RESERVATIONS
PASSENGER BOOKINGS & SEAT INVENTORY
Reservations is a core component of Horizon, SITA’s next generation passenger services system for airlines. A
robust combination of schedules, bookings, inventory and management information is offered on an application
service provider (ASP) basis. This integrated solution provides access to the same data across all points of sale,
and powers an airline’s internet booking engine, call centers and inventory control in a secure environment.
ISSUES
• Airlines need a quality
reservation system at an
affordable price - that
preserves the integrity of data.
• Airlines need to refresh their
databases in real time to access
up-to-date information on
inventory and booking data.
• Airlines want to reserve seats
with code share partners, GDSs
and other carriers in a single
desktop environment – without
having to get involved in
complex systems integration.
• Airlines want synchronized
information with their GDS
partners
• Airlines want automated
schedule loading and
management; to manage flight
and SSR inventory to optimize
yield; to have access to around-
the-clock support.
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SOLUTION
• SITA Reservations is a hosted
ASP service. Each airline’s data
resides in a separate partition
accessible only by the airline,
with support provided 24/7/365.
• Real-time access and the ability
to modify the database, online
schedules, customer-controlled
parameters, and SSMs to OAG
and other vendors.
• 200 real-time online
management reports on
inventory, transaction counts
and agency bookings.
• High level of connectivity to all
major alliances, GDS, code
share partners, as well as
access to partners’ SITA-hosted
reservations systems.
• Supports serial, dual, parallel
and mixed (hybrid) nesting
schemes. Overbooking and
under-booking functionalities are
also available.
• Supports PNR Synchronization
with GDS.
BENEFITS
• Reduces costs as a result of
having a dedicated system,
98
while retaining control of an global airline
airline’s own data. customers
• Increases revenue from real-
time inventory control through
nesting, point-of-sale control and
revenue management
interfaces.
• Reserves seats through
alliances, codeshares, interline
and GDSs.
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• Industry compliant. million
passengers
• End-to-end fulfilment of
customer travel. Customer- served yearly
centric booking process
enhances loyalty and empowers
passengers.
• Self-managed system to
implement business policies.
• Airline community model, in
order to collaborate with other
members in the creation of the
development roadmap.
 HOW DOES IT WORK?
Diagram illustrates the components of the Horizon
Passenger Services System (PSS).
DETAILED COMPARISONS OF FUNCTIONALITY SHOW
THAT SITA IS AMONG THE MOST FEATURE-RICH AND
SOPHISTICATED OF THE MAINFRAME PASSENGER
SERVICES SYSTEMS ON THE MARKET.
The Market for Airline Passenger Services Systems – 2013. Travel
Technology Research (T2RL)
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SOLUTION COMPONENTS
Reservations booking
Helps manage the cost of delivering reservations,
including bookings at airline and partner sales offices,
through GDSs, travel distributors and online consumer
sites. Supports the synchronization of bookings with
your GDS partners.
Reservations automated schedule management
End-to-end automation of the creation, maintenance and
distribution of schedules. Includes automatic passenger
re-accommodation options based on business rules.
Reservations automatic re-accommodation
Provides flexible customer value based options for
re-accommodating passengers from cancelled flights.
Reservations partnership support
Supports interoperability with airline partners, and is
compliant with alliances for interline e-ticketing, frequent
flyer validation and redemption, tier recognition and
preferential treatment of customers.
Reservations distribution
Enables direct and indirect online and indirect offline
interline sales. Interfaces include an optional ASP portal,
an e-commerce platform and a web services API.
Reservations common utilities
Includes a broad range of tools, including user access
rights, minimum connecting times, sales and report
agreements.
Reservations management reports
Online and offline reports provide business intelligence.
CASE STUDY
“My airline is growing rapidly and wants
to improve sales while reducing the cost
of distribution to leisure and corporate
travelers through direct and third party
channels and by partnering with other
airlines.”
A fully-hosted service, SITA
Reservations helps airlines manage the
cost of delivering mission-critical
reservations services. These include
bookings made at airline and partner
sales offices, through GDSs, travel
distributors and online consumer sites.
With its user-controlled parameters, the
service has the flexibility to meet
individual airline requirements. Our
solution:
• Allows airlines to reduce distribution
and GDS costs.
• Enhances an airline's partner
relationships through efficient
codeshare and interlining.
• Offers flexibility to enable airlines to
adapt to changing conditions.
• Maintains compliance with industry
standards.
• Is totally suited to next generation
development .
.
For more information please contact us at
info@sita.aero