i

The Paper
Improving the Business Communication Skill
For
The Business Communication

By:

MARTINUS EVAN D.K (B1034161018)

ACCOUNTING INTERNATIONAL CLASS MAJOR

TANJUNGPURA UNIVERSITY

2017
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ABSTRACT

This paper contain Tips and Trick for Improve Business Communication base on
many evidence and source in daily life. The Business Communication very
important for many thing that related on the Business. That’s all will be explain
more after reading this paper.
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TABLE OF CONTENT

COVER................................................................................................. i
ABSTRACT............................................................................................ ii
TABLE OF CONTENTS......................................................................... iii
I. Preface ........................................................................................ 1
II. Background.................................................................................. 2
III. Formulation of The Problem........................................................ 3
IV. Our Purpose ................................................................................ 4
V. Contents....................................................................................... 5
V.I Business Communication ..................................................... 5
V.II Listening ............................................................................. 5
V.III Act or Nonverbal Communication..................................... 7
VI. Conclusion .................................................................................. 10
VII. Suggestion .................................................................................. 10
VIII. Closing........................................................................................ 10
IX. Source.......................................................................................... 10
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I. PREFACE

I says Thanks to GOD that has given His blessing to the writer to complete the English paper
titled task that.

The authors also wish to convey our gratitude for the depth and sincere for them that has
guided in the complete this paper. This paper contains about the concept of freedom
according to management and also limits the limits of freedom according Business
Communication

Many evidence and source proved in daily life. Accidentally, we have been did
communication. But, not communication for Business, only common communication.

Hopefully this article can be useful and give us more knowledge about the concept of
freedom according to Islam. Thank you for your attention.

Pontianak, February 1 2017

Author
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II. BACKGROUND

Base on many case, each people can’t speak well when face some business partner,
consumer or klien. That is happent because many things, like nervous, scary to offend, any
many more. The language skill of the Business communication is very need it for solve that
problem.

When face them, the most people have mistake and not very well for conversation.
Listening and speaking work corresponding while we did conversation. Not only that, act
have a role important to. While did some mistaken like make offend the partner or klien,
many of them deline the agreement, because little this. This problems just only are
communication.
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III. FORMULATION of THE PROBLEM

For solve mistake the business communication that i’ve been told the reader before.
Communication are very common and little thing, but danger and hard. Usually, if we
underestimate little thing like that, many of us don’t realize how be important is Until we
ignore little thing like that. I remembered you are the reader, don’t ignore the little thing
like that. Because, something a little sooner a later will be bigger you can tough.
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IV. OUR PURPOSE

The Business communication realted on the Speaking, Reading and Acting. So,
I’ve been already prepare some kind of purpose you that you will be face.
1. The reader impove the business communication
2. Example in many case communication for business
3. Tips and Trick communication for business
4. Improve nonverbal communication like act while speaking
5. More active in listening and speaking
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V. CONTENTS

V.I Business Communication

Business Communication skills are essential for :

1. Additional business partnership and klien

2. Knowing means from the speaking.
3. Perform well for job or uprading in some company

The Process of Communication

How may the sender encode a message?

Verbally or nonverbally. By speaking, writing, gesturing.

What kinds of channels carry messages?

Letters, e-mail, IM, memos, TV, cell phone, voice, body.

How does a receiver decode a message?

Hearing, reading, observing.

When is communication successful?

When a message is understood as the sender intended it to be.

How can a communicator provide for feedback?

Ask questions, watch responses, don’t dominate the exchange.

V.II Listening
Barriers to Effective Listening

Physical barriers
Hearing disabilities, noisy surroundings

Psychological barriers
Tuning out ideas that counter our values

Language problems
Unfamiliar or charged words

Nonverbal distractions
Clothing, mannerisms, appearance

Thought speed
Our minds process thoughts faster than speakers express them
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Faking attention
Pretending to listen

Grandstanding
Talking all the time or listening only for the next pause

Several Case Lack of Understanding and Fact About Listening.

a. Listening is a matter of intelligence.

FACT: Careful listening is a learned behavior.
b. Speaking is more important than listening in the communication process.
FACT: Speaking and listening are equally important.
c. Listening is easy and requires little energy.
FACT: Active listeners undergo the same physiological changes as a person
jogging.
d. Listening and hearing are the same process.
FACT: Listening is a conscious, selective process. Hearing is an involuntary
act.
e. Speakers are able to command listening.
FACT: Speakers cannot make a person really listen.
f. Hearing ability determines listening ability.
FACT: Listening happens mentally—between the ear.
g. Speakers are totally responsible for communication success.
FACT: Communication is a two-way street.
h. Listening is only a matter of understanding a speaker’s words.
FACT: Nonverbal signals also help listeners gain understanding.
i. Daily practice eliminates the need for listening training.
FACT: Without effective listening training, most practice merely reinforces
negative behaviors.
j. Competence in listening develops naturally.
FACT: Untrained people listen at only 25 percent efficiency.

Tips for Becoming an Active Listener

1. Stop talking.
2. Control Your Surrounding.
3. Establish a receptive mind-set.
4. Listen for main points.
5. Capitalize on lag time.
6. Listen between the lines.
7. Judge ideas, not appearances.
8. Hold your fire.
9. Take selective notes.
10. Provide the feedback.
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V.III Act or Non verbal Communication

Nonverbal Communication

1. Eye contact, facial expression, and posture and gestures send silent messages.
2. Time, space, and territory send silent messages.
a. Time (punctuality and structure of)
b. Space (arrangement of objects in)
c. Territory (privacy zones)
3. Eye contact, facial expression, and posture and gestures send silent messages.
4. Time, space, and territory send silent messages.
5. Appearance sends silent messages.
a. Appearance of business documents.
b. Appearance of people.

Tips for Improving Your Nonverbal Skills

1. Establish and maintain eye contact

2. Use posture to show interest.
3. Improve your decoding skills.
4. Probe for more information.
5. Avoid assigning nonverbal meanings out of context.
6. Associate with people from diverse cultures.
7. Appreciate the power of appearance.
8. Observe yourself on videotape.
9. Enlist friends and family.

V.IV Oral and Written Message

Improving Communication With Multicultural Audiences
In the world, we have many different culture. So, not every some of people when to face them
is same. From the talk, act, or accent. In this case, there has 2 message.

1. Oral Message
a. Use simple English.
b. Speak slowly and enunciate clearly.
c. Encourage accurate feedback.
d. Check frequently for comprehension.
e. Observe eye messages.
f. Accept blame.
g. Listen without interrupting.
h. Remember to smile.
a. Follow up in writing.
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2. Written Message
a. Adapt to local formats
b. Consider hiring a translator
c. Use short sentences and short paragraphs
d. Avoid ambiguous wording
e. Strive for clarity
f. Cite numbers carefully

For transmitting effective written or oral messages, Certain principles must be followed.
These principles are advocated by Francis J. Bergin provide guidelines for choice of content
and style of presentation adapted to the purpose of the receiver of the message

a. Completeness
Every communication must be complete and adequate. Incomplete messages keep
the receiver guessing, create misunderstanding and delay actions.
Every person should, therefore, be provided with all the required facts and figures.
b. Conciseness
In business communication, you should be brief and be able to say whatever you
have to say in fewest possible words without sacrificing. Conciseness is desired
because of the following benefits:
- A concise message saves time and expense for both sender and receiver.
- Conciseness contributes to emphasis; by eliminating unnecessary words, you let
important ideas stand out.
- When combined with a “you-view”, concise messages are inherently more
interesting to recipients as they avoid unnecessary information.
c. Clarity
In effective business communication the message should be very much clear. So that
reader can understand it easily. You should always Choose precise words. Always
choose familiar and easy words. Construct effective sentences and paragraphs.
d. Correctness
- The term correctness as applied to business messages means right level of
language and accuracy of facts, figures and words.
- If the information is not correctly conveyed, the sender will lose credibility.
- Transmission of incorrect information to superiors will vitiate decision making
process.
- Transmission of incorrect information to outsiders will spoil the public image of
the firm.
- To convey correct messages, grammatical errors should also be avoided.
- You should not transmit any message unless you are absolutely sure of its
correctness.
e. Consideration
- Consideration means that you prepare every message with the recipient in mind
and try to put yourself in his or her place.
- Try to visualize your readers (or listeners)—with their desires, problems,
circumstances, emotions, and probable reactions to your request.
- Then handle the matter from their point of view
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- This thoughtful consideration is also called "you-attitude," empathy, the human

touch, and understanding of human nature. (It does not mean, however, that
you should overlook the needs of your organization.)
f. Courtesy
This is still related on the Business Ethic, Courteous messages help to strengthen
present business friendships, as well as make new friends. Voice or tone really must
be noted. Because, scar to offend someone when we talk. In Country easter or
Indonesia still Noted this attitude. Example, when we come into some house, we say
Excuse me while greeting.
g. Concreteness
Communicating concretely means being specific, definite, and vivid rather than
vague and general. The following guidelines should help you compose concrete,
convincing messages:
- Use specific facts and figures.
- Put action in your verbs.
- Choose vivid, image-building words.
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VI. Conclusion

Base on all we study until this case, language, conversation, speaking or

communicating really noted. Important to maintain some partner, klien or
consumer. Because, some business have income from them so that we business
still continues.

VII. Suggestion
More carefully when talk to someone, thinking in mind before out some word when talk
from mouth and keep practice for improve the business communication and minimize the
eror or mistake.

VIII. Closing

I hope this paper very helpful for your the sudy, the assignment, and the
common source in daily life.

IX. Source
https://www.google.co.id/?gws_rd=cr&ei=t5C1WLrqKcqBvgTaurfQDQ#q=Business+commu
nication&*