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5/15/2019

Plant Maintenance (PM)


Generated on: 2019-05-15

SAP S/4HANA | 1809.002

PUBLIC

Warning

This document has been generated from the SAP Help Portal and is an incomplete version of the official SAP product
documentation. The information included in custom documentation may not re ect the arrangement of topics in the SAP Help
Portal, and may be missing important aspects and/or correlations to other topics. For this reason, it is not for productive use.

For more information, please visit the SAP Help Portal.

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Schedule Material Availability Check


Use
As a maintenance planner, you can use this app to execute material availability checks for several maintenance orders at
runtime or schedule these checks as a recurrent batch job.

The system checks whether the components required for a maintenance order are available and updates the availability status
in the orders accordingly. If you schedule the availability check as a batch job, a report displays all error and warning messages
that occurred during the checking process, as well as the system and user statuses of the orders.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

You can view a list of all material availability checks already scheduled and navigate to the results of the jobs that you have
created.You can only view the job results on desktop devices.

You can schedule new material availability checks:

Choose a job template and enter a job name

Specify the scheduling options:

Specify the date and time for the system to start the scheduling. You can also decide to start the scheduling run
immediately.

Enter a recurrence pattern to specify how often the scheduling job is to be processed. You can run the job daily or
even several times a day.

Specify the material availability check options:

Use parallel processing for the automatic scheduling of material availability checks, and specify the number of
threads the system may use.

Specify whether the system is to display all messages or only errors and exceptions.

Specify whether you want the results to be saved to the application log.

Specify which status orders must have so that they are considered by the availability check ( for example In Progress,
Outstanding, Completed, Historical)

Specify the order parameters

Specify additional selection parameters, such as location parameters or account assignment parameters

Enter general data or administration data as additional selection parameters

Supported Device Types


Desktop

Tablet

Mass Schedule Maintenance Plans


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Use
As a maintenance planner, you can use this app to schedule all maintenance plans that are due within a speci c time frame. This
simpli es the creation of maintenance call objects for maintenance plans, especially if you need to schedule large numbers of
maintenance plans.

For each scheduling run, the system goes through all the maintenance plans taking parameters such as maintenance strategies
and counter readings into account to calculate the due date. It then generates a maintenance call object, for example a
maintenance order, for each due maintenance item. Which object the system generates is determined by the maintenance plan
category. Furthermore, you can control special scheduling requirements using the scheduling parameters in the maintenance
plan.

Additionally, the following data is taken into consideration during scheduling:

For performance-based or time-based strategy plans: the maintenance strategy

For single cycle plans: the maintenance cycles de ned in the maintenance plan

For multiple counter plans: the maintenance cycles de ned in the maintenance plan

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

You can view a list of all maintenance plans already scheduled within a certain time frame and navigate to the job results.

You can generate new maintenance calls and call objects:

Choose a job template and enter a job name.

Specify the scheduling options:

Specify the date and time for the system to start the scheduling. You can also decide to start the scheduling
immediately.

Add more scheduling options such as the calendar, or whether maintenance plans shall only be scheduled on
working days.

Enter a recurrence pattern to specify how often the scheduling job is to be processed. You can run the job daily or
even several times a day.

Specify the maintenance plan options:

Enter a time frame within which the maintenance calls and call objects should be generated.

Use parallel processing for the automatic scheduling of maintenance plans.

You then can specify the number of parallel processes and which application servers can be used to what extent.

Specify additional selection parameters for the maintenance plan, such as the technical object or the main work
center.

Specify additional selection parameters for the technical object, such as the planning plant or the maintenance
planner group.

Supported Device Types


Desktop

Tablet

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Technical Object Breakdowns


With this app you can analyze the causes of a particular breakdown more closely and calculate the distribution of duration of the
various breakdowns or repairs. You can also nd out the cause behind a short or long breakdown period, or the period between
two consecutive breakdowns.

Key Features
View the number of effective breakdowns

View effective time between repair and effective time to repair, as well as mean time between repair and mean time to
repair for every breakdown or repair activity

Filter breakdowns based on various criteria, such as object type or planning plant

View leading noti cations and perform any drilldown as needed

Identify the possible functional location where an equipment has failed

Drill down to various dimensions, such as maintenance noti cation, maintenance order, or technical object to get
detailed information about the repair work performed

This app uses the c_maintobjbreakdownquery CDS view.

Note
This analytical app only takes current data into account. Archived or deleted maintenance noti cations are not considered.

Supported Device Types


Desktop

Tablet

Technical Object Damages


With this app, you can see which damages occur frequently and nd the technical object parts that cause them. You can nd the
related maintenance noti cations in the list which is based on maintenance items. You can lter the tables and charts and
navigate to the related applications.

Key Features
View the number of damages as a chart or table

View the number of causes, activities, and technical object parts in the Key Performance Indicator (KPI) tags and cards

Filter damages based on various criteria, such as Maintenance Plant, Object Type, Construction Type, and Catalog
Pro le

View damages based on object part code groups and drill down as needed

Identify the functional location where a piece of equipment has been damaged

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Drill down to various dimensions, such as maintenance noti cation and technical object, to get detailed information
about the repair work performed

This app uses the c_damageanalysisquery Core Data Services (CDS) view.

Note
This analytical app only takes current data into account. Archived and deleted maintenance noti cations are not considered.

Supported Device Types


Desktop

Tablet

Note
Please note that KPI tags may not show up for tablets.

Maintenance Planning Overview


This app supports you in the planning and execution of your maintenance work and allows effective monitoring of important,
time-sensitive process steps. According to selection criteria that you have de ned, the system analyzes critical factors in a
chosen reference period, such as, for example, open or outstanding maintenance noti cations that have not yet been assigned,
missing spare parts or overdue orders. Different cards display the results in gures and colored charts and allow you to
navigate to lists in which you can edit the documents that have been identi ed as critical or contact persons responsible. You
can use this app to analyze, for example, which maintenance orders have not yet been released, which spare parts will possibly
not be able to be procured and made available on time, or which maintenance orders have not yet been nally con rmed
although the end date has already passed.

Key Features
If you have the maintenance planner user role, you can use the following functions:

Analyze outstanding noti cations that have not yet been processed and that have not yet been assigned to a
maintenance order

Analyze maintenance orders that are still in planning and have not yet been released for processing

Analyze purchase requisitions or purchase orders that have not yet been released for non-stock materials that are
required as spare parts in maintenance orders

Display approved purchase requisitions for non-stock materials for which no purchase order has been generated

Display non-stock materials that have been ordered but may not be available on the requirement date

Analyze released maintenance orders whose end date is in the past and have still not been nally con rmed

Analyze con rmed maintenance orders whose required end date lies in the selected reference period but have neither
been completed technically, nor from a business perspective

In addition, the app supports the following technical features and options:

This app also runs in standalone mode. For more information, see section Running Apps in Standalone Mode in the SAP
S/4HANA UI Technology Guide .

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Supported Device Types


Desktop

Tablet

Smartphone

Request Maintenance
Use
You can use this app to easily request that maintenance work or repairs be done on a technical object. While creating a
maintenance request, the app helps you provide all the relevant information required to solve the problem quickly. You enter
important information such as the technical object, the location where the problem occurred, the effect on safety or
environmental compliance, as well as a detailed description of the problem. Questionnaires ensure that you describe the
problem without leaving out important information. By launching the second tile provided for this app, you open a noti cation
list for monitoring all the different maintenance requests that have been submitted. The list provides you with a quick overview
so you can easily track the status of the noti cations. You can use the search function and lters to determine which
noti cations are displayed.

This app is available for the Employee (Maintenance) role.

Key Features
Two tiles are provided for this app.

By launching the Request Maintenance tile, you can do the following:

Create a maintenance request with all the relevant information required.

Find the affected technical object using the type ahead search.

Use a questionnaire for the long text to provide the most important information about the problem.

Attach pictures or descriptions of the damage, which are automatically saved as DMS documents.

Stay informed about the progress of the repair work by selecting the Notify me checkbox.

By launching the Monitor Maintenance Requests tile, you can do the following:

Get a quick overview of maintenance requests and their current status by viewing a list of noti cations.

Narrow down the scope of the noti cation list by using lters. You can use the default lters or add additional ones.

View the date monitor symbols to quickly detect time issues and monitor the progress of the noti cations.

Get all relevant contact information about the person who reported the malfunction and the person who created the
noti cation.

Personalize the table by choosing which table columns are shown and how table entries are sorted.

Navigate to the details of a noti cation and edit it if necessary.

Tailor the app to your needs and save the combination of lters and table personalization as a variant.

Save your personalized variants as tiles on your home page from which you can access the noti cation list directly.

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Key Features Available on Mobile Devices


If you run the app on a mobile device (smartphone or tablet), the following additional features are available:

Use a barcode scanner to enter the ID of the technical object that has to be repaired. Barcode scanning is a feature
enabled by the SAP Fiori Client or a customer-generated instance thereof.

Use the camera symbol to take a picture of the damage that is automatically attached to the noti cation. This function
is only available if it is technically possible to take pictures with the mobile device and browser you are currently using.

Note
Using the app on mobile devices with small displays is not recommended due to usability issues. Small displays require
condensing the complex data and relevant information to such a degree that it might be difficult to work with the app
efficiently.

Component for Customer Incidents


PM-FIO

More Information
App Implementation: Request Maintenance

App Extensibility: Request Maintenance

App Implementation: Request Maintenance


System Landscape Requirements
For information about the system requirements, see the SAP S/4HANA UI Technology Guide .

Note
The app offers the possibility to upload documents. For security reasons, we strongly recommend that you install an
appropriate virus scanner in your SAP Fiori system landscape and de ne sufficiently restrictive scan pro les to prevent the
upload of malicious content.

For more information on virus scanning and scan pro les for apps, see section Virus Scanning in the SAP S/4HANA Security
Guide .

Required SAP Notes


For this app, the following SAP Notes must be implemented:

Back-End / Front-End Server SAP Note Description

Back-end and front-end servers 2241569 Release Information Note for the SAP Fiori
App "Request Maintenance"

Implementation Tasks
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The following sections list tasks that have to be performed to implement this app. The tables contain the app-speci c data
required for these tasks.

You can also nd the data required to perform these tasks in the SAP Fiori apps reference library at
https:// oriappslibrary.hana.ondemand.com/sap/ x/externalViewer/index.html?appId=F1511.

Front-End Server : Activate OData Services

Component Technical Name

OData Service (Version Number)


EAM_NTF_CREATE (01)

CV_ATTACHMENT_SRV (01)

For more information about activating OData services, see section Activate OData Services in the SAP S/4HANA UI Technology
Guide .

Front-End Server : Activate SAP UI5 Application

Component Technical Name

SAP UI5 Application EAM_NTF_CRES1

For more information about how to activate the ICF service, see section Activate ICF Services of SAPUI5 Application in the SAP
S/4HANA UI Technology Guide .

Front-End Server: Activate ICF Service

Component Technical Name

ICF Service
EAM_NTF_REUSES1

PLM_ATH_CRES1

For more information about how to activate the ICF service, see section Activate ICF Services of SAPUI5 Application in the SAP
S/4HANA UI Technology Guide .

Front-End Server : Enable App for Access in SAP Fiori Launchpad

The SAP Fiori launchpad is the entry point to apps. In the launchpad, the user can see and access those apps that have been
assigned by an administrator to the catalog designed for this user's role.

The administrator makes these assignments in the launchpad designer. For more information, see section User Management
and Authorization in the SAP S/4HANA UI Technology Guide .

SAP delivers technical catalogs for groups of apps as repositories to create your own catalogs in the launchpad designer. Along
with these catalogs, more technical content is delivered for each SAP Fiori app. You can nd the delivered technical content for
each SAP Fiori app in the SAP Fiori apps reference library.

Front-End Server and Back-End Server: Assign OData Service Authorizations to Users

You must assign OData service authorizations for the app to your users.

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Caution
Several authorization default values are connected to the OData service. To ensure that all these default values are
assigned to a user, you have to follow the instructions given under the documentation links provided.

Make the assignment on the back-end server and on the front-end server:

On the back-end server, you have to assign the OData service authorization to a PFCG role. For more information, see
section Create PFCG Role on Back-End in the SAP S/4HANA UI Technology Guide .

On the front-end server, you must assign the OData service authorization to a new or existing role, such as a business
role that has been adjusted according to your needs. For more information, see sections Create PFCG Role on Front-End
and Assign Launchpad Catalogs and Groups and Assign Roles to Users in the SAP S/4HANA UI Technology Guide .

OData Service (Version Number) Back-End Server: Authorization Role Front-End Server: Assignment to
(PFCG Role) Authorization Role

EAM_NTF_CREATE (01) Does not apply Assign the existing role


SAP_BR_EMPLOYEE_MAINTENANCE or
create a new one.

Con guration Tasks


To be able to implement the app, you must perform the following con guration tasks in the back-end system:

If you want the Notify Me checkbox to be displayed, you have to make the relevant Customizing settings for Plant
Maintenance and Customer Service under Maintenance and Service Processing Maintenance and Service
Noti cations Noti cation Creation Partners De ne Partner Determination Procedure and Partner Function .

Assign the function IT (Interested Party) to a partner determination procedure that allows the noti cation of
partners.

Assign this partner determination procedure to the relevant noti cation types.

To con gure the upload of attachments, make the appropriate settings in view /PLMI/V_DIR_ATT.

If you want to allow other noti cation types in addition to M1 and M2, you have to enhance the OData service.

App Extensibility: Request Maintenance


Use
You can extend the Request Maintenance app according to your business needs for different aspects. For this purpose, the
following extensibility options are available:

Additional UI elements while creating or editing a noti cation

You can add additional UI elements at the beginning of the form.

You can add additional UI elements below the header and above the form.

You can add additional UI elements at the end of the form.

You can replace the default implementation for selecting noti cation types.

You can display additional UI elements below the Location eld.

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Replace default search option (barcode) for nding technical objects

You can replace the default search option (barcode) with customer-speci c methods for nding technical objects while
creating a noti cation. Note that you must also implement the extension hook extHookAdditionalSearchOption to
control visibility of these methods.

Provide users with customer-speci c questionnaires when they report a problem

You can replace the questionnaire provided by clicking on the Use Template link above the Long Text eld.

Additional UI elements while displaying a noti cation

You can add additional UI elements at the beginning of the form.

You can add additional UI elements below the header and above the tabbed area.

You can add additional UI elements below the tabbed area.

You can add additional UI elements at the end of the form.

You can add additional tab pages to the IconTabBar.

You can display additional UI elements below the Location eld.

Additional UI elements in the noti cation list

You can add additional UI elements between the lter bar and the worklist.

Additional UI elements in the technical object quickview

You can add additional UI elements after the object header.

You can add additional UI elements between the header and details sections.

You can add additional UI elements below the details section.

Further Extensibility Entities


Business Add-Ins (BAdIs)

The following BAdIs are available for extensibility purposes:

BAdI: Extensibility of Templates in "Request Maintenance“ App (BADI_EAM_LTXT_TML_NTF)

You can use this BAdI to provide employees with customer-speci c questionnaires when they report a problem using the
Request Maintenance app. This ensures that they enter all the relevant information required so that the problem can be
solved quickly.

Extension Points

The following extension points are available:

View Extension Point Use

MaintainNotification.view.xml extBeginForm Allows you to add additional UI


elements at the beginning of the
form used for creating or editing a
noti cation.

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View Extension Point Use

S2.view.xml extAfterObjectHeader Allows you to add additional UI


elements below the header and
above the form when editing a
noti cation.

MaintainNotification.view.xml extEndForm Allows you to add additional UI


elements at the end of the form
used for creating or editing a
noti cation.

MaintainNotification.view.xml extNotificationType Replaces the default


implementation for selecting
noti cation types.

MaintainNotification.view.xml extAdditionalLocationData Allows you to display additional UI


elements below the Location eld
while creating or editing a
noti cation.

Search.fragment.xml extButtonSearchOptions Replaces the default search option


(barcode) with customer-speci c
methods for nding technical
objects.

Note that you must also implement


the extension hook
extHookAdditionalSearchOption

S3.view.xml S3.view.extBeginForm Allows you to add additional UI


elements at the beginning of the
form used for displaying a
noti cation.

S3.view.xml S3.view.extAfterObjectHeader Allows you to add additional UI


elements below the header and
above the tabbed area when
displaying a noti cation.

S3.view.xml extAfterIconTabBar Allows you to add additional UI


elements below the tabbed area
when displaying a noti cation.

S3.view.xml extEndForm Allows you to add additional UI


elements at the end of the form
used for displaying a noti cation.

S3.view.xml extInIconTabBar Adds additional tabs to the


IconTabBar when displaying a
noti cation.

S3.view.xml extAdditionalLocationDataDisplay Allows you to display additional UI


elements below the Location eld
while displaying a noti cation.

S0.view.xml extBeginPage Allows you to add additional UI


elements below the lter bar and
above the noti cation list.

TechnicalObjectOverview.fragment.xml extAfterObjectHeader Allows you to add additional UI


elements in the technical object
quickview after Object Header.

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View Extension Point Use

TechnicalObjectOverview.fragment.xml extBeginForm Allows you to add additional UI


elements in the technical object
quickview between the header and
details sections.

TechnicalObjectOverview.fragment.xml extEndForm Allows you to add additional UI


elements in the technical object
quickview below the details section.

If there are additional elds available in the OData service, you can display these elds on the UI. For more information about
extension points, see section Extensibility in the SAP S/4HANA UI Technology Guide .

UI Controller Hooks

To plug in and execute custom code, the following hooks are available in the controller code:

Controller Hook

App.controller.js {boolean} i2d.eam.pmnoti cation.create.controller.App~extHookAttachmentSwitch()

App.controller.js {sap.ui.model.Filter}
i2d.eam.pmnoti cation.create.controller.App~extHookFilterOpenNoti cations({sap.ui.mo
[aFilters], {string} “open”)

MaintainNotification.controller.js {boolean}
i2d.eam.pmnoti cation.create.controller.MaintainNoti cation~extHookAdditionalSearchO

If there are additional UI controller hooks available in the controller code, you can extend the UI controller code. For more
information about UI controller hooks, see section Extensibility in the SAP S/4HANA UI Technology Guide .

Display of UI Controls

As an example, the following UI controls can be hidden from the app UI:

View Control ID Use

App.view.xml fioriContent

S0.view.xml pmNotifSmartTableFilterWorklist Smart Filter

S0.view.xml pmNotifSmartFilterBarControlConfiguration Smart Filter


- Control
Con guratio

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View Control ID Use

S0.view.xml pmNotifSmartTableWorklist Smart Table


display
noti cations

S0.view.xml pmNotifButtonAdd Button for


adding
noti cation

S0.view.xml pmNotifColumnDateMonitor Column Dat


Monitor

S0.view.xml pmNotifButtonShareTile Button for S


Tile

S1.view.xml pmNotifViewCreateNotification View Create


Noti cation

S1.view.xml pmNotifButtonCancel Cancel Butt

S1.view.xml pmNotifButtonMyNotifications Noti cation


Button

S1.view.xml pmNotifButtonShareTile Button for S


Tile

S2.view.xml pmNotifViewEditNotification View Edit


Noti cation

S3.view.xml pmNotifIconTabFilterGeneralData IconTab for


General Dat
Display

S3.view.xml pmNotifInputTechnicalObject Input Field f


Technical O

S3.view.xml pmNotifIconTabFilterNotes IconTab for


Comments
Display

S3.view.xml pmNotifTimelineTimelineNotes Notes Displ


in a Timelin
Display

S3.view.xml pmNotifIconTabFilterAttachments IconTab for


Attachment
Display

S3.view.xml pmNotifContainerAttachments Container fo


Attachment

S3.view.xml pmNotifIconTabFilterContacts IconTab for


Contacts in
Display

S3.view.xml pmNotifTableContactsTable Table of


Contacts in
Display

Attachments.fragment.xml pmNotifContainerAttachments Container fo


Attachment

CurrentNotifications.fragment.xml pmNotifListNotifications List of Curre


Noti cation

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View Control ID Use

CurrentNotifications.fragment.xml pmNotifObjectAttributeReporter Object Attri


Reporter in
Noti cation

CurrentNotifications.fragment.xml pmNotifObjectAttributeShortText Object Attri


Short text i
Noti cation

CurrentNotifications.fragment.xml pmNotifObjectAttributeTimestamp Object Attri


Timestamp
Noti cation

GeoMap.fragment.xml pmNotifViewGeoMapView GeoMap to


Displayed i
Popover/Dia

NotificationHeader.fragment.xml pmNotifObjectAttributeReporter Object Attri


Reporter in
Noti cation
Header

NotificationHeader.fragment.xml pmNotifObjectAttributeTimestamp Object Attri


Timestamp
Noti cation
Header

Search.fragment.xml pmNotifButtonBarcodeSearch Button to Se


via Barcode

TechnicalObjectOverview.fragment.xml pmNotifLabelTechnicalObjectDescription Technical O


Description

TechnicalObjectOverview.fragment.xml pmNotifLabelTechnicalObjectType Technical O


Type

TechnicalObjectOverview.fragment.xml pmNotifLabelPlantSection Plant Sectio

TechnicalObjectOverview.fragment.xml pmNotifLabelModelNumber Model Num

TechnicalObjectOverview.fragment.xml pmNotifLabelManufacturer Manufactur

TechnicalObjectOverview.fragment.xml pmNotifLabelLocation Location

TechnicalObjectOverview.fragment.xml pmNotifLabelRoom Room

TechnicalObjectOverview.fragment.xml pmNotifLabelAdditionalDocuments Additional


Documents
(Attachmen

TechnicalObjectOverview.fragment.xml pmNotifViewTechnicalObjectOverviewAttachmentsSimple SubView for


Attachment
Technical O
Overview

GeoMap.view.xml pmNotifHorizontalLayoutGeoMap Holds the


GeoMap Co

MaintainNotification.view.xml pmNotifLabelTechnicalObject

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View Control ID Use

MaintainNotification.view.xml pmNotifInputTechnicalObject Input eld f


the Technica
Object in
Create/Edit
Mode

MaintainNotification.view.xml pmNotifLabelNotificationType

MaintainNotification.view.xml pmNotifComboBoxNotificationType ComboBox


Noti cation
Types

MaintainNotification.view.xml pmNotifLabelTitle Shorttext/T

MaintainNotification.view.xml pmNotifInputTitle Input Field f


Short Text/T
in Create/E
Mode

MaintainNotification.view.xml pmNotifLabelLongText TextAreas:


(History and
Update) for
Text/Descri
in Create M

MaintainNotification.view.xml pmNotifLongTextCreate TextAreas fo


Long
Text/Descri
in Create M

MaintainNotification.view.xml pmNotifLongTextEdit TextAreas:


(History and
Update) for
Text/Descri
in Edit Mod

MaintainNotification.view.xml pmNotifLabelLocation Location

MaintainNotification.view.xml pmNotifInputLocation

MaintainNotification.view.xml pmNotifLabelEffect Effect

MaintainNotification.view.xml pmNotifSelectEffect Effect eld

MaintainNotification.view.xml pmNotifLabelDateTime Date/Time

MaintainNotification.view.xml pmNotifInputDateTime

MaintainNotification.view.xml pmNotifLabelReportedBy Reported by

MaintainNotification.view.xml pmNotifInputReporter Input Field f


the Reporte
Create/Edit
Mode

MaintainNotification.view.xml pmNotifLabelNotifyMe Notify me la

MaintainNotification.view.xml pmNotifCheckBoxNotifyMe Notify me

MaintainNotification.view.xml pmNotifContainerAttachments Attachment


Fragment in
Edit/Create
Mode

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For more information about hiding UI controls, see section Extensibility in the SAP S/4HANA UI Technology Guide .

More Information
For a general description of the extensibility options and procedures of SAP Fiori apps, see section Extensibility in the SAP
S/4HANA UI Technology Guide .

Report and Repair Malfunction


Use
You can use this app to easily report that a technical object has a malfunction, plan the required repair work, as well as
document and con rm the maintenance work when it's done.

While creating a malfunction report, the app helps you provide all the relevant information required to solve the problem quickly.
You enter important information such as the technical object, the location where the problem occurred, the effect on safety or
environmental compliance, as well as a detailed description of the problem. Furthermore, the app supports you when planning
your repair work. This includes gathering information about the affected technical object and any repair work that has been
recently carried out, searching for the required spare parts and checking if they're in stock, as well as assigning the work
centers involved. Once you've nished the repair work, you can provide information about the malfunction and the job, con rm
your job, and close the malfunction report.

You can also get a quick overview of all the malfunction reports or of all work items assigned to you and their current status. You
have the possibility to personalize the list of reports, view the status of the jobs, and navigate to the job details. There you can
start working on the jobs assigned to you and con rm them.

This app is available for the Maintenance Technician role.

Key Features
Three tiles are provided for this app: The Report Malfunction tile for creating malfunction reports, the Manage Malfunction
Reports tile that provides a list of malfunction reports that have already been created, and the Repair Malfunctions - My Job
List tile that provides a list of all work items assigned to you or to your team.

By launching the tiles, you can do the following:

Create a malfunction report with all the relevant information required:

Find the affected technical object using the type-ahead search

View the hierarchical structure of a technical object and identify where a piece of equipment is installed

View details about the technical object by navigating to related apps

View a list of all malfunction reports that have recently been created for the relevant technical object and navigate to
individual noti cations

Write a long text to describe the problem in detail

Attach pictures or descriptions of the damage

Attach a URL to provide further information about the technical object or the damage

Gather more information about the technical object and plan your repair work:

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View further details on the technical object (Details)

Gain insight into recent repair work that has been carried out on the technical object (History)

Create different work items and assign the maintenance technicians responsible. The maintenance technicians can only
process the work items to which they are assigned.

Choose the required spare parts in the bill of material for the technical object or search it in a list with recently used
parts needed for repairs on this technical object. You can also use a generic search on all materials.

View if the quantity of spare parts you need are in stock in the relevant storage location or plant

Add the required spare parts to your malfunction report, which creates reservations for the stock materials

Add work items by entering the respective work center, person responsible, information about the work to be done, and
the estimated time effort

Release the malfunction report and start the repair work

Execute, document, and con rm the repair work:

View the overall status to see in which phase individual jobs are and track the progress of the entire malfunction report.

Start working and pause your work whenever needed. You can document why you had to pause your work by selecting a
reason such as Waiting for Parts or Waiting for Approval.

Con rm the time you have already been working on the job by creating partial con rmations. Whenever you pause your
work, the system proposes a value for the actual time effort.

Document that the work has been done when you have completely nished your work.

Con rm the time spent on the job and enter the nal con rmation of your work item.

Adjust the required quantity of the spare parts and the storage location, where needed.

Add malfunction details, such as the affected object parts, the appropriate damage code, the cause, and the activities
performed. You can determine one cause as the root cause.

Enter the malfunction duration and specify if the machine was broken down.

As the lead technician, who has been entered as processor for the entire malfunction report, complete and close the
malfunction report. If the malfunction report is completed before all jobs have been nally con rmed, the system sets
the nal con rmation indicator for all open jobs.

Work together with different maintenance technicians on the same malfunction report

Assign a maintenance technician as the lead technician who is the processor of the entire malfunction report and
therefore is the only one to release and close the malfunction report.

Create different work items and assign the maintenance technicians responsible. You can assign exactly one work item
to each technician. The technicians only can perform actions that are relevant for their work item, such as start and
pause their work or set the status of their work item to Work is Done.

View a list of malfunction reports that have already been created by launching the Manage Malfunction Reports tile.

Get a quick overview of malfunction reports and their current status by viewing a list of malfunction reports.

View and change malfunction reports. You can also do this for malfunction reports that have not been created within the
app.

Narrow down the scope of the list by using lters. You can use the default lters or add additional ones.

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Get all relevant contact information about the person who reported the malfunction and the person who is processing
the malfunction report.

Personalize the table by choosing which table columns are shown and how table entries are sorted.

Navigate to the details of a malfunction report and edit it if necessary.

Find the malfunction reports assigned to you, open the details of a report, and start or con rm your repair work.

Tailor the app to your needs and save the combination of lters and table personalization as a variant.

Save your personalized variants as tiles on your home page.

View a list of the work items assigned to you or your team by launching the Repair Malfunctions - my Job List tile.

Get a quick overview of all work items assigned to you or to your team. You can also display all the jobs of your work
center that have not yet been assigned to a technician.

Narrow down the scope of the list by using lters, such as the status or the priority of the work items.

Navigate to the details of the maintenance noti cation and edit it if necessary.

Navigate to the details of the jobs assigned to you, open the details of a job, and start or con rm your repair work.

Attach pictures, descriptions, or a URL to provide further information about the damage or your repair work.

Supported Device Types


Desktop

Tablet

Smartphone

Key Features Available on Mobile Devices


If you run the app on a mobile device (smartphone or tablet), the following additional features are available:

Use a barcode scanner to enter the ID of the technical object that has to be repaired or to add the ID of a required spare
part. Barcode scanning is a feature enabled by the SAP Fiori Client or a customer-generated instance thereof.

Use the camera symbol to take a picture of the damage that is automatically attached to the noti cation. This function
is only available if it is technically possible to take pictures with the mobile device and browser you are currently using.

If you run the app on a mobile device (smartphone or tablet), the following constraints apply:

You cannot navigate to the master data of the technical object or view the technical object in the Asset Viewer.

If you use the app on a smartphone, you cannot view any hierarchical lists, such as the structure of the technical object
or the bill of material for the technical object.

Note
Using the app on mobile devices with small displays is not recommended due to usability issues. Small displays require
condensing the complex data and relevant information to such a degree that it might be difficult to work with the app
efficiently.

Related Information
This is custom documentation. For more information, please visit the SAP Help Portal 18
5/15/2019
App Implementation: Report and Repair Malfunction

App Implementation: Report and Repair


Malfunction
System Landscape Requirements
For information about the system requirements, see the SAP S/4HANA UI Technology Guide .

Note
The app offers the possibility to upload documents. For security reasons, we strongly recommend that you install an
appropriate virus scanner in your SAP Fiori system landscape and de ne sufficiently restrictive scan pro les to prevent the
upload of malicious content.

For more information on virus scanning and scan pro les for apps, see section Virus Scanning in the SAP S/4HANA Security
Guide .

Required SAP Notes


For this app, the following SAP Notes must be implemented:

Back-End / Front-End Server SAP Note Description

Back-end and front-end servers 2488413 Release Information Note: EAM Apps on
SAP S/4HANA 1709

Implementation Tasks
The following sections list tasks that have to be performed to implement this app. The tables contain the app-speci c data
required for these tasks.

You can also nd the data required to perform these tasks in the SAP Fiori apps reference library at
https:// oriappslibrary.hana.ondemand.com/sap/ x/externalViewer/index.html?appId=F2023.

Front-End Server: Activate OData Services

Component Technical Name

OData Service (Version Number)


EAM_MALFUNCTION_MANAGE (01)

EAM_MALFUNCTION_MANAGE_ANNO_MDL (02)

For more information about activating OData services, see section Activate OData Services in the SAP S/4HANA UI Technology
Guide .

Front-End Server : Activate SAP UI5 Application

Component Technical Name

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Component Technical Name

SAP UI5 Application EAM_MALF_MANS1

Path to ICF Node /sap/bc/ui5_ui5/sap/eam_malf_mans1

For more information about how to activate the ICF service, see section Activate ICF Services of SAPUI5 Application in the SAP
S/4HANA UI Technology Guide .

Front-End Server : Enable App for Access in SAP Fiori Launchpad


The SAP Fiori launchpad is the entry point to apps. In the launchpad, the user can see and access those apps that have been
assigned by an administrator to the catalog designed for this user's role.

The administrator makes these assignments in the launchpad designer. For more information, see section User Management
and Authorization in the SAP S/4HANA UI Technology Guide .

SAP delivers technical catalogs for groups of apps as repositories to create your own catalogs in the launchpad designer. Along
with these catalogs, more technical content is delivered for each SAP Fiori app. You can nd the delivered technical content for
each SAP Fiori app in the SAP Fiori apps reference library.

Front-End Server and Back-End Server: Assign OData Service Authorizations to


Users
You must assign OData service authorizations for the app to your users.

Caution
Several authorization default values are connected to the OData service. To ensure that all these default values are
assigned to a user, you have to follow the instructions given under the documentation links provided.

Make the assignment on the back-end server and on the front-end server:

On the back-end server, you have to assign the OData service authorization to a PFCG role. For more information, see
section Create PFCG Role on Back-End in the SAP S/4HANA UI Technology Guide .

On the front-end server, you must assign the OData service authorization to a new or existing role, such as a business
role that has been adjusted according to your needs. For more information, see sections Create PFCG Role on Front-End
and Assign Launchpad Catalogs and Groups and Assign Roles to Users in the SAP S/4HANA UI Technology Guide .

OData Service (Version Number) Back-End Server: Authorization Role Front-End Server: Assignment to
(PFCG Role) Authorization Role

EAM_MALFUNCTION_MANAGE (01) Does not apply Assign the existing role


SAP_BR_MAINTENANCE_TECHNICIAN or
EAM_MALFUNCTION_MANAGE_ANNO_MDL
create a new one.
(02)

Con guration Tasks


To be able to implement the app, you must perform the following con guration tasks in the back-end system:

You have to activate the overall status pro le MAINTJOB in the Customizing for Plant Maintenance and Customer
Service under Maintenance and Service Processing Fiori Apps for Maintenance Processing General Settings De ne

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Overall Status .

The system calculates an overall status for maintenance noti cations, maintenance orders and operations whenever a
maintenance noti cation or order is processed in the system. The overall status then is also calculated when
maintenance noti cations and orders are being processed using backend transactions or the Web Dynpro-based
applications.

You need to assign a default noti cation type to the planning plants in the Customizing for Plant Maintenance and
Customer Service under Maintenance and Service Processing Fiori Apps for Maintenance Processing General
Settings Assign Noti cation Types to Maintenance Planning Plants .

When a malfunction report is created via this Fiori app, the system determines the noti cation type from the planning
plant of the technical object.

You need to synchronize the business partners so that the lead maintenance technician can assign work items to
different maintenance technicians and choose the corresponding employee numbers from the input help. For more
information, you can refer to the Customizing under Personnel Management SAP S/4HANA for Human
Resources Synchronization of Business Partner for SAP HCM Employee Role . Furthermore, it is mandatory to provide a
system user name for every maintenance technician in their employee record under infotype 0105 (Communication).

Related Information
Report and Repair Malfunction

My Inbox
With this app you can process your work ow tasks via mobile or desktop devices anywhere and anytime. If you have con gured
the work ow Deactivation of Technical Objects in the back-end, you can make decisions based on the decision options de ned in
the back-end system and trigger the corresponding follow-up activities.

Key Features
View and add comments

View, upload and delete attachments

Create and manage substitution rules to manage the tasks in your absence

Send emails or post tasks on a precon gured JAM site

Browse, sort, lter, and group tasks requiring action

If you have con gured the work ow Deactivation of Technical Objects, you are noti ed, for example, about maintenance
noti cations or orders that have a deactivated technical object assigned and have not yet been completed.

Navigate to object lists to process individual maintenance noti cations or maintenance orders or perform mass actions,
for example.

Supported Device Types


Desktop

Tablet

Smartphone

This is custom documentation. For more information, please visit the SAP Help Portal 21
5/15/2019

Related Information
App Implementation: My Inbox

App Implementation: My Inbox


Prerequisites
Before implementing the app, you must ensure the following:

You have con gured the work ow Deactivation of Technical Objects in the back-end that de nes the task types to be
used for the My Inbox app.

You have con gured the connections between the Gateway system and your back-end system(s) from which you want to
retrieve the work items. For more information about how to implement the My Inbox app for SAP Business Work ows,
see SAP Help Portal at http://help.sap.com under Technology Platform SAP Gateway SAP Gateway
2.0 Con guration and Deployment Information Con guration Guide SAP Gateway Con guration Guide Gateway
Con guration Connection Settings for SAP Gateway Hub System Connection Settings: SAP Gateway to SAP
Systems .

You have activated the Task Gateway My Service in Customizing for SAP NetWeaver under SAP Gateway OData
Channel Administration General Settings Activate and Maintain Services .

For more information about how to activate the Task Gateway Service, see SAP Help Portal at http://help.sap.com
under Technology Platform SAP Gateway SAP Gateway 2.0 Con guration and Deployment Information Con guration
Guide SAP Gateway Con guration Guide Con guration Settings for SAP Gateway Supported Scenarios Con guration
Settings for OData Channel Scenarios Con guring the Task Gateway Service Activating Task Gateway Service .

You have assigned the software version to the service in Customizing for SAP NetWeaver under SAP Gateway OData
Channel Administration General Settings Assign Data Provider to Data Model .

For more information about how to assing the software version, see SAP Help Portal at http://help.sap.com under
Technology Platform SAP Gateway SAP Gateway 2.0 Con guration and Deployment Information Con guration
Guide SAP Gateway Con guration Guide Con guration Settings for SAP Gateway Supported Scenarios Con guration
Settings for OData Channel Scenarios Con guring the Task Gateway Service Assigning a Software Version to Service .

If you run on SAP NetWeaver lower than 7.4, you have assigned the back-end system aliases for the Task Processing
Service (/IWPGW/TASKPROCESSING Version 2) in Customizing for SAP NetWeaver under SAP Gateway OData
Channel Development with IW_BEP Registration Assign SAP System Aliases to OData Service .

For more information, see SAP Help Portal at http://help.sap.com under Technology Platform SAP Gateway SAP
Gateway 2.0 Development Information Developer's Guide SAP Gateway Developer Guide OData Channel Basic
Features Service Life-Cycle Activate and Maintain Services .

System Landscape Requirements


For information about the system requirements, see the SAP S/4HANA UI Technology Guide .

Note
The app offers the possibility to upload documents. For security reasons, we strongly recommend that you install an
appropriate virus scanner in your SAP Fiori system landscape and de ne sufficiently restrictive scan pro les to prevent the
upload of malicious content.

For more information on virus scanning and scan pro les for apps, see section Virus Scanning in the SAP S/4HANA Security
Guide .

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Required SAP Notes


For this app, the following SAP Notes must be implemented:

Back-End / Front-End Server SAP Note Description

Back-end and front-end servers 2576975 Release Note for My Inbox (Deactivate
Technical Object)

Implementation Tasks
The following sections list tasks that have to be performed to implement this app. The tables contain the app-speci c data
required for these tasks.

You can also nd the data required to perform these tasks in the SAP Fiori apps reference library at

https:// oriappslibrary.hana.ondemand.com/sap/ x/externalViewer/index.html?appId=F2953.

Front-End Server: Activate OData Services

Component Technical Name

OData Service (Version Number) /IWPGW/TASKPROCESSING (Version 2)

For more information about activating OData services, see section Activate OData Services in the SAP S/4HANA UI Technology
Guide .

Front-End Server : Activate SAP UI5 Application

Component Technical Name

SAP UI5 Application CA_FIORI_INBOX

For more information about how to activate the ICF service, see section Activate ICF Services of SAPUI5 Application in the SAP
S/4HANA UI Technology Guide .

Front-End Server : Enable App for Access in SAP Fiori Launchpad


The SAP Fiori launchpad is the entry point to apps. In the launchpad, the user can see and access those apps that have been
assigned by an administrator to the catalog designed for this user's role.

The administrator makes these assignments in the launchpad designer. For more information, see section User Management
and Authorization in the SAP S/4HANA UI Technology Guide .

SAP delivers technical catalogs for groups of apps as repositories to create your own catalogs in the launchpad designer. Along
with these catalogs, more technical content is delivered for each SAP Fiori app. You can nd the delivered technical content for
each SAP Fiori app in the SAP Fiori apps reference library.

Front-End Server and Back-End Server: Assign OData Service Authorizations to


Users

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You must assign OData service authorizations for the app to your users.

Caution
Several authorization default values are connected to the OData service. To ensure that all these default values are
assigned to a user, you have to follow the instructions given under the documentation links provided.

Make the assignment on the back-end server and on the front-end server:

On the back-end server, you have to assign the OData service authorization to a PFCG role. For more information, see
section Create PFCG Role on Back-End in the SAP S/4HANA UI Technology Guide .

On the front-end server, you must assign the OData service authorization to a new or existing role, such as a business
role that has been adjusted according to your needs. For more information, see sections Create PFCG Role on Front-End
and Assign Launchpad Catalogs and Groups and Assign Roles to Users in the SAP S/4HANA UI Technology Guide .

OData Service (Version Number) Back-End Server: Authorization Role Front-End Server: Assignment to
(PFCG Role) Authorization Role

/IWPGW/TASKPROCESSING (Version 2) You can use the example business catalog Use an existing role
or your custom catalog to create the back- (SAP_BR_MAINTENANCE_PLANNER) or
end PFCG role. create a new one.

For example, to process maintenance


noti cations or maintenance orders that
have a deactivated technical object
assigned, you can use the business catalog
SAP_EAM_BC_MYINBOX.

Con guration Tasks

De ning the Work ow Scenario

De ne your work ow scenario by completing the following steps in your Gateway system: add a scenario, assign the consumer
type, assign roles, and de ne tasks.

Note
This section is only relevant if you want to de ne and use a scenario-speci c tile.

1. Add a work ow scenario.

a. In Customizing for SAP NetWeaver, choose Gateway Service Enablement Content Task Gateway Task Gateway
Service Scenario De nition .

b. Choose New Entries.

c. Fill in the Scenario Decision table as described below and save your entries:

Scenario Identi er: De ne a scenario ID.

Scenario Display Name : De ne a name for your scenario.

Scenario Order: Not relevant for My Inbox.

Technical Service Name : Enter /IWPGW/TASKPROCESSING.

Version: Enter 2.

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EntitySet External Name : Enter Task.

Property External Name : Enter TaskDefinitionID.

Default Sort by Property: De ne how you want to sort the work items on the list screen of the application.
If you do not set this parameter, the default value is CreatedOn.

Note
You can use all the properties of the task collection here.

To display a list of all the possible properties, see SAP Help Portal at http://help.sap.com under
Technology Platform SAP Gateway SAP Gateway 2.0 Content Information Content Guide SAP
Gateway Content Guide SAP Gateway Supported OData Channel Scenarios Task Gateway Task
Gateway Administrator Task Gateway Service Task Gateway Service Version 2 Task Collection .

The property you have selected is added to the list of possible sorting properties on the detail screen of
the application.

Note
You can also de ne the sorting principles on the UI of the application. You can choose from a list of
properties.

Mass Action: If you set this parameter to true, you can process, for example, approve or reject, several
tasks of the same type at the same time.

Class for Scenario Count : Leave it empty.

Note
If the scenario is not part of the Business Work ow engine or BPM, and you want to see the number of
tasks pending for this scenario, enter the name of the class that implements the
/IWWRK/IF_TGW_SCENARIO interface in the back-end system.

Quick Act.: Select the Quick Act. checkbox to enable quick approval of work ow items by swiping on the
screen.

This eld is only relevant if you use a touch screen device.

2. Assign the consumer type to the scenario.

a. Select the row containing your approval scenario and choose table Assign Consumer Type to Scenario in the
navigation panel.

b. Choose New Entries.

c. In the Task Gateway Consumer Type eld, select TABLET.

d. Save your entries.

3. Assign a role to the consumer type and the scenario (optional).

Now you can assign an approval scenario to a number of roles, that is, the scenario will only be available to users who are
assigned to at least one of the relevant PFCG roles.

a. Select the row for TABLET (for all devices), and choose Assign Role to Consumer Type and Scenario in the
navigation panel.

b. Choose New Entries.

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c. In the Role column, select the role you want to use.

d. Save your entries.

4. De ne tasks for your scenario.

Note
You can de ne several tasks for your scenario. Make sure that you follow the steps below for each task.

a. Choose Scenario De nition in the navigation panel, and select the row containing your approval scenario.

b. Choose Task De nition for Scenario in the navigation panel.

c. Choose New Entries.

d. Enter the two task type IDs TS00800268 and TS00800273.

Note
In case of SAP Business Work ow, you can nd your task type ID in the back-end system as described below:

Start the Work ow Builder.

Search for the work ow de nition you would like to enable.

Open the approval step.

Go to Control tab, and check the Task eld.

5. In the SAP System Alias eld, enter the source system alias for the task type.

Note
Make sure that the Task Gateway Service is connected to the selected system aliases.

6. Save your entries.

Con guring the SAP Fiori Launchpad for Your Scenario-Speci c Tiles

To enable My Inbox, create a tile for each work ow scenario as described below.

1. Choose the App Launcher - Dynamic tile.

2. Select the newly created tile, and ll in the following elds as described below:

Title : Enter the name of your work ow scenario, for example, Deactivation of Technical Objects.

Icon: Use any of the available icons.

Service URL: Enter /sap/opu/odata/IWPGW/TASKPROCESSING;mo;v=2/ScenarioCollection?


$filter=key eq '<your scenario identifier>'.

Semantic Object : Enter WorkflowTask.

Action: Enter displayInbox.

Parameters: Enter scenarioId=<ID of your scenario>&listSize=<number of items you want


to display on your list screen>>&showAdditionalAttributes=<true or false>.

where:

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scenarioID is mandantory.

listSize is optional. the default is 100.

show AdditionalAttributes = true; if you want to display custom attributes in the List View.

Related Information
App Implementation: My Inbox

SAP Apps for Maintenance Master Data


Display Technical Object
Use
As a maintenance technician, you can use this app to view technical objects that have been created to efficiently manage and
evaluate technical assets and maintenance objects.

Key Features
If you have the business role Maintenance Technician, you can view the information stored in the master record of a technical
object by accessing the Display Technical Object app. You can perform the following tasks:

View the master record of functional locations or pieces of equipment.

A functional location represents an area within a system or plant where an object can be installed. Functional locations
are created in hierarchical structures and thus allow a functional or process-oriented structuring of your systems.
Individual maintenance objects are represented by pieces of equipment that are installed at functional locations. The
usage times of a piece of equipment at a functional location are documented over the course of time.

View general data, location data, organizational data, and structure data.

View classi cation information assigned to the master records of equipment and functional locations.

View linear data if the technical object is a linear asset.

View assigned permits to speci c technical objects for which certain regulations or conditions must be taken into
account when using them or performing maintenance work.

View master records for measuring points or counters that are located on the technical object and help to document the
condition of this technical object at a particular point in time.

Create a noti cation for the technical object.

View the risks associated with the technical object together with the appropriate responses and safety measures.

This feature is only available if you are working with an external risk management system, such as SAP BusinessObjects
Risk Management.

Display the technical object in the Asset Viewer.

You can display the hierarchical structure of the object and navigate to subordinate objects, such as materials. In
addition, you can open the usage list and view the history of the installation location of a piece of equipment which is
installed in a technical object. The system records a usage period for each installation location, enabling you to track the
complete installation history.

This is custom documentation. For more information, please visit the SAP Help Portal 27
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Note
If you have the business role Maintenance Planner, you can also use this app as well as access the apps Create Technical
Object and Change Technical Object. For more information about processing a technical object, see Process Technical
Object.

Supported Device Types


Desktop

Relevant Business Catalog

EAM - Technical Object MW (SAP_EAM_BC_TO_MW)

Related Apps
Display Master Data Information Center

Process Technical Object


Use
Three apps are provided for processing a technical object: Create Technical Object, Change Technical Object, and Display
Technical Object. As a maintenance planner, you can create and change technical objects to efficiently manage and evaluate
technical assets and maintenance objects and monitor the costs involved. You can specify general data, location data,
organizational data, and structure data as well as edit classi cation data and characteristic values, and assign documents.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create a master record for each functional location or piece of equipment.

A functional location represents an area within a system or plant where an object can be installed. Functional locations
are created in hierarchical structures and thus allow a functional or process-oriented structuring of your systems.
Individual maintenance objects are represented by pieces of equipment that are installed at functional locations. The
usage times of a piece of equipment at a functional location are documented over the course of time.

Specify general data, location data, organizational data, and structure data.

Assign classi cation information to the master records of equipment and functional locations.

After having created characteristics and classes, this classi cation enables you to easily locate your objects and group
them together for evaluations.

Edit and view linear data if the technical object is a linear asset.

Assign permits to speci c technical objects for which certain regulations or conditions must be taken into account when
using them or performing maintenance work.

Serialize a piece of equipment by assigning a material number and serial number to it.

This makes inventory management possible for the equipment.

This is custom documentation. For more information, please visit the SAP Help Portal 28
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Choose a status pro le and set one or several user statuses to further restrict the business transactions allowed by the
various system statuses.

Create master records for measuring points or counters that are located on the technical object and help you to
document the condition of this technical object at a particular point in time.

Create a noti cation or an order for the technical object.

View the risks associated with the technical object together with the appropriate responses and safety measures.

This feature is only available if you are working with an external risk management system, such as SAP BusinessObjects
Risk Management.

Display the technical object in the Asset Viewer.

You can display the hierarchical structure of the object and navigate to subordinate objects, such as materials. In
addition, you can open the usage list and view the history of the installation location of a piece of equipment which is
installed in a technical object. The system records a usage period for each installation location, enabling you to track the
complete installation history.

Note
If you have the business role Maintenance Technician, you are only able to view the information stored in the technical
object by accessing the Display Technical Object app. For more information about displaying a technical object, see Display
Technical Object.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Technical Object (SAP_EAM_BC_TO)

Related Apps
Process Object Network

Display Master Data Information Center

Related Information
For more information about creating, changing and displaying a technical object on the SAP Web user interface for Plant
Maintenance, see Technical Objects on the Web User Interface (PM-EQM).

Process Object Network


Use
Three apps are provided for processing an object network: Create Object Network, Change Object Network, and Display Object
Network. As a maintenance planner, you can use these apps to structure your technical systems horizontally by creating object
networks. This lets you represent and evaluate connections between technical objects. Object networks are represented by
links between various pieces of equipment or functional locations.

This is custom documentation. For more information, please visit the SAP Help Portal 29
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Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create either a functional location network or an equipment object network.

An object link can only consist of objects in the same object category, that is, a piece of equipment can only be linked with
another piece of equipment and a functional location with another functional location.

Create the object links that represent the object network by determining the source object and the target object and
entering an object link description.

If your company has speci ed internal number assignment for object links, do not enter a link ID. The system assigns a
number to the object link master record automatically.

Determine the validity of the link, the medium that ows through the link, and the relation between the linked objects.

You can also specify a connecting object between the source and target object by entering the link object. Note that two
pieces of equipment can only be linked by a piece of equipment and two functional locations by a functional location.

Navigate to the master data of the source and target object.

View status information about the object links that represent the object network.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Object Network (SAP_EAM_BC_ON)

Related Apps
Process Technical Object

Display Measuring Point


Use
As a maintenance technician, you can use this app to view master records for measuring points that are located on technical
objects:

Measuring Points document the condition of a technical object at a particular point in time.

Documenting the condition of a particular object is of great importance in cases where detailed records regarding the
correct condition have to be kept for legal reasons. This could involve critical values recorded for environmental
protection purposes, as well as measurements of emissions and pollution for objects of all types. In the case of condition-
based maintenance, maintenance activities are triggered when the measuring point of a technical object has reached a
particular state.

Counters are a special form of measuring point and are used to represent the wear and tear of an object, consumption,
or the reduction of an object’s useful life (for example, the mileage for a vehicle, or an electricity meter for an electrically-
powered system).

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If you perform counter-based maintenance, maintenance activities are always performed when the counter of the
technical object has reached a particular counter reading.

Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

View the master record of a measuring point.

View general data, such as a description and the measurement position.

Measuring points are uniquely identi ed by the numbers that they are assigned internally. Since this number is not
descriptive, measuring points sometimes have a text or a descriptive number to describe the position of a measuring
point at a technical object.

View the category that is assigned to the measuring point.

Categories are used to group measuring points for which the same measuring point attributes are valid.

View classi cation information that is assigned to the measuring point.

Numerical characteristics are assigned to determine the unit of measurement reading.

View the measurement range.

The measurement range represents the values that a measuring instrument or counter can display. It can be de ned
that only readings that fall between the upper and lower limits are possible. The measurement range unit speci es the
unit in which the measurement is made by the measuring instrument.

View the target value for the measuring point.

If there is an optimum value for a particular measuring point to which the device concerned is calibrated, this
measurement reading is speci ed as a target value.

View whether the valuation of the measurement reading shall be quantitative, qualitative, or a combination of both.

In a quantitative measurement reading, the current reading measured is entered in the system. The unit of the
measurement reading (for example, degrees Celsius) is de ned by the characteristic in the master record of the
measuring point.

In a qualitative measurement reading, a valuation code is entered in the system. This code represents the current
reading measured. A solely qualitative valuation can only be entered if this is speci ed in the system explicitly for the
measuring point by having selected the Valuation Code Sufficient checkbox.

Display the technical object on which the measuring point is located.

Create measurement documents using the measuring point.

View the measuring point in the Asset Viewer.

Note
If you have the business role Maintenance Planner, you can also use this app as well as access the apps Create Measuring
Point and Change Measuring Point. For more information about processing a measuring point, see Process Measuring Point.

Supported Device Types


Desktop

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Relevant Business Catalog


EAM - Measuring Point MW (SAP_EAM_BC_MEAPT_MW)

Related Apps
Process Measurement Document

Process Measuring Point


Use
Three apps are provided for processing master records for measuring points: Create Measuring Point, Change Measuring Point,
and Display Measuring Point. As a maintenance planner, you can create and change master records for measuring points that
are located on technical objects directly or while changing a technical object:

Measuring Points help you to document the condition of a technical object at a particular point in time.

Documenting the condition of a particular object is of great importance in cases where detailed records regarding the
correct condition have to be kept for legal reasons. This could involve critical values recorded for environmental
protection purposes, as well as measurements of emissions and pollution for objects of all types. In the case of condition-
based maintenance, maintenance activities are triggered when the measuring point of a technical object has reached a
particular state.

Counters are a special form of measuring point and are used to represent the wear and tear of an object, consumption,
or the reduction of an object’s useful life (for example, the mileage for a vehicle, or an electricity meter for an electrically-
powered system).

If you perform counter-based maintenance, maintenance activities are always performed when the counter of the
technical object has reached a particular counter reading.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create and change the master record of a measuring point.

Specify general data, such as a description and the measurement position.

Measuring points are uniquely identi ed by the numbers that they are assigned internally. Since this number is not
descriptive, you have the option of giving the measuring point a text or a descriptive number to describe the position of a
measuring point at a technical object.

Assign a measuring point category.

After having created measuring point categories in Customizing, you can use them to group measuring points for which
the same measuring point attributes are valid.

Assign classi cation information to the measuring point.

After having created numerical characteristics to which a unit has been assigned, you assign these characteristics to
determine the unit of measurement reading.

Specify the measurement range.

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The measurement range represents the values that a measuring instrument or counter can display. You can de ne that
only readings that fall between the upper and lower limits are possible. With the measurement range unit, you de ne the
unit in which the measurement is made by the measuring instrument.

Specify a target value for the measuring point.

If there is an optimum value for a particular measuring point to which the device concerned is calibrated, you can specify
this measurement reading as a target value.

Specify whether the valuation of the measurement reading shall be quantitative, qualitative, or a combination of both.

In a quantitative measurement reading, the current reading measured is entered in the system. The unit of the
measurement reading (for example, degrees Celsius) is de ned by the characteristic in the master record of the
measuring point.

In a qualitative measurement reading, a valuation code is entered in the system. This code represents the current
reading measured. You can only enter a solely qualitative valuation if you have speci ed this in the system explicitly for
the measuring point by selecting the Valuation Code Sufficient checkbox.

Display the technical object on which the measuring point is located.

Create measurement documents using the measuring point.

View the measuring point in the Asset Viewer.

Create a measuring point with transfer data (SAP GUI) while changing a technical object.

Note
If you have the business role Maintenance Technician, you are only able to view the information stored in the measuring
point by accessing the Display Measuring Point app. For more information about displaying a measuring point, see Display
Measuring Point.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Measuring Point (SAP_EAM_BC_MEAPT)

Related Apps
Process Measurement Document

Process Measurement Document


Use
Two apps are provided for processing a measurement document: Create Measurement Document and Display Measurement
Document. You can use these apps to easily enter the data after a measurement has been taken at a measuring point or a
counter. You can create and display measurement documents as a maintenance planner and as a maintenance technician.

After a measurement has been taken at a measuring point or a counter, the data is stored in a measurement document. You
can create the measurement document directly or enter measurement reading data while con rming a maintenance order.

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Based on the measurement document, the system calculates the next planned maintenance date and the call date on which a
maintenance order is created. Each time you create a new measurement document, the system recalculates the planned date
for the next maintenance work.

Key Features
Depending on the role to which you are assigned, you can perform the following tasks:

Determine whether the reference object or the measuring point serves as a basis for the measurement reading.

View the measuring point data, including the measuring point number, measurement position, description, characteristic
and unit.

Maintain the measurement result data. Check the time of the measurement reading and the name of the person who
took the measurement reading and change the values where necessary. The time stamp and person are proposed by the
system.

Enter the measurement or counter reading.

If you create a measurement document for a counter, you can either enter the counter reading, or the difference
between the current reading and the last reading. The system will automatically calculate the other value in each case.

Choose a valuation code for providing a qualitative judgment with respect to the result of the measurement.

If you create a measurement document for a measuring point that has not been de ned as a counter, it may be sufficient
to simply enter the valuation code without entering a measurement reading.

Write a long text to provide further information.

View the reference object.

If the reference object is a linear asset, you can also view linear data.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Measurement Document: SAP_EAM_BC_MEADOC (business role: Maintenance Planner)

EAM - Measurement Document MWSAP_EAM_BC_MEADOC_MW (business role: Maintenance Technician)

Related Apps
Process Measuring Point

Display Measuring Point

Process Linear Reference Pattern


Use
Three apps are provided for processing a linear reference pattern: Create Linear Reference Pattern, Change Linear Reference
Pattern, and Display Linear Reference Pattern. As a maintenance planner, you can use these apps to group markers that are

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alongside a linear asset. A linear reference pattern can be assigned to one or several technical objects.

If you have created markers and linear reference patterns with markers, you can use markers as input help for processing linear
data in maintenance documents, such as functional locations, pieces of equipment, measuring points, maintenance plans and
orders.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create a linear reference pattern directly or use another linear reference pattern as a template.

Create and edit multilingual texts for naming the linear reference pattern.

Specify whether the distance between a marker and a linear point can be negative, or positive, or both, by selecting a
marker distance code.

Specify the unit of measurement (UoM) for the distance from a marker.

Create markers alongside the linear asset and edit multilingual texts for describing the markers.

Select a marker type.

The functional location and equipment marker types always refer to technical objects. If you enter a technical object for
one of these marker types, the system defaults the linear data of the marker and you cannot change the data. You can
also choose the "normal" marker types that do not refer to a technical object. For those markers, you enter the linear
data of the marker manually.

Determine the offset of the marker.

With the offset, you can specify the distance or displacement of the marker from the reference line of a linear technical
asset (such as the distance of a signal post from the middle of the railway line, or the distance of a manhole cover from
the edge of the road).

Add several technical objects as reference objects for markers in one step.

Export and import marker data to and from Microsoft Excel.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Linear Reference Pattern (SAP_EAM_BC_LRP)

Display Master Data Information Center


Use
As a maintenance planner and as a maintenance technician, you can use this app to access the Master Data Information
Center that serves as a central point of access for working with master data. In the Master Data Information Center, you can
use the SAP Enterprise Search, work with different lists and you have direct access to individual task lists, maintenance plans
and technical objects.

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Key Features
Depending on the role to which you are assigned, you can perform the following tasks:

Con gure the list layout, sort table columns and create lters.

Use the SAP Enterprise Search to search for maintenance objects, such as maintenance noti cations, jobs or orders.

This search solution allows you to search using keywords and search categories and re ne your search by using lters.
Furthermore, you can use additional search criteria and search across different elds. So you can search for functional
locations whose long text contains a speci c search string or for pieces of equipment with a speci c system status, for
example. You can navigate directly to the objects listed in the result list.

Work with different master data lists.

You can con gure a worklist with your favorites and call master data that you have recently processed.

You can access the Technical Object List and the Maintenance Plan and Item List.

The personal object worklists (POWL) contain the most important information on technical objects and maintenance
plans in the form of a table and allow you to process the objects directly. From the personal worklist, you can navigate to
the individual technical objects and to the maintenance plans and items, carry out mass changes and change the status
for several objects.

Directly access individual master data objects.

Directly access and process individual task lists, maintenance plans and technical objects. You can also display technical
objects in the Asset Viewer.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Information Center: SAP_EAM_BC_INFO (business role: Maintenance Planner)

EAM - Information Center MW: SAP_EAM_BC_INFO_MW (business role: Maintenance Technician)

Related Information
For more information about using the Master Data Information Center on the SAP Web user interface for Plant Maintenance,
see Master Data Information Center.

SAP Apps for Maintenance Planning and


Scheduling
Display Maintenance Plan
Use
As a maintenance technician, you can use this app to view the planning data for recurrent maintenance work stored in time-
based and performance-based maintenance plans, strategy plans and multiple-counter plans. In time-based maintenance
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planning, maintenance is performed in speci c cycles, for example, every two months or every six months. Performance-based
maintenance plans contain information about regular maintenance based on counter readings maintained for measuring points
of pieces of equipment and at functional locations.

Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

View maintenance items that describe which preventive maintenance tasks should take place regularly for a technical
object or a group of technical objects.

View general information about the maintenance item, such as the reference object, the planning data, and the order or
noti cation type (for example, Maintenance Order if the call object to be generated is a maintenance order).

View the location and account assignment information for the maintenance item. If the maintenance object is a linear
asset, you can also view its linear data.

Display the technical object and the task list assigned to the maintenance item.

The task list speci es the individual work steps that must be executed, the spare parts and tools required for the job, as
well as the required completion time.

View the maintenance cycles of the maintenance plan as Planning Data.

If the maintenance plan is a strategy plan, the assigned maintenance strategy determines the maintenance cycles. If the
maintenance plan is performance-based, counters are assigned. Furthermore, you can view other scheduling information
speci c to the maintenance plan, such as shift factors and call control parameters.

View the scheduled Maintenance Calls for the maintenance plan.

You can display the call object (for example, the maintenance order) and view the most important information about the
scheduled maintenance calls in a table. For example, you can view the planned date, the call date, the completion date
and the scheduling status.

Open quickviews to access relevant information about technical objects and task lists without having to navigate away
from the screen you are working in.

Note
If you have the business role Maintenance Planner, you can also use this app as well as access the apps Create Maintenance
Plan and Change Maintenance Plan. For more information about processing a maintenance plan, see Process Maintenance
Plan.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Maintenance Plan MW (SAP_EAM_BC_MPLAN_MW)

Related Apps
Manage Maintenance Plan and Item List

Display Maintenance Item

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Process Maintenance Plan


Use
Three apps are provided for processing a maintenance plan: Create Maintenance Plan, Change Maintenance Plan, and Display
Maintenance Plan. As a maintenance planner, you can use these apps to plan recurrent maintenance work by creating time-
based and performance-based single cycle plans, strategy plans, and multiple-counter plans. In time-based maintenance
planning, maintenance is performed in speci c cycles, for example, every two months or every six months. With performance-
based maintenance plans, you can plan regular maintenance based on counter readings maintained for measuring points of
pieces of equipment and at functional locations.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create a maintenance plan and determine which maintenance call object the system generates for the maintenance
plan when a maintenance call is due (for example, maintenance order). You can create single cycle plans, strategy plans
or multiple-counter plans.

Create and assign maintenance items that describe which preventive maintenance tasks should take place regularly for
a technical object or a group of technical objects.

View and edit general information for the maintenance item, such as the reference object, the planning data and the
order or noti cation type (for example, Maintenance Order if the call object to be generated is a maintenance order).

View the location and account assignment information for the maintenance item. If the maintenance object is a linear
asset, you can also view its linear data.

Assign a task list to the maintenance item to specify the individual work steps that must be executed, the spare parts
and tools required for the job, as well as the required completion time. You can create a new task list or assign an
existing one.

Assign maintenance items to the maintenance plan by creating new items or selecting existing ones. You can also delete
existing assignments.

Determine and view the maintenance cycles of the maintenance plan as Planning Data.

If the maintenance plan is a strategy plan, the assigned maintenance strategy determines the maintenance cycles. If the
maintenance plan is performance-based, you can assign counters. Furthermore, you can write a long text and edit other
scheduling information speci c to the maintenance plan, such as shift factors and call control parameters.

View the scheduled Maintenance Calls for the maintenance plan.

You can display the call object (for example, the maintenance order) and view the most important information about the
scheduled maintenance calls in a table. For example, you can view the planned date, the call date, the completion date
and the scheduling status.

Open quickviews to access relevant information about technical objects and task lists without having to navigate away
from the screen you are working in.

Deactivate and reactivate the maintenance plan.

Select and deselect the maintenance plan for deletion.

Note

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If you have the business role Maintenance Technician, you are only able to view the information stored in the maintenance
plan by accessing the Display Maintenance Plan app. For more information about displaying a maintenance plan, see Display
Maintenance Plan.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Maintenance Plan (SAP_EAM_BC_MPLAN)

Related Apps
Manage Maintenance Plan and Item List

Display Maintenance Item

Related Information
For more information about processing a maintenance plan on the SAP Web user interface for Plant Maintenance, see
Maintenance Plan.

Display Maintenance Item


Use
You can use this app to view the information stored in a maintenance item. A maintenance item describes which preventive
maintenance tasks should take place regularly at a technical object or a group of technical objects. You can display maintenance
items as a maintenance planner and as a maintenance technician.

Key Features
Depending on the role to which you are assigned, you can perform the following tasks:

View general information such as the long text, the maintenance strategy, the maintenance plan and the technical
object.

View the planning data for the maintenance item, such as the planning plant and the order or noti cation type (for
example, Maintenance Order if the call object to be generated is a maintenance order).

View the location and account assignment information for the maintenance item.

If the maintenance object is a linear asset, you can also view its linear data

Display the maintenance item in the Asset Viewer.

Display the maintenance plan to which the maintenance item is assigned.

Display the technical object and the assigned task list.

The task list speci es the individual work steps that must be executed, the spare parts and tools required for the job, as
well as the required completion time. You can also display the technical object in the Asset Viewer.

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Open quickviews to access relevant information about the maintenance plan, the technical object and the assigned task
list without having to navigate away from the screen you are working in.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Maintenance Plan Item: SAP_EAM_BC_MPLANIT (business role: Maintenance Planner)

EAM - Maintenance Plan Item MW: SAP_EAM_BC_MPLANIT_MW (business role: Maintenance Technician)

Related Apps
Manage Maintenance Plan and Item List

Manage Maintenance Plan and Item List


Use
As a maintenance planner, you can use this app to access the Maintenance Plan and Item List. This worklist provides, in a table,
the most important information about maintenance plans and items and enables you to not only process individual documents,
but also carry out mass changes to maintenance plan and maintenance item data.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

De ne queries in which you specify selection criteria for maintenance plans and maintenance items.

If you only specify selection criteria for maintenance plans, the results list only displays maintenance plans and the
maintenance items that belong to them. If you only specify selection criteria for maintenance items, the results list only
displays maintenance items.

Navigate from the list to the maintenance plans and maintenance items and process them.

Navigate from the list to the assigned technical objects and call objects (such as noti cations or maintenance orders)
and process them.

Change how the information on maintenance plans and items is displayed by con guring the layout of the list.

Print the results list of your query as a PDF document.

Change the system status of one or more selected maintenance plans.

Only those statuses that are currently possible for the maintenance plans you selected are available.

Carry out mass data changes for maintenance plans and maintenance items.

You can see which maintenance plans and maintenance items the system was able to change successfully by viewing the
icons in the Changed table column.

Supported Device Types


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Desktop

Relevant Business Catalog


EAM - Maintenance Plan Item (SAP_EAM_BC_MPLANIT)

Related Apps
Process Maintenance Plan

Display Maintenance Item

Related Information
For more information about using the maintenance plan and item list on the SAP Web user interface for Plant Maintenance, see
Maintenance Plan and Maintenance Item List.

Display Task List


Use
As a maintenance technician, you can use this app to view all relevant information about recurring standardized work
sequences, inspections and repairs. Maintenance task lists describe a sequence of individual maintenance activities that must
be performed repeatedly within a company. They contain important information about the spare parts and tools required for
the work steps, the work centers involved, and the time required to perform the work.

Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

View general task list information, such as the responsible work center and plant, the status, and the maintenance
strategy.

View the task list operations that describe the individual work steps to be executed in detail.

Find out which spare parts you need to execute the maintenance task.

View which production resources or tools are required to perform the maintenance tasks, such as measuring and
inspection instruments or cranes.

View the chronological interdependence between the maintenance tasks.

Relationships describe how operations are linked to one another in the process and determine their sequence.

View which technical objects and assemblies are assigned for inspection rounds. In the operation details, measuring
points can be represented by production resources/tools for the technical objects.

Read the long text with a detailed description about the individual work step which must be executed.

Display assigned documents.

Display quickviews with relevant information about technical objects, materials, and long texts without having to
navigate to these objects.

Display the task list in the Asset Viewer.

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Note
If you have the business role Maintenance Planner, you can also use this app as well as access the apps Create Task List and
Change Task List. For more information about processing a maintenance task list, see Process Task List.

Supported Device Types


Desktop

Relevant Business Catalog

EAM - Task List MW (SAP_EAM_BC_TL_MW)

Process Task List


Use
Three apps are provided for processing a maintenance task list: Create Task List, Change Task List, and Display Task List. As a
maintenance planner, you can use task lists to standardize recurring work sequences and to plan inspections, maintenance, and
repairs. Maintenance task lists describe a sequence of individual maintenance activities that must be performed repeatedly
within a company. They contain important information about the spare parts and tools required for the work steps, the work
centers involved, and the time required to perform the work. Furthermore, task lists enable you to react quickly to changing
environmental protection or occupational safety regulations that may affect continuous maintenance. When you assign a task
list to a maintenance item, maintenance noti cation, or a maintenance order, the system copies this maintenance data from
the task list into the respective maintenance document.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create a general task list or a task list for a speci c piece of equipment or functional location.

You can specify a validity date that can be today's date or a date in the past or future.

You can use an existing task list as a template (reference) when creating a new task list. The system copies the general
data and the operation data of the task list as default values to the new task list. You can specify whether you want to
also copy relationships, permits, linked documents, and task list descriptions to the new task list.

Provide general information, such as the responsible work center and plant, the status, and the maintenance strategy.

Create task list operations to describe the individual work steps which must be executed in detail

Specify the required spare parts by assigning material components from the bill of material or adding materials that are
not in the BOM of the maintenance object.

Determine which production resources or tools are required to perform the maintenance tasks, such as measuring and
inspection instruments or cranes.

Describe the chronological interdependence between the maintenance tasks and create relationships between
operations. Relationships describe how operations are linked to one another in the process and determine their
sequence.

For inspection rounds, assign technical objects and assemblies at operation level. In the operation details, you can enter
measuring points as production resources/tools for the technical objects that you have assigned at operation level.

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Create and edit a long text to describe the individual work step which must be executed in detail.

Assign and display documents.

Display quickviews with relevant information about technical objects, materials, and long texts without having to
navigate to these objects.

Display the task list in the Asset Viewer.

Note
If you have the business role Maintenance Technician, you are only able to view the information stored in the maintenance
task list by accessing the Display Task List app. For more information about displaying a maintenance task list, see Display
Task List.

Supported Device Types


Desktop

Relevant Business Catalog

EAM - Task List (SAP_EAM_BC_TL)

Related Information
For more information about processing a task list on the SAP Web user interface for Plant Maintenance, see Task List.

SAP Apps for Maintenance Execution


Process Maintenance Noti cation
Use
Three apps are provided for processing a maintenance noti cation: Create Maintenance Noti cation, Change Maintenance
Noti cation, and Display Maintenance Noti cation. You can use these apps to easily report a malfunction or a problem in a
technical system. You do this by creating a noti cation in which you specify the technical object, describe the malfunction, and
enter the activities to be performed. In addition, you can describe the causes by using codes, con rm the time spent on each
activity and print out job papers. You can create, change and display noti cations as a maintenance planner and as a
maintenance technician.

Key Features
Depending on the role to which you are assigned, you can perform the following tasks:

Specify the technical object by using hierarchical structure lists that also provide you with information about assigned
materials and components.

Describe the breakdown in detail and create tasks and activities to be performed.

Describe the damages and causes by choosing appropriate codes.

By doing the above, you can ensure that issues are entered in a standardized way and can be evaluated automatically.

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Upload and attach documents to add further information to the noti cation.

Con rm the time spent on each activity after you have completed your work.

Print out the shop paper of the noti cation physically or virtually on the job card and transfer the noti cation to the job
list.

Open quickviews to get relevant information about maintenance documents, technical objects, materials and long texts
without having to navigate away from the screen on which you are working.

Supported Device Types


Desktop

Relevant Business Catalog

EAM - Noti cation: SAP_EAM_BC_NTF (business role: Maintenance Planner)

EAM - Noti cation MW: SAP_EAM_BC_NTF_MW (business role: Maintenance Technician)

Related Apps
Manage Noti cation List

Manage Orders and Noti cations in Information Center

Related Information
For more information about creating, changing and displaying maintenance noti cations on the SAP Web user interface for
Plant Maintenance, see Maintenance Noti cation.

Manage Noti cation List


Use
As a maintenance planner, you can use this app to access a worklist of all the maintenance noti cations that match the
selection criteria in the query you have de ned. The noti cation list contains the most important information on maintenance
noti cations in the form of a table and allows you to process noti cations and the assigned technical objects directly.
Furthermore, you can carry out mass changes and assign one or more noti cations to a speci c order. You can con gure the list
layout, sort table columns and create lters. In addition, you have the option of displaying a table column for monitoring critical
dates, whose colors help you detect issues.

With this app you can also access the Order List, the combined Order and Noti cation List, and the Order and Operation List.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Con gure the personal object worklist (POWL) by creating queries.

The query de nes the content of the noti cation list displayed.

Get a quick overview of all maintenance noti cations and view the most important information.

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Navigate to single noti cations and assigned technical objects and process them.

Change the data of selected noti cations using the mass change function.

On a popup you can de ne which elds you want to change and which eld values should replace the current values.

Change the status of several selected noti cations.

You can choose from the statuses that are currently possible for at least one of the rows you selected.

View the date monitor symbols to quickly detect time issues and monitor the progress of the noti cations.

Assign one or more noti cations that have not yet been assigned to a maintenance order either to an existing order or
to a new order by creating one without leaving the list.

Print out the shop paper of the noti cation physically or virtually on the job card and transfer the noti cation to the job
list.

Personalize the table by choosing which table columns are shown and how table entries are sorted.

You can narrow down the scope of the noti cation list by using lters.

Process orders and their assigned noti cations in the combined Order and Noti cation List

Change the data of selected order operations, such as internal data, external data, and scheduling data, in the Order and
Operation List

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Noti cation (SAP_EAM_BC_NTF)

Related Apps
Process Maintenance Noti cation

Manage Orders and Noti cations in Information Center

Related Information
For more information about using the combined Order and Noti cation List list on the SAP Web user interface for Plant
Maintenance, see Order and Noti cation List.

Display Maintenance Order


Use
As a maintenance technician, you can use this app to view maintenance orders that have been created for a malfunction.
Maintenance orders describe in detail the maintenance tasks that are to be performed on the technical object and provide all
the information needed to plan and execute maintenance work. This includes start and nish dates, location information,
planned materials and production resources/tools.

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Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

Display the technical object that is assigned to the order.

Display assigned task lists and noti cations.

Display assigned documents at header level and operation level.

Display order operations and suboperations and view the work steps that need to be carried out. View dates, capacity
requirements, and costs of the maintenance work as well as the required materials and the date on which a particular
material should be available.

View system statuses and user statuses that document the progress of the repair work.

Open quickviews to get relevant information about maintenance documents, technical objects, materials and long texts
without having to navigate away from the screen you are working in.

Note
If you have the business role Maintenance Planner, you can also use this app as well as access the apps Create Maintenance
Order and Change Maintenance Order. For more information about processing a maintenance order, see Process
Maintenance Order.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Order MW (SAP_EAM_BC_ORD_MW)

Process Maintenance Order


Use
Three apps are provided for processing a maintenance order: Create Maintenance Order, Change Maintenance Order, and
Display Maintenance Order. As a maintenance planner, you can create and change orders when a malfunction is detected to
de ne in detail the maintenance tasks that are to be performed on the technical object. You can create a maintenance order for
a speci c noti cation or create the maintenance order directly with or without reference to an existing order. When creating or
changing a maintenance order, you can either assign existing task lists and noti cations or create new ones for the order.

In the maintenance order, you provide all the information needed to plan and execute the maintenance work. This includes start
and nish dates, location information, planned materials and production resources/tools. The system supports you in nding
the relevant technical object, choosing the required materials and checking their availability, scheduling the job, and
determining the costs.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Create a maintenance order directly or for a speci c noti cation.

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Create a maintenance order using a template (or reference order) and use checkboxes to specify which data you want to
be copied from the reference order to the new order.

Assign existing task lists and noti cations to the order and open the task lists and noti cations that are assigned to the
order.

You can specify that the status of noti cations should depend on the status of the orders to which they are assigned.

Specify the technical object by using hierarchical structure lists that also provide you with information about assigned
materials and components.

Display, create, and assign documents at header level and operation level.

Create and change order operations and suboperations and explain the work steps that need to be carried out by
entering a short description. You can determine dates, capacity requirements, and costs of the maintenance work and
choose the required materials using a catalog.

Use the scheduling function to determine the actual execution dates, the capacity requirement needed to execute the
order, and the date on which a particular material should be available.

Determine costs and run cost simulations.

Use system statuses and user statuses to document the progress of the repair work and specify which activities the
system or users can carry out for an order or an operation.

For inspection rounds, enter technical objects and assemblies at operation level and assign measuring points as
production resources/tools to the technical objects.

Print out the shop paper of the maintenance order physically or virtually on the job card and by doing so, transfer the
order to the job list.

You can even allow shop papers to be printed for orders that have the status created or technically completed, for
example.

Open quickviews to get relevant information about maintenance documents, technical objects, materials and long texts
without having to navigate away from the screen you are working in.

Note
If you have the business role Maintenance Technician, you are only able to view the information stored in the order by
accessing the Display Maintenance Order app. For more information about displaying a maintenance order, see Display
Maintenance Order.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Order (SAP_EAM_BC_ORD)

Related Apps
Manage Order List

Manage Orders and Noti cations in Information Center

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Related Information
For more information about creating, changing and displaying a maintenance order on the SAP Web user interface for Plant
Maintenance, see Maintenance Order.

Manage Order List


Use
As a maintenance planner, you can use this app to access a worklist of all the maintenance orders that match the selection
criteria in the query you have de ned. The order list contains the most important information on maintenance orders in the
form of a table and allows you to process orders and the assigned noti cations and technical objects directly. Furthermore, you
can carry out mass changes, and change the status of several selected orders. You can con gure the list layout, sort table
columns, and create lters. In addition, you have the option of displaying table columns for monitoring critical dates and costs,
whose colors help you detect issues.

With this app you can also access the Noti cation List, the combined Order and Noti cation List, and the Order and Operation
List.

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Con gure the personal object worklist (POWL) by creating queries.

The query de nes the content of the order list displayed.

Get a quick overview of all maintenance orders and view the most important information in the form of a table.

Navigate to single orders and assigned noti cations or technical objects and process them.

Change the data of selected orders using the mass change function.

On a popup, you can de ne which elds you want to change and which eld values should replace the current values.

Change the status of several selected orders.

You can choose from the statuses that are currently possible for at least one of the rows you selected.

Display table columns for monitoring critical dates and costs, whose colors help you detect issues.

Print out the shop paper of the maintenance order physically or virtually on the job card and transfer the order to the job
list.

Personalize the table by choosing which table columns are shown and how table entries are sorted.

You can narrow down the scope of the order list by using lters.

Process orders and their assigned noti cations in the combined Order and Noti cation List.

Change the data of selected order operations, such as internal data, external data, and scheduling data, in the Order and
Operation List.

Supported Device Types


Desktop

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Relevant Business Catalog


EAM - Order (SAP_EAM_BC_ORD)

Related Apps
Process Maintenance Order

Manage Orders and Noti cations in Information Center

Related Information
For more information about using the combined Order and Noti cation List list on the SAP Web user interface for Plant
Maintenance, see Order and Noti cation List.

Manage Orders and Noti cations in


Information Center
Use
As a maintenance planner, you can use this app to process your maintenance orders and noti cations by using a worklist that
you can con gure to suit your requirements (POWL).

Key Features
If you have the business role Maintenance Planner, you can perform the following tasks:

Use the SAP NetWeaver Enterprise Search to search for maintenance orders and/or noti cations.

Call orders and noti cations that you have saved as favorites or have recently processed.

Access the Order List, the Noti cation List, the Order and Noti cation List, and the Order and Operation List.

The personal object worklists (POWL) contain the most important information on maintenance noti cations and orders
in the form of a table and allow you to process noti cations, orders and the assigned technical objects directly.
Furthermore, you can carry out mass changes and assign one or more noti cations to a speci c order. You can con gure
the list layout, sort table columns and create lters. In addition, you have the option of displaying a table column for
monitoring critical dates, whose colors help you detect issues.

Call and process individual maintenance noti cations and orders.

Supported Device Types


Desktop

Relevant Business Catalog

EAM - Information Center (SAP_EAM_BC_INFO)

Related Apps

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Manage Order List

Manage Noti cation List

Process Maintenance Order

Process Maintenance Noti cation

Related Information
For more information about using the Order and Noti cation Information Center on the SAP Web user interface for Plant
Maintenance, see Order and Noti cation Information Center.

Display Job List


Use
As a maintenance technician, you can use this app to access a list of maintenance jobs to be carried out. A maintenance job is a
view of the order or noti cation (the reference object) that provides the technician or a team of technicians with information on
all their assigned operations or tasks. This app lists your jobs and provides crucial information for each job at a glance, such as
the urgency, start and end dates, and assigned work center. You can con gure job lists so that they re ect how work is
organized in your particular organization and therefore only contain the jobs that are relevant to you.

Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

Get a quick overview of all maintenance jobs assigned to you or your team and view the most important information.

Access additional information on a selected job, such as the reference document on which the job is based and a list of
objects associated with the reference document at header level including technical objects, materials, and documents.

Display the job card for a selected job.

The job card is a printable PDF document that provides you with all the information you need to perform a job: what you
have to do (operations and tasks), where you have to do it, and so on. The job card contains the data of existing shop
papers such as operation control ticket, time ticket, and pick list.

Reassign the whole job or single work items in the job to another person responsible or to a combination of work center
and person responsible.

The person and work center responsible for a job are determined from the reference document. If the job has not been
assigned to a person or work center yet, you can also assign the job for the rst time.

Supported Device Types


Desktop

Relevant Business Catalog


EAM - Job MW (SAP_EAM_BC_JOB_MW)

Related Apps

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Con rm Jobs

Con rm Jobs
Use
As a maintenance technician, you can use this app to con rm planned and unplanned maintenance jobs. A maintenance job is a
view of the order or noti cation (as reference object) that provides the technician or a team of technicians with information on
all their assigned operations or tasks. Con rmation lists contain all the planned maintenance jobs that can be con rmed. You
can check the planned job data and con rm or adjust it. This includes the time you spent on the job and the materials you
consumed as well as the activities you performed and the measurement readings. Depending on how con rmation is handled in
your company, you can con gure different con rmation lists.

You can also con rm unplanned jobs and enter all the required data after having nished your work. You then can enter the time
spent and the required materials, write a long text and, if necessary, create an activity report. The system automatically creates
an order and - if an activity report exists - a noti cation, sets the order and noti cation to technically completed, stores the
time con rmation, and posts a goods issue for the order. You can also con rm unplanned jobs while working in the Asset Viewer.

Key Features
If you have the business role Maintenance Technician, you can perform the following tasks:

Con rm one or several jobs as planned.

In this case, the planned data is copied as actual data that you simply have to con rm. The operations or tasks that
belong to the con rmed job are then con rmed with the planned data and materials.

Change the proposed job data of planned maintenance work or add data to the job and then con rm it.

Enter con rmation data for each operation if the reference document is a maintenance order.

If several maintenance workers were involved in a job, each of these maintenance workers can select the job in the
con rmation list and enter data until all the operations are nally con rmed. Con rmation data includes time
information, such as when the repair work was done and how long it took, as well as the quantities of which materials you
used. Furthermore, you can enter the results of measurements and counter readings. If the order references a linear
asset, you can also enter linear data.

Enter malfunction data retroactively for an unplanned job.

You add malfunction data in order to record a problem that was discovered during preventive maintenance. You can
enter breakdown data, as well as information about damages and causes to describe the problem or malfunction in
greater detail.

Use long texts and comments or upload and attach documents to describe the repair work in detail.

By con rming a maintenance job trigger a con rmation as well as a goods issue in the back-end system.

This means that the system statuses are updated and the system creates all the necessary documents, such as goods
movements and measurement documents. If there are any errors, you can view the error logs and post-process the
goods movements using the transaction COGI.

Supported Device Types


Desktop

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Relevant Business Catalog


EAM - Job MW (SAP_EAM_BC_JOB_MW)

Related Apps
Display Job List

SAP Apps for Finding Technical Objects and


Maintenance Execution Data
Find Technical Object
Use
With this app, you can list the technical objects in your system. You can nd the one you need by ltering the list according to
various properties or by using a free-text search. You can display a single technical object to view its properties, its assigned
noti cation and operations, and its attachments.

Key Features
List technical objects

Filter technical objects by various parameters, such as type, location, manufacturer, and status

Search for technical objects

Display a single technical object

Show details of the related noti cations and orders

Display general information about the technical order, such as long text, category, and manufacturer

Display installation information about the technical object, such as location, plant, and plant section

Display the responsible planning plant, planner group, and work center of the technical object

Display the company code, business area, asset, cost center and WBS element of the technical object

Display the system and user statuses of the technical object

Display the noti cations, orders, and maintenance items of the technical object

Display the measurement documents, and measuring points of the technical object, and navigate to them

List the attachments of the technical object

In addition, this app supports the following technical features and options:

If the long material number has been activated in your back-end system, it is automatically displayed in the Material eld in this
SAP Fiori app. For more information, see section Extended Material Number in SAP Fiori Apps in the SAP S/4HANA UI
Technology Guide .

Supported Device Types


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Desktop

Tablet

Smartphone

Relevant Business Catalog


EAM - Technical Object

Find Maintenance Noti cation


Use
With this app, you can list the maintenance noti cations in your system and nd the one you need. You can do this by ltering
the list according to various properties or by using a free-text search. You can perform prede ned quick actions on one or more
noti cations. You can display a single noti cation to view its properties, its assigned technical object and maintenance order,
and its attachments.

Key Features
List maintenance noti cations

Filter maintenance noti cations by various parameters, such as type, priority, dates, and statuses

Search for noti cations

Put in process, complete, or postpone noti cations

Select several maintenance noti cations and assign them to an existing maintenance order

Select several maintenance noti cations and make the system create one new maintenance order for each of them

Select several maintenance noti cations and make the system create a single maintenance order for them with a
header noti cation

Select several maintenance noti cations and change the responsibility, such as the person responsible or the main work
center

Display a single noti cation

Show details of the related technical object, and maintenance orders

Display general information about the noti cation, such as long text, work center, and location data

Display scheduling information for the noti cation, such as completion and reference dates and times

Display the malfunction information, such as start dates, end dates, and breakdown duration

Display the items, tasks and activities in the noti cation

List the attachments of the noti cation

Display the relevant maintenance plan and item

In addition, this app supports the following technical features and options:

If the long material number has been activated in your back-end system, it is automatically displayed in the Material eld in this
SAP Fiori app. For more information, see section Extended Material Number in SAP Fiori Apps in the SAP S/4HANA UI
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Technology Guide .

Supported Device Types


Desktop

Tablet

Smartphone

Relevant Business Catalog


EAM - Noti cation

Find Maintenance Order


Use
With this app, you can list the maintenance orders in your system and nd the one you need. You can do this either by ltering
the list according to various properties or by using a free-text search. You can display a single order to view its properties, its
assigned noti cation and operations, and its attachments.

Key Features
List maintenance orders

Filter maintenance orders by various parameters, such as type, priority, dates, and statuses

Search for orders

Select several maintenance orders and change the responsibility, such as the person responsible or the main work
center

Display a single order

Show the details of the related noti cation, and the operations of the order

Show general information about the order, such as long text, work center, and location data

Show the operations and suboperations of the order

Show the organizational data for the order, such as company code and cost center

Show the estimated, planned, and actual costs for the order for each value category

List the attachments of the order

Complete the order from technical and business perspective and cancel these completions

Block the processing of the maintenance order

Release the maintenance order

In addition, this app supports the following technical features and options:

If the long material number has been activated in your back-end system, it is automatically displayed in the Material eld in this
SAP Fiori app. For more information, see section Extended Material Number in SAP Fiori Apps in the SAP S/4HANA UI

This is custom documentation. For more information, please visit the SAP Help Portal 54
5/15/2019
Technology Guide .

Supported Device Types


Desktop

Tablet

Smartphone

Relevant Business Catalog


EAM - Order

Find Maintenance Order and Operation


Use
With this app, you can list the orders and their operations in your system. You can nd the one you need by ltering the list
according to various properties or by using a free-text search.

Key Features
List maintenance orders and operations

Filter maintenance orders and operations by various parameters, such as type, status, and priority

Search for orders and operations

Display the amount of work needed for the listed operations

Navigate to the order, or to the technical object of the order

Supported Device Types


Desktop

Tablet

Smartphone

Relevant Business Catalog


EAM - Order

Find Maintenance Order Con rmation


Use
With this app, you can list the maintenance order con rmations in your system. You can nd the one you need by ltering the list
according to various properties or by using a free-text search. You can display a single order con rmation to view its properties
and its assigned order and technical object.

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Key Features
List maintenance order con rmations

Filter order con rmations by various parameters, such as order status, operation number, and dates

Search for order con rmations

Display a single order con rmation

Navigate to the con rmed order

Display general information, such as long text, con rmation text, and work center

Display the actual start and end dates, and cumulative actual work amount

Supported Device Types


Desktop

Tablet

Smartphone

Relevant Business Catalog


EAM - Order

Find Maintenance Task List


With this app, you can nd and display the following maintenance task lists:

Equipment task list

Functional location task list

General maintenance task list

You can do this either by ltering the list or by using the free text search. You can display a single task list to view its properties,
its assigned operations, and its attachments.

Note
You cannot access hierarchical task lists from this application.

Key Features
Display maintenance task lists by using the free text search or by ltering for parameters, such as Planning Plant, Work
Center, and Key Date

Display a single maintenance task list

Show general information about the maintenance task list, such as Long Text and Work Center

Show the details of the related operations

Show the operations and suboperations of the maintenance task list

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List the maintenance packages of the maintenance task list

List the attachments of the maintenance task list

Supported Device Types


Desktop

Tablet

Smartphone

Find Maintenance Task List and Operation


With this app, you can nd and display the following maintenance task lists and their operations:

Equipment task list

Functional location task list

General maintenance task list

You can do this either by ltering the list or by using the free text search. You can display a single task list to view its properties,
its assigned operations, and its attachments.

Note
You cannot access hierarchical task lists from this application.

Key Features
Display maintenance task lists by using the free text search or by ltering for parameters, such as Planning Plant, Work
Center, and Key Date

List operations by using free-text search in the Operation eld or by ltering for various parameters, such as Operation
Description, Work Center, and Activity Type

Display a single maintenance task list

Show general information about the maintenance task list, such as Long Text and Work Center

Show the details of the related operations

Show the operations and suboperations of the maintenance task list

List the maintenance packages of the maintenance task list

List the attachments of the maintenance task list

Supported Device Types


Desktop

Tablet

Smartphone

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