Ch7

9. If on a limited time budget, the best way to be sure you remain efficient and effective in
designing a system is to utilize the ____________.
a. Porters 5 Forces Model
b. Outsourcing Model
c. RAD and Timeboxing Techniques
d. Hire/Fire Motivational Theory
e. Not Attempt the Project
Ans: c

14. Enterprise Resource Planning (ERP) Systems are:

a. All-encompassing systems
b. Difficult to install and can result in serious problems for a company
c. Cheaper since they are created by a third party
d. A and B
e. B and C
Ans: d

27. Packaged systems are used when:

a. The business need is not core to the business
b. There is a desire to build in-house skills
c. The time frame is flexible
d. The project has a project manager who can coordinate vendor efforts
e. The decision to outsource is strategic
Ans: d

27. Packaged systems are used when:

a. The business need is not core to the business
b. There is a desire to build in-house skills
c. The time frame is flexible
d. The project has a project manager who can coordinate vendor efforts
e. The decision to outsource is strategic
Ans: d

50. An advantage of custom development might be:

a. You get a system that is tailored to the current business and meets specific needs
b. The rapid development of custom systems
c. The low cost (as compared to buying a package)
d. The low risk factor
e. The ability for in-house developers to work on systems that are in new programming
languages and in technologies that are unknown to them prior to the development
Ans: a

55. What percentage of companies on the InformationWeek 500 list of business technology
innovators say they engage in offshore IT outsourcing?
a. 0 to 10%
b. 10% to 25%
c. 25% to 40%
d. 40% to 60%
e. Over 60%
Ans: e

68. Prototyping is the interface design step that often uncovers additional information that is
needed in the system, leading to a revision of the physical DFDs or ERPs.
Ans: False

72. In a custom software case, all parts of the system need to be completely customized and
scripted to the company’s specifications including ancillary software to the current system.
Ans: False

79. Time and arrangements deals are potentially more expensive if the service provider requires
unforeseen resources to complete the project on time.
Ans: True

86. An IT department has just received its newest onslaught of system maintenance requests
from
the finance, marketing and accounting divisions and has added them to the growing list of fixes
needed. Tomorrow, there will be a request placed by the CTO that there is to be a new
processing system put into place that will take the place of the current MS Word system. The
best alternative is to utilize a custom program that will replace the original program.
Ans: False

88. The Design phase of the SDLC uses the requirements that were gathered during analysis to
actually build (and code if necessary) the final system.
Ans: False

Ch8

9. Server-based architecture is:

a. When the clients capture keystrokes
b. The very first architecture system
c. Outdated and never used
d. A and B
e. A, B and C
Ans: d

20. Client-server architectures tend to be:

a. More expensive than client-based architectures
b. Less expensive than client-based architectures
c. More less secure than client-based architectures
d. A and C
e. None of the above
Ans: b

26. An example of a technical environment requirement would be:

a. The system must be able to import/export spreadsheets
b. The system needs to operate with a Blackberry
c. New versions of the system will be released every six months
d. The system must be able to operate with a different operating systems
e. The system will operate over the web environment using Internet Explorer
Ans: e

33. Most information systems are comprised of one computer.

Ans: False

37. The processing language required to activate data access logic is referred to as ERDs.
Ans: False

41. The very first computing architectures were terminal based.

Ans: False

53. The cost differential between maintaining client-server applications and server-based
applications will be offset with organizational experience.
Ans: True

54. The cost differential between maintaining client-server applications and server-based
applications cannot be offset with organizational experience.
Ans: False

60. It is not uncommon for the cost of a power disruption to be hundreds or thousands of times
the
cost of failed components.
Ans: True

61. Generally speaking, information systems do not have high performance requirements due to
their stable and predictable nature.
Ans: False

63. Oracle is a standard type of special software for application servers and web servers.
Ans: False

Ch9

29. Studies have shown that for novice or infrequent users of forms, ______
a) A density of 50% to 65% is preferred
b) A density under 50% is preferred
c) A density of 80% to 100% is preferred
d) A density of 65% to 80% is preferred
e) There was no preference in the amount of white space on a form
Ans: a
61. Which of the following is NOT true about Interface Standards Design?
a) There may be several sets of interface standards for different parts of the system
b) A data-entry screen for one application will mirror data-entry screens used in other
applications
in the company
c) Each individual interface may not contain all the elements in the standards
d) They may contain additional characteristics beyond the standard ones
e) They must adhere to the Use Scenario Prototypes
Ans: e

73. One strong suggestion for navigation design is:

a) Limit menu items to at most ten items
b) Color code common menu items with green (go) and red (stop)
c) Simplify recovery from mistakes (like having an undo button)
d) Lock the user’s computer when a mistake has been made
e) Log all mistakes, and log the user’s computer when 1000 mistakes have been made
Ans: c

90. Which is NOT true of obtaining information?

a) The system should minimize keystrokes
b) The system should not ask for information that can be gotten in another fashion
c) The system should use only textboxes
d) The system should use drop-down menus
e) The system should have default values for certain fields

118. User interface design is very controlled by CASE tools, and specific rules and guidelines set
by
the W3C (world wide web consortium).
Ans: False

127. User interface design is completed by users under the direction of the project sponsor.
Ans: False

129. When designing forms, it is better to get more information on the form as fewer forms with
more information is better than several pages of forms covering the same information.
Ans: False

133. Space is generally at a premium on forms and reports , thus squeezing information onto
forms
is considered a wise business decision.
Ans: False

135. Novice or infrequent users of an interface (both paper and screen) prefer interfaces with
low
density like under 25%.
Ans: False
136. Generally headings on a paper form should be with Arial size 24 bold; the main text should
be
Times New Roman size 12. Subheadings should be Tahoma size 14, bold and italic and
underlined. This makes a form easier to read and to delineate sections.
Ans: False

139. Colors and patterns add pizzazz to a screen form and aid in its readability.
Ans: False

141. Colors have been shown to affect emotion – red for intense emotion (anger) and blue for
lower emotions (drowsiness).
Ans: True

148. Bob is designing input screens for a re-designed system for the shipping and inventory
department. For order forms, he puts Zip code first (as the database will take the zip code and
look up the city and state); for receiving forms, he puts them in the order of city, then state,
then zip code. His design choices will help experienced users be more productive.
Ans: False

154. Juan uses the term ‘patient’ on an appointment form; but uses the word ‘client’ on the
payment entry screen. This violates the consistency principle of user interface design.
Ans: True
Response: see Consistency
Difficulty: easy
155. At least one study suggests that some variation be appropriate in user interface design as
the
study suggests that when all forms tend to look the same, it can be confusing to some users.
Ans: True

172. Ramesh has chosen a swing for an interface metaphor for an accounting application. When
debits are entered, the swing is lower on the left; when credits are entered, the swing is lower
on the right. This is a good choice.
Ans: False

173. Thom has created an icon of a person walking out of a door to stand for ‘exit’ from a form.
This is a good choice for an interface icon.
Ans: False

178. Language prototyping (like using Visual Basic to layout screens and forms) is generally the
fastest, cheapest and most effective way to show users how screens and forms will look.
Ans: False

182. A ‘hierarchical evaluation’ examines the interface prototype by comparing it to a set of

‘hierarchies’ or principles for interface design (i.e. the prototype is compared to a list of
expectations).
Ans: False
185. When creating navigational controls, you should either not display a command that cannot
be
used or ‘gray’ it out (where it shows, but cannot be used).
Ans: True
Response: see Navigation Design
Difficulty: medium
186. Jamal is creating a user interface. He wants what he calls an ‘oops’ button on every screen
and
form (or an ‘undo’ button). This is a good design consideration.
Ans: True

203. Combo boxes are a combination of list boxes or input text boxes.
Ans: True
Response: see Types of Input
Difficulty: easy
204. A scroll bar for input allows the user to easily input text and numbers.
Ans: False

Ch10

12. In adding implementation references (when converting logical DFDs into physical DFDs)
analysts
will NOT do which of the following?
a) Add references to the ways the actual databases will be implemented
b) Develop links to the user interface for the metadata
c) Build structures for how the processes will be implemented
d) Determine the physical media for the data (part, bar code scanning, etc.)
e) Create final physical names for the various components
Ans: b

18. In determining if a process is to be automated, the project team will do all of the following
EXCEPT:
a) Weigh the costs
b) Redraw the logical DFD as a combined logical/physical DFD
c) Determine benefits
d) Evaluate the efficiency
e) Consider the integrity of the process to the system
Ans: b

22. A temptation that is common in the program design phase is:

a) To add additional modules, and processes
b) To jump into actual coding and programming without much thought or planning
c) To delete manual processes from implementation
d) To automate all processes, even ones that are best left as manual processes
e) Create user interfaces with lots of colors, fonts, and enhanced graphics
Ans: b
29. A general suggestion about using couples in drawing structure charts is:
a) The use of many couples clarify the processing
b) It is best to be conservative when applying couples to your diagram
c) To use ‘combination’ couples when both data couples and control couples are needed
d) You should have at least twice as many afferent couples as efferent couples
e) Use only data couples and no control couples
Ans: b

34. As a structure chart is constructed, it is generally best to build modules with:

a) Low cohesion
b) Low coupling
c) Low fan-out
d) Low fan-in
e) Low use of data coupling

48. In a structure chart, a transaction structure _____.

a) contains a control module that calls several subordinate modules in sequence, after which
something “happens”
b) contains a control module that calls subordinate modules, each handling a particular
transaction
c) contains a transactional loop
d) is a subordinate module that handles a particular transaction
e) is subordinate to subordinal modules
Ans: b

55. The Human-Machine boundary is part of the Human-Computer Interface into usability
systems.
Ans: False

60. When drawing the human-machine boundary, all processes in the physical DFD will be
automated, so only external entities will be excluded.
Ans: False

61. An audit control / audit logfile might be a system related process, data flow and data store
that
would be added when creating physical DFDs.
Ans: True

66. In designing programming specifications, the analyst needs to see what impact will happen if
one line changes in one module and how that might affect other modules and processing.
Ans: True

77. A structure chart shows sequence, selection and data flows.

Ans: False
Response: See Structure Chart
Difficulty: Medium
78. Sequence in a structure chart indicates under what conditions a module is invoked.
Ans: False

79. Selection in a structure chart indicates under what condition a module is invoked and might
be
compared to an if-then statement.
Ans: True

80. Iteration in a structure chart indicates in what order components are invoked.
Ans: False
Response: See Structure Chart
Difficulty: easy
81. A structure chart is composed of modules that work together to form a program.
Ans: True

82. A control module can also be called a library module and is a set of reusable code.
Ans: False

88. A diamond on a structure chart shows sequence – like a baseball player would go to first
base,
then second, third and home.
Ans: False
Response: See Syntax - Module
Difficulty: medium
89. Couples in structure charts always show two modules that are executed together and are
drawn
with horizontal lines at the top and bottom.
Ans: False

95. A transaction structure in a structure chart contains a control module that calls subordinate
modules and frequently occur with menus.
Ans: True
Response: See Transaction Structure
Difficulty: medium
96. Generally, transaction structures occur at lower levels of a structure chart.
Ans: False

97. A good indication of needing a transaction structure on a structure chart occurs when a DFD
shows a single data flow entering a process that produces multiple data flows as outputs.
Ans: True
Response: See Transaction Structure
Difficulty: medium
98. The ‘transform structure’ on a structure chart has a control module that calls several
subordinate modules, after which something happens.
Ans: True
99. In a car insurance processing structure chart, a control module first calls a module that
calculates rates based on age; then it calls a module that calculates rates based on state-
ofresidency; then it calls a module that calculates rates based on driving record; then calls a
module based on health factors; and finally calls a module that combines these factors. This
would be an example of a ‘transform structure’ on a structure chart.
Ans: True
Response: See Transform Structure
Difficulty: hard
100. Jim is working from a leveled DFD and creating structure charts. He is finding that the
lower levels of the DFD generally correspond to transform structures.
Ans: True

Ch11

0. Which of the following is a concept not generally associated with decision support systems?
a) Data warehouses
b) Data marts
c) Aggregated data
d) Object orientation
e) Multidimensional databases

54. One of the goals of the data storage design activity in the Design Phase of the SDLC is to
revise
logical use cases into physical use cases.
Ans: False
Response: see Introduction
Difficulty: medium
55. Applications are of little use without the data that they support.
Ans: True

67. Most relational database management systems support ‘sticky’ quantitative processing.
Ans: False

75. Informix is a pure OODBMS package.

Ans: False

79. A DSS is a design support structure and does the ‘ETL’ (extract, transform and load) to create
data warehouses.
Ans: False

Ch12

3. During the implementation phase of the SDLC:

a) Analysts will write programs
b) Programmers will develop user interfaces
c) Project managers will convert logical ERDs into physical DFDs
d) Champions will do the data management design
e) None of the above
Ans: e

15. Frequently, code management systems are used that:

a) Require that modules be ‘checked-in’ and ‘checked-out’ from a development library
b) Verify that the code is in System Standard Form (SSF)
c) Show that physical ERDs have been correctly implemented by the logic
d) Build the code from CASE specifications
e) All of the above
Ans: a

16. If a program module is taking longer to develop than expected, the recommended action is:
a) Put more programmers on the staff
b) Force the developers to work weekends to catch up
c) Move the expected completion date back
d) Incorporate scope creep into the requirements
e) Change the development environment into an object-oriented language
Ans: c

19. A major credit card company has an hour of system downtime on the Friday after
Thanksgiving
(generally one of the biggest shopping days of the year). Which might be a good estimate of the
amount of income lost from this outage?
a) Under $50,000
b) From $50,000 to $99,999
c) From $100,000 to $249,999
d) From $250,000 to $500,000
e) Over $500,000

22. Test plans:

a) Are generally developed by the programmers informally
b) Generally only cover main processing and not the various sub-processes
c) Often have 20 to 30 pages
d) Can be massive with over 200 pages of very explicit plans and directions
e) Can generally be written in three pages or less
Ans: c

25. The authors suggest that:

a) “All testing must include live production data”
b) “All testing must include both alphabetic and numeric data”
c) “It is impossible to test every possible combination of input and situation”
d) “Testing rarely pays for itself”
e) “Testing should only be used for complex programs and situations”
Chapter 12 – MC – page 7
Ans: c
28. Bob is starting testing on a complex system that has several modules that are not finished
yet.
He has asked the programming staff to create stubs for the unfinished modules. Which of the
following would probably be a good example of a hardcoded value to be displayed by a stub
module?
a) ‘here’
b) ‘in uncoded module’
c) ‘in the screen output module for exception processing – module CRM-Exception-Processing’
d) ‘testing’
e) ‘stub module’
Ans: c

36. System tests are usually conducted by:

a) Programmers (developers)
b) Project managers
c) Users
d) Systems analysts
e) Project sponsors or project champions
Ans: d

39. Which of the following is probably something that system testing WILL NOT verify?
a) Systems documentation
b) Ability to perform under heavy load
c) Conformance to Sarbanes-Oxley requirements
d) How well the system meets business requirements
e) The systems usability
Ans: c

44. Because users’ perceptions of the new system will be significantly influenced by the
experiences
in the acceptance tests, analysts should strive for:
a) Colorful screens, carefully laid out following ASCI screen standards
b) Extensive unit and stub testing
c) Complete code walk-throughs with users, programmers, project managers and project
sponsors
d) Fast access to databases and in data retrieval
e) Rigorous and successful system testing
Ans: e

45. As a suggestion to positive acceptance testing, analysts should:

a) Provide incentives to acceptance testing users, such as iPods and iPhones
b) Carefully listen to (and respond quickly and appropriately to) user feedback
c) Intentionally place errors in the code for users to ‘find’ so they feel valuable to the team effort
d) Provide program listings with the code to users so they can conduct appropriate ‘white-box’
testing
e) All of the above
Ans: b

53. This type of documentation is designed to be used when the user needs to learn how to
perform
a specific function (such as updating a field or adding a new record):
a) Reference documentation
b) Procedures manuals
c) Tutorials
d) Systems documentation
e) Final documentation
Ans: a

54. This type of documentation describe how to perform business tasks (such as printing a
monthly
report or taking a customer’s order):
a) Reference documentation
b) Procedures manual
c) Tutorials
d) Systems documentation
e) Acceptance documentation
Ans: b

55. This type of documentation teaches people how to use major components of the system
(like an
introduction to the basic operations of the system):
a) Help system
b) Procedures manual
c) Tutorials
d) Systems documentation
e) Acceptance documentation
Ans: c

58. When creating the index, which of these will probably NOT be a place to find terms to
include in
the index:
a) The set of commands in the user interface (like open file, modify, etc.)
b) The set of user interface design standards (like aesthetics, layout, consistency, etc.)
c) The set of major concepts in the system (like in the Tune Source example of artist, tune, music
genre, etc.)
d) The set of business tasks (like ordering, returns, adjustments, etc.)
e) The set of synonyms for other sets (like ‘quit’, ‘stop’, ‘end’ for ‘exit’ or ‘erase’ for ‘delete’)
Ans: b

59. An example of a fairly recent enhancement to online help functionality that uses intelligent
agents might be:
a) Table of contents
b) Search function
c) Context sensitive help
d) Index
e) None of the above
Ans: c

60. The development of all parts of the new system (including programming, testing, system
documentation and user documentation) is generally called:
a) Planning
b) SDLC
c) Waterfall
d) Construction
e) Installation
Ans: d

61. Mya is a programmer on the new inventory tracking system. She looks in the development
library for a module that she needs to modify and changes a couple of lines in that module. BUT
… at the same time Steve was also working on that module - getting it from the library before
Mya did – and putting it back in the library after Mya made her changes and saved it. One
common solution to this problem might be:
a) To hold weekly meetings so Mya and Steve could discuss this
b) To have all developers (including Mya and Steve) e-mail all other developers as they make
changes to a module
c) Have a program log / check-out system which would show that the module was already
checked
out (in this case to Steve) and that modifications can not be made until he checks it back in
d) Have all developers call the Project Manager with any and all changes
e) Have a ‘white board’ in the development area, where a programmer can write down the
modules he/she is working on – and ask all developers to check the white board before making
changes
Ans: c

80. Charles has been assigned to developing modules CRM_input_web; CRM_input_validation;

CRM_database_retrieval; and CRM_database_update. He is two weeks behind and is only on
the second module. This is definitely a serious issue and Charles should be reprimanded or even
fired for incompetence.
Ans: False

82. When creating a project plan, project analysts normally figure out the ‘critical path’.
Ans: True

83. The critical path is the fine line between the alpha test and the beta test as you change from
test
data to real production data.
Ans: False
84. Frequently a project manager will create a risk assessment that tracks potential risks along
with
an evaluation of their likelihood and potential impact.
Ans: True

85. Nancy, a project manager, has identified some potential risks with a form creating package
that
is being used for the first time. The developer who is using this form creating package is new to
that package, although she has been with the company for several years and has been
recognized for outstanding development skills. Nancy should rate this as a high risk and
immediately drop the forms creation package from this project.
Ans: False

86. By the time the design phase is started, all time estimates should be within 5% of the actual
completion time.
Ans: False

87. Testing is considered as a prized activity on a development project, and developers

(programmers), analysts, and project managers frequently request being assigned to develop
documentation.
Ans: False

88. Thorough testing is the hallmark of professional software developers.

Ans: True

90. Software bugs are estimated to cost the US economy $12.4 million dollars a year.
Ans: False

103. Analysts should not worry about the users’ perceptions of the new system during
acceptance testing.
Ans: False

08. Good-quality paper documentation usually takes about 8 hours per page (doublespaced).
Ans: False

109. Online documentation will probably be the dominant form of user documentation in the
near future.
Ans: True

--------------------------------

Ch13

4. A lot of the ‘unfreeze’ part of Lewin’s three step model for managing organization change:
a) is part of the user interface design activities
b) is generally accomplished by a strongly worded e-mail from the project sponsor to the
development /
project management team
c) has been accomplished to this point in the project by the systems development life cycle
(SDLC)
processes
d) is done by ‘turning up the heat’ (i.e. unfreeze) on the users to make them want to change
e) is accomplished by the organization’s marketing vice president
ans: c

9. Frequently, when using the direct conversion strategy, the new system is activated:
a) on the project sponsor’s birthday
b) on the 12th of September (Herman’s Hollerith’s birthday)
c) to correspond with a fiscal year change or at midnight on New Year’s Eve
d) when the current paper forms run out
e) on Christmas Day to give the users a ‘gift’
ans: c

15. If a trainer has been hired to train all staff before the new system goes ‘live’, it might be best
to use:
a) direct conversion
b) pilot conversion
c) phased conversion
d) modular conversion
e) perpendicular conversion
ans: c

18. It has been a busy project experience for Omar. During the analysis phase, he encountered
some
negative feedback from users. During design, his best user-interface analyst left for a new
position and
a novice user-interface designer took over. And during the coding, the team had to rely on some
offshore developers who had trouble understand the programming specifications. To get the
system
running as expected, the testing time was reduced. Which of the following conversion
approaches
might be the safest approach for Omar and the project team?
a) direct, whole-system, simultaneous conversion
b) parallel, pilot site, simultaneous conversion
c) direct, phased, simultaneous conversion
d) direct, pilot and phased conversion
e) parallel, modular and top-down conversion
ans: b

21. One of the best contingency plans is to:

a) use a direct conversion
b) use an abrupt conversion
c) use a parallel conversion
d) use a back-up power generator in case the power fails
e) have your system insured by Lloyds of London
ans: c

32. Connie is trying to motivate users to adopt the new system. The first step she needs to
consider is:
a) how to cajole the users into adopting the system
b) that people need to be paid to adopt a new system
c) the factors that inhibit change and the perception of costs and benefits
d) the standard operating procedures of the organization
e) the informal politics and the informal ‘boss’ of the users (and how to reach this person)
ans: c

34. Which is NOT a basic tool for structuring work processes in organizations?
a) formal standard operating procedures
b) defining how people assign meaning to events (such as to ‘be successful’)
c) promoting earlier adopters to management positions
d) allocating funds for training
e) allocating funds for positive infrastructure
ans: c

35. The habitual routines for how work is performed are called:
a) work norms
b) policies, processes and procedures (the “3Ps”)
c) resource allocations
d) standard operating procedures
e) assignment infrastructures
ans: d

36. Early adopters in the new customer resource management system received faster
computers with
more memory. In terms of management policy, this is probably an example of:
a) standard operating procedures
b) checks and balances
c) bonus processes
d) fair play
e) resource allocation
ans: e

37. Which of the following might NOT be a reason for some people to favor adoption of a new
system?
a) increased salary
b) reduced unpleasantness
c) opportunities for promotion
d) loss of political power
e) opportunities for personal development
ans: d
39. Which of the following is a true statement about successful change?
a) the migration plan is not clear
b) the likelihood of successful change is increased when the cost of the transition to individuals
who
must change is low
c) there is a need for significantly different new skills
d) there is a strong possibility of disruptions in how the company has done business with the
new
system
e) the change agent is a newcomer who has been viewed as ‘pushy’ by potential adopters
ans: b
Response: see Assessing Costs and Benefits
Difficulty: medium
40. The single most important factor in motivating a change is:
a) posting comments on a corporate blog
b) sending out an e-mail of reluctant and resistant adopters to everyone in the organization
c) providing clear and convincing evidence of the need for change
d) mandating that ‘it must happen or else’
e) promising salary increases to upper management
ans: c

41. The authors suggest the following advice to motivate adoption:

a) keeping the new system ‘under wraps’ until the end
b) it is easier to convince potential adopters that a new system will remove a major problem
rather than
providing new benefits
c) it is better to stress the benefits of the new system over solving current problems – good
news sells
better than bad news

d) it is better to ‘over sell’ the new system, even if potential benefits are estimated on the high
side in
order to get reluctant adopters ‘on board’
e) being forthright by saying ‘this is what it is – you have two choices – take it or leave the
organization’
ans: b

42. Research has shown that about __________ of potential adopters will be ready adopters.
a) 5% to 10%
b) 10% to 20%
c) 20% to 30%
d) 40% to 50%
e) 90 to 100%
ans: c
43. With resistant adopters (those that simply refuse to accept the change with the new
system), it
might be better to:
a) bring them together for a meeting and open debate on a unimpassioned, logical approach
b) ignore this small minority of resistant adopters and focus on the larger majority of ready and
reluctant adopters
c) find the more vocal resistant adopters and ‘bribe’ them to accept the new system with such
actions
as updated computer systems, time off, and ‘trinkets’ (like banners, buttons, stuffed animals)
d) find the leaders of this resistance and fire one of two of them as a message to the others to
get ‘on
board’
e) use an implementation JAD session with leaders from the ready adopters, reluctant adopters,
and
resistant adopters to find common ground
ans: b

44. Training is probably the most _________ part of any change management initiative.
a) self-evident
b) expensive
c) overused
d) wasted
e) tedious
ans: a

48. The goal of post-implementation activities is to:

a) praise the ready adopters
b) give encouragement to the reluctant adopters who joined in
c) institutionalize the use of the new system
d) quickly modify the system with the changes that were suggested during the project that were
deemed as ‘good’, but identified as ‘scope creep’
e) finally be able to relax and bond together (frequently with a post-implementation party)
ans: c

52. Which is NOT a common source of change requests for an installed system?
a) bugs in the system that must be fixed
b) enhancements to the system from users
c) other systems development projects (that interact with this system)
d) senior management
e) specific requests made by the CEO
ans: e

53. Which is most likely NOT a part of Project Assessment?

a) project team review (reports on activities and performance with an eye for improvement)
b) system review of the costs that were initially used in starting the analysis
c) identifying mistakes in the project and understanding the causes of those mistakes
d) a thorough analysis of the software coding as to standards, cohesion and coupling

71. Technical readiness in a migration plan is achieved by installing fault tolerant, open-source
Web 2.0
systems. F

73. Generally speaking, the technical readiness portion is the most difficult aspect of the
migration plan.
Ans: False

77. At Mega-Mart, their financial year ends on June 30th. Chris, the project manager for the new
reporting system, has set 11:59 p.m. as the time for the implementation of the new system. He
is
probably using the parallel conversion approach.
Ans: False

83. Myles is the lead analysis for a major ERP system. He has decided that the inventory module
be
installed first for two to three months; followed by the payroll module; followed by other
accounting
modules. This is called a ‘phased conversion’.
Ans: False
Response: see Selecting the Conversion Strategy
Difficulty: easy (modular conversion)
84. Generally the most common conversion approach is to install the entire system at one time.
Ans: True

98. Sometimes motivation to change might be to emphasize a negative like “if you don’t adapt
to the
new system, you will lose you job”.
Ans: True

99. One of the first steps in change management is to understand what the new hardware and
software
can do for the business. F

101. SOPs are “system organizational policies” and are the formal ways to perform work
processes.
Ans: False

107. Computer-based training (CBT) is generally more expensive to develop, but generally
cheaper to
deliver.
Ans: True
110. Once the project team has installed the system and performed the change management
activities,
the system is officially turned over to the users.
Ans: False