SURBHI KUMAR

Mobile: 08076243854
E-Mail: kumar.surbhi10@gmail.com
Versatile, high-energy technocrat with the distinction of executing prestigious IT projects of large magnitude within strict
time schedules
~ Software Testing ~ Quality Assurance ~ Infrastructure Support
Location Preference: Delhi & NCR
Industry Preference: IT

PROFILE SNAPSHOT
A dynamic professional with nearly 4.5 years of experience in:
~Quality Assurance ~Software Testing ~Defect Management
~Maintenance Operations ~Production Support
~D. C. Ops
 Gained insightful experience in managing multiple global projects across various geographies while meeting business
needs in a fast paced, dynamic and globally expanding MNC environment.
 Proficient in testing, business analysis, implementing and supporting software & applications using programming
languages and development tools.
 To take a challenging post for understanding business change needs, assessing the impact of those changes, capturing,
analyzing and documenting requirements and then supporting the communication and delivery of those requirements
with relevant parties.
 Around 6 months on Production support, Incident and Change Management.
 Prepared the various tracker and functional docs including HLD and LLD required at various stages of testing.
 Experience in domains like Health & Insurance, BFSI Domain, Asset Management.
 Expertise in identifying & analyzing defects, questionable, functions, errors, inconsistencies in software programs by
performing Root Cause Analysis and troubleshooting the same to avoid further escalation.
 Analytical, meticulous and quality-oriented professional with an eye for detail.

CORE COMPETENCIES
 Analyzing valid test conditions, design & documents, relevant test scenarios and test cases to effectively execute the software
 Sound knowledge of:
o SQL, SDLC and STLC Models.
o Functional, System Integration Testing, Black Box, Integration, Web Applications, Regression, Database & Cross
browser testing, UAT ( User Acceptance Testing),API testing using SOAPUI Tool,ETL testing.
o Experience of working in Agile & Waterfall SDLC.
o Using JIRA and PM Smart as Test Management Tool.
o Software Development Life Cycle Agile & Waterfall.
o Production support, Incident and Incident Management.

ORGANIZATIONAL EXPERIENCE
PROJECT DETAILS:

1. PCSINFINTITY Company (Feb 2018- June 2018)

2. PCSInfinity which started in 2013 offers cloud based SaaS products which are Asset Infinity and Catalogue
bar. Asset Infinity is the comprehensive asset management solution that stays with you right from
purchasing assets, categorizing, assigning, tracking, maintenance, manages depreciation to asset
retirement.

Client: Devyani,NCRMotors
Domain: Asset Management
Defect Tracking Tool: JIRA
Database: SQL
Role: Senior Tester

Responsibilities:

 Involved in the transition provided by the outgoing vendor.

 Understanding the project requirements and creating high Level Scenarios and Test Cases
preparation as per the SRS and BRS.
 Involved in test case execution and Functional testing, regression testing.
 Involved in test case preparation and reviewing test cases.
 Doing Defect reporting on JIRA.
 Clients call interaction.
 Preparing the test summary report.
 Coordinate issue resolution for problem logs attributed to Business Requirements and Software
requirements for each Release.
 Defect entry and fix applied is re-tested for failed test cases.
 Coordinate issue resolution for Defects attributed to project during testing phases of Release,
Review/approve SRS changes.
 .

PROJECT DETAILS:

3. AON HEWITT Company (Aug 2015- Jan 2017)

4. Aon Hewitt (formerly known as Hewitt Associates) is a provider of human capital and management
consulting services headquartered in the United States in Lincolnshire, Illinois. From 500 offices in 120
countries, it provides consulting, outsourcing, and reinsurance brokerage services.
5. The company was founded in 1940 and ceased to exist as an independent entity at the completion of its
purchase by Aon in October 2010. Hewitt's operations were merged at that time with some elements of
Aon's consulting arm to become a new subsidiary of the Aon Group called Aon Hewitt

#PROJECT 1
Client: Tesla, CSC, Apollo Tyres, Fiserv
Domain: Health and Insurance
Defect Tracking Tool: JIRA
Database: SQL
Role: Quality Analyst

#PROJECT 2
Client: BANK OF AMERICA,MERILL LYNCH
Domain: BFSI (BANKING,FINANCIAL SERVICES AND INSURANCE SECTOR),INVESTMENT BANKING
Defect Tracking Tool: JIRA
Database: SQL
Role: Quality Analyst

Responsibilities:

 Involved in the transition provided by the outgoing vendor.

 Understanding the project requirements and creating high Level Scenarios and Test Cases
preparation as per the SRS and BRS.
 Involved in test case execution and Functional testing, regression testing.
 Involved in test case preparation and reviewing test cases.
 Doing Defect reporting on JIRA.
 Clients call interaction.
 Preparing the test summary report.
 Coordinate issue resolution for problem logs attributed to Business Requirements and Software
requirements for each Release
 Defect entry and fix applied is re-tested for failed test cases
 Coordinate issue resolution for Defects attributed to project during testing phases of Release,
Review/approve SRS changes.

6. HCL TECHNOLOGIES Company (Jan 2013 – June 2015)

HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh,
India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an
independent company in 1991 when HCL ventured into the software services business. HCL Technologies (the
abbreviation of Hindustan Computers Limited) offers services including IT consulting, enterprise
transformation, remote infrastructure management, engineering and R&D, and business process
outsourcing (BPO).

Project- Fidelity National Financial, Inc. (NYSE:FNF), a Fortune 500 company, is the United States' largest provider
of commercial and residential mortgage and diversified services. FNF generates approximately seven billion in
annual revenue from their title and real estate related operations. Fidelity National Financial, Inc. is currently ranked
number 316 on Fortune’s list of America’s Largest Companies. The title insurance underwriters that comprise
Fidelity National Title Group (FNTG) – Fidelity National Title, Chicago Title, Commonwealth Land Title, Security Title
Agency, Ticor Title, and Alamo Title – currently issue residential and commercial title insurance policies for
multimillion-dollar properties throughout the U.S

Client: Novartis
Domain: Health and Insurance
Defect Tracking Tool: JIRA
Database: SQL
Role: Quality Analyst
Responsibilities:

 Developed test plan, scenarios and performed execution of test cases.

 Execute test and validate test cases -Complete test and compare test case actual results with
expected results and ensure appropriate updates and analysis has been documented
 Defect Management using JIRA
 Defect entry and fix applied is re-tested for failed test cases
 Attending SRS walk-through calls to initialize test planning
 Study of Business Requirement document (BRD) & Software Requirement Specification
document (SRS) and Test Plan to identify and finalize testing scopes and dead lines
 Develop High Level & Low Level test scenarios from Requirement specifications
 Review of Test conditions and test cases written by team members

From June 2012 to Dec 2012 IBM India as Technical Analyst

Role: Technical Analyst

Technical Skills:

Primary Skills Oracle SQL, PL/SQL; UNIX; AUTOSYS

C, C++, Core Java
 Languages
Oracle 10G/11G
 Databases
Windows NT/2000/XP, Linux
 Operating Systems
AUTOSYS R11
 Scheduling Tools
Remedy, Incident Management
 Ticketing Tool

Project #1:

Project - 1 HRIS – Global Human Resources Information System

Bank of America
 Client
June 2012 to Dec 2012
 Duration
Bangalore, India
 Location
Tools: Toad, Autosys
O/S: Windows, UNIX
 Environment
12
 Team Size
SME for Applications and Offshore Point of Contact
 Role

Description:
Bank of America is an American multinational banking and financial services corporation. It is the second largest bank
holding company in the United States by assets. At Bank of America the business, financial transactions and reporting are
performed using OBIEE from the data being loaded in database. As art of project maintenance, we are responsible for
resolving production issues and look after the processes to run smoothly. The database that we handle is power bank for
all down streams.

Responsibilities

 Key responsibility is to ensure safe transfer of data from source systems to ETL source staging area and from ETL
target staging area to the target system, from there, to Reporting layer objects and other downstream
applications.
 To respond and provide solutions to the incidents within the timeframe defined.
 To perform monitoring of all ETL loads and other jobs and fixing the issues to make sure that there will be no
breach in SLA for all BAU loads.
 Provide and fix the issues and rerun the jobs in case of job failures in the scheduled run.
 To take care and respond to the user requests within the defined timeframe.
 Take part in weekly CRQ analysis and problem management calls.
 24*7 on call Production support.
 Scheduling the Autosys jobs for various GHRIS ETLs.