NTPC LIMITED
Grid Operator Satisfaction Index Survey 2018-19
Survey Questionnaire
 
 
Please read the following before filling up the response:
 
• Based on your interaction with NTPC, please give your rating on the 10 point scale
(with 10 being the maximum score) as per the Survey questions by Ticking ( √ ) in
appropriate circle.
• If any question is NOT related to your interaction(s) with NTPC, please DO NOT
give any response on that question and leave it Blank.
 
Part-A: Questions for Quantitative Response
 
 
S Description Rating
N 1 2 3 4 5 6 7 8 9 10
 
                     
1.  
 
NTPC Officials
are easily
accessible
   
     
2.  
Awareness of
dealing NTPC
officers
regarding latest
regulations/
procedures/
developments
 
                     
3.  
 
Timely
availability of
Energy
metering data
for accounting
   
                   
4. Timely UI
payment and
reconciliation
by NTPC
 

S Description Rating
N 1 2 3 4 5 6 7 8 9 10
   
                   
5. Maintenance of
Metering &
SCADA
equipments and
Rectification/re
placement of
faulty
equipment by
NTPC
   
                   
6. Adherence to
maintenance
schedule by
NTPC as
agreed in RPC
forums
   
                   
7. Support of
NTPC in
maintaining
Grid Stability /
Security and on
resolving
technical issues
   
     
8. Compliance to
Scheduled
Generation as per
system
requirement
   
                   
9. NTPC Officials
are open to
understanding
system operation
issues and
Interactions with
them are
effective,
informative and
useful
 

S Description Rating
N 1 2 3 4 5 6 7 8 9 10
10. How do you rate
 
                   
NTPC on above
aspect as
compared to
other power
suppliers viz.
State Gencos /
IPPs

 
 
Part-B: Questions for Qualitative Response
 
 
SN Description Response
1. Do you think NTPC is a Yes/ No
responsible entity? Reasons:

2. During emergencies, NTPC Yes/ No

supports the grid demand Remarks:
adequately?

3. Are there any best practices Yes/ No

which you would like NTPC to Remarks:
adopt in their working?

4. Any areas of improvement for Yes/ No

NTPC? Remarks: