UN40C5000QFXZA Fast Track Troubleshooting Manual Rev – 6/13/11

SERVICE BULLETINS

No Bulletins listed as of 6/13/11

SMPS

Insert Photo of TV Board Layout Main Version Parts No Short Description

Include Board Assy names (as appearing in parts) and any
Woofer ALL BN44-00352B Power PCB
CN01 BN81-04455A T-CON PCB
special labels/items (i.e. Plasma voltage label) CN03 BN81-04455A T-CON PCB
CN01 BN94-03318L Main PCB
FB02 BN94-03318N Main PCB
CN03 BN94-03987A Main PCB
FB04 BN94-03987B Main PCB
ALL BN96-13047D Function & IR PCB
T-CON FB04 BN96-14721A T-CON PCB
Speaker (below Bracket) Speaker FB02 BN96-14721A T-CON PCB
CN03 BN07-00856A Panel
CN01 BN07-00856A Panel

HELP : 1-888-751-4086 (Tech Support) FIRMWARE

FB04
FB02
BN95-00393A
BN95-00393A
Panel
Panel
10/18/2010 ALL BN63-06543B Back Bottom Cover

SX1 & X4 (T-TDT5AUSC, 1016.3 / T- ALL BN96-10689A Stand Guide Neck

ALL BN96-12762A Stand Base
MSX5AUSC, 2006.0) ALL BN96-12891A Front Cover
Reason: This firmware will fix: ALL BN96-12914A Rear Cover
- Distorted picture on 70 Hz, 75 Hz CN01 BN96-12931B Stand Base
. Distorted picture on DTV PIP with ALL BN96-13131D Stand Guide
HOT TIPS 1080i mode ALL 3903-000527 Power Cord

Power On Problems: (see page 2) Previous: (1014.1 / 2004.1) FB02 BN40-00162A Tuner
CN01 BN40-00162A Tuner
Video Problems: (see page 3.4) -Prevents Picture Noise on specific CN03 BN40-00194A Tuner
Other: channels - Stream made by BBY is FB04 BN40-00194A Tuner
Distorted picture in 1080i distorted while playing. ALL BN96-12941C Speaker Front
Solution: Upgrade Firmware. ALL BN96-12965A Speaker Rear
ALL BN96-13171G LVDS Cable 1
 UN40C5000QFXZA Fast Track Troubleshooting Manual

C S P S
N I I I
2
0
G. N G.
1

1 B12V 10 GND

2 A5V 11 GND

Wiring Diagram 3 B12V 12 H_OUT

Include Connector Numbers , References, and
LVDS
Locations. 4 A5V 13 B13V

Cable 5 B5V 14 PWM

Dimming
6 B5V 15 B13V

7 B5V 16 SW_INV

8 GND 17 B13V

Power On Sequence: To Force Backlight On 9 GND 18 IP_DET

1. Standby Voltages: CN201-2, 4 (5V) without Main Board :
2. Power On probable error on CN201-2 1. Remove Power Cord
or 4 PS_ON ) 2. Disconnect CN201
3. Low Voltage Supplies On CN201- 3. Plug In Power Cord
5,6,7,13,17 4. Backlight should be
4. Back Light Supply On CN201 -16 on immediately.
2
5. Back Light Confirmation CN201-18
 Fast Track Troubleshooting Manual
TROUBLESHOOTING VIDEO PROBLEMS 2011 LED 8000 Series
1. Verify Video Operation
a. Customer Picture Test (models available)
b. “Display” (If display is OK source is suspected)
C. Substitute with known good Source
(external DVD or Signal Generator)

2. Using Test Patterns in Service Mode

- ENTER SERVICE MODE –
1. Select an active source signal. (HDMI preferred)
Test Pattern may rely on signal source to appear.
Customer Remote Service Remote
2. Power off 2. Power On
3. Mute, 182, Power 3. Info, Test

2010 Models
1. Select an active source signal. (HDMI preferred)
FBE Test Pattern may rely on signal source to appear.
2. Access Service Mode
3. Access SVC
4. Access Test Patterns
5. Access Genoa-P
6. Check Test Patterns
7. If OK suspect input Source
FRC 8. Access Napoli
9. Check Test Patterns
1.Check OSD & Customer Picture Test. 10. If OK and Genoa-P was not good
2. Access SVC Mode (with source signal) Suspect Main Board or LVDS Cable
3. Activate FBE Test Patterns & Verify.
4. Activate FRC Test Patterns & Verify. 3
 Fast Track Troubleshooting Manual
ON SCREEN FAILURE EXAMPLES:
ALIGNMENTS:
1. Check/Set Option Bytes:

If Picture & Display errors Green lines or a green screen

Defective Main Board, LVDS, defective main board , LVDS , or
T-CON.
or T-CON

2. Check/Perform Firmware Upgrade for

all repairs.
3. Perform reset in Service Mode &
Plug and Play if Main board is replaced.
Pixelization can be caused by the main board SPECIAL NOTES:
but is more commonly a source error
Inform customer of reset of all
Settings if Main Board or Panel is replaced.
Option

Light Audio Ch Local Exhibition

Type Model Tuner Region DDR Country Front Color
Effect AMP Table Set Mode
40P6UF0E UC5000 DRXJ3900 - 0 OFF - - USA T-R-BLK - -
40H6UF0E UC5000 DRXJ3900 - 0 OFF - - USA T-R-BLK - -

Vertical or Horizontal Lines :Defective 40P6UF0E UC5000 DRXJ3900 - 0 OFF - - USA T-R-BLK - -

Panel likely but also T-CON, LVDS, or Main 40H6UF0E UC5000 DRXJ3900 - 0 OFF - - USA T-R-BLK - -

Board. Use Test Patterns in Factory Service 4

Mode to determine error)