CITIZEN’S CHARTER

I. ISSUANCE OF THE FOLLOWING TYPES OF CONSTRUCTION PERMITS

a. Building Permit (New/Renovation)

i. Simple Applications under the One-Stop-Shop

The OSS evaluates and processes permits and clearances for the
following simple structures with a maximum floor area of 1,500 sq. m.:

1. Single dwelling residential building which are not more than

three (3) storey high;
2. Commercial buildings which are not more than two (2) storeys
high;
3. Interior renovations inside a building which already has a
building permit and occupancy permit;
4. Warehouse of not more than two (2) storeys high, which is not
for the storage of hazardous or combustible materials.

ii. Complex Applications not covered by the One-Stop-Shop

b. Ancillary Permits
i. Mechanical Permit
ii. Sanitary / Plumbing Permit
c. Accessory Permits
i. Fencing Permit
ii. Repair Permit
iii. Demolition Permit
iv. Temporary Sidewalk Enclosure
v. Ground Preparation and Excavation Permit
vi. Installation of Accelerograph

Schedule of Availability of Service :

Days : Monday - Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service:Any person, firm or corporation, including any agency or
instrumentality of the government who shall construct, alter, repair, convert, use, occupy,
move,demolish, add any building or structure or any portion thereof or legalize existing
structure within the territorial jurisdiction of Quezon City shall apply for a corresponding
construction permit. (Section 301, Paragraph 1 of the NBCP)

Documentary requirements: (for a more detailed list of requirements specific for each
type of application, please refer to the complete lists of requirements posted at the DBO
lobby and on our website at www.quezoncity.gov.ph)

For Building Permits for Simple Applications (One Stop Shop)

For New & Renovation
• Proof of ownership and rights to the property
• Real property tax declarations
• Real property tax payments (updated)
• Previous building permit and previous approved plans (if for renovation,
addition or extension)
• Application Forms (duly accomplished)
 a. Locational ClearanceApplication form
b. Fire Safety Evaluation ClearanceApplication form
c. Building Permits Application forms
• PRC IDs & PTRs
• Building plans (signed & sealed)
• Supporting documents (signed & sealed)

For Interior renovation inside malls

• Lease Contract or Mall Certification
• Application Forms (duly accomplished)
a. Locational Clearance Application form
b. Fire Safety Evaluation Clearance Application form
c. Building Permits Application forms
• PRC IDs & PTRs
• Building plans (signed & sealed)
• Supporting documents (signed & sealed)

For Building Permits (New & Renovation)Complex Applications

• Proof of ownership and rights to the property
• Real property tax declarations
• Previous building permit and previous approved plans (if for renovation,
addition or extension)
• Clearances
a. Barangay Clearance
b. Locational Clearance
c. Fire Safety Evaluation Clearance
d. Other applicable clearances
• Application forms w/ PRC IDs & PTRs
• Building plans (signed & sealed)
• Supporting documents (signed & sealed)

For Demolition Permit

• Proof of ownership and rights to the property
• Real property tax declarations (lot & building)
• Real property tax certification / clearance (lot & building)
• Barangay Clearance
• Application forms w/ PRC IDs & PTRs
• Supporting documents (signed & sealed)

For Ground Preparation & Excavation Permit

• Proof of ownership and rights to the property
• Real property tax declarations
• Clearances:
a. Barangay Clearance
b. Locational Clearance
• Application forms w/ PRC IDs & PTRs
• Building Plans (signed & sealed)
• Supporting documents (signed & sealed)
• Cash bond (Section 304, Paragraph 4, NBCP)
 For Fencing Permit and For Repair Permit
• Proof of ownership and rights to the property
• Real property tax declarations
• Real property tax certification / clearance
• Previous building permit (if for repair)
• Barangay Clearance
• Application forms w/ PRC IDs & PTRs
• Additional requirements for Fencing Permit applications:
a. Lot plan (indicating the length of the fence, the location and width of the
gate/ opening)
b. Building Plans (for fence more than 1.00 meter high)
c. Written consent from affected neighbors (if fence height is more than 1.80
meters)
• Supporting documents

For Mechanical or Sanitary Plumbing Permit

• Approved building permit
• If mechanical permit for tower crane
a. Barangay Clearance
b. Neighbor’s or HOA’s written consent
• Application forms w/ PRC IDs & PTRs
• Plans (signed & sealed)
• Supporting documents (signed & sealed)

For Temporary Sidewalk Enclosure

• Approved building permit
• Barangay Clearance
• DPWH Clearance (if along a national road)
• Application forms w/ PRC IDs & PTRs
• Building plans (signed & sealed)
• Supporting documents (signed & sealed)

For Permit to Install Accelerograph

• Application Form (Equipment Installation Permit for Accelerograph)
• Equipment specifications (Notarized) – one to one correspondence (Supplier)
• Blueprint of the as-built plans of the building/s (Structural Engineer)
• Structural design calculation / computations (Structural Engineer)
• Baseline data of the building (Structural Engineer)
• Baseline data on Alert Level (Structural Engineer)

Processing Period: 12 working days for complex applications and 7 working days for
simple applications, if application documents are compliant to the NBCP and other
referral codes

HOW TO AVAIL OF THE SERVICE

Service Duration of Person in
Step Applicant / Client Fees Forms
Provider Activity Charge
Download application
forms, data capture
(Quezon City
sheet and list of
1 Real time website
requirements from our
Administrator)
website at
www.quezoncity.gov.ph
 or
Get application forms,
Give
data capture sheet and
application
list of requirements
forms, data
from the Concierge of 3 minutes Concierge Staff
capture sheet
the Department of the
and list of
Building Official (QC
requirements
DBO)
How to file your
2
application
Present complete
application documents
at the Receiving Section
• Locational
of DBO: Clearance
• For senior citizens, Application
Forms (for OSS)
persons with • Fire Safety
disability, pregnant Evaluation
women and women Clearance
Application
with little children, Forms (for OSS)
get a priority queuing Receiving • Building Permit
Officer at Form,
number and proceed
• Sanitary/
to Window 3, 4 or 5 Window 3, 4, Plumbing
for simple Check for • 20 5, 6, 7 or 8 Permit Form (if
applicable),
applications and 6, 7 minutes • Electrical Permit
completeness
or 8 for complex for simple Form (if
applications after the of documents. applicable),
applicatio • Mechanical
queuing number is Give the ns Permit Form (if
called. follow-up slip applicable),
• Demolition
• For applicants with to the Receiving Permit Form (if
Green Building applicant with • 40 Officer at
applicable),
application, Proceed instructions on minutes • Fencing Permit
Window 6 Form (if
to the Green Lane at how and when for applicable)
(Green Lane)
Window 6. complex
to follow up.
• For other building- applicatio Receiving
(Day 1) ns
permit applicants, get Officer at
a queuing number Window 3, 4,
and proceed to 5, 6, 7 or 8
Window 3, 4 or 5 for
simple applications
and 6, 7 or 8 for
complex applications
after the queuing
number is called.
Internal
5 working
Process
days (Day 1 OSS Evaluators,
(Day 1 to Day
to Day 5) CPD
5) for Simple
for simple Evaluators,
Applications
9 working Billing Officer
days (Day 2 and the City
(Day 2 to Day Building
to Day 10)
10) for Official
for
Complex
complex
Applications
How to follow up your application (after 5 working days
3
for simple applications and 10 working days for
 complex applications)
3a.) If
application is
compliant,
instruct
applicant to
proceed to
Window 17 for
simple or 18
• through telephone call for complex, to
at 988 4242 local 8907, pick up the
or order of
payment (OP).
• through personal visit Receiving Staff
5 minutes
to QC DBO. Get a 3b.) If at Window 1
queuing number. When application is
the queuing number is for compliance,
called, present follow- instruct
up slip at Window 1. applicant to
proceed to OSS
Compliance
Section for
simple and
TCEU for
complex to get
the application
documents.
Automated
text response
on the status of
(Applicant shall
applications
receive a text message
after 5 working
on the status of DBO Systems
days for simple Real time
application from the Administrator
and 10 working
DBO Systems
days for
Administrator.)
complex from
the date of
application.

After 5 working days for simple applications and 10 working days for complex applications:
Present follow-up slip,
valid ID and notarized
authorization letter (if
4
representative) to the
Information Window at
window 1
4a.) If compliant,
get the Order of 4a.) Release Releasing Staff
Payment (O.P.) at the Order of at Window 17 or
Window 17 for simple Payment (O.P.). 5 minutes 18

and 18 for complex.

4b.) If for 4b.) Release OSS Compliance
 compliance, get the non- Officer for
simple,
deficient documents compliant
TCEU Staff for
from the OSS documents to complex
Compliance Section for the applicant.
simple and TCEU for
complex. (Refer with
your design
professionals for the
necessary corrections as
indicated on the
evaluation sheets.)
4c.) Return the
corrected documents to
OSS Compliance Section 4c.) Evaluate
for simple and TCEU for corrected
complex. documents if OSS Compliance
Officer, OSS
i. For simple compliant to
Evaluators, OSS
application, confer the NBCP and Chief
with OSS Compliance other referral TCEU Staff, TCEU
Officer and if codes. If Evaluators, TCEU
Chief, Billing
complete, go to step approved, give
Officer and the
4 applicant a City Building
ii. For complex, confer compliance Official
with TCEU evaluators slip. For
for approval and if issuance of OP
approved, go to Step
4
(Cashier of the
Pay at the City Refer to
Quezon City
(Issue the the
5 Treasurer's Cashier at Treasurer's at
official receipt) Schedule
windows 13 or 14. windows 13 or
of Fees
14)

Encode the
Bring the official receipt
O.R. number Releasing Staff
(O.R.) to the Releasing at Window 15 or
and release the
Staff at Window 15 or 16 for simple
6 approved plans 5 minutes
16 for simple and and Window 19
to the or 20 for
Window 19 or 20 for
applicant for complex.
complex.
duplication
Receive the
approved plans
with
duplications
Submit the approved
and instruct the
plans together with Releasing Staff
applicant to at Window 15 or
duplications to the
wait for 1 hour 16 for simple
7 Releasing Staff at 10 minutes and Window 19
for simple and
Window 15 or 16 for or 20 for
to return after
simple and 19 or 20 for complex.
2 working days
copmplex
for complex for
the release of
permits:
• For simple
 applications
a. Locational
Clearance
b. Fire Safety
Evaluation
Clearance
c. Building
Permits
• For complex
applications
a. Building
Permits
How to get your building permit (1 hour for simple and 2 working days for complex from the date
the photocopies of approved plans and other pertinent documents was submitted):
Present the follow-up Release the
slip, a valid ID and a permits • 10 minutes
notarized authorization (together with for simple
Releasing Staff
letter (if representative) the Locational application
at Windows15
to the Releasing Staff at Clearance and or 16 for simple
8 • 45 minutes and Windows 19
Windows15,16 (for the Fire Safety
for or 20 for
Simple Applications) or Evaluation complex complex
at Windows19 or 20 (for Clearance for application
Complex Applications) simple s
and claim the permit. applications)

END OF TRANSACTION

II. ISSUANCE OF ELECTRICAL (or Wiring) PERMIT (with CERTIFICATE OF

ELECTRICAL INSPECTION (or CEI))

Schedule of Availability of Service :

Days : Monday-Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service: Any person, firm or corporation, including any agency or
instrumentality of thegovernment who shall get a new electrical connection,
reconnection, relocation or remodeling of existing electrical installation or for
energization of temporary construction facility within the territorial jurisdiction of Quezon
City shall apply for an electrical permit with certificate of electrical inspection (CEI).

Documentary requirements: (for a detailed list of requirements specific for each type of
application, pleaserefer to the complete lists of requirements posted at the DBO lobby
and on ourwebsite at www.quezoncity.gov.ph)

General Requirements:
• Proof of ownership and rights to the property
• Duly accomplished application forms with PRC ID & PTR
Supplemental Documents: (if applicable)
• Meralco Bill
• Meralco Service Contract
• Approved Building Permit or follow-up slip (for temporary
connection)
 • Approved Fencing Permit or follow-up slip (for temporary
connection)
• Previous Annual Inspection Certificate for Electrical
• UPAO Clearance with Barangay Clearance
• Notarized Business Permit Application (Copy)
• Location Map/Sketch (in a bond paper)
• Affidavit of Undertaking and Commitment
• Notarized Authorization Letter (for applicant's representative)
• Electrical Plans
a. if more than 5kW for Temporary Construction Facilities
b. if with renovation for Remodel of Service Entrance

Processing Period: 10 working days, if the application documents and the wiring
installation are conforming to the Philippine Electrical Code (PEC)

HOW TO AVAIL OF THE SERVICE

Service Duration Person in
Step Applicant Fees Forms
Provider of Activity Charge
Download application
forms and list of
requirements from our
1 Real time
website at
www.quezoncity.gov.ph
or
Get application forms Give
and list of requirements application
from the Concierge of forms and Concierge
3 minutes
the Quezon City list of Staff
Department of the requiremen
Building Official ts
2 How to file your application:
Check for
completene
ss of • Electrical
Present complete Permit
documents
application documents to Electrical Form
and receive
the Electrical Permit Permit and
if complete.
Receiving Staff at
Give
3 to 5 Receiving • Certificate
Window 10 and come minutes Staff at of
instruction
back after 5 working days Window Electrical
to the
to get the order of 10 Inspection
applicant on (CEI)
payment (OP).
when and Form
how to
follow up.
Internal process:
Constructi
on
Permits
Division
Process the (CPD)
order of 5 working electrical
Payment days evaluator
(O.P.) and the
electrical
permit
billing
officer
3 How to follow up the release of your order of payment (after 5 working days):
• through telephone call Give the
at 988 4242 local 8907, status of
or the order of
Receiving
• through personal visit payment
5 minutes Staff at
to DBO. Get a queue and instruct
Window 1
number .When queue applicant to
number is called, proceed to
proceed to Window 1. Window 21.
4 How to claim your order of payment (O.P.):
Present a valid ID and
authorization letter (if Releases Releasing
representative) to the the Order of Staff at
5 minutes
Releasing Staff at Payment Window
Window 21. Get the (O.P.). 21
Order of Payment (O.P.).
(Cashier of
the Quezon
Pay at the City (Issue the Refer to the
City
5 Treasurer's Cashier at official Treasurer's
Schedule of
windows 13 or 14. receipt) at windows Fees
13 or 14)
Encodes the
O.R.
number and
Bring the official receipt
advises the
(O.R.) to the DBO -
applicant
Releasing Staff at
that the Releasing
Window 21. (Applicant
DBO Staff at
6 will be notified that the 3 minutes
electrical Window
DBO electrical inspector
inspector 21
will inspect the project
will inspect
site within 5 working
the project
days.)
site within 5
working
days.
7 Inspection process (within 5 working days from the date the OR was submitted to DBO
Inspect the
project site
if electrical
installation
is compliant
to PEC: Within 5
Final
a.) if working
Permits
7a.) If compliant, compliant, days from
Division
wait 2 working days, as advise the
(FPD) -
advised by the DBO applicant to encoding
Electrical
inspector before going to claim the of the O.R.
Inspector
QCDBO to claim the CEI. CEI at Number.
Window 8
of the
Releasing
Section of
the DBO.
7b.) If for b.) if for Within 5 Final
compliance, receive the compliance, working Permits
advice of action from the issues the days from Division
DBO electrical inspector. advice of the (FPD) -
(Refer with your private action. encoding Electrical
electrical practitioner on of the O.R. Inspector
 record for the necessary Number.
corrections as indicated
on the advice of action.)
Request for re-
inspection. Go to Step 7
8 How to follow up the release of your CEI:
• through telephone call
• Gives the
at 988 4242 local 8907,
status of
or
the CEI
• through personal visit Receiving
application
to DBO. Get a queue 5 minutes Staff at
and instruct
number from Window 1. Window 1
applicant to
When the queue number
proceed to
is called, proceed to
Window 8.
Window 22.
9 How to claim your CEI:
Presents a valid ID and
authorization letter (if Releasing
representative) to the • Releases Staff at
5 minutes
Releasing Staff at the CEI. Window
Window 22 and get the 22
CEI.
END OF TRANSACTION

III. ISSUANCE OF THE CERTIFICATE OF FINAL ELECTRICAL INSPECTION

(CFEI)

Schedule of Availability of Service :

Days : Monday-Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service: Any person, firm or corporation, including any agency or
instrumentality of the government who wish to get a new permanent electrical connection
for a newly constructed building/structure within the territorial jurisdiction of Quezon City
shall apply for a corresponding certificate of final electrical inspection. (Section 309,
Paragraph 1 of the NBCP)

Documentary Requirements: (for a detailed list of requirements, please refer to the

complete lists of requirements posted at the DBO lobby and on our website at
www.quezoncity.gov.ph)

a. Photocopy of the approved building permit

b. Photocopy of the approved electrical permit
c. Duly filled out Certificate of Final Electrical Inspection form w/ PRC ID &
PTR
d. Approved electrical plans / As-built electrical plans (if with deviation from
the approved electrical plans or if Green Building)
e. Supporting documents

Processing Period: 7 working days, if CFEI application is compliant to the NBCP and
other referral codes.

HOW TO AVAIL OF THE SERVICE

 Duration Person in
Step Applicant Service Provider Fees Forms
of Activity Charge
Download CFEI
application forms and
list of requirements
1 Real time
from our website at
www.quezoncity.gov.p
h or
Get CFEI application
forms and list of
Give the CFEI
requirements from the
application forms Concierge
Concierge of the 2 minutes
and list of Staff
Quezon City
requirements
Department of the
Building Official (DBO)
How to file your
2
application
Present complete
application Receiving
documents at Check for Officer at Certificate of Final
Window 10 (Electrical completeness of 5 minutes Window10 Electrical Inspection
Permit Lane) of the documents. (Electrical Permit
Forms
Receiving Section of Lane)

DBO.
Final Permits
Inspection and
6 working Division (FPD)-
Evaluation Electrical
days (Day Inspector, FPD
Process
2 to Day 7) Chief and the City
(Day 2 to Day 7) Building Official
How to follow up your application (after 7 working
3
days):
• through telephone Receiving
Give the status of
call at 988 4242 local 5 minutes Staff at
the application.
8907, or Window 1
• through personal
visit to DBO. Get a
Receiving
queue number. When Give the status of
5 minutes Staff at
the queue number is the application.
Window 1
called, proceed to
Window 1.
Inspects if
electrical
installation is
conforming to the
4 approved
electrical plans
and compliant to
the applicable
codes:
4a.) If a.) if compliant,
compliant, wait 2 advises applicant to
FPD-
claim after 2
working days, as Electrical
working days the
advised by the DBO CFEI at Window 8 of Inspector,
electrical inspector, the Releasing FPD Chief
for the processing of Section of the DBO.
and the City
the CFEI before Building
going to DBO to 6 working Official
claim the CFEI. days (Day
4b.) If for b.) if for 2 to Day 7)
compliance, receives compliance,
the advice of action issue the advice
from the DBO of action.
electrical inspector.
(Refer with your
professionals on record for
the necessary corrections as
indicated on the advice of
action.)
 4c.) Re-submit c.) Evaluates the
corrected corrected
documents to documents if
Window 8 for compliant to the
NBCP and the –
approval. If
PEC. If compliant,
approved, request
schedules a re-
for re-inspection and inspection. (Back to
go to Step 4. Step 4.)
How to claim your
CFEI:
Present valid ID and
notarized
Releasing
authorization letter Release the 5 to 10
5 Staff at
(if representative) to CFEI. minutes
Window 22.
the Releasing Staff
at Window 22.
END OF TRANSACTION

IV. ISSUANCE OF THE CERTIFICATE OF OCCUPANCY / CERTIFICATE OF

USE

Schedule of Availability of Service :

Days : Monday-Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service: Any person, firm or corporation, including any agency or
instrumentality of the government who shall occupy and/ or use any building/structure,
any portion thereof within the territorial jurisdiction of Quezon City shall apply for a
corresponding Certificate of Occupancy / Use. (Section 309, Paragraph 1 of the NBCP)

Documentary Requirements:(for a detailed list of requirements, please refer to the

complete lists ofrequirements posted at the DBO lobby and on our website
atwww.quezoncity.gov.ph)

For Certificate of Occupancy / Use for simple applications (OSS)

• Fire Safety Inspection Certificate (FSIC) Application form
• Photocopies of all Fire Safety Clearances and Fire Safety Checklist
• Photocopies of the Locational Clearance (LC)
• Photocopies of all approved permits
• Certificate of Completion (for the structure) w/ PRC IDs & PTRs
• Certificate of Final Electrical Inspection (for the electrical) w/ PRC IDs &
PTRs
• Certificate of Completion (for the machinery) w/ PRC IDs & PTRs
• Approved plans or As-built plans, if with deviation
• Applicable supporting documents

For Certificate of Occupancy / Use (for complex applications)

• Fire Safety Inspection Certificate (FSIC)
• Photocopies of the Locational Clearance (LC)
• Photocopies of all approved permits
• Certificate of Completion (for the structure) w/ PRC IDs & PTRs
• Certificate of Final Electrical Inspection (for the electrical) w/ PRC IDs &
PTRs
• Certificate of Completion (for the machinery) w/ PRC IDs & PTRs
 • Approved plans or As-built plans (if with deviation from the approved
plans or if Green Building)
• Applicable supporting documents

Processing Period: 12 working days for complex applications and 7 working days for
simple applications, if certificate of occupancy/use application is compliant to theNBCP
and other referral codes.

HOW TO AVAIL OF THE SERVICE

Service Duration of Person in
Step Applicant Fees Forms
Provider Activity Charge
Download Certificates
of Completion, data
capture sheet and list
1 of requirements from Real time
our website at
www.quezoncity.gov.
ph or
Get application forms
and list of Give
requirements from application
the Concierge of the forms, data Concierge
3 minutes
Quezon City capture sheet Staff
Department of the and list of
Building Official (QC requirements
DBO)
How to file your
2
application
Present complete
application
documents at the
Receiving Section of
DBO:
• For senior citizens,
persons with
disability, pregnant
women and women
with little children,
get a priority Receiving
queuing number Officer at
and proceed to Window 3, 4,
Window 3, 4 or 5 5, 6, 7 or 8 Certificate of
for simple and Check for
Completion
Window 6, 7 or 8 completeness
(Structure),
for complex after of documents. • 20 minutes
Certificate of
the queuing Give the for simple Final
number is called. follow-up slip applications
Electrical
• For applicants with to the
Inspection
Green Building applicant with Receiving
40 minutes (CFEI),
application, no instructions Officer at
need to queue. for complex Certificate of
on how and Window 6
Proceed to the applications Completion
when to (Green Lane)
Green Lane at (Mechanical)
follow up.
Window 6. , if
(Day 1)
• For other applicable
Occupancy-permit
applicants, get a Receiving
queuing number Officer at
and proceed to
Window 4, 5
Window 3, 4 or 5
or 6
for simple and
Window 6, 7 or 8
for complex after
 the queuing
number is called.

FPD-
5 working Inspectors,
Inspection & days for FPD Chief,
Evaluation simple and 6 Billing Officer
Process working and the City
(Day 2 to Day days (Day 2 Building
7) to Day 7) for Official
complex
How to follow up your application (after 5 working days
3 for simple applications and 10 working days for
complex applications):
3a.) If
application is
compliant,
instruct
applicant to
proceed to
• through telephone
Window 17
call at 988 4242 local
for simple or
8907, or
18 for
complex, to
pick up the
order of
payment
(OP).
3b.) If Receiving Staff
5 minutes
application is at Window 1
for
compliance,
instruct
• through personal applicant to
visit to QC DBO. Get a proceed to
queue number.. When OSS
the queue number is Compliance
called, present follow- Section for
up slip at Window 1. simple and
TCEU for
complex to
get the
application
documents..
Text blasts the
(Receives a text status of
message on the status applications
DBO Systems
of application from after 10 Real time
Administrator
the DBO Systems working days
Administrator.) from the date
of application.
After 5 working days for simple applications and 10 working days for complex applications:
Present follow-up slip,
valid ID and notarized
authorization letter (if
4
representative) to the
Information Window
at window 1
4a.) If compliant, 4a.) Release Releasing Staff
get the Order of the Order of 5 minutes at Window 17
Payment (O.P.) at Payment or 18
 Window 17 for simple (O.P.).
and window 18 for
complex.
4b.) If for
compliance, get
deficient documents
at the Technical OSS
4b.) Release
Compliance and Compliance
the non-
Evaluation Unit Officer for
compliant
(TCEU). (Refer with simple, TCEU
documents to
your design Staff for
the applicant.
professionals for the complex
necessary corrections
as indicated on the
evaluation sheets.)
4c.) Return the
corrected documents
to OSS Compliance 4c.) Evaluate
Section for simple and corrected
OSS
to TCEU for complex. documents if
Compliance
i. For simple compliant to
Officer,OSS
application, confer the NBCP and
Chief or TCEU,
with OSS Compliance other referral
TCEU Chief
Officer and if codes. If
and the City
complete, go to step 4 approved,
Building
ii. For complex, give applicant
Official
confer with TCEU a compliance
evaluators for slip.
approval and if
approved, go to Step 4
(Cashier of the
Refer to
Pay at the City (Issue the Quezon City
the
5 Treasurer's windows official Treasurer's
Schedule
13 or 14. receipt) Windows 13
of Fees
or 14)
Encode the
O.R. number
and instruct
Releasing Staff
Bring the official the applicant
at Window 15
receipt (O.R.) to the to come back
or 16 for
Releasing Staff at after 1hour
6 3 minutes simple and
Window 15 or 16 for for simple and
Window 19 or
simple and 19 or 20 2 working
20 for
for complex. days for
complex
complex to
claim the
certificate.
How to get your occupancy permit (1hour for simple and 2 working days for complex from the date
the OR was submitted):
Present follow-up slip, • 20 minutes
valid ID, authorization Release the for simple Releasing Staff
letter (if certificate of applications at Window 15
representative) and occupancy / or 16 for
7 the tax declaration for use and get simple and
• 45 minutes
the new improvement the copy of Window 19 or
for complex
(as per EO 17, S.2011) tax 20 for
applications
to the Releasing Staff declaration. complex
at Window20.
END OF TRANSACTION
 V. ISSUANCE OF CERTIFICATES OF FINAL INSPECTIONS (MECHANICAL&
ACCELEROGRAPH)

Schedule of Availability of Service :

Days : Monday-Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service: Any person, firm or corporation, including any agency or
instrumentality of the government who shall use any installed duly permitted machinery
or equipment within the territorial jurisdiction of Quezon City shall apply for a
corresponding final certificate to operate. (Section 309, paragraph 1 of the NBCP)

Documentary Requirements: (for a detailed list of requirements specific for each type
of application, please refer to the complete lists of requirements posted at the DBO
lobby and on our website at www.quezoncity.gov.ph)

FOR CERTIFICATE TO OPERATE (MECHANICAL)

• Photocopies of approved building permit
• Photocopies of approved mechanical permit
• Certificates of Completion w/ PRC ID & PTR
• Approved electrical plans / as – built mechanical plans (if with deviation
from the approved mechanical plans or if Green Building)

FOR CERTIFICATE OF INSTALLATION OF ACCELEROGRAPH

• Certificate of Completion of Installation from the Structural Engineer /
Owner / Supplier (Notarized)
• Approved Installation Permit documents

Processing Period:7 working days, if application documents are conforming to NBCP

and other referral codes.

HOW TO AVAIL OF THE SERVICE

Service Duration of Person in

Step Applicant Fees Forms
Provider Activity Charge
Download application forms
and list of requirements from
1 our website at
Real time
www.quezoncity.gov.ph or
Get application forms and list
of requirements from the Give application
Concierge of the Quezon City forms and list of 3 minutes Concierge Staff
Department of the Building requirements
Official (DBO)
How to file your
2
application
Present complete
application documents at
the Receiving Section of
DBO:
• For senior citizens, Check for
persons with disability, completeness
pregnant get a priority of documents.
Receiving
queuing number and Give the Certificate of
Officer at
proceed to 6, 7 or 8 follow-up slip 10 minutes Completion
Window 6, 7 or
for complex to the (Mechanical)
8
applications after the applicant with
queuing number is instructions
called. on how and
 • For applicants with when to
Green Building follow up.
application, get a (Day 1) Receiving
queuing number and Officer at
10 minutes
Proceed to the Green Window 6
Lane at Window 6. (Green Lane)
after the queuing
number is called.
• For other final permit
applicants, get a
Receiving
queuing number and
Officer at
proceed to Window 6, 10 minutes
Window 6, 7 or
7 or 8 after the
8
queuing number is
called.
Inspection and
FPD- Inspectors, FPD
Evaluation 6 working days
Chief and the City
Process (Day 2 (Day 2 to Day 7) Building Official
to Day 7)
3 How to follow up your application (after 7 working days):
Give the status
• through telephone call at Receiving Staff at
of the 5 minutes
988 4242 local 8907, or Window 1
application.
• through personal visit to
QC DBO. Get a queuing Give the status
Receiving Staff at
number . When the queue of the 5 minutes
Window 1
number is called, present application.
follow-up slip at Window 1.
Inspect if
conforming to
the approved
4 plans and
compliant to
the applicable
codes:
4a.) If compliant, wait 2 a.) if compliant,
working days, as advised by advise applicant
the DBO inspector before to claim the
going to Window 19 or 20 of Certificate to FPD- Inspectors,
the DBO to claim your Operate at 6 working days FPD Chief and the
certificate. Window 19 or (Day 2 to Day 7) City Building
20 of the Official
Releasing
Section of the
DBO.
4b.) If for compliance, go b.) if for
to 2nd flr to receive the advice compliance,
of action. (Refer with your issue the advice
professionals on record for of action.
the necessary corrections as
indicated on the advice of
action.)
c.) Evaluate the
corrected
documents if
4c.) Re-submit corrected compliant to TCEU, FPD, the
documents to 2nd flr and the NBCP and Assistant Building
present them to the TCEU other referral Official and the
evaluators for approval. If codes. If City Building
approved, go to Step 4. approved, give Official
applicant a
compliance slip.
(Back to Step 4)
How to claim your
5
certificate:
Present follow-up slip, valid
ID and notarized
Release the
authorization letter (if Releasing Staff at
Certificate to 5 to 10 minutes
representative) to the Window 19 or 20
Operate
Releasing Staff at Window 19
or 20.
END OF TRANSACTION
 VI. ISSUANCE OF THE FOLLOWING CERTIFICATES OF ANNUAL
INSPECTIONS:
• Certificate of Annual Building Inspection
• Certificate of Annual Electrical Inspection
• Certificates of Annual Mechanical Inspections

Schedule of Availability of Service :

Days : Monday-Friday (except official holidays)
Hours : 8:00 A.M. to 5:00 P.M. (no noon break)

Who may avail of the service: Any person who is an administrator or an owner of a
building within the jurisdiction of Quezon City.

How to avail of the annual safety inspection service:

• Building owner or building administrator may request for a safety inspection, or
• May, also, be conducted under the regular inspection program of DBO as
mandated by law.

Documentary Requirements:The following are the documentary requirements for the

Certificates of Annual Inspection:
1. Request for inspection form (completely filled-up)
2. For Building/Structure
2.1. Photocopy of Building Permit
2.2. Photocopy of Occupancy Permit
2.3. Certificate of Structural Stability (for buildings 15 years old and older)
2.4. Structural Stability Assessment Report (wet-signed and dry-sealed)
2.5. Notarized Joint Certification with photocopy of PRC ID &PTR (wet-
signed & dry-sealed)
2.6. Photocopy of latest FSIC
3. For Electrical
3.1. Preventive Maintenance Report and Insulation Resistance Test
3.2. Certification of Existing Condition of Electrical Installation (from a
licensed electrical practitioner)
3.3. Notarized Joint Certification with photocopy of PRC ID &PTR (wet-
signed & dry-sealed)
3.4. Latest Certificate of Electrical Inspection (CEI)
4. Mechanical
*For Commercial/Institutional: Items 4.1-4.5 & 4.8
*Industrial/Tower Crane: Items 4.1-4.8
4.1. Previous Mechanical Permit or Certificate
4.2. Photocopy of latest FSIC
4.3. Certification & Test Result from service provider/installers of the
following:
• Elevator
• Escalator
• Boiler
• Pressure Vessels
• Tower Crane
4.4. Certification of Person in charge of Operation & Maintenance
(CPM/RME/PME)
4.5. Safety & Health Committee; Records of Safety Activities; Monthly
Meetings
4.6. Tax Declaration for Machinery
4.7. OSHO Safety Officer
 4.8. Notarized Joint Certification with photocopy of PRC ID &PTR (wet-
signed & dry-sealed)
Processing Period: Within twenty (20) working days from the date the request was
received,if the documentary requirements are complete and if the building is compliant to
the National Building Code of the Philippines and other referral codes.

HOW TO AVAIL OF THE SERVICE

Service Duration of Person in

Step Applicant Fees Forms
Provider Activity Charge
Download the request
form and list of
1 requirements from our Real time
website at
www.quezoncity.gov.ph or
Give
Get request form and list
application
of requirements from
forms, data Concierge
Concierge of the Quezon 3 minutes
capture sheet Staff
City Department of the
and list of
Building Official
requirements
How to file your
application:
Receive
Request
File the Request for request and Receiving
for
2 Inspection at Window 2 of put request 5 minutes Staff at
Inspection
DBO. number on Window 2 Form
the form
Conduct
safety
inspection, ABID Technical
Within Inspector Team,
evaluate the
fifteen (15) Senior
inspection Engineers,
Working
report and Encoders and
Days.
issue the ABID Chief
order of
payment (OP).
How to get your OP (after fifteen (15) working days):
• Go to ABID and get the
5 minutes ABID Staff
OP from the ABID Staff, or
3 • Wait for the ABID Release the OP. ABID
Technical Inspector to — Technical
deliver your OP. Inspector
Receive Cashier of the
Pay the Annual Inspection payment and City As stated on
4 —
Fee to the City Treasurer issue Official Treasurer's the OP
Receipt (OR). Office
Submit copy of the OR and Receive the copy
the documentary of the OR and the
documentary
requirements to the ABID
requirements, ABID O.D. or
5 Officer of the Day (O.D.) or 5 minutes
and forward to ABID Staff
to an ABID Staff and come ABID Senior
back after 7 working days Engineers for
to get your certificates. processing.
Internal Process ABID Senior
(Processing of Engineers,
7 working
the certificates ABID Chief
days
of annual and the City
inspections) Building
 Official

How to get your annual inspection certificates (7 working days after the submission of copy of the
OR):
Go back to ABID and get
your annual inspection Release the
6 5 minutes ABID Staff
certificates from the ABID certificates
Staff
END OF TRANSACTION

PROCEDURE FOR FILING OF COMPLAINTS

Schedule of Availability of Service:
Days: Monday – Friday
Hours: 8:00am – 5:00pm, without noon break
Client: Individuals/ Organization

Requirements: Complaint Letter/ Duly Accomplished Service Experience Survey Form

Total/ Maximum Duration of Process: 5 days

• SES – Service Experience Survey
• CAO – Chief Administrative Officer

How to Avail of the Service:

Duration
Office/
Applicant/ of
Step Agency Action Person Location Requirements
Client Agency
Responsible
Activity

Files duly
Complaint
accomplished Evaluates and Main Lobby,
15 Letter/
1 SES/ complaint endorses the Concierge GF, Civic
minutes Accomplished
letter with the complaint to the CAO Center D
SES form
Concierge

Reports with Interviews and CAO Administrativ 5 minutes

the CAO the provides information e Division,
details of on the complaint 3F, Civic
his/her procedure Center D
complaint
Endorses the
complaint to the
2 concerned CAO Administrativ 25
department/office for e Division, minutes
appropriate action 3F, Civic
Center D
Addresses the
complaint and
provides feedback on Concerned
action taken Division/ Unit 3 days

Receives report
Mails the report on
of action taken
action taken of the Civic Center
3 regarding the LBO 1 day
concerned division/ D
complaint
unit to the client
through mail

END OF TRANSACTION
If you wish to file a complaint, you may call the DBO Information Window at (02) 988-4242 local 8907.