DAFTAR ISI

Halaman

LEMBAR PENGESAHAN ............................................................

DAFTAR ISI .................................................................................................... i

KATA PENGANTAR ...................................................................................... ii

BAB I. PENDAHULUAN................................................................................ 1

1.1 Latar Belakang................................................................................. 1

1.2 Tujuan .............................................................................................. 2
1.3 Manfaat ........................................................................................... 3
BAB II TINJAUAN PUSTAKA ...................................................................... 4

2.1 Mutu Pelayanan Keperawatan............................................................. 4

2.2 Standar Manajemen Pelayanan Keperawatan ..................................... 5
2.3 Konsep MPKP .................................................................................... 7
2.4 Indikator Pelayanan Manajerial Keperawatan .................................... 32

BAB III GAMBARAN UMUM ...................................................................... 49

3.1 Sejarah Singkat RS .............................................................................. 49
3.2 Gambaran Umum Ruangan ................................................................. 50
3.3 Visi dan Misi ........................................................................................ 50
3.4 Filosofi ................................................................................................ 51
3.5 Motto .................................................................................................... 51
3.6 Kedudukan dan Fungsi ......................................................................... 51
3.7 Jenis- jenis Pelayanan Kesehatan ........................................................ 52

BAB IV PEMBAHASAN ............................................................................... 56

4.1 M1-MAN (Ketenagaan) ....................................................................... 56
4.2 M2 – Material (Sarana dan Prasarana)................................................. 62
4.3 M3 – Methood ( Asuhan Keperawatan ) .............................................. 69
4.4 M4 – Money (Keuangan) ..................................................................... 73
4.5 M5 – Marketing (Pemasaran) .............................................................. 74

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 4.6 Identifikasi Masalah.............................................................................. 81
4.7 Prioritas Masalah.................................................................................. 84
4.8 Alternative Pemecahan Masalah........................................................... 86

BAB V KESIMPULAN DAN SARAN .......................................................... 100

5.1 Kesimpulan .......................................................................................... 100
5.2 Saran .................................................................................................... 100
Daftar Pustaka .................................................................................................. 102
Lampiran .......................................................................................................... 103