Job Posting Title: Order Management Specialist

Job Description As part of our expansion within Enterprise Business Operations – Order-To-
Summary: Cash (EBO-OTC), we are building an Order Management Specialist (OMS) team
composed of highly skilled individuals with order management / order-to-cash
experience preferably with 1-2 years of related work background.
• Manage the order process for select products; this includes entering
orders into specialist permissioning or electronic fulfilment systems
and working with internal customers to ensure the order is fulfilled
according to agreed turnaround times and with accuracy
• Escalate all delays to internal groups including to the senior members
of the organization as appropriate
• Accountable for meeting and maintaining defined standards for quality
and productivity
• Manage internal customer queries and communication in a
professional and service-oriented manner
• Be a team player, attend team meetings and ensure that internal and
external customer requirements are met
• Responsible for online maintenance, lapsing of subscriptions and
access-related issues
• Support billing team in validating online invoices and portals
• Monitor the group email account to ensure that requests are actioned
and completed according to agreed turnaround times
• Creating and modification of customer master data
• Meet agreed volume, service and quality targets
Experience required: 1-2 years of relevant work experience
Qualification: Graduate/post-graduate in related field such as Commerce or Accounting
Experienced candidates should have prior OMS experience
Required Skills: • Good data interpretation skills
• Good working knowledge of computer systems; knowledge on SAP,
SalesForce and Siebel is an advantage
• Has great focus for accuracy, completeness and value-add for assigned
tasks which leads to providing an excellent customer experience
• Ability to prioritize and has attention to details
• High aptitude for learning and champions effective collaboration
• Deadline-oriented and ability to multi-task
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing
appropriate level of prioritization and escalation skills
• Should be flexible working in any shift
Desired Skills: 1-2 years Customer Service / Order-To-Cash background