For additional information about the OJM
Group, including fees and services, send for
our disclosure statement as set forth on Form
ADV using the contact information herein.
David B. Mandell, J.D., M.B.A., Jason M. O’Dell, C.W.M., and Carole C. Foos, C.P.A.
s a physician, do you
“youAsrealize
a physician, do the end of the year. Let’s examine
A realize that—between
income, capital gains,
Medicare, self-employ-
ment and other taxes,
you spend 40 to 50% of your work-
ing hours laboring for the IRS and
that—
between income, capi-
tal gains, Medicare,
them now:
1
Use the Right Practice
Entity/Payment
Structure/Benefit Plans
These areas are where the
vast majority of tax mistakes are
your state? That is a lot of time with
patients for someone else’s benefit.
self-employment, and made by doctors today—and where
many of you reading this could ben-
Given the significance of this fact, taxes, you spend 40 to efit by tens of thousands of dollars
shouldn’t your advisors be giving annually with the right analysis and
you creative ways to legally reduce 50% of your working implementations. Issues here
your tax liabilities? How many tax- include:
reducing ideas does your CPA regu- hours laboring for the Using the legal entity with maxi-
larly provide you? If you are like
most physicians, you probably get
very few tax planning ideas from
IRS and your state?
” mum tax/benefits leverage—whether
that is an “S” corporation, “C” cor-
poration, LLC taxed as “S”, “C”, or
your advisors. five ways to potentially save and partnership
Given these sobering facts, the possibly motivate you to investigate Using a multi-entity structure to
purpose of this article is to show you these planning concepts now, before take advantage of 2 types of entities
hoosing the form and ance provider or Medicare provider Corporations. All businesses that
The basics of
corporations
First, let’s assume that your practice
is either an S or C Corporation.
There is NO reason to practice as a
incorporate are automatically C
Corporations absent an election to
become an S Corporation. Both S
and C Corporations have separate
tax ID numbers and are required to
file tax returns with the federal and
appropriate state tax agencies. Both
This “conventional wisdom” over- sole proprietorship or general part- entities have shareholders. Both enti-
looks the potential benefits a C nership. This results in unnecessary ties can be created in any state in the
Corporation can offer. If you want to lawsuit risk, in addition to the country.
explore ways to reduce unnecessary inability to take advantage of many When a C Corporation earns
taxes without subjecting yourself to valuable tax-deductible business profit, it must pay tax at the corpo-
double taxation AND would like to expenses mentioned in this article. rate level. Profit is the difference
see how you can do this without Second, we need to compare and between income and expenses.
having to change any of your insur- contrast C Corporations and S Compensation paid to physicians, as
VS.
The Physician’s
PERSPECTIVE Shareholders of an S Corporation must treat rental losses
as a passive activity subject to the passive loss and at risk
rules.
I trust my Guide to Working Less and Building More, please call (877)
656-4362.
business
to ASOA.
David Mandell is an attorney and principal of the financial con-
sulting firm O’Dell Jarvis Mandell LLC where Carole Foos works
as a CPA and tax consultant.
www.ASOA.org
T it an opportunity
With a traditional and objectives,” Mr. Fisher said.
that has eluded
many practitioners
IRA the question of With a traditional IRA the ques-
tion of taxes is punted down the
previously—the abil- taxes is punted down line. “You’re not eliminating the tax
ity to convert traditional retirement problem, you’re just differing it to
funds to those in a Roth IRA. Prior to the line. ‘You’re not the future,” Mr. Fisher said. “With a
2010 there were strict income regula- Roth IRA on the other hand, the
tions that made most ophthalmic eliminating the tax earnings are exempt from taxes, so
practitioners ineligible for such Roth the advantage off the starting line
conversions, according to Gregg S.
problem, you’re just from the day it begins a Roth for-
Fisher, CFA, CFP, chief investment
officer of Gerstein Fisher, New York,
differing it to the ward, all of the interest is exempt
from tax.”
N.Y.
“In general if your adjusted gross
income was greater than $100,000 in
future.’
” The other advantage of the Roth
IRA is that account holders are not
required to take money out when
prior years you were not able to con- Potential pluses they reach a certain age as they
vert your retirement funds to a Roth There are of course a lot of consider- would be with a traditional IRA.
IRA,” Mr. Fisher said. “Now, if you ations around potentially doing this. “With a regular IRA when you are
make one billion dollars or just one “It’s very much contingent on your roughly age 70 ½ you are required to
dollar a year, you can do a conver- personal circumstances and everyone start taking money out and at that
sion.” should carefully review this for time you have to pay tax on those
Continued on page 26
In ttoday’s
oday’s e
economic
conomic
omi clima
climate...
I trust my
business
to ASOA.
Sign y
your
our staff up ffor
or a fr
free-trial
ee-trial memb
membership!
ership!
www.ASOA.org
www.ASOA.org
Call Susan at 703-591-2220 or email susan@asoa.or
@ g