1.

What are the various tools for records maintance

(a) All the listed options (b) Records Manuals

(c) CDs/Disc (d) Reports

2. The time commited for a handset software repair to costomer facing team is 5 hours. While testing, you identified a fault
which would need 5 hours of system update and 3 hours of testing. What will you do?

(a) Depends on costomer facing team and supervisor

(b) I will take time and deliver it when its done without informing CSE

(c) I will deliver it within SLA even if it is not repaired

(d) I will inform customer facing team immediately after fault identification about the additional time and will proceed
with repair only if he/she agrees

3. Demand of the required repair material should be raised to ………………………. ?

(a) Inventory Manager (b) Customer

(c) Another repair centre (d) Housekeeping Department

4. Sonu observes electrical sparks in hot blowing machine at the workplace. What action he should take to avoid accident?

(a) He should scrap the machine (b) He should try repairing the blower without safety

(c) He should put water on machine to extinguish the fire

(d) He should immediately switch off the machine and escalate the issue to relevant authority

5. Timely tracking of handset inventry and accurate comletion of record sheets helps in?

(a) All of the answer choice are correct (b) Reducing time taken for repair and delivery

(c) Improved quality of service (d) Reducing cases of lost/misplaced Handset and parts

6. After carrying out repair, which of the followingt is/are carried out before handing over the handset to QA team? A -
Testing the handset using appropriate software jigs. B - Rectify any deficiencies if pending. C - Updating software of
handset. D - Verify that no other damage is occurred in handset while repairing.

(a) All A, B, C and D (b) A and B only

(c) A, B and C (d) A, B and D

7. You are given 4 handset for repair. Which one shall be repaired first?

(a) All handset should be repaired at same time (b) Your favourite handset is to be repaired first

(c) The customer facing team decides which handset will be repaired first

(d) Handset shall be repaired on first come first serve basis, or as per rules defined in SLA

8. After changing the Display of the handset, Sonu observes that Touchpad is also faulty. What action should Sonu take to
rectify the issue without any consequal damage?

(a) None of the option listed (b) Change the display again

(c) Resolve the Touchpad issue and perform post testing

(d) Change Touchpad without fault diagnosis

9. Which of the given statement is incorrect? (1) ESD test equipment may be used to measure a static “event’’ (a discharge)
(2) ESD test is performed to measure static voltages or polarities.

(a) Neither (1) Nor (2) (b) (1) only

(c) (1) and (2) Both (d) (2) only

10. You have completed the repair activity. What will be your next step?
 (a) Your job is done, Move to next task (b) Call customer directly to collect the handset

(c) Convey the information to only supervisors (d) Convey this to all relevant parties

11. Anti-static bands, ESD (electrostatic discharge equipment), gloves etc. are examples of …………………………………… .?

(a) Types of tests (b) Types of tools

(c) Types of handsets (d) Types of safety and protection equipment’s

12. Which off the following is NOT used for Testing of a Mobile Handset?

(a) Test Jig Box (b) Multimeter

(c) BGA Kit (d) Soldering Iron

13. Faulty Handset should be recieved from?

(a) Customer Facing Team (b) Customer

(c) Supervisor (d) Store Manager

14. Task completion report should be shared with all stakeholders including supervisor & customer facing team. True or
False?

(a) None of these (b) True

(c) False (d) Depends on supervisor and company guidlines

15. Which of the below process comes first while prioritize the repair activity?

(a) Changing the Network IC (b) Unscrewing the body of handset

(c) Soldering the IC (d) Using hot air blower on PCB

16. Software upgradation cannot help in resolving?

(a) Viruses in the software (b) Overheating problem

(c) Internal storage issue (d) Touchscreen Damage

17. Handset Software related faults can be diagnosed through?

(a) Tweezers (b) BGA Kit

(c) LCD Tester (d) Test Jigs

18. Sonu is advised by his supervisor that before undertaking any repair, he needs to identify the source of the problem. Any
visible component you can feel or touch is called the ………………………… while ………………………….. is set of instructions or
programmes that allow your handset perform specific functions or task.

(a) Hardware, Software (b) Software, Hardware

19. Identify the correct statement. A Handset Repair Engineer should always try to: (1) Meet commited repair timelines,

(2) Perform job as per Service Level Agreements (SLAs)

(a) Neither (1) Nor (2) (b) (1) Only

(c) (2) Only (d) (1) and (2) Both

20. How will you ensure that repairs done on handset confirm to Quality targets?

(a) Repairs need not conform to quality targets (b) By ensuring neat and clean repair

(c) By repairing handsets very last

(d) By verifying the test results and performance as per specifications

21. Retantion of Handset Repairing Record allows handset repair engineer

 (a) To tamper with the records (b) To have permanent possession of the records

(c) To hold the record for for specific period of time

(d) To incorporate unneecessary changes in the record

22. Which of the following connector is not used in Mobile Handset?

(a) Ethernet Connector (b) Battery Connector

(c) Keypad Connector (d) Charging Connector

23. You have received the latest model of a handset for repair. However, You are unsure about how to dismantle it. How will
you proceed with the same?

(a) Ask the supervisor for his advice (b) Dismantle as per the manufacturer guidelines
(c) Ask friends and family for advice (d) Both a and b

24. 2 faulty handsets are handed over to you for repair. One of them does not have fault details with the handset. What will
be your response to this?

(a) None of these (b) Check for the fault on your own

(c) Immediately ask for the fault from customer facing team and get this documented for reference

(d) Keep that handset idle till customer facing team responds to you

25. Old and obsolete version of Operating System or Application on the phone may cause?

(a) Conflict with other applications on phone (b) Failure of some features or handset

(c) Damage to chipset (d) damage to battery

26. As a HRE, you feel that a particular handset has 2-3 repair option. How will you decide which option to use for repair?

(a) Choose the option that is most expensive (b) Ask the supervisor for his advice and then device

(c) Choose the option that is fastest to repair (d) Ask your colleagues and then decide

27. Which off the following is latest Android Version?

(a) Lollipop (b) Naugot

(c) Kitkat (d) None of these

28. Which of the following can NOT be used for soldering in handset repair?

(a) Silver (b) Lead

(c) Copper (d) Bismuth

30. A soldering iron is used for soldering and de-soldering of the parts and components which are soldered on the PCB.

(a) TRUE (b) FALSE

31. If tools, equipments and testing device are not working properly, then individual should

(a) Inform other regarding the same. (b) Inform Supervisor.

(c) Try to fix it or make replacement. (d) All of these.

32. How will you prioritize repair activity and inform the customer about it?

(a) In case of emergency and convey proposed solution to them

(b) Proceed according to customer needs

(c) As per guidelines of the company and inform the customer about time taken for repair

(d) All of these

33. What are the main components of SLA? (1) Negotiation (2) Agreement (3) Quantifying service levels (4) Clarification of
responsibilities (5) The nature and level of services to be provided.

(a) All except 1 (b) All except 2 & 5

(c) All of these (d) All except 1 & 2

34. When preparing a calibration schedule or procedure for test equipment the following measures require

(a) Evidence of measurement traceability to a suitable measurement reference or standard

(b) The equipment has been calibrated across the range of measurement for which it is to be used

(c) Certified equipment’s should be used

(d) All of these

35. How will you implement and maintain a process for achieving fesible risk reduction? (1) Provide effective warnings (2)
Use personal protective equipment (3) Ensure good housekeeping

(a) 1&2 (b) 1, 2 & 3

(c) 2&3 (d) 1 & 3

36. Maintenance Inventory system requires

(a) Track item repair costs and movement history

(b) Maintains a parts listings for equipment None of these

(c) None of these

(d) Both of these

37. Esd causes two types of electrical equipment damage (1) Catastrophic: Creates permanent damage (2) Upset failure:
Nearly undetectable. Damages components, but there may be a degree of continued equipment performance.

(a) Trace item repair costs and movement history

(b) Maintains a parts listing for equipment

(c) None of these

(d) Both of these

38. Software tools used for flashing are

(a) Live Suit Tool (b) Odin Tool

(c) Rock Chip Tool (d) All of these

39. If a Mobile phone is having network problems and dropping calls, then you should

(a) Check the Sim Card

(b) Try to insert another Sim Card

(c) Upgrade the operating system to the latest version

(d) All of these

40. Soldering of a ……………………… is necessary when a track is broken in Mobile phone.

(a) ROM (b) RTC

(c) Jumper (d) TX Filter

41. Which of the following is true? (1) The backend application is responsible for executing the processing; it generally
retrieves and stores information in a database. (2) Backend applications are often legacy web based ones that are
enhanced with

(a) Only 1 (b) Only 2

 (c) Both of them (d) None of them

42. What skills you need to understand customer complaints?

(a) Clear communication skills (b) Knowledge of the product

(c) Attentiveness (d) All of these

43. What are the things to take care as customer walks in with complaint and in case fault details are not provided by him,
what has to be follow?

(a) Note down the issue customer is facing

(b) Diagnose it and inform the supervisor

(c) Dismantle it and start testing and provide the case number to customer

(d) All of these

44. If you are unable to determine the fault in handset, What will you do maintain first time fix quality?

(a) Read technical manuals (b) Read work sheets

(c) Read OHS instructions (d) Follow the SHE instructions

45. Factors to be consider while rectifying a fault without damaging the handset?

(a) Avoid Hitting, Bending or Throwing Phone (b) Reinstall/Repair Phone Software

(c) Use gloves and calibrated equipment’s (d) All of these

46. Which of the correct sequence of events for describing an incident lifecycle after the incident occurs?

(a) Detection, repair, recovery, restoration, diagnosis

(b) Detection,recovery,repair restoration, diagnose

(c) Detection, diagnosis, recovery, repair, , restoration

(d) Detection, diagnosis, repair, recovery, restoration

47. Why knowledge sharing of tools, work performed and new technology is important at work?

(a) It creates awareness (b) Provides fast solution and improve response time

(c) Acceptance to new ideas. (d) All of these

48. Which of the following statement is true? (1) Document everything that you try, even if it fails. The documentation that
you create will become a useful resource for you and other technician. (2) All other relevant staff should be informed
about the documented recorded. (3) The troubleshooting process is a guideline to help you solve computer problems in
an efficient manner.

(a) Only 1 and 2 (b) Only 2 and 3

(c) Only 2 (d) All of these

49. Determine which is true from the following:- (1) Documents must be designed, prepared, reviewed. (2) Any correction
made to a document or record must be signed or initialed and dated. (3) Documents must have unambiguous contents.

(a) 1&2 (b) Only 3

(c) 1, 2 & 3 (d) Only 2

50. As a technician what are the factors you should keep in mind in order to gain growth of self as well as of company?

(a) Try to reduce repeat repair percentage

(b) You should perform rectification of tablet under guidelines of the service level agreement and of utmost quality

(c) Provide the details of repair to customer and perform the repair process in that defined time
 (d) All of these

51. Which of the tools is required for handset repairing?

(a) Rework Station (b) Soldering Iron

(c) PCB Holder (d) All of these

52. Software maintenance can be done by

(a) Remove unwanted programs (b) Update virus definition files

(c) Review driver updates (d) All of these

53. Three main type of user interfaces are (1) Command language: the user must know the machine and program-specific
instructions or codes. (2) Menus: user choose the commands from list displayed on the screen. (3) Graphical user
interface (GUI) : user gives c

(a) 1 and 3 (b) 1, 2 and 3

(c) Only 3 (d) None of these

54. What is the benefit of inventory records?

(a) When you keep accurate inventory records, you have data that tells you whether you can take on client requests or
particular projects with the inventory on hand

(b) Good inventory records mean that when customers call or write with inventory-related questions, you can find the
answer quickly

(c) Proper inventory tracking provides an opportunity to measure success

(d) All of these

55. Test Jig box is used to diagnose and find fault or problem in a mobile phone. It helps the mobile phone to work and
function normally outside its case. This helps to text and check voltage and other test points on the PCB.

(a) TRUE (b) Flash

56. If a battery is overheated and encountering a fire, What will you do?

(a) Inform the supervisor and fix it (b) Use form fire extinguisher and inform the supervisor

(c) Use class D fire extinguisher (d) All of these

57. Which of the following items is needed for ESD protection? (1) Conductive table mat (2) Non-conductive (3) Floor marking
tapes

(a) Only 1 and 2 (b) Only 1 and 3

(c) Only 1 (d) All of these

58. What will be your basic approach for a diagnosing a foult?

(a) Backup any data on system (b) Fault diagnosis support materials for e.g. manuals or text books.

(c) All of these (d) Narrow the search by trying a range of simple solutions

59. how do you organize and maintain clean workshop?

(a) Proper communication through words of warning and all the tools, components and testing device should be
calibrated.

(b) Administrative controls through training, job planing rotation and forecasting

(c) Keeping personal protective equipment ready for on time usage

(d) All of these

60. How you determine the fault of battery? (1) When charger is inserted, Battery is not charging (2) When the charger is
inserted the mobile phone gets hot (3) When the charger is connected it shows ‘Bad connecting charging’.

(a) 1,2 and 3 (b) Only 1 and 3

(c) None of these (d) Only 2

61. Identify the tools needed for repairing?

(a) PCB Holder (b) Jumper wire

(c) Hot air blower (d) All of these

62. Which of these is standard fault finding techniques? (1) Visualization Checkup (2) Software Checkup (3) Analyze The
Circuit

(a) Only 1 and 2 (b) Only 3

(c) All of these (d) None of these

63. Consider the following statements: (1) An SLA is a contract drawn up by the IT department which states what the
customers may or may not do with his device. (2) A sevice level agreement exhibits many similarities to a procedure for
drawing up a request.

(a) Only 1 (b) Only 2

(c) Both of them (d) Neither of them

64. If a unresolved issue is pending from your side and supervisor is not present at that time, then

(a) Follow the procedure from company specific technical database

(b) Move on to next assignment

(c) Start diagnosing again without conforming

(d) All of these

65.

(a) (b)

(c) (d)