Qapm Issue 4, Rev 0, March 2016

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Control No: AASL/CAMO/QAPM/___
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ALLIANCE AIR
QUALITY AUDIT PROCEDURE MANUAL
APPROVED BY: QUALITY MANAGER, AIRLINE ALLIED SERVICES

LIMITED, NEW DELHI.
ISSUE 4, Rev O, MARCH 2016
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General Organisation
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QUALITY AUDIT PROCEDURf: MANUAL . PART 0
GENERAl'ORGANISATION tssue-tv
:.sECTlON 1
Rev-O oj MAR 16
INTRODUCTION TO QAPM
the Quality Audit Procedure Manual (QAPM), herein after for brevity sake. called the QAPM, 'is the
prime document for referring to the procedures, fulfilling various requirements to carry out Quality
AuClit.
The QAPM contains the procedures of the auditing the various activity centers as enumerated in the
Contents of this manual.
The QAPM is developed by AllianGe Air. Quality Assurance department and approved by. Quality
.Manager {QM) of Alliance ·Air fleet (fleet consists of CRJ700, ATR 42-320 and ATR72-600 type of
,aircraft) through the approval of the list of1:ffective Pages .(t:tP).
The QAPM is made availabte to all concerned to include: -
i) All amendments and / or revisions
ii) . Mandatory material, as required, by the applicable authorities
(~.)' .The QAPM has got the various parts which are divided into different sections.
QAPM is a dynamic document kept continuously updated.
The requirements and procedures set down in the QAPM must be followed to ensure compltancewnn
CAR 145 / CAR M requirements.
This manual applies to all personnel although, for Simplification, references in the text are made in
the masculine genderonly. .
Whenever there is a revision to the QAPM, the revision will· be approved by Quality Manager ('QM)
. through the approval of revised l£P. .
No pages of this manual .shall be removed / altered without the concurrence of· Quality Manager .
.{QM}. .
, .
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: .:. #Ii!I1~tI ~al QUALTIY AUDIT.PROCEDURE MANUAL . PART 0 SECTION 2
...... ' ~AUIANCEAll' . GENI;RAl ORGANISATION Issue-IV Rev-O I MAR 1-6
PURPOSE OF QUALITY AUDIT PROCEDURE MANUAL .
The purpose of the QAPM is to set forth procedures, means and methods of.<the organiz.ation. T~e
QAPM also specifies the procedures and practices, observance of which will ensure .compliance of
. statutory as welt as Airworthiness requirements of the DGCA. This 'QAPM has been -prepar.eCi in
accordance with guidelines given in ,CAR M and any other current applicab1e CARs/ .pubtication fssued
. ". by regulatory authority. .
This QAPM describe the audit procedures and planning of various activity of AfliaOc-€ Air. White
making this QAPM, attempt has been made to harmonize requirements with world :stanciaFds, :.thus
:qualifying for exchange of products, services and persons ..
. This manual is intended to -serve as a quick refer-ence in following the procedures of. different
'.. '.' activities as enumerated. in the Table of ton tents.
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SECITON 3
Rev-O 1 MAR 1~
APPLICABILITY
: Quality Audit Procedure Manual is prepared -to 'incorporate procedures of audit based on policy
mentioned in CAME to <amply with the-eequtrements of cAR M. Thlsrnanual is applicable to Atlianc€
Air CAMO activities and any other i"elated activities -attached to it.
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AIRLINE ALLiED SERVICES LIMITED
QUALITY AUDIT PROCEDURE
GENERAL ORGANISATION
MANUAL
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PART 0
Issue-IV
SEmON
- Rev-O I MAR 16
4
ii TABLE OF CONTENTS
!
- j PART DES(:RIPTION PAGE NO
- f
!
t COVER PAGE - 1-1
! 1-1
i Part 0 GENERAL ORGANISATION
-.Part 1 QUALITY AUDIT POLICY 1-1
Part 2 QUALITY AUDIT PROCEDURES 1-1
Part 3 QUALITY FEEDBACK AND REVIEW j 1-1
Part 4 ENFORCEMENT POLICY 1-1
Part 5 QUALITY AUDIT CHECKLISTS 1-1
! Part 6 - QUALITY AUDIT DOCUMENTS AND FORMS 1-1
I PART 0 GENERAL ORGANISATION
I 0.1 INTRODUCfION 1-1
L 0.2 PURPOSE 1-1
OJ APPLICABILITY 1-1
I 0.4.
- 0.5
TABLE OF CONTENT
LIST OF EFFECTIVE PAGES
<"
1-2
1-3
0.6 RECORD OF REVISIONS 1-1
- _0.7 HISTORY OF REVISIONS 1-1
0.8 DISTRIBUTION LIST 1-1
--0.9 AMENDMENT PROCEDURE 1-1
0.10 DEFINITIONS 1-2
0.11 ABBREVIATION LIST 1-2
PART 1 QUALITY AUDIT POLICY
-. 1.1 ORGANISATION QUALITY AUDIT POLICY 1-2
1.2 QUALITY AUDIT MANAGEMENT AND CONTROL 1-1
1.3 DUTIES AND RESPONSIBILITIES OF MANAGEMENT PERSONNEL 1-5
1.4 -QUALITY ASSURANCE AND QUALITY AUDIT PROGRAM 1-7
PART 2QUALI~ AUDIT PROCEDURES
- 2.1 AUDIT PLAN , 1-1
--2.2 AUDIT PROCEDURES 1-10 -
2:3 - AUDIT OF AIRCRAFT 1-1
PART 3 QUALITY FEEDBACK AND REVIEW

3.1 REVIEW AND EVALUATION 1-1
3.2 QUALITY FEEDBACK PROCEDURE 1-1
3.3 QUALITY REVIEW MEETING 1-1
PART 4 ENFORCEMENT POLICY
4;1 ENFORCEMENT POLICY 1-3
4.2 INSPl;CfION PROCEDURE - 1-1
4.3 SURVEILLANCE -' 1-1
4.4 DETECfION 1-1
4.5 INVESTIGATION 1-3
4.6 INVESTIGATION REPORTS 1-1
4.7 ENFORCEMENT ACfION 1-3
PART 5 QUALITYAUDIT CHECKLISTS

5.1 MAINTENANCE FACILITY AT BASE/LINE STATIONS 1-6
5.2 BASE MAINTENANCE HANGER 1-19
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PART 0
Issue-IV
SECTION 4 .
Rev~O I MAR 16·
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I TABLE OF CONTENTS
PART DESCRIPTION
! PAGE NO
5.3 GENERAL FACILITY-ADMINISTRATION FOR SHOPS 1-33
5.4 MATERIALS MANAGEMENT (STORES-RAMP) 1-8
5.5 PRODUCTION PLANNING 1-3
5.6 GROUND HANDLING FACILITIES 1-3 .
5.7 ENGINEERING TRAINING SCHOOL 1-7
5.8 REFUELER/FUEL DISPENSER 1~10
5.9 SETUP OF OFFICE OF THE OM/DY. OM 1-4
5.10 CAR 145 COMPLIANCE AUDIT CHECK LIST 1-32
5.11 CONTRACTED MAINTENANCE ORGANIZATION 1-7
5.12 CAME COMPLIANCE AUDIT CHECK LIST FOR REGIONAL TEAM 1-30
5.13 CAR M COMPLIANCE LIST 1-33
5.14 AIRCRAFT AUDIT CHECK LIST 1-9
5.15 AIRCRAFT AT MANUFACTURER FACILITY 1-8
PART 6 QUALITY AUDIT DOCUMENTS AND FORMS
6.1 DEFICIENCY REPORTING & CORRECTIVE ACTION OF AUDIT 1-1

6.2 INTERNAL AUDIT REPORT 1-1
6.3 PRODUCT AUDIT FORM 1-1
6.4 AUDIT REPORT 1-1
6.5 ROOT-CAUSE CORRECTION REPORT 1-1
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AIRLINE ALLIED SERVICES LIMITED
AASL/CAMO/QAPM/O 1
PART 0
Issue IV I Rev-O
I SECTION 5
I MAR 2016
LIST OF
EFFECTIVE PAGES
PART 0 2.2-6 MAR 2016 0 5;2-10 MAR 2016 ' 0
GENERAL' 2.2-7 MAR 2016 0 5.2-11 MAR 2016 0
ORGANIZATION 2.2-8 MAR 2016 0 5.2-12 ' MAR 2016 0
0.1-1 MAR 2016 0 2.2-9 ' MAR 2016 0 5.2-13 MAR 2016 0
0.2-1 MAR2016 0 .2.2-10 MAR 2016 0 5;2-14 MAR 2016 0
0.3-1 MAR 2016 0 2.3-1 MAR 2016 0 5.2-15 MAR 2016 0
0.4-1 MAR 2016 0 PART 3 5.2-16 MAR 2016 0
0.4-2 MAR 2016 0 QUALITY FEEDBACK AND 5.2-17 IIMAR 2016 0
0.5-1 ' MAR 2016 0 REVIEW 5.2-18 IMAR 2016 0
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0.5-3 MAR 2016 0 3.2-1 MAR 2016 0 5.3-.1 , 'MAR 2016 0
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0.8-1 MAR 2016 0 ENFORCEMENT 5.3-4 MAR 2016 0
0:9-1 MAR 2016 0 PROCEDURES 5,3-5 MAR 2016 0
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QUALITY AUDIT POLICY
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Approved by:
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Date: ~.y
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AlllANCf AIR GENERAL ORGANISATION Issue IV
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5.10-15 MAR 2016 o 5.12-24 MAR 2016 5.14-9 MAR 2016 o
5.10-16 MAR 2016 o 5.12-25 MAR 2016 o 5.15-1 MAR 2016 o
Approved by:
~ •.
Signature:
Date:
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AIRLINE ALLIED SERVICES LIMITED . AASL/CAMO/QAPM/01
I !-l crJ~~ t! ~H QUALITY AUDIt PROCEDURE: MANUAL ·PART 0 I SECTION S.
I .Rev-O I MAR 2016
! AlliANCE AIR GENERAL ORGANISATION Issue IV
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QUALITY AUDIT
DOCUMENTS AND FORMS
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Approved by:
Signature:
Date:
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~ iiI1 ~ i!f ~ ~.~. QUALITY AUDIT PROCEDURE MANUAL PART 0 SECITON '6
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REVISION LIST
ISSUE NO. REV•.NO. DATE DATE REVISED

Issue I, Rev{) OCT'20ll 300Cf20H
:
IssueIl Rev 0 FEB 2012 1.8 FEB 2012
IssueUI Rev 0 JUN 2015 ' JUN 2015
Issue IV Rev 0 MAR 16 MARt6
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AIRliNE ALliED SERVICES liMITED MSL/cAMO/QAPM
HISTORY Of' REVISIONS
ISSUE REV. DATE OF EFFECTIVE ,

BRIEF DESCRIPTION OF/CHANGES
NO. NO. REVISION DATI:
.',
Initial issue to describe procedures related to
Issue 1 Rev 0 ocr 2011 .30 Ocr·201l
Quality Audit procedures of Fleet.
Reissue· to include 'Enforcement Procedures and
Issue 2 Rev 0 FEB 2012. 28 F.£B .2{) 12
Audit checklists.
Issue 3 Rev 0 JUN.2ot5 'Format change due new DGCA-cAR -,CAP 3100
JUN2015
Issue 4 Rev 0 MAR 2016 f.1AR 2016 rormat change ..
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.~ QUALTIY AUDIT PROCEDURE MANUAL PART 0 SECTION 8
".' Ai!Jf~i!I'·,<ac
" .. " AlUANCJ AIR GENERAL QRGANISATION . Issue-IV' Rev-O 1 MAR 16
I
. DISTRIBUTION UST
Copy No. Distributed to
1 Delegated Accountable Manager

'2 Continuing Airworthiness Manager, .;AA"SL
3 Quality Manager, AASL
II 4 Dy. Continuing Airworthiness Manager, Kolkata

:5· Dy. Quality M~nager, Kolkata
"
.i . Manager {PPC), Delhi

6
l .'Manager {PPC}, Kolkata
I 8 Technical Library
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ALLIANCE AIR GENERAL ORGANISATION Issue-lv Rev-O MAR 16
0.9 AMENDMENT PROCEDURE
0.9.1 GENERAL
This manual is issued to describe procedures of various audits as per the policy mentioned in the
,CAMEand to comply with regulatory requirements of audit. ,
It is necessary to-comply with any new or amended regulation published by the aut1lOrityfrom -time
to time. New or amended procedures should not be in conflict with the fegulation. Regulation
changes as well as anv.chanqes within the organization or activities, .changes to rnalntenanoe or
airworthiness requirements, inadequacies identified through internal! -external audit, that affect the
audit procedures necessitatesan amendment thereof.
0.9.2 PROC£DURE
Quality Manager or his representative in consultation with CAM, Dy. .cAMs and Dy. QMs is responsible
for monitoring and amendment of the Quality Audit Procedures Manual. Amendments required-due
changes in the regulatory requirements should be proposed by nominated personnel in quafity
department Request for Amendments required due to reasons other than regulatory requirements
should be proposed to the Quality Manager or his representative. '
If the proposed amendment is found in compliance with regulatory requirements and is acceptable,
then the same will be drafted and submitted to QM for approval.
'TIle following amendment procedure has to be followed: '

i) The QM along with CAMI Oy. :cAMs and Dy. 'QMs checks if the amendment proposed is the
requirement as per regulations.
ii) In case of amendments or changes of contents, the affected page has to be replaced with the
amended pages.
iii) Amended IChanged text passages have to be marked with a vertical line at the side of the'
page.
iv) The revision number and the date have to be changed.
v) In the list of effecnve pages the revision and date of the approprlate page has to be changed.
vi) After the approval the revision has to be added to the manual by replacing the old pages.
vii) The, approved revised pages have to be distributed according to the distribution list 'by
Technicallibrary.-
viii) tach revision has to be entered and noted on the revision list by the holder of the Manual,
showing the date of revision and the signature.
ix) Th€ staff has to be appraised of the changes.
Holder of manual shall acknowledge rec-eiptof the amendment{s) to the technica1 library and revise
the Procedure Manual hard copy and/or discard the old CD if any with revlsed CD.
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~. ~ mgi!(tl~t QUALITY AUDIT PROCEDURE MANUAL PART 0 SECTION 10
ALLlANCfAll GENERAL ORGANISATION ' Issue-Iv Rev-O I'MAR.16
DEFINITIONS
Adequate: Fulfilling minimal requirements; satisfactory; acceptable; sutficient,
"Assessment: An appraisal of procedures or operations based largely on experience and professional'

judgment. '
,Audit: The structured and objective assessment that determines the level of conformity with -speeiftc
standards.
Audit activities: Those activities and procedures by which information is obtained in order-to verify
that the' auditee. is in conformance with, or adherence to, applicable -standards and Recommended
Practices{SARPs); procedures and good aviation safety practices. Such activities may include, bot are
not limited to, interviews, observations, inspections" .and the review of files and documents.
Audit finding: The determination with respect to the compliance with the provisions of the DGCA I
national regulations; conformance with or adherence to Standards and Recommended Practices
I '\ (SARPs), procedures and good aviation safety practices, .including" the effective
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implementation .of the critical elements of a safety oversight system.
Audit plan: A detailed program of action for the implementation and completion of an Audit
Audit process: The entire course of proceedings and activities associated with an Audit. Best
practice: A strategy, process, approach" method, tool or technique that is generally 'recognized as
being effective in helping a Maintenance Activity Centre to achieve operational objectives.
,Audit preparation briefing for team members: A pre-audit briefing provided to team members
by the Audit-team teader / Lead ALiditor, the purpose of which is to provide last minute information
and instructions, as appropriate, dir.ectly related to thespedtk auditto 'be conducted.
Audit report: A'standardlzed-rneans of reporting the audit findings to designated authorities.
Audit team leader I Lead Auditor:Auditor designated by the Quality Manager to be responsible
for the -conduct of.a specific audit, or a series of audits, including the·consolidation and completion of
,the interim safety oversight audit report. '
" (. :J Best practice: A strategy, process, approach, method, tool or technique that is generally r«ognised
as being effective in helping an Maintenance Activity Centre to adneve operational objectives.
Certification. The process of determining competence, qualfkation or quality on Which an aviation

document is based.
Closing meeting.A meeting of the audit team and-the representatives of the auditee at the end of
the audit, the purpose of which is to provide the authorities, with' preliminary information on audit
findings and proposed recommendations to enable the authorities to start working on its .corrective
action plan.
Compliance Checklist (CC).A tool which will provide auditors -& QuaUty Manager with information
on a level -of implementation of regul,atory Standards and recommended Pr~iGes. '
Comprehensive systems approach. The implementation of structured process

and, methodology
for the planning, preparation, conduct, reporting, follow-up and evaluatiOn of safetY oversight audits.
Conformance.The auditee meeting the standards or regulatory requhernents,
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.. AllIANCHIR GENERAL ORGANISATION Issue-tv Rev-O j MAR 16
. . ..
Conformity: ~ulfillment of specifications contained in standards or recommended pracoces (which
are documented and/or implemented)
Corrective action: The action(s) taken by the Maintenance Activity·Centre to address and..eliminate
recurrence of nonconformity to Standards.' ..
Corrective Action Plan (CAP): The plan of a Maintenance Activity -Centre to dose a Finding or
Observation through implementation of comprehensive and permanent-corrective action.
I ···.Corrective Action Rellort (CAR): A document that describes ;each finding and Observation that
results from an Audit, and -.provides a history of associated steps implemented by the Maintenance
centre and Auditor toward closure of the finding or Observation. .
Documented: The state of an operational specification, as being published and accurately

represented in a controlled document .
...Finding: A documented 'Statement based on, factual evidence that describes nonconformity with
Standards. .
. Implemented: The state of an operational specifiCation as being established, activated, integrated,

I incorporated; deployed,. installed, maintained and/or made availab1e as part of the operational
I system, and monitored and evaluated as necessary for-continued effectiveness.
·Management system: The collective body of managers and other associated managerial elements
that provide for direction, oversight and control of an organization.
·Procedur¢: A specified way to carry out a process ..
PrOcess: A planned course of action that is implemented in a 'Controlled manner to achieve a result.
Product l,.ine Sample: In accordance with AMC 145:6S.'(b)(1), for the purpose of the independent
audit a. product line includes any product under an Appendix II approval class rating as specified in
the approval schedule issued to the particular organization.
. . .'
. Program: An organized set of processes directed toward a common purpose, goal or objective <.
(
Quality audit: A formal and structured process for assessing an organization to determine the level
of compliance or conformity with spedtlc recognised standards or requirements.
Quality Audit - Product and Process: The audit, inspection or testing of the output of a process,
which may be a product, service or function, to determine an operator's comphance with technical,
performance and/or quality standards.· ..
Quality Policy Means the overall intentions and direction of an organisation (operator, AMO, service
provider) related to Quality, as approved by those managers that direct and control the organisation
{e.g. Accountable Manager). .
. Quality System~ The total network of administrative and detailed procedures; whith is implemented
to ensure all
operations and maint.enance activities satiSfy the customer's r.equirement the . arid
documentation accurately reflects the criteria used to perform the maintenance.
System: A combination of interacting or interrelated .elements within an organisation functioning in a

coordinated manner to achieve desired outcomes.
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AIRLINE 'ALLIED SERVICES LIMITED
AASL/CAMO/QAPM
PART 0 SECTION 11·.'
t ~ ALLIANCE AlB GENERAL ORGANISATION Issue-IV .. Rev-O j MAR 16
!
ABBREVIATION ~IST
. A/<:, Aircraft
.AD Airworthiness Directive
.AfM . Aircraft Flight Manual
AU Airworthiness Limitation Items
AlS Airworthiness limitation ·Section
AM Accountable Manager
AME Aircraft Maintenance 'Engineer
AMM Aircraft Maintenance Manual
AMO Approved Maintenance Organization
AOt Air Operator's Certificate
AOG Aircraft On Ground
AOP .' Air Operator's Permit
APU Auxiliary Power Unit
ARC Airworthiness Review Certificate
. ARM Airworthiness Review Manager
.AWOPS All Weather Operations
8MM 'Base Maintenanc€ Manager
Ij'
CA Certification Authorisation
CAM Continuing Airworthiness Manager
I CAME. Continuing Airworthiness Management :Exposition
. CAMO Continuing Airworthiness Management Or.ganization
,CAMP Continuing Airworthiness Management Procedure
. 'CAPM' Continuing Airwort:iliness Proe€dl;lf€ Manual
CAR '. Civil Aviation Requirement
CAT . .Commerdal Air Transport
I' ·COl Configuration Deviation .List
t 'CMR 'Certification Maintenanc-e Requirements
I C of A Certificate of AirwOlthiness "
CRS Certificate of Rclease to Service
'1 '. ( DOG Dispatch Deviation .GUide
DGCA Director -Generalof Civil Aviation
I DO Design Organisation
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EASA European Aviation 'Safety Agency. .
i .EGPW$ enhanced Ground Proximity Warning 'System
fAA/fAR . Federal Aviation Administration/ Regulations
fOQA . Flight{)peration Quality Assurance .
·1
FRB flight Report Book ..
I LMM Line MaintenanGe Manager
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LRU Line Replaceable Unit
i' MEL Minimum.Equipment List
MMEl Master Minimum -EquipmenU.ist
MNPS Minimum Navigatibn~.erformance ServiGe
MO Maintenance Organisation
MOCA Ministry of Civil Aviation
MOD Modifteation
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,'" A lilT ~"2{ l! illi! QUALTIY AUDIT PROCEDURE MANUAL PART 0 'SECTION 11
, ,AllIANCE AlB GENERAL ORGANISATION, Issue-IV Rev-O 1 MAR 16
MOE --Maintenance Organisation ''Exposition

MP Maintenance Proqremrne
, MPD Maintenance Planninq Document
MRB "Maintenance Review Boar-d
NDB Navigation Data Base
OEM Original <Equipment ,Manufacturer
PPC Production Planning 'Control
,QM Quality Manager
RAO Regional Airworthiness Office
RAS Approved Repair-Scheme '
RNAV Area Navigation
",RVSM' Reduced VerticarSeparation Min!ina -
SB Service Bulletin -
._
\. SIL --;:'Service Information t.etter

,I
',.... ./ SL -Service Letter
! SLA
'SRM
, Service Level Agr-eement
Structure Repair Manual'
:55 Support Servkes
STC Supplemental, Type Certificate
I TBO
TCAS
Time Between Overhaul
Traffic Alert and Collision Avoidance System
"
TCH Tvpe-Certltlcate Holder

TD T-echnical Drawing
TO TechnicalOffirer
i- TRG Training, _
I TRL Technical Reference,library',
"IS, - Technical Services '-
, f'
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ALL.lAN'CE AJR
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QU'ALITY AUDIT PROCEDURE MANUAL

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,'PART 1
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Quality Audit Poli'cy

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AIRUNE ALliED SERVICES UMm:O AASl/CAMO/QAPM
I ,A./1:.ftIf~.~lfl
ALlIAN&f AIR,
QUALITY, AUDIT POLICY
PART! "SOCtION 1
} tssue~IV ~. ~ev-O ~ MAR 1'6
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1
1.1 ORGANISATION QUALITY AUDIT POLICY
Quality system is an integrated part of the Alliance Air 'CAMO and is independent from the other
functions. The AM has-also the overall responsibility for the quality system induding ,(he frequency,
format and structure of the internal management evaluation activities,' 'He shaH ensure that all '
procedures are, current and changes to the procedures are verified and valid~tedbefore use,
Alliance Air CAMO personnel are encouraged to participate actively in the quality ,.system -bV'reporting
, all discrepancies, difficulties with the procedure and' suggestions for improvements to the ,QMl D¥.
, -QM, The feedback part of the'system shall address who is required to fectify any noncomplianoe in
each case. and the procedure to be followed if rectification is not completed within appropriate
tirneseates.' QM shall send a half yearly 'Summary report on findings of non-complianoe.to Aecountable '
,manager. The QM shall have meeting with·AM or his delegated representative et Ieast-twiee per year
to review the quality and overall performance.
, '
, Independent internal quality audits are carried out in order to -ensure tilatthe organization remains ~n
compliance with CAR-M, and to assess the effectiveness ofthe quality system and to take corrective
and preventive actions as required. Independent audit covers the following: '
,'I: • A-check of CAR-M compliance, .
, I' , • , Product line sample of approval class ratings to verify that all malntenanoe'actlvities are carried
i
., out in accordance with the airworthiness standards stipulated by the manufacturer and
, regulatory authorities.
"• To determine the adequacy of' procedures and ·effectiveness of the system in meeting the
. specified quality and safety objectives.
To have a feedback system on compliance with approved programme, and conformance with
applicable standards. , '
• , To ensure ongoing compliance wlth regulatory and Alliance Air internal requirements; o~er.ator's
standards and other regulations, rules and regulations that affect the operational 'Safety, 'SeCurity
and quality performance results, '
• To ensure good maintenance practic.es taking into account all aspects of human factors and
": compliance with adequate procedures, according to DGCA requirements to upkeep quality
standard in airworthiness of aircraft, aircraft systems and components, to 'identify hazards,
I undesirable conditions and areas requiring improvement,
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.. .A safety policy for-the organization with good safety management 'system' taking' int-o aocount
I human factors,
To establish' a system of quality assuranc-e .enabling adherence -to the 1aid down maintenance
program and safety, which produces desired levels of operational safety and security,
To ensure operational independence of 'the system, Alliance Air shall have a dedicated quality
audit group whose sole function IS to conduct audits, raise reports on findings and 'follow up to
check that findings' are redifted. '
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AIRLINE ALLIED SERVlCESUMITED MSL/CAMO/QAPM
PA.~T1 "SECTION 1
The auditors shall be appropriately t-rained in developing competency in .quality auditing skills
and techniques.
10 review the·effectiveness of organization policy, procedures and quaUty-system.
QM lOy. QM shall be responsible for Quality Audit planning, -scheduling,-conducting, 'completion and
review witfl Accountable Manager. . .
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.~ .. AIRLINE ALUED SERVICE.SUMITED AASLjCAMO/QAPM
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. . A mr flIt T! ill! .QUALITY AUDIT PROCEDURE MANUAL PART! SECT10N2
. . .......All1ANCEMR
. . .. . QUAliTY AUDIT POLICY IssUe-IV Rev-O l' MAR 16
1.2 QUALITY AUDIT MANAGEMENT AND CONTROL

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(..... )
EXECUTIVE DIRECTOR (ENGG.)
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Dy. QUALITY MANAGER
(DELHI I KOLKA T A)
LEAD AUDITORS
AUDITORS
QUALITY AUDIT MANAGEMENT AND "STAFF .
FUNCTIONAL & ADMINISTRATIVE

REPORTING
FUNCTIONAL REPORTING
ADMINISTRATIVE REPORTING
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ALLI~NCE AIR QUALITY AUDIT POLICY ~ssue-IV Rev-O 1 MAR 16
1.3 DUTIES.AND RESPONSIBILITIES OF MANAGEMENT PERSONNEL
1.3.1 ACCOUNTABLE MANAGER
The Accountable Manager has the ov.erall f€sponsibiUty to meet the requlrementsof
CAR- M. He is responsible to ensure: .
'1/
i) . .All 'Continuing airworthiness activities are financed in ,an effective cost control
system and carried out to the required standards .
.' ii} Adequate arrangements exist including provision dffaciliges"mat.erial andtoots,
sufficient <competent and qualified personnel in relation to the wor1< to be
undertaken.
iii) 'Safety, health and welfare of all personnel working in the facility.
Iv) All due -contlnulnq airworthiness activities including maintenance are performed
on time in accordance With the' applicable requirements, regulations and
approved standards and no flight shall take place unless:
.a)' the aircraft is maintained in an airworthy 'Condition
.b). operational and emergency equipment necessary for flight are -serviceable
c) Certificate of Airworthiness' for each aircraft remains valid in respect of the
. airworthiness and any other condition specified in the Certficate.
d) All maintenance is carried 'out in ac-cordance with the approved maintenance
programme and released to service as .per 'CAR 14'5 by an approved
. maintenance organization acceptable to the regulatory authority.
v)· The quality system including the frequencv, format and structure of the internal
management evaluation are carried out to requlred standards.
vi) Appropriate training. of all personnel and that they hold adequate qualifications
, 'for accomplishment of work. '
The Ac.countable Manager may delegate his tuncnons/ duties in writing to another person
of a level.not below the level of Director/COO. However/ such tlelegation does not .relieve
.. the Accountable Manager of his aecountebiuty and responsibllities.
( CMD has delegated his responsibilities to Chief Operating Offtcer{'COO).
l
. The COO has direct access to him at all times. The QM and CAM along with executive
I Dir.ector Engineering shall have meeting with Accountable Manager or his
1
deleqated representative at least twice, per: year to review the overall performance of
I CAMO.
1.3.2 'Delegated Accountable Manager
Accountable Manager may formally delegate his authority/ function -to one of the person
or group of persons to ensure that the organization is always in complian<:€ with CAME.
Such person{s) shall be ultlmatelv responslble to the Ac-countable Manager.
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AIRLINE'ALLIED SERVICES LIMITED MSl/CAMO/QAPM .
/1 ill1 g ill 'Q' 2J l QUALITY AUDIT PROCEDURE MANUAL PART 1 SECTION 3
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,1.3.3 QUALITY MANAGER
The Quality Manager is a Nominated post holder acceptable to DGCA and responsible for
quality system including the associated 'f-eedback system as required by 'CAR M. He
functionally reports to' the Aocountaote Manager and .administratively reports to
Executive Director (Engg.).,
The person nominated shall be able to demonstrate relevant knowledge, background and
satisfactory €xperience related to aircraft or component maintenance and
,demonstrates a working knowledge of requlattons and Shalt have:
Practica I experience in the application of aviation 'Safety standards and safe operating
'practices; ,
. A comprehensive knowledge of Relevant parts of operational requirements and
procedures, Operations Specifications and Operations Manual where applicable.
Knowledge of quality systems;
. He should have undergone training on Audit Techniques .
. Ten years relevant work experience in an aviation industry.
An aircraft maintenance engineer qualification along with appropriate DGCA license or
a relevant engineering degree (Aeronautical I Mechanical I "E1edrical I £Iectronics),
Thorough knowledge with the organisation's .continuing Airworthiness Management
Exposition;
Knowledge of applicable regulation.
He is responsible for monitoring and ensuring the following functions:

i) All <:AMO and CAR 145 AMO activities are being performed in aecordanoe with the
approved procedures.
ii) . All contracted maintenance is performed in compliance to the qualitv standards
defined and "as per contracted terms, .
iii) All sub-contracted activities,
iv) Review and implementation, as appropriate, of any additional DGCA requirements.
v) Establishing an independent quality 'System ..
vi) Ensure adequacy of maintenance and reliability program developed, Provide necessary
guidance based on audit findings for development and effectiveness of maintenance
program.
vii) 1:nsure adequate numbers of trained and experienced auditors are avatlabie during
audits ..
viii) Develop and standardize audit checklists and review the same penodtcallv.
ix) Liaison with CAMI Dy. CAM on audit pian,
x) Implement a quality audit program in which compliance with all CAR 145 AMO and
CAMO procedures is reviewed at regular intervals,
xi) 'Ensure auditee carries out root cause analysis on auditfindings.
xii) Conduct audit through qualified and experienc-ed auditors. 'Evaluat€ au<.iit{)f"S'
performance.
xiii) Ensure auditors are trained and maintain record of auditors.
xlv) Conduct surveillance Ispot checks.
xv) Review the eff€d:iveness of CAR 145 AMO and-CAMO proc-edures, policy and 'System.
xvi) Maintain Audit records,
xvii) Where applicable, carry out Audit on contractors and subcontractors.
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AIRLINE ALUE!) SERVICES UMITED AASl/CAMO/QAPM
~,"FJfii Ul QUALITY AUDIT PROCEDURE MANUAL PART! SECTION 3

ALLIANCE AIR , QUALITY AUDIT POLICY Issue-IV Rev~O 1 MAR 16
.xviii) Carry out-Audit on out sourced agencies and retain records of'SLAs.
'xix) Assist external agencies in their audits.
xx) Establish a quality assurance program that provides for auditing of all functions of
continuing 'airworthiness, management system to ensure compliance with applicable
r.egulation and standards of this manual, satisfying stated maintenance operations
, needs, identifying undesirable conditions and areas requiring improvement, identifying,
hazards in maintenance operations.
xxi) Perform a quaHty surveillance on. the continuing airWorthiness system,
,xxii) Propose all corrective actions necessary for eliminating non-compliance,
xxiii) Ensure thatthese corrective actions are-inltiated, completed and efficlent to meet the
intended purpose,
xxiv) Give feedback to Accountable Manager to ensure corrective action as necessary.
xxv) Correspondence with, the' DGCA regarding audits and action taken reports. '
/ ..... \
:'\~~,,/. .xxvi)'cnsure all continuing airworthiness documentation is used. properly and accordingly.
xxvii)Ensure that jobs ,-carried out by CAR 145 AMO are carried out by appropriat€ly
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i~ : licensed/ approved'AMEs and that their iicenses are current / valid.
.xxviii)Ensure adequate number of. appropriately qualified personnel ,is available to cover the
. : ~
. . entire-scope of approval of CAR 145 organization.
'The 'QM when performing audits shall not be involved or responsible for CAMO
... . "functions. A report of.audltscarrted-outmust-be made -to the Accountable Manager, so
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" , thatappropriate eorredfvemeasures can betaken if.deemed necessary. '

I
The .Quality Manager mavdeleqate his functions/ duties in writing to hisde.p~ties. However,
I such delegation does not relieve him of his accountability and-responsibillties.
I" 1.3.4 Dy. QUALITY MANAGER

I
I Quality Manager shall be assisted
byQM. '
by Oy. QM, in' Delhi and Kolkata. He shall be nominated
, , ,
! " ..
The person nominated shall be able to demonstrate ·r.elevant1<no~edge, background
and' satisfactory experience related to aircraft or 'Component maint:enance and
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demonstrates a working knowledge of CAR and shali have: '
I
,i Practicalexpertence in the appllcatton of svtatlon saf.ety standards and safe operating
practices; , ,
ii A 'comprehensive knowledge of, Re1evant parts of operational 'requirements, and
procedures, Operations Specifications and Operations Manual where appficable. ,
iii Knowledge of quality systems;
iv He should have undergone tfaining on Audit Techniques.
v five years relevant work experience in an aviation industry.
vi ,An aircraft maintenance engineer qualification along with appropriate DGCA license or
a retevant engineering degree (aeronautical, mechanical, etectrical, electronic' and
avionic).
vii Thorough knowtedge of the organisation's Continuing Airworthiness Management
B<position;
viii Knowledge of applicable regulations.
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A"'flIi~
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AIR
AIRUNE ALUED SERVICES UMITED
QUALITY. AUDIT POLICY.
AASL/CAMO/QAPM
PART 1 .
Issue-tv
SEmON
~€v-O 1
3
MAR 16
Deputy Quality Manager is responsible for the following work and also assists 'Quality
Manager in discharging his duties. His duties and responsibilities are: -
i) Ensure adequacy' of maintenance and reliability program developed. f>rovtde necessary
.quldance based on audit findings for development and effectiveness .of maint-enanc-e
program.
· H) Ensure adequate numbers of trained and experienced auditors are available dudng audits
and maintain record of auditors.' .
·ili) Develop and standardize audit check lists and review the same periodically.
iv) . Liaison With CAM! Dy. CAM on audit plan: .
.v) .Identify hazards, undesirable conditions and areas requiring improvement.
vi) , Ensure auditee carries out rootcause analysis on audit findings ..
vii) Ensure operational independence of the audit system.
viii) . -Conduct audit through qualified and experienced auditors. €valuat-e auditors' performance.
ix) Conduct surveillance /spot checks ..
>,<) .Revlewthe effectiveness of CAMO procedures, policy and system.
xl) Maintain Audit records.
.xii) Where applicable, carry out Audit on contractors and subcontractors.
.xiii) .Carry outAudit on out sourced agencies and retain records of SLAs.
· xiv) Assist external agencies in their audits. .
.' xv) Discharge of any other assignment by Quality Manager .
· 1.3.5 . LEAD AUDITOR

In addition to specific tasks· assigned by Quality Manager, an audit team leaders I Lead Auditor's
responsibilities may include:
1. Preparing the activity-specific audit plan;
2. Holding an audit preparation briefing for t-eam member(s) prior.to the conduct of an audit;
3. Conducting opening and closing meetings with the Auditee management;
4.' . Providing leadership and guidanceto audit t-eam members at all times during the on-site
audit:
5. Coordinating the development of the audit report for submission to QM;
6. Preparing the auditor's report and forwarding it to QM; and
7. . Depending on the size and complexity of the audit, QM will decide the constituents of the audit
team.
1.3~6 AUDIT TEAM MEMBERS! AUDITORS

Audit team members! Auditors are assigned for specifIC audits by lead Auditor and are responsibte to
· the Lead Auditor and QM. Audit team members are selected from the list of trained auditors availabte.
i
1 In, addition to the specific tasks assigned by the Lead Auditor, the audit team members
-I responsibilities may include:
!,
1. Analysing Activity Questionnair.e and Compliaooe Checklist submissions as assigned by the tead
Auditor;
. 2. -COmmunicating and clarifying audit requlrements-to personnel 'being interviewed;
3.· Planning and carrying out assigned responsibilities .effectively and effICiently;
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AIRUNE ALLIED SERVIces liMITED AASL/CAMO/QAPM
/J err ~ i!T ~ ill QUALITY AUDIT PROCEDURE MANUAl 'PART 1 . -sECTION 3
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5.
Documenting all findings and observations;
Preparing list of findings and recommendations of an audit in a timely manner;
6. Assessing the .effectiveness of the oorrecttve action plan submitted 'by an auditee;
7. Submitting to QM, through the Lead auditor, all audit-r.elated documents and notes
pertaining to an audit; .
8. Cooperating with' and assisting the audit team leader at all times during the preparation,
conduct and completion of the audit.process: and
9. .Assisting Lead Auditor in preparation and submitting -of audit report. an
1.3.7 AUDITEE I RESPONSIBLE MANAGER
Auditte is a .responsible senior manager of the organization/ activity centre in-charge who is
responsible for the Junctions and quality'of activity being audited by an auditor. His responsibilities
during a quality audit may include following:
1. Ensure complete cooperation with auditor'S.

2. Facilitate auditor to conduct audit successfully.
3. Ensure proper place for audit team.
; 4. fnsure all the evidences are made available to auditor, when esked for.
:"5. Ensure that the requlredcorrecnveacnon taken in the specified time frame for·audlt'findings •
. 6. Ensure root 'Cause of finding is established-eorr-ectly. .
, 7. Identify potential hazard to activity. .
8. Development of corrective action and / preventive action plan and target date of compliance.
9. Record corrective action plan along with root cause and target date on Deficiency Reporting and
Corrective Action form and forward itto QM/ Oy. QM for acceptance.
10. Implement the corrective and or pr.eventive action and review of its effectiveness.
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AIRUNE ALliED SERVICES liMITED AASL/CAMO/QAPM
.(-li9l~ilf llllc QUALITY AUDIT PROCEDURE MANUAL PART 1 SECTlON4
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I 1.4 QUALITY ASSURANCE AND QUALITY AUDIT PROGRAM

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1.4;1 QUALITY ASSURANce PROGRAM
The Quality System and associated Quality Assuranc-e Programme enables monitoring of compliance
With CAR M~ the MOE/ CAME and any other standards specified by DGCA. Allianc-e Air Quality 'System
monitor compliance with, and the adequacy of procedures required to ensure that the organisation
always remains in compliance with CAR M. This also ensures that all refer-enced procedures r-emain
applicable and "effective. Compliance monitoring shall include a feedback system to the Accountable
Manager to ensure corrective action. as necessary.
a) SPECIFICATION: Quality assurance and quality. audit programme of AASl shafl follow the
ISO/IOSA/ lATA{ FAA! 'EASA! DGCA regulations.
b) .cONTROL: Quality assurance and quality audit of AASL Fleet are under sote control of
Quality Manager/who is directly responsible to Accountable Manager.
c) CRITERIA: , Following are criteria to determine the scope of the audit:
i) .:The size and complexity of the companv/audltee:
I ii) The time since the last audit;
I iii) The record of procedures .enforcement of the company; and
iv) Audit resources available.
d) SCOPE: The scope of the audit for AA'SL are as mentioned below:
i) Audit of the organisation for GAR M compliance including any other regulat{)ry
requirement,
ii) Monitoring of Continuing Airworthiness Management Activities.
iii) Monitoring of effectiveness of the Aircraft Maintenanc-e Programme
Iv) Audit of aU line station.
v) Audit of base maintenance facilities.
,vi) Audit of management activity in differ-ent activity centres.
,vii) Audit offunction of.ditferent activity centres indudlnq facilities"procedures and quality of
personnel and products.
viii) Product auditthrough sampllnq check-of-the products.
,i
I . ix) Spot checks at nights in 'line maintenance to ensure that the maintenance personnel
working on aircraft I engine / components are following approved maint-enance
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procedures, correct tools and technicalliteratur:e.
I x) Audit of contractors! 'Subcontractors/ vendors/suppliers/service providers to ensure the
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I quality of products and services.
xi) Pre-audit/ survey before making final 'Contract with outside agency.
xii) Per audit of activity centre befor-e enhancing capability of activity centres.
xiii) Audit of training facilities.
xiv) Audit of stor-es.
xv) Audit of .engineering facilities and resources.
1.4.1.1 QUAUTY ASSURANCE REVIEW PROGRAM
Quality Manager shall carry out a review of the Quality Assuranc-e Program onoe a year. Such reviews
should be carried out prior to commencement of the annual Quality Audit Program.
Dy. Quality Manager (Audit) of all regions should be associated with such reviews of the Quality
Assurance Program. The review of the QA Program should take into aocount, changes if any, to. the
following:' ,
• Organization
• Procedures and work practiceS.
• Maint-enanceProgram.
• , Regulatory Requirements.
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MSL/CAMO/QAPM
.PART 1 SECTION 4
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'. AlliANCE AIR' , QUALITY AUDIT POLICY Issue-IV Rev-O I MAR 16
The review of QA Program shall elso. take into account feedback received from the Quality Review
meeting. Dy~ Quality Manager {Audit) of the regions shall carry out study of the chanqes in their
respective regions and provide inputs for the review of the program for preparation of the agenda of
the meeting. The minutes ofthe QA Program shallbe circulated by Quality Manager. -Changes if any,
to the audit checklist arising out of review of the' QA program shall be carried out by QM and
circulated to all regions prior to commencement of the Annual Audit Program.
Meeting for review of Quality Audit Program may be combined with Quality Review Meeting.
1.4.2 QUALITY AUDIT PROGRAM

The audit. proqram shall be planned to ensure that all elements of ,CAMEl MOE and procedure .'
manuals are .audlted at-least once in a year on rolling basis at base stations and onc-e in two years at
· line stations, contract maintenance organizations / suppliers as per MOE'section 2:1 by Quality Audit
personnel and corporate.QMS. However, frequency, of audit may vary cin ac-cordance with the volume/
scope of work:! number of audit findings. An Audit Programme shallbe published in the month of
· January -each year for-each maintenance activity centre/base/station.
I
Quality audit programme shall apply to the following areas:
. t .c). • CAMO functions of all the regions.
• ~jne -statlons;
·• . Contractors/Subcontractors.
· • -Suppliers and 'Setvice Providers.
· • Base Maintenance.
" II • Overhaul Shops
I • Production Planning.
• Stores.
II -• Training.
·• .. Engineering facilit~es and fes~urces.
The Annual Audit Programme is displayed in the office of'QM/DY QM.
The Annual Audit Program shall be' displayed in the office of QuaUty Manager; The Audit .Program
should show the current compflanoe status.
Quality Audit Program for each; maintenance Activity Centre and contracted/outsourced maintenance.
shall be reviewed periodically by' the respective Q.M. or the person assigned .managerial responsibility
for the program by the Q.M; for the purpose of ensuring compliance wlth-eurrent requirements of the'
maintenance program.
Additional audits are to be earned out:
. a) Whenever corrective action has to be performed before the next scheduled audit.
. .~ b). When maintenance procedures are newly ..establiShed or revised.
c) Upon change of nominated post holders.
d) Before contracting/ subcontracting of maintenanGe/ airworthiness management activity take
place. . .
In case of sub-contracted organization, Quality system shall monitor the adequacy of performance of
the tasks. It shall a1so perform a quality surveillance {including audits) to investigate and judge the
effectiveness of sub-contracted activities. This ensures compllanee with.cAR M and the contract,
Audit reports may be subject to review when requested by the DGCA.
1.4.2.1 TYPES OF AUDITS

a) INTERNAL AUDIT
b) EXTERNAl AUDIT
I'
AIRLINE ALLIED SERVICES liMITED AASL/CAMO/QAPM
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QUALIlY AUDIT PROCEDURE MANUAL PART 1 SECT10N 4
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! 1.4.2.1.1 . INTERNAL AUDIT
Internal! 'first party audits are carried out by an organization on itself -to·,confirm to management that
.their documented quality management system is working ·effectively. An or.ganization's own defined
and . documented system forms the basis for this. audit.
Reasons for a first party audit:
.! 1. CAR MfOGCA requirement.
2. Control and feedback mechanism for management.
f
3. Correction of nonconformities before external agency raises them.
4. SYstematic improvement of the or.ganization.
1.4.2.1.1.1 TYPES OF INTeRNAL AUDITS

a) ACTIVITY CENTRE FUNCTION: Such audits are carried out to ensure that the activity
centre is functioning in accordance with the documented procedure and comphed with the
regulatory requirements.
b). SPOT CHECK! NIGHT SURVeILLANCE: -Some audits shall 'be performed at nights to
. ensure that the maintenance personnel working on aircraft / engine / components are
following approved maintenance procedures, correct tools and technical literature.
'.1
I . c) PRODUCT AUDIT: The audit, inspection, or testing of the output of a process, which may
be product, service or function, to .determine that the >actMty <entre compliance with
technical, performance and! or quality standards.
,d) SAMPLING CHECK: The product audit 'Scope wiU be limited to random product sampling
I
covering all Allianc-e Air aircraft maintenance and related activity centre, The sample check of
II a product means to witness any relevant testing and visually inspect the product and
associated documentation. The sample check should not involve repeat disassembly or
testing unless the -sample check identifies 'findings .r.equiring such action.
'I e) PRE-AUDIT: Pre-audit is conducted before .enhandnq the capability of any activity centre to
j
I ensure that the proposed enhancement is complying with the regulatory requirements
I including the facilities, tools and equipment's,
I g) , REPEAT AUDIT: Repeat audit is conducted atter taking -correctlve action by auditee to
I
ensure that the same deficiency is not .fepeat€d again and the action is effective.
1.4.2.1.2 EXTERNAL AUDIT

These are audits done outside one's own organization and there are at least two distinct types of
external audit second and third party. .
1. SECOND PARTY AUDITS

These audits, carried out by one company on another, originally came from the idea of an
organization auditing its suppliers. There are a number 'Of reasons why an organization may wish to
audit its suppliers.
1. CAR M and other DGCA requirements

2. Input toselecting, grading, and approving suppliers
3. Help to improve supplier Quality Management Syst-ems
4. Mutual understanding of quality requirements
Many major organizations carry out second party audits {o advise user departments of areas of
weakness in suppliers so appropriate contract and/or surveillance mechanisms can be instigated if the
supplier is to be given work. It can also highlight likely additional costs.
2. THIRD PARTY AUDITS

A third party audit operated by an independent body that would certify companies as -conforming to
the Standard. .
1.4.3 NONCONfORMITY leVELS
Page 1.4 - 3
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AIRLINE ALLIED SERVICES UMITED AASL/CAMO/QAPM
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, ALLIANCE
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AIR
QUALITY AUDIT PROCEDURE MANUAL PART 1 SECTION 4
QUALITY AUDIT ,POLICY , Issue-IV Rev~,O.l MAR 1:6
. .. .
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! Observations and audit findings shall be recorded on the audit check list while conducting the audit.
f,
'rI Non Conformity Report (NCR) for each audit finding shall be raised by auditors in consultation with Dy
~. ' , '
I ,'tach audit findings shall be classified in level-it

provided in MOEI cAME:
clevel-2 or level-3 in accordance with guidelines
ti lEVEL 1 - Observations which lowers the safety standard, and hazards seriously the flight safety.
Immediate action shall be takento revoke, limit or suspend work in whole or part until suc-cessful
»correctlve action is taken.
'. LEVEL 2 - Observations Which could tower the safety standard' and possibly hazard the, flight
"safety. Full corrective action and .re-compllance with the requirements shall be taken and
, , 'confirmed within, 30 days of notification to Auditee .
.• ,lEVEl3 -Observations- which does not, tower-the safety standards-and is not a, hazard to flight
-safety. Corrective action and re-complianoe with the requirements shall be taken and confirmed
within 180 days of notification to Auditee.
, 'NOTE: Various examples to decide level of findings are mentioned in ,appendix of DGCA MC NO 2 of
2011.
I , 'All the NCRs raised during an audit event shall be forwarded to Maintenance Activity centre/s who is
responsible for corrective I preventive actions, alOng with Audit Summary Sheet 'under a coverlnq
I ,,~etter. -Copy of Summary sheet shall be forwarded to LMM I BMM I SMM and QM (Audit) for their
I "feedback.
". The responsibility of ensuring suitability and efficacy of remedial measures taken to correct and
prevent non-conformances {NCs) lies with the" respective Post holders/ activity centre in-charge.
" . A compliance time, frame for corrective 1 preventive action can be mutually agreed between
- Auditor and Auditee for Level 2 NCs, but not to exceed 90 days.
, ~"
The. MM of concerned Maintenance ACtiyity Centre/s is, responsible to ensure corrective /
Ii " preventive actions within the agreed:date and feedback is sent to auditors in prescribed 'format.
j "., The QM shall be referred to in case Of any disputes arising out of audit findings.
'.".
I
All NCs shall be discussed in Quality,R~view meeting with respective Incharge Alliance Air.
! Upon receipt of response from Auditee on corrective action taken, the relevant auditor shall
I , verify the adequacy of such action. Further review with the Auditee shall be required if the
I , corrective / preventive action is found inadequate or inappropriate. ,
• 'In case, action taken report is, not submitted by the Auditee within the stipulated tlmeframe as
per the level of audit finding, QM/ Oy. QM shall bring it to the notice of Incharge Alliance Air as a
follow up action. '
1.4.4 CORRECTIVE ACTION TARGET SCHEDULE ,

To close NCRs raised during audit; root cause along with corrective action plan and target date-should
, be recorded on Deficiency Reporting and Corrective Action form by post holders/ activity centre in-
,
.charge and submitted to QM/ Dy. QM for acceptance. Target date decided should not .exoeed to the
. j
, '. period specified for level of findings in MOE/ CAME. Due to unavoidable reason, if any long term
I corrective action is not implemerited in time and finding is not dangerously affecting the--safety in
maintenance operation then such finding·can be referred to Quality Manager with proper justification
for further extension of time period. In such cases, Quality Manager shall raise, another root -cause
and corrective action report with new target date by closing earlier NCs~ Quality Manager may grant
extension of about 12 months or more depending upon finding and time -requirement justifteation for
such long term corrective action. Records of such type of cases' shall be maintained. with uality
Manager/ Dy. Quality Manager. ~i"fj.'{l~lrrflfo/c·
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. AIRliNE ALliED SERVICES liMITED AASL/CAMO/QAPM
Ai!U~i!I '?i!I'l . QUALITY AUDIT PROCEOURE MANUAL PART 1 SECTION 4
.~ .' AlliANCE AIR QUALITY AUDIT POLICY ·Issue-IV . Rev-O I MAR 16
'.:1.4.5 QUALITY AUDIT RECORDS AND:REtENTlON

.Dy. Quality Manager of each region is responsible for keeping the record of all quality audits of the
.-respective regions.
Allcompleted audit reports, completed Nt forms and completed checklist shall b~ retained in hard
, copies by the office of Dy. QM of reg ions for all audits of his respective areas. '
Audit reports shalt be retained 'for at . least tWo years after audit closures and shall be' used for the
purpose of annual renewal of the organisation approval and as a reference at the next audit
, Summary of audit findings and corrective actions shall also be forwarded to Quality Manager on
monthly basis for feedback to senior management. ' ,
A running status report of all planned and ad-hoc audits shall be maintained 'by Oy. QM 6f each
, region consisting of at least following elements. this status report may. be maintained in paper form
, or electronic forms: . '
• Names of activity centres
'. Dates of completion of audits
,• Names of auditors
• Summary of findings for each audit
• Level of findings . .
,
.!
• ' Summary of corrective actions for each findings
• Target and completion dates of-corrective actions
• 'Status of auditdosure;, '
1.4.6 ,EXTERNAL AUDIT ONVENDORS'AND:MAINTENANAC£ CONTRACTORS
, V.endors/ suppliers and contracted maintenance organisation are audited once in two years. The Audit
Plan includes verification that the contracted' maintenance organisation's approval is relevant to the
maintenance being performed on the aircraft managed by Alliance AirCAMO.
:'"Any feedback information requiring amendments to the maintenance contracts for aircraft, engines or
'.components shall be reviewed and the contracts amended accordinqly;
, Maintenance performed by Allian<;:e Air Maintenance Organization' is monitored through Quality Audit
Program of Alliance Air which .is under the sole control of the Quality Manager in accordance with
Alliance Air MOE/ CAME.
, .
The maintenance beyond the capability/capacity Shall be outsourced to appropriately evaluated and
approved organization with approval of DGCA/fAA/EASA or equivalent.
'II
I
i CAM/Dy.CAM shall ensure that all contracted maintenance is carried out in accordance with the
contract, including sub-contractors used by the malntenance contractor.
QM/ Dy. QM shall monitor the Quality of the contracted/ subcontracted maintenance by conducting
audit atleast once in two years for: .
• On site monitoring while the work is being carried out.
• Monitoring. the aircraft and system performance subsequent to outsourc.ed maintenance.
• Any noncompliance is communicated to QM of contracted agency for preventive measure;
• In the event of significant noncompliance, the approval is cancelled and contract is terminat€d.
The Audit Programme includes a review of all malntenance including subcontractors.
1.4.7 ENFORCEMENT OF PROCEDURES

Quality of product and services of MSL is most important for organisation. Quality system is an
integrated part of the MSL and is independent from the other functions. The AM has also the overall
responsibility for the quality system including the frequency, format and structure of the internal
management evaluation activities. He shall ensure that all procedures are current and -changes.to the
procedures are verified and validated before use. The QM has the overall r€Sponsibitity that the
managing of continuing airworthiness will be ensured on the managed aircraft. Th~ _ ,all
time's direct access to the Accountable Manager. ~~,,~s9Man~9'~.~'>.y
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AlliANCE AIR QUALITY AUDIT POLICY Issue-Iv Rev-O MAR 16
Alliance Air personnel are encouraged to participate actively in the quality system by r€porting an
discrepancies, difficulties with the procedure and suggestions for improvements the QM/ DY. QM. to
To have effective improvement of quality, monthly quality review meetings are conducted in the
region with feedback to QM. The QM shall have meeting with AM or his delegated representative at .
least twice per year to review-the quality and overall performance.
Independent internal quality audits are carried out in order to ensure that the organization remains in
compliance with CAR-M and other regulatory requirements, and to assess the -effectlveness of the
quality system and to take corrective and preventive actions as required.
1.4.8 PUNITIVE ACTION POLICIES
For audit findings which lower the safety standard, and hazards seriously the flight safety, immediate
action shall be taken to revoke; limit or suspend work in whole or part until successful corrective
action is taken. In case of contacted organisation or 'suppliers it may read to termination of contract,
1.4.9 AUDITOR SELECTION, TRAINING, QUALIFICATION AND AUTHORIZATION

Audit of Alliance Air shall. be performed by trained auditors. The respedfve -Quality Manager is
. responsible to assign qualified auditors, who shallperform the quality audits of the :Engineering and
Maintenance organisation. Auditors assigned ·to carry out internal audit shaH meet the requirements
established by Alliance Air. The independence of quality auditors shall be maintained. All new auditors
shall be assessed for their competence by respective QM. To.ensUf€ operational independence of the
system, Alliance Air shall have a dedicated .quallty- audit group whose 'sole function is to conduct
.audits, raise finding reports and follow up to cheCk-thatfindings are rectffled.
-The Qualification, Experience and Training requirements ofthe Quality Auditors are given below:'
All auditors must possess certain personal attributes that contribute to -suocessful performance of
audit. Such personal attributes include following:
.i a) ethical in conduct .
b) Objective, fair and impartial in applying judgment .
c) Tenacious, persistent, focused on objective.
d) Observant ofphysical surroundings and activities.
e) Analytical and logical in reaching condusions.
f) Insiqhtful of and adaptable to different situations.
g) Self confident in knowledge and ability.
h) Open to alternative ideas or methods.
i) Mastery of interview.
j) Dedicated to working in a team environment ..
1.4.9.1 QUALIFICATION
<Jraduate Engineer or Licence! Authorization! Approval Holder.
1.4.9.2 EXPERIENCE
• Must have minimum of 5 years experience in Maintenanc.e activity ort:ngineering Support Services.
• Conversant with the Alliance Air history and its operation.
• .Full appreciation of. Quality Auditing covering Engineering, Maintenance, Planning, Material,
Overhaul workshops,. welding, NDT processes, stores, documents, Technical manuals, etc
• Understanding of regulations 'Such as'CAR, FAR, €.ASA, TRANSPORT CANADA1 ICAO etc.
• Has attended and successfully passed an appropriate, r.ecognised auditing course.
• Planning the audit and making effective use of r€SOur<:€Sduring the audit.
• Discreet in managing information.
• Preparing and completing the audit reports.
Page 1.4 - 6
.~ .. AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM . l
..• ' '. j4i!IT~i!t l?i!fl QUALITY AUDIT PROCEDURE MANUAL PART! SECTION 4
., , .' ALLf~NCE AIR, . QUALITY ,AUDIT POLICY . Issue-IV
,
Rev-O I MAR 16
• The'-senior most auditor (having an experiense of at ieastfive' audits) shall be, the 4eadeditor.
1.4.9.3 TRAINING
a) INITIAL
Must have undergone Auditor Training Course conducted by Alliance Ait/ Agencies accredit-ed by
lSO/IOSA/ IATA/ FAA! EASA/ DGCA. The syllabus shall have minimum of the following elements:
!It Quality Management Principles .

.• .'fypes of audit.
• Audit Activities and Process.
• Quality Management Audit Techniques.
• Ana~ysis Process.
• Skill Test
( ') • Human factor
. To become an independent quaiity auditor, a person should carry out at least two audits under
Supervision of a qualified auditor. '.
;. A quatity auditor qualifies to become 1ead 'auditor after having two years of independent .qualltv
auditor experience. Quality Manager shall nominate such lead auditor and maintain a record list as
of 1ead auditors. .
b) REFRESHER
AU auditors shall undergo a refresher training course, if he has not-carried out atteasttwo audits
in the preceding two years, the training may be ,induded as a part Of other refresher-courses .
. Page 1.4 - 7
. MSL/CAMO/QAPM
~i!Ilii!lll~l
L L '·A NeE ft. I R .
QUALITY AUDIT PROCEDURE MANUAL .

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Quality Audi·t Procedures· .

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2.1 AUDIT PLAN
2.1.1 ANNUAL AUDIT PLAN

QM / Oy. QM shall be responsible for Quality Audit planning, scheduling, conducting, 'Completion and
review with Accountable Manager. '
Quality Audit of all activity centres shall be carried out at least once a year in order to review all
aspects of 'COntinuing airworthiness and maintenance activities within a period of 12 months including
all the sub-contracted activities in >accordance with a scheduled plan. In case of any additional
.capabllity, the initial Quality Audit shall be carried out within a
period of 12 months and incorporated
in the plan. The scheduled plan shall.be aligned with the CAMO approval renewal cyde.
The planning includes scope of audit, the required basics of the audit and preparation of the checklist.
Audit checklist is developed to suit the need of-each area. However, the scope of audit may include
aspects outside the check list based on the-need as determined by the Quality Manager. The check
list shall take in to consideration previous audits carried out on the respective area. '
I' The Quality Manager in consultation with Dy, QM is required to prepare an Audit Plan that details all
requirements necessary for successful implementation of the Audit, and at a minimum, addresses the
following areas:
• Audit scope and objective;
• General audit methodology, including euditreport and follow-up;
'. .Identification of the MOE as the basis oftlle,Audit; .
: • Dates and locations for. the Auqit and associated activities;
• Members of the Audit Team;
• Roles and responsibilities of the Audit Team;
. • Identification of others that may accompany-the Audit Team;
• Key points of contact of audit team and auditee/Operator;
• Dreft schedule of working arrangements with representatives of auditee/ Operator;
.• Resourc€ and Iocation requirements;
• Travef itinerary for audit team
• Logistical requirements and arrangements;
.Annual QualityAudit Plan of-each region shall be prepared by QM {Audit) in consultation with Oy. ·QM
(Audit) of respective region and approved by AM / Incharge Alliance Air. Approved Annual Audit Plan
along with the approved Audit Checklist shall be distributed to all regions and alf activity areas
planned to be audited with a copy to 'GM {E) of all regions. Any amendment required in audit
schedule due any reason, same to be brought to the notice of Quality Manager with due justification.
Such amended schedule "Shall be circulated to all regions.
Based upon published Annual Audit Plan, monthly audit schedule for each region shall be prepared
and Circulated by Oy. QM (Audit) in the tast week of preceding month along with the names of
assiqned auditors,
Page 2.1 - 1
AIRUNE ALUED SERVICES UMITED MSl/CAMO/QAPM
QUALITY AUDIT PROCEDURE MANUAL . PARTi
QUALITY AUDIT PROCEDURES Issue-Iv Rev..().. MAR16 '.
2.2 AUDIT PROCEDURES
2.2.1 INDEPENDeNT QUALITY AUDIT GUIDELINES

Quality system shall have an independent audit, Auditors are trained whosefunction is toconduct
.audits, raise finding reports and follow up-to-check that findings are being rectified. 'following are
the guidelines for quality audit:
a) Auditors are expected -to review the' previous audit findings and effectiveness of their
corrective actions. In .case it is found during audit that the corrective action with respect to
any finding is not effective, the ~evel'of that audit finding is required to be escalated with
information to Quality Manager/ Dy. Quality Manager of the f"espective region .
.b) Auditors are expected to use the approved checklist detailed in audit ptan and complete a(1
check paints in the checklist with observations / findings along with the evidence recorded
during audit. All observations should be- recorded either in ink or typed dearly on the
cheddist before-dose of auditexercise.
c) No column of audit 'checklist should be left blank. Observations or evidence of compliance
should be recorded in each column,
d) Completed audit checklist should be sign~d by aU auditors at the .end of cheddist with date
of completion of audit. Further a copy of audit summary sheet being used for audit report
with names of auditors and other detailsof audit completely filed and signed by iead auditor
should be attached with the checklist for the purpose of records.
e) The audit report along with the summary sheet and Defkiencv Report and Corf€Ctiv€ Action
.. Forms for each audit finding should be prepared within one week of audit completion and
send to Dy. Quality Manager of the respective region. In case of any finding 'being level 1,
the Deficiency Report 'form shall be issued immediately after completion of audit.
f) All level 1 findings shall be reported to Quality Manager immediately without waiting for
I corrective and preventive actions.
g) For all other findings, a 'Consolidated report along with findings and their corrective and
preventive actions shall be forwarded to Quality Manager on the monthly basis pr.eferably
before the Monthly Quality Review Meeting of the region .
. h) Any change in the approved audit plan shall be permitted only with prior permission of
Quality Manager. .
i) Any exceedence of permissible target dates for corrective action shall be ·permitted only
with prior permission of Quality Manager.
j) Dy. Quality Manager of the region shall be responsible for complete f.eedback to 'Qua1ity
Manager who Shall brief the Accountable Manager about audit findings and effectiveness of
their CAP on reqular basis.
2.2.2 AUDIT AcnVlTIES

.The audit process consists of the following four distinct phases of activities:
{a) Pre-qudit;
(b) Physical audit;
(c) Post-audit; and
(d) Audit follow-up.
2.2.2.1 PRE-AUDIT -
Planning and preparation during the pre-audit phase will ensure that the objeGtives of the audit are
achieved effectively, effICiently and economically. The scope and depth of the proposed audit, to be
addressed and justified within the audit plan, will determine the time schedule, personnel and
financial resour.c.es required,
Page 2.2 - 1
AIRUNE ALliED SERVICES UMITED MSL/CAMO/QAPM
QUALTIY AUDIT PROCEDURE MANUAL PART 2. SECTION 2
QUALITY AUDIT PROCEDURES Issue-tv Rev-O MAR 16
. 2.2.2.2 PHYSICAL AUDIT

'The physical audit phase will be implemented in accordance with the audit plan. It includes .entry tile
meeting with the audit, the determination of audit findings through interviews, inspections and the
evaluation and verification of files and records, functional area debriefings and the exit meeting.
.I
r 2.2~2.3 POST-AUDIT
. Post-audit activities include completion of the audit report and parallel report.
I
2.2.2.4 FOLLOW-UP
Audit follow-up includes the development and approval of the audttee's Corrective Action Plan (CAP)
and ensures full impiernentaton ofthe Corrective Action Plan.
2.2.3 AUDIT·PROCEDURES
• . Audit shall be carried out in accordance with approved auditplan using approved checklist by
I trained quality auditors. .
l • Based upon published Annual Audit Plan, monthly audit schedule for each region shall be
prepared and circulated byOy. QM 1ntheiastweekofpreceding
l assigned auditors.
month along with the names of
• The team of auditors shall 'be assiqned by Dy. QM for regional auditand QM tor-central audit. QM
I Dy. QM shall ensure that audlts are conducted in independent and objective manner by
J
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selecting .auditors from sections I areas other than the one being audited.
• Any change in audit schedute-shalt.be approved by {2M.
.• Observations and audit findings shall-be recorded on the audit 'Check list while conducting the
audit. Non Conformity Report {NCR) for each audit finding shall be raised by auditors in
consultation with Dy. QM and QMforregional and central audit respectively.
.• Each audit findings shallbe ·.classified· in level-I, level-2 or observation (level- 3) in accordance
with guidelines provided in MOEI CAME.
• All the NCRs raised during an auditeventshall be forwarded to Post Holders of~.egion along with
Audit Summary Sheet under a covering letter. 'Copy of 'Summary sheet 'Shall 'be forwarded to <:AM
I and QM lor their feedback.
!
2.2.4 AUDIT FINDINGS
2.2.4.1 DOCUMENTED AND IMPLEMENTED

During an Audit, -the degree to which specifications are documented and implemented by the Auditee
becomes the 'basis for overall conformity or nonconformity with MOE/ CAME. Therefore, it is critical
that Auditors fully understand the meaning and intent of these-eerms.
2.2.4.1.1 DOCUMENTED
-
I. To determine contormlty with MOEI CAME standards and practices as documented, an Auditor
must be able to find the applicable MOEI CAME standards and practices published in controlled.
documents.
II. The following also apply to the determination of conformity with MOE/.cAME as-documented:
• Temporary literature {e.g. letters, email, memos, bulletins, flyers, posters) is generally not
acceptable unless it has been reproduced and included in the content of a controlled
document;
• Paper or electronic forms of documentation are both aGGeptabte as long as the medium meets
the criteria for a controlled document;
• The content of a document must be written in a styfe and 'format tflat dearly and accurat.ely
represents the meaning and intent of the speciftcation(s), and will be . d by
Maintenance personnel. 61q~\~e'i>~Men'Weflo/~'"
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2.2.4.1.2 IMPl€MENT-ED
I. To determine -contormlty with standards as implemented, an Auditor must be able to determine
that applicable specifications have been established by Auditee using either of the following
means:
,
• As an active and integral part of the aircraft maintenance 'systems, pr-ocess, procedures and
practices,
• As a contracted or outsourced operational function.
I U. The following also apply to the determination of conformity wit41standards as implemented:

I • The speciflCation(s) must be established in a manner consistent with the way the specification
is documented;
• The specification(s) must be subject to monitoring to ensure desired outcomes are achieved.
2.2.4.2 EVIDENCE
The usefulness of evtdence depends on the source, and not all evidence ~s objective or factual. In
particular, Auditors must exercise healthy scepticism and professional judgment when evaluating
information derived from: -
i i. Individuals that might be operationally uninformed, misinformed or ignorant;
.I
,I
ii. - -.Representatives of the Auditee who may be attempting
Auditor;
to inftuenGe the objectivity of the-
I iii. -Sources that could have negative intentions designed specifically to mislead, hinder or prejudice
i the Auditor.
I An initial determination of conformity may not always be possible {i.e. b1ack or white) for the Auditor,
i
particularly in terms of a spedfication being implemented, If necessary, an Auditor must uncover
I suffICient evidence from inultiple sources to confirm that a specification has been implemented by an
,-I Audit€e.
A valid conclusion of conformity or nonconforrnity requires that evidence that has been carefully
collected, corroborated and analyzed by the individual Auditor, or by working in coordination with
other members of the Audit Team.
2.2.4.2.1 SOURCES OF EVIDENCE

Evidenc-e IS derived from all information that Auditors are able to obtain during an Audit, and provides
the basis for a determination by the Auditor of conformity or nonconformity with standards The goal
oftne Auditor is to secure sufficient factual-evidenc-e to determine that the Auditee either is or is not
in conformity with standards.
factual' evidence is gathered as a result of various activities undertaken by an Auditor during the
course of an Audit. Specifically, factual evidence will be deriV€d from the following activities:
i. Reviewing documentation;
ii. Int-erviewing personnel;
iii. Surveying conditions, facilities and equipment;
iv. Observing the-conduct of operational activities and processes,
2.2.4.2.2 REVIEWING DOCUMENTS

I.
Page 2.2 - 3
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II. The review of documents should also {assuming specifications are properly Documented) provide
I the Auditor with descriptive information that indicates how the auditee exercises management
and control of its operations (Le, systems, programs, standards, policies, processes and
. procedures). .
I III. Reviewing documentation is one audit activity that can be ac-complishedin advance. In an ideal
situation, the Auditee will provide various documents (manuals, handbooks, task/job cards etc.)
prior to the on-site phase of the Audit, thus permitting the Auditor to accomplish a review of
documents before arriving on site.
IV. To further improve efficiency of the documentation review process, the auditor should request
the Auditee to provide all references from its manual system that directly corr-espondto MOE!
CAME requirements. This will 'Significantly'aid Auditor efficiency by eliminating the necessity of
having to search. through various manuals When attempting to verify that specifications are
properly documented. '
V. Itwill not always be possibleto receive documents prior to an Audit; therefore in many casesthe
Auditor will be required to review documents in the early. stages of the on-site visit. This
obviously leads to a certain degree of inefficiency because of the .on-site time needed for this
review.
I
i VI. The fact that specitications are properly documented does not always mean that they are
,I properly implemented. The process of confirming implementation is comprised of two distinct
I elements and the auditor needs to assess both: the first that a specification is (are) established"
activated, integrated, etc (e.g., field observations, records reviews). The second, and equally
I
. ,!
impoitant element, is that a specification is {are) monitored and evaluated, as necessary, for
continued effectiveness (e.g., action items· from management reviews, control charts, job
descriptions, workouts, process improvement strategies).
The Auditor's en-site activity will involve corroborating and verifying information found
in documents with evidence gained from interviews and direct observations, in order to
determine if MOE! CAME requirements are properly implemented.
2.2.4.3 INTERVIEWING P£RSONNEL

a) Auditors conduct interviews of operational/maintenance personnel during an Audit primarily for
the purpose of gaining the 'Supporting evidence needed to determine conformity with MOEI
CAME requirements.
b) To ensure effective audit interviews, preparation is important: an Auditor must study the
checklist in advance and prepare specitlc questions for each anticipated interview situation.
c) Information gained from one interview often will not be sufficient to substantiate conformity or
nonconformity. The Auditor may feel that it is necessary that evidence gained from interviewing
any Single individual is adequately. corroborated with evidence gained from different sources
before making an assessment.
Methods of corroborating .evidence may include:
• additional interviews (perhaps of individuals of varied levels of responsibility or from different
departments);
• a review of applicable records (.e.g. meeting agendas, minutes, training records);
• Firsthand observation of facilities and/or front line operations.
2.2~4.4 AUDITEE INFLUENCE
Page 2.2- 4
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AIRliNE ALliED SERVICESUMITED AASl/CAMO/QAPM
'/-1 i!Il ~ i!f .~ ~ r QUALITY AUDIT PROCEDURE.MANUAL PART2 SECT10N 2
. ... AL U A NH AIR ·}----Q-'-U-A-L.,.,..I-TY-A-U-D-IT~P-RO-CE-.D-U-R-E-S---lf-IS-sue--I-v-+--R,-e-V--O'l-M-A--'R"'--16--1.
of behaviour and address it when it occurs. When an Audit.ee is unduly attempting-to inftuence Audit
.conduslons, the best strategy lor the Auditor is to: .. .
. i. Maintain a self-confident and protesslonel bearing at all times;

. ii.· Ensure solid factual evidence supports aU
findings and Observations;
iii. Be tactful and objective in communicating with representatives of the Auditee;
.iv. Be open minded and flexible, but also honest and firm in convictions;
V.· Immediately report blatant and persistent attempts to the lead Auditor.
2.2.4~5 OBSERVING OPERATIONS

1. Observing and assessing facilities and/or' actual operations during an' Audit is .essential in
. corroborating evidence and' determining' conformity or nonconformity with MOE requtrements
in terms of being implemented by tbe Auditee/Operator . .
. II.· The Audit Team> as part of-every Auditi is required to observe 'Certain operational activities
being conducted by the maintenance. The Audit Team shall observe activities that represent
(\
'<, .. ~.'
•.normal as wen as crmcal operations of the Maintenance.
IlL·· . Auditors should make every ,effort; within the constraints of time and availability, -to assess as
many operational processes of the Auditee as possible
.2.2.4.6 . OTHER SOURCES
, I. Normally audit evidence is collected usingthe three methods described abov-e.
.II." However, other sources ofevidence may: present themselves during an Audit. :Evidence from
.. any source is acceptable for use in determining conformity or nonconformity, as long as it-can
be verified as factual.
III. Other sources of evidence that-can be used for the purpose of corroboration include, but are
. not limited to:
· ·•.Records that reflect completion of operational requirements (e.g. training, .checking, inspections,
audits, maintenance, component 'Changes, modifications);
Documents that provide the 'history or output of management activities (meeting agendas, minutes,
audit reports and action items);
• Statistical summaries of operational performance{accidents, incidents, .failure rates); .
.• Reports of ecddents, incidents, ir~.egularfties or other events:

,2.2.4.7 FINALIZING THE ~INDINGS
Before being finalized, -evtdence leading to each "finding and Observation must have been discussed
· and agreed upon by the Audit Team. Ideally, all Audit Team members should have a good awar-eness
of the Findings and ObserVations prior to the ClOSing Meeting. '
,2.2.4.8 METHOD OF RECORDING FINDINGS AND OBSERVATIONS'

The Auditor Comment (Narrative Response) text describing nonconformity must-contain a factual and
.detailed description of all relevant evidence which resulted .in the auditor assesshlg an audit Finding
or Observation. A documentary reference is still required, unless, the''Finding Or Observation is such
· that there is no documentary reference available. .
2.2.4.9 NOTIFYING THE AUDITEE .
Page 2.2 - 5
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AIRLINE ALliED SERVICES liMITED .MSL/CAMO/QAPM
t rnn
~ CTI ill' t---:Q=-U_A_LITY
__ A_U_DIT_P_R_O_C_ED_U_R~E~M_A_N_U_A_L-+-_P_A_RT_2_.·+-------'SE_Cll_,
.-O_N_2---'--j
AlliANCE AIR- QUALITY AUDIT PROCEDURES Issue-IV Rev-O MAR is
Ascertain that the factuat evldenoe has been correctly interpreted.
Achieve mutual agreement that the evidence in fact supports a rinding or Observation.
Mutual agreement between the Auditee and Auditor is highly desirable. Such agreement will facilitate
the llkellhood of a harmonious Closing Meeting, and more importantly, facilitate agreement on the
type of-corrective action which must be developed and implemented.
If the auditee is in disagreement with apparent factual evidence, then the Auditor must keep an open
..mind when the Auditee presents substantive rationale that could indicate that the evidence is not
applicable and/or inaccurate. .
Observations and .auditfindings shall be recorded on the audit check list whHe <:onducting the audit.
Non Conformity Report(NeR) for each audit finding shall be raised by auditors in consultation with Dy
QM.
'I tach audit findings shall: be classified in level-l~ 1evel-2 or observation (teve1-3) in ac-cordance with
, guide1inesprovided in MOE! CAME. .
! M the NCRs raised during an audit' event shall be-forwarded to concerned section along with Audit
I SUmmary :Sheet under a -coverlnq letter. Copy'of,Sumrnary 'Sheet shall be forwarded to CAM! DY.
CAM/LMM I BMM / SMM and QM (Audit) for their feedback, .
I
· 2.2;5 DEfICIENCY & CORRECTIVEACTION'REPORT
I Any han-conformance/findings ·noted during the audit are entered in the Audit Report.
.The completed Audit Reportis given to' the activity centre in charge. The auditee is responsible for
· ensuring that required corrective action is taken in the specified time frame,
The Auditee will be responsible to address the findings in the following manner:
Determine the root cause(s) offinding.
ii Identification of .potential hazards to activity.
iii Development of-correction and I or preventive action plan and target date of compliance.
iv Implement the -corrective and or preventive action and review of its effectiveness.
·Corrective action plan along with, root cause and target date shall be r-ecor-ded on "Deficiency
RepOrting and Corrective Action" form and shall be forwarded to QM/Dy. QM for eeceptance.
Orr-completion ofeach specific corrective action, the auditor will annotate the "action taken" r€port
with details of the changes introduced to prevent further occurrence. Any areas of conflict will be
. discussed with the Quality Manager {QM). The decision of the QM will be final. However, if {he
Auditee is not satisfied with the decision of the QM, he may ultimately take up the matter with the
Accountable Manager. The decision of the Accountable Manager will be binding on both QM and
audltee.
The QM/Dy. QM is responsible for checking the completed report and ensuring satisfactory
compliance with each observation through follow up. The QM/Dy. -QM shall annotate his acceptance
on the Quality Audit Corrective Action report form.
Page 2.2 -6
AIRliNE ALliED SERVICESUMITED MSL/CAMO/QAPM
~CI1~iH ~~i! QUALTIY AUDIT PROCEDURE MANUAL PART2 SECTION2
ALlIANCEAIR QUALITY AUDIT PROCEDURES Issue-IV Rev-O MAR 1'6
The quality audit report shall be reviewed at the Management Review Meeting with r~spective
Incharge Atliance Air or Accountable manager. The effectiveness and -evaluation of corrective and
preventive action will be monitored by Incharge AllianceAir.
Audit reports are ~-etainedby the respective QM/ Oy. QM for two years and shall be used for the
purpose of annual renewal of the Organization Approval and a as a reference at the next audit.
2.2.6 AUDIT CLOSURE
2.2.-6.1 ONSITE CORRECTION

The Onsite Correction option can only be used for minor non-conformities of a documentary nature
which -can be fully and permanently corrected, induding the distribution of documentary revisions,
within the few days avaiJableonsite. The option cannot be used for multifundional' problems in key
operational functions, for example: Quality Systems, Oversiqht, Safety or Training Programs,
development of guidance and procedures as such, etc, because .companywidecorrections or revisions
to manuals and documentation and in particular, the familiarization and/or training required for all
staff and crew, cannot practically be fully completed and verified during the onsite audit. .
2.2.6.2 HAZARD IDENTIFICATION AND R1:MEDIAL ACTION

.Any audit finding that results in a potential hazard to safety of operations would result in a ~evel 1
finding ..In the event ofa hazard to safety, the hazard must be removed immediately. Subsequently,
root cause analysis must be carried out and corrective action to prevent re-occurrence must be
implemented immediately. Such findings and corrective action undertaken shall be brouqht
immediately to the notice ot the Quality Manager who, in turn, shall bring it to the notice of
Accountable Manager through Incharge Allian~ Air. .
2.2.6.3 ROOT CAUSE ANALYSIS

.The Root cause Analysis must be completed within a week of audit completion date by respective
lMM / BMM / SMM/ Dy. CAM for every finding, including observations, regardless of whether
corrective action is being taken. The root cause established by lMM I BMM / SMM/ Dy. CAM along.
with the corrective action plan and target date should be recorded on Deficiency Reporting and
Corrective action 'form and should be returned back to the Dy. QM of Alliance Air for acceptanc-e.
Target date shall be in accordance with guidelines provided in MOE/ CAMEfor the level of finding. It
is essential that the reason for the non-contorrnltv is dearly recor-ded,for the following reasons:
• To assist the auditee when doing internal analysis of why the MOE!CAMe requirement was not in
place: .
• To facilitate long-term statistical analysis of the reasons for 'finding/Observations across the audit
Programme for maintenance facility.
To avoid recurrent and long term solution of the findings "Correct root cause analysis is important. To
reach to correct root cause interrogation to appar-entroot cause is required,
Eg: In searching for the correct root cause, repeatedly probes the issue by asking "why." fur
example, it might be apparent that an employee's incorrect action led to the-condition. By asking
"why," however, you may find that While this may be the immediate cause of the condition, it is
not the root, or underlying, cause. In this example, you might find that the employee's incorrect
action was because of inadequate tf"aining. Probing further, that is, again asking "why," you may
determine that management had efected not to institut.e a {{"aining program. Thus, a decision by
management not to provide training was the root cause that led to the condition. .
AIRUNE AlUED SERVICES UMITED AASl/CAMO/QAPM
2.2.6.4 INTERIM CORRECTIVE ACTION

If an interim corrective action 1S carried outalter root cause analysis a permanent corrective action
shall follow and the same shall be confirmed with.evidence.
2.2.6.5 PLANNED CORRECTIVE ACTION (t=INAL ACTION REQUI~ED)

The Planned Corr.ect:ive Action or corrective action plan (final Action Required) must-contaln a brief
detailed description of the requir.ed process or procedure to be introduc-ed to corr-ect the Hnding or .
Observation, presented in short but complete sentences which are grammatically correct and
understandable to a reviewer. The .changes planned for documentary structures {for 'example,
locations, manual names and revision/amendment references), and the actions to be taken to ensure
implementation must be included; Local and regional abbreviations and acronyms, while familiar to
.. the Auditee, must be spelt out, to ensure a dear :understanding by the worldwide review audience.
Planned Corrective Actions must be written in the future tense. An Estimated Implementation Date
(Due Date) must be provided whencorrecnveactlon is'being taken.
The NCs can be closed once the Lead Auditor is -satisfied with 'COrrective I preventive actions taken
are satisfactory and meet the intent of audit. AUdosed NCs are retained for a perm of two years ..
.. Oy. QM shall compile complete audit.reports of r.egion and forward itto QM on half yearly basis in the .
month of December and May along with copies Q'fmmp1eted·NCRs.
The complete audit report received shall be analysed by QM and a summary report shall be prepared
and included in the agenda of Half Yearly and Annual Quality Review meetings.
"
Page 2.2 - 8
AIRliNE ALliED SERVICES liMITED AASL/CAMO/QAPM
m ~ ill' l?' 2f l QUALIlYAUDIT PROCEDUREMANUAL PART 2 SECTION 2
A 1lI AN C f AI R },----=---Q--U:-A-L:-::I=TY=-=.--=A-=-U=O-=IT=P--R-=-O-=-CE=O=-=U:-::-:R=-=E::-:S::-------1r---· -=-I'S~sue--rv--·::-:·I----=R-e-v-O~-M:-::A-:-:R::--:-16=---l
·2.2.7 QUALITY AUDITPROCEOURE FLOW<:HART
Preparation . of Quality Audit Plan by QM in

consultation with Dy. OMs and distribution to· all
Audit carried out by Ouatified Auditor as per Audit Plan
'-NO Audit report is forwarded to post

holders/ Auditee within two weeks
Report on Deficiency Reporting and

.. 1
Corrective ACtion form
Forward Nonconformity Reports (NCRs) to Post

Holders/ Activity centre In-charge/Auditee
level 1 Needs Immediate attention

And rectification
Post holder/ Auditee response to. QM/ Oy. OM

with root cause,corrective action pian and target
date to address NC to preclude recurrence of
nonconforrnltv within 90 days for CAR145 and 30
days for CAMOafter receiving NCRs.
Evaluation of Corrective Action Plan (CAP)by QM/

Dy. OM and responds to post holders / Auditee
NO ' Post holder/ Auditee revises -CAP

and resubmit to QM/ Dy. OM
QM/ Oy. QM verifies effectiveness of the CAP

implementation and issues the follow up reports.
QM/ Oy. QM reviews report and

notify Post holders/ auditee of closer
AUDIT closed by QM/ Dy. QM
Page 2.2 - 9
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM
mlill' I.;ttr~ QUALITYAUDIT PROCEDURE,MANUAL PART 2 SECTION 2
ALl/AN CEAIR f--':"__Q-::-CU:-::-A~l:-::-I-TY-A:-::-U-D-IT-P-RO-C-. -1'6---l
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ANNEXURe 'A'
APPENDIX 1 OF DGCA AAC NO 02 OF 2011
EXAMPLES TO CLARIFY LEVEL 1 AND LEVEL 2 FINDINGS DURING SURVEIU.ANC£

1. Any system lapse shall be treated as level 1
Eg:- Audit System, Audit procedures, Quality plan not prepared and quality assuranc-e
system is not in place shall be treated as level 1. All these issues have -to be taken up while the
initial approval of organization is given.
Any lapse from procedure> should be treated as 4evel 2. '
t:g: - Procedure lapse such as audit-is not carried out as per schedule in two occasions .etc, should
be treated as level 2.
2. Failure to comply with any AD's and ASB shall 'be treated as Level 1.
If procedure for the same is not documented, then it is Level 2
3. No control over Life limited parts shall be treated as Level 1.
If procedure for the same is not documented, then it is level 2.
4. Aircraft is not maintained as per the approved maintenance program shall. be treated as ievel L
-So Items of inspection not signed by AM£ on maintenance inspection schedules and given CRS shall be
treated as Levell
"6. Airworthiness limitation Items (ALI / AWU) I Certification Maintenanre Requirements (CMR) items
are not included into Air-craft Maintenance program (AMP) shall be treated as level 1.If they are not
identified in the AMP, then it is level 2.CMR* {task int-erval cannot be adjusted) Items are not
carried out within the specified time limit, shall be treated aslevel 1. In case of CMR** (Task
int-erval.can be adjusted) items not carried out within the specified interval should be level 2.
7. Any tool used for maint-enance is not calibrated shalt be treated asL-.evell
I 8. No Production planning system found established and same resulted in failure of maintenance of
Aircraft shall be treated as level 1.
I 9. ,All post holders are missing shall be treated as 'level 1, One post holder is. missing should be level 2.
10. Documents required on board not found on board like-C of A, ARC etc shall be tr-eated as Level t
11. Explosive certificates not renewed by AfS shall be treated as level 1
12. Conditions imposed on the organization to operate under limitations not followed, shall be treated as
level 1.
Page 2.2 - 10.

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!. AIRUNE ALliED smvrces liMITED AASl/CAMO/QAPM
QUALITY AUDIT PROCEDURE MANUAL . PART 2 S£CllON3
~,amrJa~H
ALLIANCE AIR . QUALITY AUDIT PROCEDURES Issue-IV Rev-O. I MAR;16
I,
.1
2~3 AUDIT OF AIRCRAFT
The purpose is to describe the means by which the Organization 'Carries .out the product audit, Which
includes audit of air.craft/ engine/ Component! piece-part in order {o assess the adequacy .of
procedure and effectiveness of. the . quality system and to determine whether correesve and
preventive action is requir-ed for compliance with airWorthiness -standards.
I The QM/ DY. QM has to carry out aircraft and product quat/tv audits at random intervals and
whenever additionally required due to new or unusual circumstances. 'Sample checks shall be
performed by the QM/ DY. QM.
The Quality. Manager can delegate product audits to a .qualified :certifying staff member an . or
approved MO, provided these persons have adequate system 1cnow1edge, audit training and audit
experience. Such staff of the approved MO should not be involved in the release of this .spedtic
aircraft.
This audit can be included as part of the annual 'Quality Audit Pmgramme.
,
,I . The product audit scope will beUmited to random Product sampling covering all Alliance Air ·aira'aft
..' . maintenanre and related activity centre. The sample' check of a product means to witness' any
relevanttesting and visually inspect the product and,ass~iated documentation. .
The sample -check should not involve repeat disassembly or testing unless the sample check identifies
findings requiring such action. .
I .Some audits shall be performed, at nights to .ensure that the maintenance personnel working on
I '.aircraft / engine / components are 'following approved maintenance procedures, correct tools and .
technical literature. .
While conducting quality audit on aircraft undergoing scheduied maintenance check, the quaiity
auditor shall conduct audits in areas which are readily accessible, ·e.g. if an access panel is.removed
for maintenance check, the audit officer may request that the panel be left open until he. has
completed his survey that witt not uhduly "Slow the process of the hangar check or cause any delay,
unless aircraft sarety and airworthiness are involved: . '
'\ Respective activity centre ln-charqe shall ensure fulf co-operation to auditor.
Auditor shall notify the respective activity 'Centre- in-charge of any defect/defiCiency found during the
audit which requires immediate acdoru.at the same time {for line air<:raft before next flight), he shall
raise awrltten report .
.Audit procedures used shall be as documented in Section 2.2 of ttlis manual .

. Checklists, if required, shall be as documented in Section 5 qf this manual.
I
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AASL/CAMO/QAPM
AI ill J iJ( ~ 21 if
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\'--' .
. l L ,: A NeE' A I R
(). .PART 3,
Q.,uality Feedback and Review
...
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AIRUNE ALLIED SERVICES UMITED AASL/CAMO/QAPM
rri!l'l' QUALITY AUDITPROCEDURf MANUAL
.(J i,iif~ ill PART 3 SECTION 1
AlLIA NeE AIR QUALITY fE~D8ACKAND REVIEW Issue-IV Rev-O MAR 16
3.1 REVIEW AND,~VALUATION
UpOIl i"-eceipt of response from Audit.ee, the auditor shall ensure .that-corr.ective action by the auditee
is subsequentto establishment of root causeforthe finding. The root <cause shall be established by
!! ' the audit.eewho may take the assistance of-fne auditor in doing -so, This would ensure that cause for
It the finding is also removed along with the-cor-r€Ctive action. However/'further review with the audit.ee
shall be required if the corrective / preventive action is found inadequate or inappropriate. NCs can be
! closed once the lead auditor is satisfied that-COfrective/ .preventive actions are satisfactory and meet
!
the intent of audit.
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AIRliNE ALUED SERVICES liMITED AASL/CAMO/QAPM
[
i!uti!l' .~i!1l QUALITY AUDIT PROCEDUREMANUAL . PART 3 SECTION 2
I! AllIA NeE AlH ~:_Q-U-.A-L-ITY--FE-E-D-B-A-C-K-A-N-D-R-E-V-I-E-W"""""""'-+-.-Iss-u-e--I-V-+--R-f:.V-~'---O
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I 3.2 QUALITY FeEDBACK PROCEDURe
I
I 3.2.1 FeeDBACK SOURCES
I Following "Sources shall be used in Alliance Airf€edback system:
1. CAMO /CAR-M audit findings.
-2. Anonymous' Reports Forms / Survey / ~uggestions 'Forms (if applicable)
Anonymous Reporting forms and SurVey I 'Suggestion 'Forms designed by QM and circulated to aU
activity areas of. CAMO for feedback from .employee .
.'For getting Anonymous feedback; a dedicated email shall be assigned and cir-culated to all employees
and they can send feedback electronically on dedicated ·emaiL Phvsical feedback forms shaft be
available with· sectional heads who shall be advised to collect and forward all such Anonymous
. feedback 'Forms received in their section to Dy. QM of respectlve r-tkgions, maihtaining the
"Confidentiality of such reports. .
Survey {"Suggestion forms shall be circulated during all audits. A minimum number of five such forms
shalf be filed and collected by Auditors during each audit. AI! such forms shall be forwarded to QM
{Audit) by Oy. QM (Audit) of respective regions. . .
2.2.2 F.EEDBACK REVIEW PROCEDURes

. Feedback received from all above sources shall be -dassifled by QM in the following groups and .
. forwarded to respective post holders, indicated below, forcorrective actions:
, SIN Feedback Group ,Feedback to_{Post holders]

I 1. Safety related feedback. 'Acc.ountable Manager
2. Airworthiness related feedback.
I'i 3. Maintenance related feedback.
Continuing Airworthiness Manager
Respective Post Holder .of CAMO .
..
4. Procedure related feedback. Respective Post Holder of CAMO
5. Audit related feedback. _.QM{Audit}
6. Traininq related feedback. Training in Charge
All Safety related feedbacks shall be immediately reported to Ac-countable Manager / Incharqe
Alliance Air with a copy to respective area in charge for immediate and suitable corrective actions,
feedback falling in all other groups shall be included in the agenda of Half Yearly and Annual Quality
"Revjew Meetings.
Half yearly Quality Review Meeting shall be conducted in the month of January every year. Meeting
shall be chaired by AM / Incharge Alliance Air and attended by CAM, QM,{Audit) and Dy. QM {Audit)
of each region, CAM shall be convener of the meeting. Any other person nominated by Inchar-ge
Alliance Air or CAM may also attend the meeting. Agenda of the ri1eeting shall be prepared by QM
(Audit) and final minutes of the meeting shall be Circulated by him.
Annual Quality Review Meeting shall be condectedoneeeverv year in the month of June on similar
lines as for half yearly Quality Review Meeting. This maeting shall also be attended by Dy. CAM of
each region in addition to all the participant of half yearly meeting.
Page 3.2. - 1
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[
AIRUNE ALUED.SERVICES UMITED MSL/CAMO/QAPM
~/,llIrli ~U . QUALITY AUDIT PROCEDURE MANUAl PART 3 SECTION 3

I MAR 16
II ALLIANCE ArB QUALITY FEEDBACK AND REVIEW Issue-IV Rev-O
i 3.3 QUALITY REVIEW MEETING
3.3.1 QUALITY REVIEW MEETING

The review meeting shall be convened by QM at least twice in a. year to review the overall
performance and receiving at .least a ha1f yearly summary report on findings. of norH;o~tiaflC..e ...
Attendance shalt be compulsory. In thecase of illness or leave a designee will be appointed to attend'
the meeting.
The attendees shall indude but not be -limited to:
• Accountable 'Manager or his delegated representative

• Executive Director-Engineering,AA'SL
• Dy;QM
• Any other personnel as deemed necessary by the convener,
The agenda for the meetlnq is ·distributed to attendees one week prior to the meeting. The agenda
shaH indude, but not be .Iimited to the following:
.f '\
\. • Minutes of previous meeting.
• Review of internal Audits.
• Review-of Audits -of Contractor/ Subcontractor/ Supplier.
• Review of audits -carried Qut'by external agency. .
.• ' Effectiveness(£valuation of 'Corrective and Preventive Actions.
• Aircraft Maintenance Proqrarnme '
• Customer feedback.
• Any other business
The Minutes of the meeting shall be communicated to

all attendees and Divisional!"SeCtional,In-
charges for implementation in their areas. The summary of Quality R€vie~ shall be communicat€d to
'.all personnel for-creatinq awareness.
3.3.2 REVIEW OF QUALITY AUDIT PROGRAM

Quality Manager shall carry out a· review of the Quality Audit Program once a year. Such reviews
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should be carried outpriorto commencement of the annual Quality Audit Program.
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Dy; Quality Manager of all regions should :be associated with such reviews of the -Quality Audit
Program. The review of the Quality.Audlt Program should take into ac-count,.changes 'if any, -to the
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following: .
1. Organization
2. Procedures and work practices.
3. Regulatory Requirements.
. .
The review of Quality Audit Program shall also take into·accountf.eedback. r.eGeiv.edlrom the Quality
_.'Review meeting.· Dy. Quality Manager of the regions shall carry out study of the- manges in their
respective regiol1s and provide inputs for the review of. the proqrarrrfor preparation of.tfle agenda of
the meeting. The minutes of the review of Quality Audit Program 5llal1 be cif-culated by Quality
Manager. Changes if any, to the audit checklist arising out of review of the Quality Audit program
shall be carried out by QM and circulated to all regions prior to cornrneneement of the Annual Audit
Program ..
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ALLIANCE AIR'
PART 4
Enforcement Policy
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AlliANCE AIR'
QUALm AUDIT PROCEDUREMANUAL
ENFORCEMENT.PROCEDURES
PART 4
AASL/CAMO/QAPM
Issue-IV
$£CTION 1
Rev-o·1 MAR ~6
4.1 ~NFORC£MENT POLICY
4.1.1·POLlCY
.'
. ':'Safety..js cfuciaHo the aviation industry and must underpin every aspect Of its operation,
An alleged cootraventon may be detected either by voluntary reporting, anonymoUs r.eportiflg,

maintenance reporting, 'Surveillance or audits ..
A person who reports making an honest. mistake should generally not be penafised, nor should his
.authorisatkln be suspended or-cancelled for reasons of punishment.
There 'Should be a measured response to tess serious contraventions of the safety rules and
procedures.which may involve ·counselling and training rather than -elther suspension or.cancellation
. of authorisation, 'certiflCates or imposition of any monetary .penalties.
People who consciously and wilfully choose to operate outside the rules or procedures and' thereby
" put the Jives of members of' the public inCluding the passengers Of property 'at risk should be
( .s' .penaiised, . . .
Every indiVidual in the organization induding persons holding a <CertifICation Authori.zation (CA) or
,designated as the Post Holders or Airworthiness Review staff 'Shafl be within the. ambit of this
'Ehfor{!€ment Policy and they shall abide by the applicable rules, approved procedures and best
·industry practic-es and work within such parameters ensuring saf€ty i~ maintenance operations.
4.1.2 RESPONSIBILITY
:The investigation of a contravention will be done by the QM/Dy.-QM or his representative and a report
shall be prepared. The enforcement action will be carried out by the respective Post Holder under a
.•written report to theQM/ Dy.QM. Where the offender is a Post Holder or an Airworthiness review
. staff, the enforcement action will be 'Carried out by the'QM .
. Voluntary compliance with the r.egolations is the most progressive and .effectiv.e· approach to aviation
safety. Voluntary .compliance in Alliance Air is based on the idea that the -ernplovees 'of the
organisation have a shared interest, commitment and responsibility to' Airlines "Safety, and that they
will operate on the basis of common sense,' personal responsibility, and respect for others in
conformity with the best practices of the industry.· .
It is common ground that compliance with aviation safety requirements is normally achieved by the
entirely -self-motivated conduct of participants 1'0aviation-reiat.ed activities who -cornplv with the rules
because they know or believe it is the 'rightthing'to do, as a matter of law and in the interests of
safety alike. .
. Beyond such selt-motlvated compliance there are four other ways in which<:ompliance may be
brought about:
'. Assisting to comply, generally and on an individual basis (Complianc.e-related action): Within
. !
.. the company safety promotion and educational activities.
Encouraging or exhorting
remedial training. .
compliance,;{Compliaoc.e-r.elated action):
.
Counseling process and
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• Compelling compliance (Enforcement action): Olange of functional' position in the
organization, Suspension or restriction olCA.
• Penalising and deterring non-compuance (.cnfor<ement action): 'Caution! warning ietters and
monetary penalty. •
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AIRLINE ALLIED SERVICES LIMITED MSL/CAMO/QAPM
A' IJm~i!f lHfi!'

ALUANCE AIR
ENFORCEMENT PROCEDURES
PART 4
Issue-Iv Rev-Q
SECtION 1
1 MAR 1"6
The implementation of such punitive action, as may be necessary and' appropriate, is meant to deter
those persons '(specific deterrence) and others (general deserreoce), from' contravening the'safety
.standards specified, by encouraging them to t"-eftect on {he~sequel1Ges of their conduct:~
In many cases, it may also cause them to -reessess the 'safety-reiated implications of their·;past
misconduct, and to alter their behaviour on that basis (-rehabHitation) ..
.Enforcement action may only be used to:

• Compel a person to comply with specified -f'€quir-ements, which in many cases may involve no
more than conducting their aviation-r€1ated activities at a minimally aeceptabte level otsefetv; or
• limit, constrain or prevent a person, who is demonstrably unable' and/or unwilling to
.compiy
with specified requirements, from ,continuing .-to conduct the organisation activities they wou1d
otherwise be authorised to conduct.
4.1.3 GUIDING PRiNCIPL£S

'1 'Enforcement shall be done in a fair, transpar-ent and firm manner. This will be achieved by -
a) Encouraging open communication between alleged offenders and the QM/ Dy.QMI Post Holder;
. b) Providing oral counseling for minor violations or deviation frorn {he requirements where there is no
threat to organization 'SafetY; . .
c) Informing offenders of their right to have penalties reviewed; and
d) Ensuring that repeat offenders and those who willfully disregard organisation safety are dealt with
firmly.' '.'
In the process of ensuring enforcement, the guiding principles shall be:-
. . Naturallustice and Accountability

1:nfor<;ement decisions must be:
• f=air and follow due process
• . Consider mitigating factors present at the time of an incident
• Transparent to those involved
• Consistent as between like -circumstances
.• Subject to appropriate internal and external r.eview.
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;' Enforcement decisions must not be influenced by:
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• Personal conflict or agendas of the persons invotved;
.• Irrelevant considerations, such as gender, race, r-eligion, political views or affiliation; or
• Personal, administrative or positional power of those involved.
Proportionality
L, . Enforcement decisions must' be cOmmensurate with the identified breaches and the --safety .risk they
I give rise to, in particular:
• First priority of Airline Allied services .limited shall be to protect the safety of the i;ll€mOOrs of tfle
public related to its operations including fare-paying passengers;
• Alliance Air shall take action against those who consistently and dellberat.eiy operate olltsieie'tbe
. existing approved procedures; '.
• .Alliance Air shall endeavour to.educate and promote training or supervision. of those who are
observed to be lacking in profICiency but are Willing to comply; .
• Alliance Air shall take appropriate action when dealing with ,<:A 'hOlders, Post tlotders and .
Airworthiness Review Manager, who breaches the rules, regulations, r.equirements, approved
procedures etc:
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II AIRUNE AlUED SERVICES UMITED AASljCAMO/QAPM
I llTfIilf Iltrl . QUALITY AUDIT PROCEDURE MANUAL PART 4
I.
I AlllANCf AIR ENFORCEMENT PROCEDURES tssue-tv R€v-O MAR :t6
I Confl iet of Interest

QM/ Dy.QM/ Post Holder are required totake measures to .prevent real, potential or perceived conflict
I of interest. If it becomes appar-ent that ther-e 'Could be a possible .conflict of inter€St during an
investigation, the concerned Manager shalt inform his or her supervisor with the request to 'be
removed from the case. .
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. l' QUALITY AUDIT PROCEDURE MANUAL PART 4 SECTION 2
. r», '. AHIANCf AIR ENFORCEMENTPROCEDURES Issue-IV. Rev-O ] MAR 16
4.2 INSPKflON PROCEDURE

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Inspection, which is a key eement of any safety over-sight "fUnction, invofves examination or
I observation' of actual maintenance performanc-e, documents, aircra1t, premises, aeronautical products
such as eppnances, parts and components and' storage and maintenance ·fadities. This may' 'be
achieved through survelllanee and audits. The purpose Df inspectiOn is ,to· determine whether set
maintenaooe'Standaf<'ls are being maintained.
When conducting -routine inspections for the purpose of determining -complianee,

QMJDy,QM or his
. representative-sheu observe thefollowing:- .
~ They £hall use <:,edentiats card for personal identjfication; . . . . .'.' ....
.• The Activity,rentre iA-charge or his representative shall be informed about-the inspection. This
can be done either by phone or by having met them in the aiFCi'aft;
•. A document produced for the purpose of inspection should be kept no longer than is necessary
to determine tts vafidityi
• QMjOy.QM or his representative may collect relevant and appropriate.evidence with respect-to a
contravention discovered during the course of a routine lnspection; .
• . • If an unsafe situation is <Jfscov.ered, the ActivitY centre ln-charqe or -his -representatlve ·shall be
informed and the QMfDy:QM or .his representative shall decide'. whether or not immediate
'Correction is~equir-ed; .
• Inspections should be completely documented with notes recorded, including dates and times;
and
• In the event of any obstruction to an inspection, the QM/Dy;QM or his representatlve should
prnitely inform the individual of the purpose of the inspection, the authority granted for
performing the lnspectionand that the individual is obstructing the-conduct of this inspection. If
this does not gain cooperation, the QM/Dy.QM or his representative shall intimate the same to.
the'COOGefred Activity centre in-charge and the QM. . . . .
Procedure for Holding Maintenance Work on Aircraft

When the Dy.QM or his representatlve contemplate holding-up of maintenance work on an aircraft,
they must introduce themselves to the Activity centre in-charge or his representative and specify the
unsafe condition which they believe exists or is, likely to .exist .. They shoufd tactfully try to obtain
. voluntary compliance in correcting the situation. If unsuccessful, the Dy.QM or his representative
~~:' . .
( . • again advise the Activity centre in-charge Or his representative. of the unsafe condition or
\., operation and the consequences of failing to abide by the Dy.QM or his repr.esentativ.e's advice;
• Where' the Activity centre in-charge or his. representatiV€ is unavailable or indicates an
unwillingness to comply with the Dy.QM or his representative!s advice, the same shalt be
immediately informed to the QM for further action.
Page 4;2 - 1
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'. . AHtANCEAfR ENFORCEMENT PROCEDURES Issue-IV Rev-O I MAA.16
4.3 . SURV.EILLANCf
The most effective method of performing safety oversight functions and .enhancing safety within .a
maintenanre organisation is -to prepare a structured surveillance programme' which should be
implemensed vigorously. Surveillaooe may be either routine orspedai-purpose,
Objectives
.The surveillance programme shall be prepared with the aim of achieving the following object:ives:-
.• conduct of investigations; . .
.• detection of-contraventions to approved procedures:
• promotional and educational activities; i
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•
liaison with detection sources;
information gathering; and
I • Targeted surveillance. .
,At the-conclusion of the surveillance activity, a detailed report shall be prepared and submitted to the
QM/Dy.QM. The report shall include the evidence that has been gathered in support of the
.contraventlons to approved practiceS as well as an account of all actionstaken,
~age4.3 -1
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM
/-l ill! ~ ill ~ ill ~ .QUALITY AUDIT PROCEDURE MANUAL PART 4 SECTION 4
AlliANCE AIR ENFORCEMENT PROCEDURES Issue-Iv Rev"0 MAR 16
4.4 DETECTION
I Detection is the discovery of a possible contravention of approved practices. It may result from
activities such as inspections, surveillance programmes and anonymous reports.
a
In all cases where a QM/Dy.QM or his representative detects contravention or where information
about a possible contravention is received, information about the occurrence shall be gathered as far
as possible. This is necessary to preserve perishable evidence and to provide sufficient information
about the contravention to enable a complete and comprehensive investigation. The initial violation
process simply provides answers to the questions: WHO, WHERE, WHEN, WHAT, WHY and HOW. The
information is required to be recorded as soon as possible along with any notes or evidence such as
photos, logs, tapes, etc. The decision to conclude the occurrence with an oral counseling or to refer
the matter for further investigation shall entirely be at the discretion of the concerned QM/Dy.QM.
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t<I CIT,~
i!I' '(J i!f l QUALITY AUDIT PROCEDURE MANUAL, PART4 SECTIONS
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4.5 INVESTI<iATION
An investigation is a systematic search for and documentation of the facts r-elevant to an event-so
that a decision to take appropriate action can be made.
In order for investigators to -conduct thorough investigation, it -is imperative that they have a
thorough understanding of approved procedures. Dy.QMs and their 1"epresentatives must a1s01<now '
what constitutes relevant evidence if an action is to be taken against an atteged offender. 'Sound
evidencecollected through investigation would be the basis to prove that the violation of approved
.procedures has actually -taken p1ace.'
4.5.1 NO INV£STIGATION CONDUCTED (NIC)

'Sometimes, it is ,evident that the case does not warrant a comprehensive investigation because of
lack of evidence, ,statutory ~imitation, low safety item, Insufficient r-e50Uf'GeS etc.: MOf.eoV~T...the facts
collected during initiaf investigation may point to the likelihood that an alteged offender -oouid
successfully justffy his actions. In such cases, the investigator may opt to terminate the investigation
with a recommendation for no further action.
I 4.5.2 INVESTIGATION PROCEDURE

I The following procedure shall be followed for conducting an investigatio~:-
• Identify all approved procedures that were possibly contravened:
I • Determine the evidence necessary to prove each element of a c-ont-ravention;
I
• Plan and initiate the steps necessary to obtain such evidence: .e.q. interviews, resouree
personnel, expert witnesses, log hooks, records, search warrant, etc.: ,
• Obtain information from the alleged offender;
• Contact the alleged offender in person, by telephone or by mail-to advise that- .
o an investigation is in progress;
o there is an opportunity for him to 'offer voluntary information; arid
o This 'information ,may be used as-evidence.
NOTE -, It is mandatory to advise the alleged offender that an investigation is in proqress as he
may be able to provide valuable evidence. The case file must be annotated to record the issual1€€
of such a notification.
• Co-ordinate the investigation to prevent overlap or conflict with other personnel;
• Establish the cause of the "Contravention ..e.g. weather, navigation hazard, equipment, deliberate,
inadvertent;
• Record the relevant information, including a narrative of the fads and circumstances of the
event which led to the alfeged contravention; and
• Prepare a personnel or <company enforcement -case file incorporating the results of the foregoing
activities.
4.5.3 DE'fENCE AVAILABLE TO THE ALLEGED O'FFENDER

In certain cases where wrongful conduct can be proven or is admitted, the aUeged offender may still
be able to raise a defence based on necessity, due diligenre or offICially induced -€f'fOf esc. The
defence' generally available to the alleged offender is as follows:-
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c) ,The hazards to maintenance safety caused by the -contraVention were iess serious than
the hazard posed by complying with the approved procedures. in addition, the concerned
Dy.QM must be satisfied on reasonable grounds that the urgent situation was not
brought about by the alleged offender through il-.AQtigenre or a breach of the regulations. ,.
Where the defence of neGeSSity is proven, thealleged offeoder-cannot be found to have
contravened the approved procedures because the-conaavention was necessary to avoid
an immediate greater danger{in particutar, death or injury).
(ii) The. Defence of Due Diligence

• In order to establish this defence, the ~ offender muSt show that due diligence was
all
exerosed -( reasonable steps were taken ) to avoid·committjng the<ontrav.ent,ion.
II' • Where due diligence is proven, the alleged offender cannot be·found in contravention of the
law because all reasonable steps to avoid the contravention were taken. What constitutes due
.diligence will, therefore, ,vary from case to case depending on-the facts.
(iii) Officially Induced 'Error

. The defenses of officially induced error is available where an alleged offender has reasonably .
..relied upon the erroneous malntenanoe opinion or adviGe of an activity 'Center in-charge or .
other "Supervisory staff that is responsiblefor the administration orentorcement of approved
; procedures. it must be proved, on a balance of probabilities, that the alleged offender relied
. on the "erroneous maintenance opinion or advic-e of the activity center in-charge or other
. supervisory staff and that this reliance was reasonable. The reasonableness will depend on '
several factors, including the efforts made by the alleged "Offender to ascertain the proper!
procedures, the position otthe activity center in-.charge or other supervisory staff and the
darity, definitiveness and reasonableness of the advice given. The defence may at times
overlap with the defence of due diligence, but it isseparate and distinct
Application of Defence
Anyone of the defence mentioned above can be raised by the alleged offender during the
investigation or at any time before a decision to impose a sanction has been made. If the concerned
Dy.QM is satisfied that a defenc~ has been-established and therefore no offence has been-committed,
then the.case must be closed. When a defence of due diligence or, neressity has not been proven, a
mitigating circumstanc.e 'may still exist that may be taken into consideration. If an informal meeting is
sought by the alleged offender, the same may be granted. '
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,~" 4.5.4 DISCLOSURE OF INFORMATION
Purpose of Disclosure
The disdosure of information may t\elp-
• to ensure that the document holder knows the case to be met and is able to mak.e full answer
and defence;
.. to encourage the resolution 'of facts at issue; 'and
• to encourage the resolution ofthe·<:ase prior to
the hearing.
Extent of Disclosure
The Dy.QM may disclose to the, alleged offender or his re,pr.esentative all.evidence that may assist him
in his defence. However, file note; containing personal opinions as well as internal -conespondeose
outlining 'how to proceed with sanctions shalf not be disclosed.
The alleged offender shall be given at least the following, as is r€1evanHo ihe"Ca5e-
• particulars of the-Circumstances SUffounding the-case;
• ,copies of relevant written statements (these may include witness statements, investigative notes,
and summaries);
• an appropriate opportunity to examine electronic 5tatements andjorS'SFDR and ' otd:s;
• a copy of relevantetectronicevidence, where such taped evidence exist5; , 6~~~~lJnage~'
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• particulars of the alleged offender's enroreementseoord, if app1icable;

• copies of relevant expert witness reports (.caution should be exercised so that privileged
information Is.not released or that it is not releasedeo-tne w10ng parties);
• copies of relevant documents and photogr~phs that the Dy.QM intends to introduce into
-evldenee during the hearing;
• details of the documents/ papers inspected;
• particulars of relevant evidence intended to be retied upon at the hearing and any information
known to the Dy.QM or his representative; and
• the names of witnesses, their employment and their address, unless there is evidence to lndkate
that the witness will be harassed -or intimidated prior-to the hearing. The witnesses <should be
informed of the action, and inquiries should be made as. to whether there is any problem
anticipat.ed. .
An acknowledgement as to the information that is disclosed to the alleged offender should be
retained .
. Exceptions to f=ull Disclosure 0
Certain information may not be disclosed to the alleged off.ender. This information includes but ~s not
limit.ed'to the foUowing:-
• inforrnatlon concerning a confidential informant, an ongoing investigation, or investigative
-tedmlques ;
• . information that may be considered confidential;
• information that cannot lawfully be disclosed; and
• the information, if'disclosed, would be injurious to international relations, national defence or •
security.
4.5.5 CASE CLOSURE ~ NO fURTHER ACTION (NFA)

. A case should terminate with no further action if-
• the alleged offender's identity cannot be ascertained;
• the evidence does not provide reasonable grou nds to believe that the violation took place;
• there is an uri-correctable technical or other flaw in the case which precludes further action;
• an exemption had been granted which negated the-contraventions; or
• a defence of nec.essity, due diligence or officlally lnduoed-error is.established.
Enforcement correspondence relatlnq-to a case in which no further action was taken -shaltbe
recorded, but the case shall not be considered as a -contra,vention.
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. ~iiI1~,i!f~gril' QUALITY AUDIT PROCEDURE MANUAL PART 4' 'SECTION 6

, ALLIANCE AIR ENfOR.CEMENT PROCEOURES Issue-IV R-ev-O 1 MAR 16
4.6 INV5TiGATION REPORIS
An Investigation Report ~ an abridged narration of the facts :of a-case drawn up by the in¥eSi:igatbr;
The investigation f"eport provides a method of systemaOCcilly <OO1piting and 'Summarizing all
information pertinent to the -cese, The investigation f-eport -a1so -serves as a ..checklist 'for the
investigator to ensure that all neoessary investigative 'Steps 'have been -compCet.edand nothing 'further
remains to be done. It should be as accurate and comprebensive-as :possibte.
The Investiqation ~e.pofts shall be prepar<€d on the foUowing'tines:-

• 'The cover 'sheet of the investigation report shaU..<:ontain the -identity "Of the alleged offender by
i, name and '1ic-e11Ce numberj authorization number, 'if' app1icable, .as well as the alleged
contraventions and the name of the investigator. .:
• This shall be followed by a case synopsls providing a quick overview of tnesituation.
• Next shall be a sheet fully identifying the alleged offender by name, address and date of birth,
licem::e/ authori2ation details if any and details of the aircraft involved 'If any.
• An analysis of approved procedures shall follow breaking down the aUeged contraventions into
'·their·.e1ement5, listing the facts tobe .established and identifying the'-evidenc~ to be used to
.prove those facts. ' .
• A fist of ..evidenre shalt be foHowed by the ~xhibits, e.g. copes of -staternents, diagrams,
photographs and CertifICates. The exhibits should be flagged with a ~tter: to ensure quicK and
-easv location. Originats of the Items 'Can be placed in the-case-report.
• If applicable, the alleged off.ender!s entorcement history,is indicated next. '
• The package 'is rounded offwith the QM/Oy.QWs1"-ecommendation in which any mitigating or
aggravating dr.cumstanGe5 may be outlined. .,
WhUe the work relating to preparation of the Investigation Report: is quite demanding, a case
cannot
be expediently concluded without a properly prepared case report. In 'Some instanres, many man-
hours .may have been expended in investigating the offence, A'SUGGe55fuland thorough investigation
shou1d not be. jeopardized by the use of a poorly prepared or lnadequatecase report. In case en
internal deficiency comes to light during the course of investigation, the -QM/Oy.QM shall prepar-e a
separate report giving the details, of the deficiencies noticed. He·shall forward this report to QM for
appropriate action. ..
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I . i!IJ fiR ~ i!T a QUALITY AUDIT PROCEDURE MANUAL PART 4 'S6CTION 7
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4.7 ENFORCEMENT ACTION
If investigations conclusively prove a contravention, enforoement~ion"'5hatl'be tak....~.
The enforcement action will be carried out by the respective-Post Hbtder uoder a written.report to the
QM/Dy.QM. Where the offender is a Post Holder 'or an )\«worthiRe5s .-Rev4ew Manager; the
enforcement action will be carried out by the QM.
. The most important decision in the enforcement process is determining ·the appropriate action to be
taken when the ,evidence indicates that an individual has contravened f~ approved procedures.
This dedsion may significantly affect the individuafls attitude towards 'Safety and-comouence inititur-e.
The intent oUhe systematic app1ication of the procedures isto promotefairness and uniformity in the
selection of the appropriate enforcement action. It helps to develop a history of.the alleged Offender's
Compliance with the applicable. approved procedures so that ones attitude towards approved
procedures can be gauged. Such a system will also deter would-be o1'feAG....Qj'S to4efy the approv€d
procedures as it will affect their image and reputation, .
4.7.1 ORAL COUNSEl.LING

Oral 'Counselling provides the alleged offender with immediate <:ounseHing on' the neGessRy '"for
compliance. the concerned QM/Dy.QM is required to assess ail aspects oft'he<:ontravention and the
attitude of the alleged offender to determine whether oraLcounselling wiU secure future -complianse.
Oral counselling may be most appropriate in cases of ignorance or misinterpr.etation Of .the approved
procedures, provided safety was not jeopardized, i.e. a minor contravention having tittle 'Or no impact
'I I
on safety or where there was no indication of a wilful act. Oral,counselling 'is not an option When the
.alleged offender disputes the allegation. in all cases, the QM/Oy.QM is 'required to' maintain a written
r-ecord of such counselling. . .
I 4.7.2 OBJECTIVES OF ENFORCEMENT ACnON

The major objectives of enforcementaction are:
• to protect the passenqers and employees from possible harm;
• to encourage future compliance; and
• to deter others from contravening approved procedures.
4.7.3 SELECTION OF APPROPRIATE ENFORCEMENT ACTION

The type of deterrent action depends on the specific offenre. The minimum enfor<>ement action is
'Sufficient to achieve compliance as stringent sanctions Tor a first offence are mor-e liKely.(:o cause
resentment than encourage future compliance.
Enforcement action(s) may involve one or more of the following:

1. <:hange of functional position in the organization,
2.. Suspension of or restriction to the CertiflCationAuthorization~),·
3. cautionl warning letters.
4. Monetary Penalty.
Change of Functional Position

This enforcement action involves the change in the functional position of the offender within a
particular activity center or transfer to another activity center,
Suspension I Restriction of CA
The suspension of CA for a contravention is the most severe adminrstrative sanction the organization
can impose. Suspension action is taken where continued use of the <:A would create a hazard to
aviation safety. Where a CA has -been suspended, the person shall not e~cise the privNeges
attached to that CA until it is restored by the Dy.QM. Suspensions! 'festrict:ions' for co ~ n are'
punitive in nature and are in effect for a specified time period. /.!:)4)..!~~MeJ)a/f~·...
;f . "-o~.
.f!' Cffiff ~ \. ~
Page 4.7 -.1 -~Qualily Manager i..JJ
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AIRLINE ALLIED SERVICES UMITED MSL/CAMO/QAPM
/-l en.~,i!r 'fr 1f l QUALItY AUDIT PRocEDURE MANUAL PART 4 SECTION 7
Al UANe t AIR' }--::..__;eN-F-o-R-ce-M-e-N-T-p-R-o-c-e-D-U-R,-e-s------'---t-!ss-ue- ..I-V-t--R-'ev~-O----'--M-A-R-l:6~
The foRO\~ing procedure will be foHowed for suspension1 restliction of a CA:-

I
I
• The Dy.QM who has power of suspension! 'f€StriGtion, shaU determine the appropriate duration
of suspension! restriction on the basis of the recommendation of the investigat-IDn report.
• In order to meet the ends of natural justic~, a 1etter or
suspension! 'f€Striction and! or restriCted
CA shait be issued to the alleged offender. The chafge 4s -required t-o be mentioned in the ret:ter
and appropriate time should be given to submit his .explanation. 'The letter shalt contain a <dear
description of the offence and sufficient details ()ftlJe ''(;ont-raverition so the a1leged offender-can
identify the incident or incidents·con5tittding·the<:..ootfavention. '
• With the letter, the QM/Dy.QM -shall enclose an in'formation sheet describing the informaf
. meeting procedure and offering the affegedoffender an <>.pportunityto discuss the sanction .:
• Where the alleged offender '{€qUests a''f€vrew by',QM and applies for a rev-iew, the concerned'
QM/Dy. QM shall not oppose the appticat~on untess" it appears that a threat to safety would
result.
• Suspended period may be-endorsed on the,'elt€rl<eftif~cate of authorisation.
Caution I Warning letter

Caution I Warning ietter may be issued to the Qffender .and a 'Copy 'Of "Same may ~ mar'k-ed ,to .
individual licence/ authorisation lite. . .
r Monetary Penalty
Monetary penalty may be imposed on the alleged offender by the In-charqe' Alliance Air as per
company iUleS! policy.
Following is the procedure to be foHowed for imposing the .penalty: ,
• The In-charqe Alliance Air shall determine and recommend the penalty that is appropriate as per
company rules! policy: .
I' • The' In-charge Alliance Air shall complete the Notice Penalty. The' Notire shall contain a dear
Ii description of the offenc-e and 'sufficient detaits of the contravention so the alleged offender·.can
identify the incident or incidents -constituting the·contravention.
• With the Notice, the In-charge Allianre Air Head shalt enclose an information sheet deScribing
the informal meeting procedure and offering the aHeged offender an opportunity to discuss the
penalty. ' '
• The In-charge Alliance Air shall-serve the Notice on the alleged offender through respective Post
,I
Holder. .
4.7.4'INfORMAL MEETING
The informal meeting offers the alleged offender who has 'feceived a ·letter of suspension of CAl
monetary penalty, the opportunity to discuss the sanction. K-eeping in mind that the objective of the
sanction is to obtain future compliance and provide deterrence to others, QM/Dy.QM may modify or
amend the original decision pertaining to the suspension! restriction to the.-cA. In case of a monetary
penalty imposed, the modification. to the penalty am
be made by the in-dlarge Alliance Air. 'This may
be done when new evidence of a statutory defence or mitigating. factors -come to light, or when the
alleged offender provides assurance, during the discussion, that he will":comply in the future. DU(~'1g
an informal meeting, QM/Dy.QM may enter into penalty negotiations' with a view to 1".eaching a
settlement in the ease, thereby closing the file. Any discussions during the informal meeting, are
',f predicated on the fact that the alleged offender will not question the finding of the investigation.
The alleged offender shall normally have 30 days from the date the iet.ter is 'Served or sent to ~pt
the offer and meet with the QM/Dy.QM. ,',
4.7.5 DELEGATION AND APPEAL PROVISIONS

taken Shall be of the concerned QM/Dy.QM, as 'he is the dec-isiofl-
The responsibility for any decision
. maker. He shall exercise the power without any bias and take a decision without prejudice.
If any person is aggrieved by an
,
enforcement order passed, he may prefer an ap~~~Il§...QM
, ~.
within sixty days of the date of the order. 4;,-%#~":;s MPJ)~ '?le
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Page 4.7 - 2 ~ Quality Manager ~ ..li
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All~A1H EAIR
ENFORCEMENT PROCEDURES
.. -
PART 4
Issue-IV
SECTION 7
Rev-O I MAR 16.
Where the alleged offender is a Post Holder or A·'rworthiness Review staff,· and
the ~nfOfC..ement
action has been carried out by the QM, he may appeal for a review to the A<.."COUhtable
Managerl In- .
charge Alliance Air . . .
4.7.6 SANCTION N£GOTIATION.cONSIDERATlONS

In dociding whether to enter into sanction negotiations or not, the following factors shaU 'be
.. considered:
r • evidence of mitigating factors notprevlouslv identif.ed during the investigation;
j
•. the alleged offender's entoroement record;
• the seriousness ·of the offence;
• the attitude of the off-ender toward future compliance;
• whether deterrencecan still be achieved through a negotiated -settlement:
• . the financi;:l1 burden on the alleged offender; and .
• whether negotiations with a partkular aUeged offender would bring the enfor-cement proqram:
. into disrepute: .
I
.. .
I .It shall be ensured that the detection source is advised of the outcome cjf the case. This fact shalt
also be recorded in the case file.
4.7.7 ISSUE OF INSTRUCTIONS TO STAFF

If any inveStigation reveals the need of issuing instructions' to staff to prevent future. contraventions,
the same shall be issued by the'ln-charge Alliance Air rQMI Dy.QM/ Post Holder.
I
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Page 4.7 - 3
L_
AASL/CAMO/QAPM
tOlI'liB ll~G
ALL·' A NeE AI R.
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. QUALITY AUDIT PROCEDURE MANUAL
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AIRliNE ALliED SERVICES liMITED AASL/o.MO/QAPM/01
liIT~ i!f ~eri. QUAUTY AUDIT PRoa:OURE MANUAL PART'S SECTION "5.11
AUIAN&f AJft QUALITY AUDIT CHECKLIST issue-tv P-ev-O . MAR 1'6
AASL/QAPM 011 ACL11
AUDIT CHECK LIST 11- CONTRACT€D MAINT.eNANC£ ORGANIZATIONS
PART A- CONTRACTED MAINT.eNANC£ ORGANIZATION
Name of Organization
Location
Location of Main Base
/ ·Name of Engineering IIC

.
\ <: ,j
Name &. Designation of Auditor .
Date of Audit
SIN ITEMS OF INSPECTION I OBSERVATIONS
(A) Approvals Details
(1) Check that the organization is having valid DGCA/fAA /

EASA / CAAS/local Authority approvals.
, (2) Check Organization structure including QC set-up.
(B) Facility &. Infrastructure Available

(1) . (i) Check availability of suitable building / hangar /
space and all facilities required to carryout the work
to be contracted. ;
{ii) Check availability of necessary tools and equipment

, with respect to the work. to be contracted, and that
/ all tools are calibrated for the use during the
contractual period.
(2) Check that proper environmental conditions are
available inside the work / storage premises.
(3) Check the condition and availability of dedicated stores

for necessary spares & consumables, including receiving
inspectors training program {initial & recurring) .:
(4) Check that spares obtained from approved sources only

are used for aircraft repair and maintenance work.
(S) Check that no shelf life expiry items are available in the
hangar / stores.
(6) Check that adequate precautions are being taken to
protect the open hydraulic pipelines / electrical
connectors whilework is being performed on the
aircraft or components.
~
Page 5.11- 1
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AIRliNE ALLIED SERVICES liMITED, AASl/CAMO/QAPM/Ol
lilT ~ ill tl ~li!' QUAliTY AUDIT PROCEDUR-E MANUAL PARTS .S€CTlON 5,.11
AlUANtfMR QUALITY AUDIT CHECKLIST Issue-IV Rev-() MAR is
! ,.
!
SIN ITEMS OF INSPECTION ~ OBSERVATIONS
I ,
(<:) Manpower, Availability
(i) Check availability of appropriately liGenced,I approv€d

Engineers, their licence I·approval coverage with respect
to tile work to be contracted. J
.I
(2) Check availability of appropriately qualifl€d and
experienced technicians with respect to the work to be
contracted.
(3) Check type of training and periodicity of continuing

training.
(D) Previous Experience Of Organization
(1) Gieck whether organization has previously carried out

similar inspection on tf"\e same type of aircraft.
(2) Name of the operators for which same type of aircraft

are regularly being serviced by organization.
{1:} Documentation & Procedures

(i) Check whether the organization has an approved
Quality Control, Manual I equivalent document.
(2) Check whether updated Aircraft Maintenance Manua{ I.

Structure Repair. Manual I Repair Station Manual are
avaifable with the organization.
{3) Check the system of documenting the work carried
outon aircraft.
!" .....
)
(4) Whether a proper procedure exists for handing over 1

taking over the job at the time of shift Change.
(5) Check the availability of mandatory modifications I SBs

I ADs / SILs I CPCP and other documents.
(6) Check whether the system of monitoring the
compliance of mandatory modifications / SBs / ADs is
existing.
(7) Check that proper tags are being used for serviceable
and unserviceable aircraft components.
{8) Existence of Major def€Ct reporting system /

unakworthy conditions .
Page S.U - 2 '

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~!iTf~ilf ~i!f~ QUALITY AUDIT PROCEOURE MANUAL PART'S SECTION'S.11
A1HAN~f AIR QUALITY AUDIT CHECKLIST Issue-IV Rev-O MAR 16
SIN ITeMS OF INSPECTION OBSERVATIONS

(9) Blsure maintenance organisation has an indepen<Lcm:
Quality Assurance (QA) Programme that:
I
i. Monitors compltance with applicable ,
I
I
regulations, requirements and tRe
Maintenance PrQC€dur-€s Manual (MPM)
/Quality Manual.
ii. Addresses the specific 'requirements Of the-
Operator, as specified in the maintenance'
agreement. 1
~
iii. Is under the sole control of the Qua1ity',~
I
I Manager or the person assigned.
I,
i
! {lO) Ensure maintenance organisation has an independent
Quality Assurance Programme that -comorlses the
I following speoflcations and corarol processes:
I,
a) SpecifICations
I "
i. An internal audit/evaluation and -survelllanoe

program.
ii. An established audit schedule.
iii. An established auditors'tf'aining program.

1
iv. A record of audit findings and 'corr.ective
and/or preventive actions.
v. Assurance of appropriate corrective and/or

preventive action .
.... "
(
vi. All elements necessary to confirm the
maintenance organisation is in comollaoce
with the applicable f'€gulations and the MPM f
Quality Manual.
vii. The QA programme confirms all referenced
procedures remain applicable and effective.
b) Control Processes
i. An initial evaluation, using the published
checklists that rover all aspects of the
maintenance organisation technical activities,
conducted within 12 months (or 24 months
with' appropriate management approval)
following the date that the operating
certificate is issued.
ii. Recurring evaluations conducted at intervals
. established in the approved MPM. / Quality
,_,
Manual.
Page 5.11 - 3.
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AIRliNE ALliED SERVICES-UMITED AASLjCAMO/QAPM/O'l
AmiiH,~trc ' QUAlITY AUDIT PROC-EDURE MANUAL PARTS "SECTION '5 .11
AltIANCEMR QUALITY AUDIT CHECKLIST Issue-IV R-ev-O MAR rs
SIN ITEMS OF INSP£CTION o BSI;RVATIONS

iii. Records of findings of compliance and non-
compliance resulting from the, evaluations
required by i) and iO.
iv. Procedures to .ensure the , findings of tile
evaluations are communicated to -the person
appointed and made avaHable to the
Operator.
v. Where appropriate, 'immediate and long-term
actions to correct the root cause of -each
noncompliance noted.
,
vi. Follow-up procedures to, ensure nec-essary
corrective/preventive actions (both immediate
I and long-term) imptement€d
Maintenance Organisation are effective.
by the
II vii. A recor-d-keeping system to ensure details of
I evaluation findings, (X)I'r-€CtNe actions,
preventive actions and follow-up are recorded
,J and that the records are retained for two
" ] complete evaluation cycles.
,-
(11) Ensure maintenance organisation has a process for

periodic review of the QA Programme -by the Quality
Manager or the person assigned - managerial "
responsibility for the programme for the purpose of

ensuring compliance with current requirements, of the
Maintenance Programme and the MMM./Quality
Manual.
(F) Findings/Remarks ;_
Plaoe:
~
Date: Name of the Auditor Signature of the Auditor
Page 5.11 - 4
AIRLINE ALLIED SERVICES LIMITED AASljCAMO/QAPM/Ol
/JiiJriilT ·~lIl· QUAlITY AUDIT PROCEDURE MANUAL PARTS SECT10NS.1l

AlUANCEAIR QUALITY AUDIT CHECKLIST Issue-Iv Rev-O MAR 16
. .
PART 8- MAINTENANCE HANDLING f:VAl.UATION

FOR TRANSIT I TERMINAL TRANSIT CHECKS
,
STATION AIRLINE! AMO DAl1::
1. Obtain Organizational Charts.
2. Name / Designation / e-mail id / SITA Code / Telephone.Numbers of followiilg Personnel:
a) Quality Manager:
b) -Maintenance Manager (In charge of Technical/Ramp Handling at Station)

(
\ " ._/
c) Material Management Manager {Handling of spar-es and storage)
d) Technical Ramp Handling Personnel on 24 hrs. 'Shift duty.
e) Refueling agent
3. Aircraft Types handled including foreign carriers
4. Aircraft / Engine Types owned by handling company and their

quantity
5. Certification / Approvals systems adopted by the Company
(····9· Foreign certification/Approvals authority held by the company:
6.1 FAA repair station reference number i
6.2 CAA / EASA approved organization reference number
6.3 Any other approval/recognition / authorization from any other Aviation Agencies /
Authorities.
7. Availability of Company Engineering Procedures manual and referenoe
8. Licencing / Approval Systems and methods used by the company
9. Training Policy Syllabus leading to the grant and issue of an aircraft maintenance engineer's license I
approvals
"""-:::;\'1<1"'" ~
Page 5.11- 5
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I ,.AiilTga ~iH QUAliTY AUDIT PROCEDUREMANUAl PARTS SECTION'S.11
I· AlliANCE AfR QUALITY AUDIT CHECKLIST I~-IV Rev-O MARt6
10. Level of maintenance work approved and conducted by the 'Company
11. -Level of workshop support available at the station
12. Availability of tools, equipment, manuals for the maintenance wor1c belng"'<:ootra<ied
13. Availability of hanger space in case of anengine change or major wor1< i"€quired and jf available its
! size
,
[ (
·14. Availability of facilities for aircraft jacking:
lYpe(s) of Airc-r.aft:
1'5. Availabi1ity of engine change facilities equipment and boroscope kit.at the station
I
i
1~. Obtain list of Aircraft (jround Support "Equipment including its capacity / model I Number: Available at
(
Station and attach. \
17. Availability of Aircraft recovery equipment and procedures atstation and details of its owner /.custodian:
18. Obtain applicable cockpit panel layout diagram from the company aimaft flight Operation Manual
c. . '
19 . Obtain aircraft j apron layout drawing and information on runway length / width /lCN, ffiR bays, etc
20. Availability of required spares on pool at the station
.'
21. Availability of Engineering Ground Support Equipment as per list
22. Availability of aircraft marshaling crew and equipment as required . ."
23. Storage space avalleble:

i) Aircraft maintenance' equipment sq. meter/ft.
ii) Aircraft spares: sq, meter/ft.
24. Storage conditions:
o Temperature °Cj Of
ii) Humidity % -:::::
Page 5.11- 6
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~m~a- '~,2J,.~ , QUALITY AUDIT PRGa:DURE MANUAL PARTS SECTION 5.11
Atu~Ntl AIR QUALITY AUDIT CHECKUS'f Issue-IV Rev-O MAR 1'6
II ~
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iii), Dustfree --:- __ ~_
~v) RacKS ).
,,25. Oetaits of the fuel provider company:
1
-
i) Name of the Company :
ii) , Person In dlarge: "
'iii) . <ontacts:
1
OffiGe
(~> Mobile
J,e-mail id . /
'
:
,_ "Facsimile
iv) '1 Working hours from hrs. to hrs.
v) , Types of fuel Available:

]PI DERO 2494/ Shell Jet Al {VB/NO)
JP4 DERO2454 / Shell JP 4{Y-ES/NO)
vi) Hydrant - Number of bays available with Jet A1 ]
Bowser - Number Available
j
"j
;
-capacity of .each Bowser ,
'1 ..) Oefueling facility available (YES/NO)

" VII
Auditor Name / Designation,__ ~ __ Signature -----,
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AIRliNE AWED SERVICES UMITED AASl/CAMO/QAPM/Ol
QUALITY AUDIT PROCEDURE MANUAL PART'S SECTION 5.14
QUALITY AUDIT CHECKLISTS Issue-'IV Rev':'O, MAR 1'6
AUDITCHECKUST- AASLlQAPM 01/ACL14

AIRCRAFT AUDIT CHECKLIST
Note: Accompany a CAR 145 AMf./ CRS Signatory during this part of aircraft physical survey.
Note: (indicate N/A if not applicable)
. INT-ERIOR INSPECTION
Examhiethe C of A, ARC and C of R certificates to ensure the following:
1. Certificates are current and valid
2. Both certlficates contatn the same model, serial, and registration numbers
3. last ARC iscurrent
Flight Deck Inspection
Instrument security and range markings

Windows '(delamination, scratches, crazing, and general visibility)
c. £met:gencyequipment
d. Seal on medical kit (if located on flight deck)
e. Seat belts and shoulder harnesses (Technical Standard Order making,
metal-to metal-latching, and general condition)
f. Aircraft configuration conforms to approved documents
g. Dent and Buckle Chart is maintained and is on-board.
2. Check the following in the cockpit:

a. Interphone system - select Comm 1and·Comm2 to ensure systems are
working,
h. Test the TeAS & fGPWS system on Test Mode,
c. ' Test the ELT for operation and recording of signal in the portable tester
for ELT 406, .)
d. VHf communlcatlon/ VOR system for operation,
e. HF system for operation including S£l"CAl check,
f. WX Radar system for operation (TEST MOD£ONlY},
g. Operational test of CVR including all the four channels,
h, Crew seat including the jump seat, if installed, to ensure .the seat is
serviceable and that seat belt and shoulder harnesses areavailahle.
i. Check General Cleanliness ofthe
Page'S.14 - 1
AIRLINE ALLIED SERVICES LIMITED AASl/CAMOlqAPM/Ol
PARTS SECTION 5.14
3. Documents on board: (indicate N/A if not applicable)

Check condition and presence of:
Check condition and presence of~
C of R Aircraft Station Ucense
ARC C of A Flight Manual
Tech. log
Certificate of Insura nee
I
I
Noise Certificate
MEL
I
A.O.C. .
I Wt. & Bal. Report
CRS OPS. MANUAL
I 'Cabin Crew Manual
Check chocks are in position as per AMM I company requirement.
.Check landingGear sleeves/pins are installed (if applicable).
Check Pitot static covers are installed with "Remove Before flight" streamer.
Check Airframe blanks are installed with "Remove Before Flight"streamer.
Check Engine covers are installed with "Remove Before Flighf'st1"eamer.
Check all doors and windows closed.
Check cockpit exterior covers are installed {if applkable).
Check Flight control surfaces locked externallyor internally.
Check General Cleanliness from exterior.
Page 5.14 - 2
AIRLINE ALLIED 'SERVICES LIMITED MSLjCAMO/QAPM/Ol.
I-' m~ill lUll l-------'Q::_U_A_LITY

__ A_U_D_IT_P_R_OC_E_DU_R_E----,--M_AN_U_A_L--+_P~AR-T_5-+-_SE------,Cl1_O_N_S_.1_._,.4_--;
AlUAm m QUALITY AUDIT CHECKLISTS Issue-IV' Rev-O 1 MAR 1~
AIRCRAfT UNDER MAINTENANCE:

. Check maintenance facilities and equipment are adequate for the maintenance
performed.
Checkdeanliness at work place, .
Check blanks instaHed on removed components.
Checkblanks installed on disconnected plumbing and open ports on aircraft, engine,
APU.
Check removed components stored on racks with identification label "Component
Holding".
Check Test Equipment in use is.calibrated.
Check Special tools in use arecalibrated.
Check use of tools, equipment by staff as per contracted car 145 AMO MOE __ .
Check Maintenance Data for the Check is available (Inspection-Call Out, AMM,
Procedure Sheet, AD, S8, SL).
Record the Revision status of AMM I TSM used,
Check use of appr-oved Procedure Sheets.
I
Check maintenance / alterations performed meet methods, standards and techniques
given in Manualsl 58s.
'! Check recording in NRC/ IDS of additional work like access panels opening, closing
and component removal. .
Check correlation of ~tems of NRC! IDS with the called out task item.
Check Sign-off of tasks /jobs by Techs & AMEs as the job progresses.
Compliance of reporting of Major Defects as per MOE _..----'--_
Compliance of Release to Service procedure as per MOE _
Check work is being performed under the supervision of Certification Authorization
holder.
Check for proper parking as in la and Ib above.
Aircraft.earthed, if inside the hangar.
Check that GPU immobilized with chocks. '
Check that rectifICations of line def€Cts as per MOE __ are being carried out.
Check aircraft maintenance personnel at work are not under the influence of
psychoactive substances. .
Check no illegal documents, like note books used in lieu of FRB.
Page 5.14 - 3
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM/O 1
.llITftlUl QUALITY AUDIT PROCEDURE MANUAL . PARTS SECITON5.14

AllIANCf AIR QUALITY AUDIT CHECKLISTS 15~ue-IV Rev-O MAR is
Cabin Inspection. Inspect the cabin, to include the following
I
I
.1
t
I,
I
1. lavatory to ensure the following:
{a} Smoke detection system is installed
(b) "No Smoking" placards are posted
(cl Ashtrays are available outside the lavatory
(d) Check General Cleanliness
2. Flight attendants seats, to include
(a) Pulling the jump seat down to ensure seats in the path of the exits
retract
(b) Inspecting seat belts for Technical standard Order marking, metal to
metal latching and general condition
(c) Check General Cleanliness
3. Cabin emergency equipment, to include the following:
(a) Flight attendant flashlight holder

i
!: (b) Slide containers, to ensure containers are properly marked for content.
li Check for last inspection date and pressure of slide inflation bottle if visible.
I
I
(c) Medical kit (if not checked on flight deck).
(d) first aid kit (seal and securttv)
(e) Emergency oxygen for proper pressure and security.
(f) Megaphone(s}, if installed, forsecurity and generalcondition.
(g) fire extinguishers for security, pressure, seal, and date of last inspection.
(h) life raft storage markings (if raft is required)
(i) Emergency briefing cards (random sample)
(j) General conditions of emergency floor path lighting system
(k) Placementof all "Emergency Exit" signs
(I) Presence and legibility of "Emergency Exit" operation instructions
Page 5.14 - 4
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPMjO 1
f1i!11j~ ~~c QUALITY AUDIT PROCEDURE MANUAL PARTS SECTION 5.14

AlllANGUIR QUALITY AUDIT CHECKLISTS Issue-IV R€v-O MAR 16
(m) Placarding for location of all emergency equipment
(n) Life preservers (vests)
4. Passenger seats, to ensure the foil owing:
(a) • Seats adjacent to emergency exits do riot block exit path
(b) Seats are secure in seat track (random sample)
(c) "Fasten Seat Belt" indications are in view from all seats
(d) 'Seat belts have metal-to-metal latches and .are in good condition (random
sample)
I
, ! 5. Galleys/service centers, to include:
'j (a) Trash bin lids for fit
!
(b)' Storage compartment restraints
(c) Galley supply storage
(d) Check General Cleanliness
6. Overhead baggage compartment for the following:
(a) Weight restriction placards, if applicable
(b) Proper latching of the doors, when applicable
(c) Check General Cleanliness
Inspect the Cargo Compartment
(a) Cargo compartment fire protection is appropriate for its classiflcatlon
(b) Cargo liner is free from tears and/or punctures. If these are noted, i
structure behind liner for damage, e.g. stringers, circumferential, etc. Ensure
tape is proper type and in good condition.
(c) cargo door is free of fluid leaks and structural damage
(d) Fuselage door structure and sill are free of damage
(e) Smoke detectors are in satisfactorycondition
(f) Lighting is operable and protective grills are installed
(g) Cargo flooring is free fromstructural or otherdamage
(h) , Pallet posttlons/compartments are placarded for position identification and

weight limitation.
Page 5.14 - 5
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[ AIRUNE ALUED SERVICESLIMITED AASL/CAMO/QAPM/Ol
QUALITY AUDIT PROCEDURE MANUAL PARTS SECTION 5.14
r
AI'Riam
, AlllANCf AIR
QUALITY AUDIT CHECKLISTS Issue-IV Rev-O 'j MAR 16
I
2. Inspect pallet system, if applicable.Ensure the following
(a) Ball mats are serviceable, e.g., no broken or missing balls
(b) Forward, aft, and side restraints are serviceable
(c) Roller assemblies are secure and have no missing or broken ratters
3. Ensure the 9G forward restraint net is serviceable, if applicable.
4. Ensure that cargo restraints for bulk loaded cargo are adequate
., ,',
5. Inspect fire extinguishers for inspection due dates and pressure
"
6. Check General Cleanliness
j'"'' '\
\" .. ) EXTERIOR INSPECTION
Inspect the landing gear and wheel well areas for the follbwin,g:
1. Any indication of wear, chafing

I lines, chafing wires, cracks, dents, or other
damage
2. Structural integrity of gear and doors (cracks, dents, or other damage)
3. Hydraulic leaks (gear struts, actuators, steering valves, etc)'
4, Tire condition
5. Tire pressure (if pressuf'€ indicators are installed)
6. Wheel installation and safety locking devices
\,
7. Wear, line securitv.Ieaks and installation of brakes
8. Corrosion
!..
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i Inspect the fuselage and pylons, to include the following:
II
i,
,,
1. Structure for cracks, corrosion, dents, or other damage
i 2. Fasteners (loose, improper, missing)

'j
3. Radome for general condition
Page 5.14 - 6
AIRliNE ALLIED SERVICES liMITED AASl/CAMO/QAPM/Ol
QUALITYAUOIT PROCEDURE MANUAL PARTS SECTION 5.14

~l'milN'
. AlLlANCfMB ·QUALITY AUDIT CHECKLISTS issue-IV ·R€v-{l 1 MAR16
I
.! 4. Pitot tubes for general condition
.
5.. Static ports [cleanliness and obstructions)
6. 'Stall warning devices and other sensors
7. Antennas {security and indications of corrosion]
8. lavatory servicing areas (evidence offresh bluewater streaks)
9. <·.cargo compartments for integrity of fire-protective liners (no 'holes or

unapproved tape used for repairs)
10. ··t:mergencyexitidentlfication!markings
.. .
11. . Registration marking (legibility)
12. Installation of manufactur-ers' data plate & owners' name plate

I
13. AI! llghts igeneral condition, broken1enses, etc)
I
14. Check -General'Cleanllness ;
I
Inspect the wings and pylons to include the following:
1. Structure for cracks, -corros ion, dents or other damage
2. .. leading edge (dents and/or damage in line with engine inlets)
I 3. Registration marking (legibility)
4. Leading edge devices {when extended, check for actuator teaks, general
condition of lines, wires and plumbing}
5. . AI! lights (general condition, broken lenses etc)
6. Flaps (cracks, corrosion, dents, and delamination)
7. Flap wells (general condition of lines, wi res and plu mbing]
8. Static Dischargers/wicks: Check for condition and number missing
9. Ailerons and aileron tabs (cracks, corrosion, dents, delamination)
10. Access door, inspection panels, and blowout panels (missing, loose,
improperly secured)
Page5.14-7
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AIRLINE ALUED SERVICES LIMITED MSL/CAMOjQAPMjOl
QUALITYAUDIT PROCEDUREMANUAL PARTS SECTION 5.14

,AflMflHl
·1
. AWANUAIR QUALITY AUDIT CHECKLISTS Issue-IV Rev-O 1. MAR 1~
I CheckGeneral Cleanliness
I
lnspect the engines, to includethe following:
Inspect the propellers, if installed, for thefollowing:
1. leading edge ofpropellerfor cracks, dents, and other damage
2. De-icer boots fa r signs of dete riarat ion and security
3. Spinners for security, cracks, and evidence of fluid leaks
4. CheckGeneral Oeanliness
..
'
Inspect the empennage, to include the following
1. leading edge for dents
2. All lights (general condition, broken lenses, etc.)
I 3. Missing static discharge eliminators
4. Elevator, rudder, and tabs (cracks, corrosion, dents, and delamination)

I
I 5. . Elevator and rudder power unit for evidence of hydraulic leatr>s
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6. CheckGeneral Cleanliness
Page 5.14 - 8
............ _-_ .._---_ _-

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AIRLINE ALLIED SERVICES LIMITED MSL/CAMO/QAPM/01
! l?iH QUALITY AUDIT PROCEDUREMANUAL PARTS SECTION 5.14
m AlB ~::__-Q-U-'-A-U-TY-A-U-D-I-T-C-H-EC-K-lI-S-T-S-~I:---ls-sue--I-V---t~Re-v--O---,--M-A-R-l-:6----1
findings
Item Findings
<:omments
. t
.!
Page 5.14 - 9
AIRLINE ALUED SERVICES UMITED AASljCAMOjQAPMjOl
.amS~ ~aiI QUALnY AUDIT. PROCEDURE MANUAL PARTS SECTION 5.1"5
AHlANCf AIR f---=----Q~U-Al-I-TY-A-U....:..O-IT-<:-H-EC-K-t.-IS-TS---+~iss-ue--I-V--+-R-e-v--O----.---M-A-R-1-6----i
AUDITCHECKUST- AASUQAPM 01/ACL15

(Aircraft at Manufacturer 'Facility)
AIRCRAFT PHYSICAL SURV..r:V
1. Aircraft Registration:
2. Aircraft Type/Mode{:
3. Serial Number:
4. Date of survey:
location:
5. Registered Owner/Operator":
6. Name of responsible CAMO:
7. Name of CAR 145 Maintenance Organisation:
8. Aimraft status during Survey: Main Base 0 Line Station 0 Hangar 0 Ramp 0 Transit 0
Heavy Maintenance 0 .light Maintenance 0
11. Aircraft surveyed for: issue of ARC Extension of ARC issue of -c of A Extension of C of A issue of
I Export C of A
12. Survey Comments:

.
General Airframe:
General Power plant: .

Suitability offacifitiesfor work on progress:
3. Documents on board: (indicate N/ A if not applicable)

Checkcondition and presence of:
CofR
'0 Ale Station lk:ense: 0
..
CofA
0 ARC 0
Flight Manual
'0 Tech Log 0
Certificate of Insurance'
0 Noise certificate D·
MEL
0 AOC
0
Weight & Balance Report :
0
Page 5.15 - 1
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AIRliNE ALLIED SERVICES UMITED AASLjCAMO/QAPM/Ol
QUALITY AUDIT PROCEDUREMANUAL PARTS SECTION 5.15

I ~l'l1liu!
., AlUANUm
1"
!
QUALITY AUDIT CHECKLISTS Issue-IV Rev-O 1 MAR 16
INTERIOR INSPECTION
Flight Deck Inspection
1., Inspect the following
a. Instrument security and range markings

b. Windows (delamination, scratches, crazing, and general visibility)
c. ' Emergency equipment
I
i d. Seal on medical kit (if located on flight deck)
I, e." Seat belts and shoulder harnesses (.Technica'iStandard Order making,
metal to metal latching, and general condition)
f. Aircraft configuration conforms to approved documents '
g. Dent and Buckle Chart is maintalned and is on-board.
2. Check the following in the cockpit:
a. Interphone system - select Comm 1 and 'Comm2 to ensure systems are

working,
b. Test the TeAS & EGPWSsystem on Test Mode,
Co Test the ElT for operation.
d. VHf communication/ VOR system for operation,
e. Hf system for operation including SElCAl check,
f. WX Radar system for operation ,TfST MODEONLY),
g. Operational test of CVR including all the fourchannels,
h. . Crew seat including the Jump seat,' if installed, to ensure the seat is
serviceable and that seat belt and shoulder harnesses are available.
/ \
\, i. Check General Cleanliness of the cockpit.
Page 5.15 - 2
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM/Ol
1!IT~i!ll,li!ll QUALITY AUDIT PROCEDURE MANUAL PARTS SECTION'S.lS

lOmE m t-------==-------Q-u-A-LI~TY-A-U-D-I-T-C-H-E-C--'-K-L1-S-TS-"--+-Is-sue--I-V-+-Re-v--o---'--M-AR-lb---J
AIRCRAFTPARKED:
Check chocks are in position as per AMM / company requirement.
Check landing:Gear sleeves/pins are installed (if applicable).
Check Pitot static covers are installed with "Remove Before Right" streamer.
·1 Check Airframe blanks are installed with "Remove Before flight'l st-reamer.
I Check Engine covers are installed with "Remov.e Before Flight" streamer.
I
Check all doors and windows dosed.
Check cockpit exterior covers are installed (if applicable).
Check Flight control surfaces locked.externally or internally.
Check-General
Cleanliness"fromexterior.
Cabin Inspection. Inspect the cabin, to include the following
I
I
·1
I
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1. lavatory toensure the following:
(a) Smoke detection system is installed
:1
(b) "No Smoking" placards are posted
(c) Ashtrays are availableoutside the lavatory
(d) CheckGeneralCleanliness
2. Flight attendants seats, to include
(a) Pulling the jump seat down to ensure seats in the path of the exits
retract
(b) Inspecting seat belts for Technical standard Order marking, metal to
metal latching and general condition
(c) CheckGeneralCleanliness
Page 5.15 - 3
I,- -- ~l-'iIl~ilUC
AIRLINE ALLIED SERVicES liMITED
PARTS
AASL/CAMO/QAPM/Ol
l
I _AUIANCfAIR Issue-IV MAR 16
I
3. Cabin emergency equipment, to include the following:
(a) Flight attendant flashlight holder
(b) Slide containers, to -snsure 'Containers are properly mar-ked for content,
Check for last inspection date and pressure of slide inflation bottle if visible.
(c) Medical kit (if notchecked on flight deck).
(d) First aid kit (seal and security)
1- '{e] Emergency oxygen for prop~r pressure and security.
(f) Megaphonets], if installed, for.securitv and general condition.

('I
\- ....' (g) Fire extinguishers for security, pressure; seal, and date oHast inspection.
(h) Ufe raft storage markings (if raft is required)
(i) Emer.gency briefing cards (random sample)
0) General conditions of emergency floor path lightingsystern
(k) Placement of all "Emergency Exit" Signs
(I) Presence and legibility of "Emergency Exit" operation instructions
(m) Placarding for location of all emergency equipment
(n) life_ preservers (vests)
4. ~assenger--seats, to ensure thefollowing:
(a) --Seats adjacent to emergency exits do not block exit path
(b) Seats are secure in seat track (random sample)
(c) "fasten Seat Belt" indications are in view.from all seats
(d) , Seat belts have metal-to-metal latches and are in good condition {random
sample) _
s. Galleys/service centers, to-include:
(a) Trash bin lids for fit
(b) Storage compartment restraints
(cl Galley supply storage
(d) _ Check General Cleanliness
6. Overhead baggage compartment for the following:
(a) Weight restriction placards, if applicable
(b) Proper latching of the doors, when applicable
(e) Check General Cleanliness'
Page 5.15 - 4
AIRUNE ALUED SERVICES UMITED MSL/CAMOjQAPMjOl
QUALITY AUDIT PROCEDURE MANUAL, PART"'S SECTION S.15
QUALITY AUDIT<:HECKllSTS, Issue-I:V MAR 1'6
Inspect the Cargo Compartment
(a) Cargo compartment fire protection is appropriate for its classification
(b) Cargo liner is free from tears and/or punctures. If these are noted,
structure behind liner for damage, e.g. stringers, circumferential, etc. Ensure sea1i
tape is proper type and in good condition.
(c) Cargo door is free of fluid leaks and structural damage

, '\
! I
\"., .. ,/1 {d) fuwlage-door structure and sill are free of damage
(e) Smoke detectors are in satlsfactorv condltlon
if) .lighting is operable and protective grills are installed
(g) -Cargo flooring is free from structural or other damage
~. 1:nsure that cargo restraints for bulk loaded cargo are adequate
3. 'Inspectfireextinguishers for inspection due dates and pressure
4. ' Check'General Cleanliness,
EXTERIOR INSPECTION
Inspect the landing gear and wheel well areas for the following:
1. Any indication of wear, chafing lines, chafing wires, cracks, dents, or other
damage
2.. Structural integrity of gear and door'S (cracks, dents, or other damage)
3. Hydraulic leaks (gear struts, actuators; steering valves, etc)
8. Corrosion
Page 5.15 - 5
AIRLINE ALLIED SERVICES LIMITED AASL/CAMO/QAPM/O 1
QUALITY AUDIT PRocEDURE MANUAL PART'S SECTION S.lS
~l'mjiUl
, , ' AlllAmAIR
QUALITY AUDIT {;H£CKLISTS Issue-IV Rev-O I MAR 16
Inspect the fuselage and pyJons, to include the following:
Structure for cracks, corrosion, dents, or other damage
2. fasteners (ioose, improper, missing) ,
3. Radome for.general condition
, 4. Pitottubes for general condition

1"',\
(. ) 5. 'Static ports Icleanllness and obstructions)
6. Stall warning devices and other 'Sensors '
! 7. Antennas'[securitv and indicati ons of corrosion}
I 8. lavatory servicing areas {evidence of fresh blue water streaks}

t
9. Cargo compartments for integrity of fire-protective liners {no holes or

unapproved tape used for repairs}
10. 'Emergencyexit identification/markings
1 'l, Installation of manufacturers' data plate & owners-name plate
12. Check-General Cleanliness
Insp.ect the wings and pvlons to include the following: .

/" ...
l, 1
1. . Structure forcracks, corrosion, dents or other damage'
2. Leading edge (dents and/or damage in line with-englne Inlets)
3. Registration marking{legibility)
4. leading edge devices (when extended, check ·for actuator leaks, -general
condition of lines,wires and plumbing)
5. All broken lenses
6. flaps (cracks, corrosion, dents, and delamination)
7. Flap wells (general condition of lilies, wires and plumbing)
8. Static Dischargers/wicks: Checkforconditlon arid number missing
Page 5.15 -15

AIRLINE ALliED SERVICES LIMITED .AASL/CAMO/QAPM/Ol
QUALITY AUDIT PROCEDUREMANUAl .pART 5 SECT10N~.lS

~I'llilm
AlllAmm QUALITY AUDIT CHECKLISTS Issue-IV Rev-o'1 MAR 16
I· 9. Ailerons and aileron tabs (cracks.corrosion, dents, delamination)
10. Access door, inspection panels, and blowout panels (missing, loose, or
lrnproperlv secured)
11. CheckGeneralCleanliness
Inspect the engines, to include the following:
Inspect the propellers, if installed, for the following:
I
1. Leadingedge of propellerfor-cracks, dents, and other damage
2. De-icer bo_?tsfor signs of deterioration and security
3. Spinners for security, cracks,and evidence of fluid leaks
4. Check'GeneraI Cleanliness
Inspect the empennage, to include the following
2. Misslngstatic dischargeeliminators
3. Elevator, rudder, and tabs (cracks,.corrosion, dents, and.delamination)
4. Elevator and rudder power unit for evidence of hydraulic leaks
5. CheckGeneralCleanliness
Page 5.15-7
AIRliNE ALliED SERVICES liMITED . AASL/CAMO/QAPM/01
f1i:1!t~ Il~H QUALITY AUDITPROCEDURf MANUAl· PARTS SECTION 5.15
.. AlUm! ArB QUALITY AUDIT CHECKLISTS Issue-Iv Rev-O MAR 16
! . Findings
t Item Findings
<;omments
~
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Page 5.15 - 8
AASL/CAMO/QAPM
tDiHli 1lli
·ALLIANCE AIR
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PART 6
:!
Quality Audit Documents
and Fo.rms·
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AIRliNE ALliED SERVICES liMITED AASL.jCAMO/QAPM

QUALITY AUDIT PROCEDURE MANUAL·· PART 6 S£CTION 1
illT~~ {!'~a
LlANCf lift QUALITY AUDIT DOCUMENTS
Issue-IV Rev-O MAR 1'6
AND FORMS
DEFICIENCY REPORTING & CORRECTIVE ACTION OF AUDIT

DIVISION I SECTION: REF:
Procedure r=J Area of~urveillance:
Product c::::::::J level of 'Finding CJ

Non-Conformit~ I Deficiencll Details:'
SIN Name of the Auditor{s) Signature Date

01.
02.
Divisionl Section/Shol;!'s Root Cause Anal~sis litem wise}:
Name of the Auditee I Representative Signature Date
Division / Section / Shop's Corrective Action Plan (CAP) with Target Date (Item wise):
Corrective/Short Term Plan/Target Date:
Preventivel Long term Plan/Target Date:
Name of the Auditee IRepresentative Signature Date

Corrective Action Details:
Target Date of completion Date Item Completed Signature of Auditee I His Rep
Follow u,I;!Action of Auditor

Satisfactory CJ Unsatisfactory CJ
Remarks, if any:
Name of Auditor(s) Signature Date

EVALUATION OF CORRECTIVE ACTION BY QM
Satisfactory c::::::::J Unsatisfacto ry CJ

CLOSING .COMMENTS, if any:
Signature & Name Date
Note: Use Separate Sheet for each Non-conformity I Deficiency Details ~~i~,:"1 ~-
Page 6.1 - 1
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~ .""" Ma""" !1~

<J <>
*' ..-108,nee . ." *

All.
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AIRLINE ALUED SERVICES LIMITED AASL/CAMO/QAPM
QUALITY AUDIT PROCEDURE MANUAL PART 6 SECTION 3
/-lBJfi!J\?~H
QUALITY AUDIT DOCUMENTS
ALlIAN'CEAIH lssue-IV Rev-O MAR 16
AND fORMS
PRODUCT AUDIT FORM

Date: ----;__
1.· PART -DESCRIPTION
2. PART NO.
3. SERIAL NO.
4. ENGINE/APUTYPE
5. PRODUCTSTATUS IN PROCESS I FIN1SHEQ CONDITION
CHECKUST
1. Check the revision status of the OEM's Manual OK/NOTOK
2. Check revision status of the applicable Procedure sheet OK/NOTOK

.and its 'Completion I Certification
3. Verify Part No. & Serial No on the part tallies with that on OK/NOTOK'
the Label
4. Check the physical condition of the part OK/NOTOK
5. Carry out random check on the part for dimensions/ OK/NOTOK

status / conformance to manual requirements, etc.
6. Carry out random check on the condition of the tools I OKI NOT OK
fixture required.
Remark by the Auditor
Corrective action taken (if any):
Engineer/Section In-charge Auditor
Page 6.3-1
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I AIRliNE ALliED SERVICES UMITED AASL/CAMO/QAPM
I QUALITY AUDIT PROCEDURE MANUAL PART 6 SECTION 4
·nr l?.~~. QUAL.ITY AUDIT DOCUMENTS
• NCUI! Issue-IV Rev-O MAR 16
AND FORMS
Audit item Sub No. Audit Date:
Objective
I Evidence: (
I
..I SIN level Description of Findings .; Date of
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Page6.5-1

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Control No: AASL/CAMO/QAPM/___

"' err g i!I l2' � c

QUALITY AUDIT PROCEDURE MANUAL

APPROVED BY: QUALITY MANAGER, AIRLINE ALLIED SERVICES

ISSUE 4, Rev O, MARCH 2016

, ,Q,UALITY AUDIT PROCEDURE MANUAL

The QAPM is made availabte to all concerned to include: -

i) All amendments and / or revisions

ii) . Mandatory material, as required, by the applicable authorities

I Page 0.3 -.1

PART 3 QUALITY FEEDBACK AND REVIEW

PART 5 QUALITYAUDIT CHECKLISTS

PART 6 QUALITY AUDIT DOCUMENTS AND FORMS

6.1 DEFICIENCY REPORTING & CORRECTIVE ACTION OF AUDIT 1-1

5.4-4 MAR 2016 o 5.10-17 MAR 2016 o 5.12-26 MAR 2016 o

ISSUE NO. REV•.NO. DATE DATE REVISED

IssueUI Rev 0 JUN 2015 ' JUN 2015

Issue IV Rev 0 MAR 16 MARt6

HISTORY Of' REVISIONS

ISSUE REV. DATE OF EFFECTIVE ,

Issue 4 Rev 0 MAR 2016 f.1AR 2016 rormat change ..

Copy No. Distributed to

1 Delegated Accountable Manager

3 Quality Manager, AASL

II 4 Dy. Continuing Airworthiness Manager, Kolkata

.i . Manager {PPC), Delhi

0.9 AMENDMENT PROCEDURE

'TIle following amendment procedure has to be followed: '

AIRLINE AWED SERVICES LIMITED ' MSl/CAMO/QAPM

"Assessment: An appraisal of procedures or operations based largely on experience and professional'

Audit report: A'standardlzed-rneans of reporting the audit findings to designated authorities.

Certification. The process of determining competence, qualfkation or quality on Which an aviation

Comprehensive systems approach. The implementation of structured process

Conformance.The auditee meeting the standards or regulatory requhernents,

Page 0.10 --1

Bf·j!! ~~i QUALny AUDIT PROCEDURE MANUAL PART 0 SEcrrON 10

Documented: The state of an operational specification, as being published and accurately

. Implemented: The state of an operational specifiCation as being established, activated, integrated,

·Procedur¢: A specified way to carry out a process ..

System: A combination of interacting or interrelated .elements within an organisation functioning in a

AIRliNE ALUED SERVICES UMITED AASL/CAMO/QAPM

MOE --Maintenance Organisation ''Exposition

\. SIL --;:'Service Information t.etter

TCH Tvpe-Certltlcate Holder

t!I i!II j ill ~ ~ i

QU'ALITY AUDIT PROCEDURE MANUAL

Quality Audit Poli'cy

1.2 QUALITY AUDIT MANAGEMENT AND CONTROL

QUALITY AUDIT MANAGEMENT AND "STAFF .

FUNCTIONAL & ADMINISTRATIVE

1.3 DUTIES.AND RESPONSIBILITIES OF MANAGEMENT PERSONNEL

1.3.1 ACCOUNTABLE MANAGER

( CMD has delegated his responsibilities to Chief Operating Offtcer{'COO).

1.3.2 'Delegated Accountable Manager

,1.3.3 QUALITY MANAGER

He is responsible for monitoring and ensuring the following functions:

~,"FJfii Ul QUALITY AUDIT PROCEDURE MANUAL PART! SECTION 3

" , thatappropriate eorredfvemeasures can betaken if.deemed necessary. '

I" 1.3.4 Dy. QUALITY MANAGER

· 1.3.5 . LEAD AUDITOR

1.3~6 AUDIT TEAM MEMBERS! AUDITORS

1. Ensure complete cooperation with auditor'S.

I 1.4 QUALITY ASSURANCE AND QUALITY AUDIT PROGRAM

1.4.1.1 QUAUTY ASSURANCE REVIEW PROGRAM

1.4.2 QUALITY AUDIT PROGRAM