Salesforce Community

Personality Report
—
A Panaya Quiz Report

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3 Introduction

4 Overview of the Quiz

› Community Habits

› Community Experience

› Community Learning Preferences

› Community Values

6 Personality Types

› Savvy Superstar

› Brainy Superstar

› Success Superstar

› Social Superstar

12 So what is Panaya’s RDx for Salesforce?

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Introduction
A Community Reaching for the Stars
Have you ever walked into a Salesforce event and marveled at the many different types
of people in the room? From the social butterflies to the supremely tech savvy, it seems
everyone has something to bring to the table. It is because of these many superstars
that the Salesforce community is unmatched in the commitment and dedication of its
members.

Our goal was to find patterns through the many ways Salesforce members contribute
to the community by creating a personality questionnaire.

The Salesforce Superstar Quiz was created as a self-report inventory designed to

identify the strengths various personality types bring to the Salesforce community.
The quiz, developed by Panaya, scores responses to classify each person as one of
4 personality types. No one personality type is better than any other. The quiz simply
pinpoints strengths and the general method of contributing to the Salesforce community.
Read the report and discover how your peers responded to each question, the different
personality types, and how Panaya’s RDx for Salesforce can offer each personality type
the functionality they need to manage their Salesforce org better.

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An Overview of the Quiz
—
In this portion of the report we will analyze each quiz question and the data acquired from
200+ quiz responses. In a series of 10 questions, the quiz classifies personality types by
examining habits, experience level, learning preferences, and values.

Community Habits
A key point in determining personality type is understanding the habits of individuals within the
Salesforce community. Habits we included in the quiz focused on periodic actions members
of the community take, and how they interact with their peers.
Some questions, such as how frequently they post
28%social media about Salesforce
on 19 % topics had an
28% 19%
I rarely post I don’t do I rarely post I don’t do
social media social media
even spread of responses. We found people were
equally likely to be active as inactive, with 47%
26 %
stating 26
they rarely or never % post on social media 26%
I post every day
26%
I post a couple
I post every day I post a couple
times a day times a day
and 53% attesting to posting regularly (Graph #1).
Graph #1 | How often do you post Salesforce
related information on social media?

8% Other questions skewed

8%
Yes, I post every week Yes, towards
I post every weeka particular direction.
16% 16
Only 24% of respondents% created and posted their own
Yes, every 1-3 months
Yes, every 1-3 months
blogs, podcasts, or videos. Meanwhile, 68% said they
didn’t have any sort 9of
% channel to post their own content
9%
Yes, but can’t remember (Graph #2). Yes, but can’t remember

68%
the last time I posted on it

68%
the last time I posted on it

No No
Similarly, 71% of respondents admitted12to % rarely or
Graph #2 | Do you have your own Blog, 37%
never posting on Never,
forums to assist peers with
couple questions.
Once every
Podcast Channel, or Youtube Channel? too
busy for now
of days

(Graph #3)
17%
34
Out of all different social behaviors surveyed, respondents % seemed more likely
A few times a
week
to maintain
Several Times a

habits that involve dialogue, such as social media activity

month
and face-to-face event attendance.
(Graph #1 & #4) 65% of respondents stated they currently belong to a Salesforce community
group, with varying levels of participation (Graph #4).
15%
No - Not interested

37% 12% 20%

Never, too
Once every
couple of days
20% Yes - I am very active
busy for now No - Maybe in my group
someday

17%
34% Several Times a
week
19%
Yes - I am very
26%
A few times a
Yes - I occasionally
month active in my group
participate in my group

Graph #3 | How often to you help by responding to Graph #4 | Do you belong to a community group?
questions on #askforce, chatter or other forums?

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20%
Community Experience
We asked quiz participants to self-evaluate their
level of expertise with the Salesforce product.
The results showed a fairly even distribution 28%
across levels, with the highest level (master level), 24%
21%
unsurprisingly holding the smallest percentage 19%
of the sample size. However, the trend of more
respondents identifying as having a high level
of experience than low is notable (Graph #5). 8%
This can likely be attributed to the effectiveness
of the customer education Salesforce offers its
community. It is also a testament to the drive and Master Expert Advanced Average Beginner
commitment of community members to utilize Graph #5 What is your expertise level
for the Salesforce product?
these resources to become true experts in their
field.

Community Learning Preferences 46%

Individual preferences for learning are big
24%
indicators of personality type. Our main question
under this category focused on another self-
16% 15%
assessment, asking participants which method
of learning they favored when it comes to
Salesforce. Interestingly, a striking 39% chose All of Trial and error On my own At events
the above + Forums + resources and workshops
self-sufficient methods such as trial and error
What is your favorite way to learn new
and exploration of features on their own Graph #6 things about Salesforce?
(Graph #6).

91
Our second question sought to dive into the 61
proportion of participants who enjoyed learning
in a social environment. Salesforce, whether 42
directly or through community groups, offers
a plethora of events and workshops conducive
to learning. We asked our quiz participants
to select how many of these events they had 1 or less 2 to 5 6+
attended in the last year (Graph #7). Graph #7
How many Salesforce events/meetups
have you attended in the last year?

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Community Values
There are several values that Salesforce prizes and encourages in its community.
On their website, Salesforce identifies some of their core values to be innovation, equality,
opportunities and resources for customer success, and trusting relationships within everyone
in the community. We asked our participants which they valued most (Graph #8):

the product innovation 23%

the equality 17%
the resources 36%
the social opportunities 22%

Graph #8 | What do you value most about being a part of the Salesforce community?

We also asked our quiz takers to define themselves. It is interesting to note that almost a third
of the population considers themselves as leaders (Graph #9). This relatively high percentage
can be seen in the variety of thought leaders, MVPs, community leaders and more who all
put considerable time and effort into helping the overall community.

a socializer 15%
a learner 25%
an innovator 30%
a leader 29%

Graph #9 | I would describe myself as

Finally, as a fun Bonus question we asked which Salesforce Trailhead character each person
would like to be. Astro and Einstein dominated the results with 51% of all answers (Graph #10).

cloudy 17%
appy 12%
codey 20%
einstein 26%
astro 25%

Graph #10 | If you could be a Salesforce Trailhead character who would you be?

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Personality Types
—
Taking our quiz can give Salesforce community members some fun insights into the habits of
their peers and what role they personify within the Salesforce community. Learn about the
4 different personality types and see what percentage of the population shares your type
(Graph #11). If you still haven’t taken our quiz, click here to begin. Along with our fun personality
descriptions, discover which of Panaya’s RDx for Salesforce features suit your type best.

Panaya for RDx is a hot new solution created to help you implement changes to your Salesforce
orgs quickly without risk. Read below to learn how the RDx platform’s cool features reduce
time, cost and risk of any Salesforce change or customization by up to 50%.

42% Graph #11

The four different
personality types
Savvy Superstar

22%
Brainy Superstar

21%
Success Superstar

16%
Social Superstar

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 The
Savvy
Superstar
As 42% of the sample population, the Savvy Superstars are a critical component in the
Salesforce ecosystem. These are our overall problem-solvers and creative thinkers. They are
the ones in the group who ask, ‘is there a better way?’ and ‘Can I do this faster?’. Often the
most self-sufficient and independent, this group doesn’t always participate in social events
or post frequently online. However, when they do, Savvy Superstars always bring something
new and exciting to the table.

As the early adopters of new tools and features, they are quick to explore new solutions
that can help them be more efficient. Savvy Superstars will go nuts for Panaya RDx’s Impact
Analysis and Scoping features which allows them to implement Salesforce changes quickly
by pinpointing required change dependencies and impacted components. (Image #1).
In this 2-step process, Savvy Superstars can immediately estimate time, effort and risk of
the planned Salesforce change or project. They do this by seeing the potential impact of any
new salesforce customization or change on
the system.

Panaya RDx also enables an auto-generated

graph of impacted components (Image #2).
This gives our Savvy Superstars the ability to
easily assign development and customization
tasks to their team members, allowing them
to be the heroes of the day, once again.

Image #1 | Scoping Impact Dashboard

Image #2 | Scoping Analysis Dependency Graph

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 The
Brainy
Superstar
The Brainy Superstar, which represents 22% of respondents, is the brains of the operation.
These are the people who often have all the answers. Everyone turns to them with the tricky
questions, because even if they don’t have the answer, they will find a way. These are the true
Salesforce experts, uncovering and understanding tools and solutions better than almost
anyone. With their technical expertise and ability to problem solve, they are invaluable to
their Salesforce peers.

As the most technical and analytic of the community, they tend to geek out over cool features
and coding challenges.

Our Brainy Superstars would love RDx for Salesforce’s “View Source Code” feature (Image #3).
Pinpointing impacted components within their code like never before, this feature frees up
their time for more interesting challenges. The ability to generate a deep analysis with detailed
component dependencies for every scoped entity, will allow these Brainy Superstars to once
again take center stage

Image #3 | Source Code View

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 The
Success
Superstar
At 21% of our population sample, the Success Superstars tend to be the leaders of the
Salesforce world. These folks are the most resourceful in the community. Always eager to learn
from others and quick to discover things on their own, they enjoy sharing their knowledge
with their peers. These are the bloggers, social media personalities, and forum experts
of Salesforce. They are constantly spreading the word and ensuring that everyone in the
Salesforce community succeeds in their goals.

These “big-picture” type people, always like to know what’s going on, in all places, at all times.
They like being informed and the first to know what's new.

As leaders, our Success Superstars would love the Panaya RDx Risk Cockpit (Image #4).
This feature gives them an accurate view of project risk mitigation from all angles. Allowing
them to confidently release into production when all risk parameters are green, the Risk
Cockpit will help Success Superstars in completing their team’s goals like a champ, all without
breaking a sweat.

Image #4 | Risk Cockpit

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 The
Social
Superstar
As the least common personality type at only 16% of quiz participants, the Social Superstar
is the kind of person who draws a crowd at every event. This is because they know almost
everyone and are absolutely adored! They enjoy meeting new people and discussing ideas
with friends and colleagues. As the life of the party, they enjoy making sure others are having
a good time and learning the skills to achieve their goals. They often act as match makers,
putting together people with questions and those with the solutions they need. This group is
the beating heart of the Salesforce community, with their positivity and ready-to-help attitude.

As experts in collaboration and group dynamics, they are forever looking for new tools to help
them work better with their coworkers. As the empathetic and understanding personality
type, they enjoy making processes easier for everyone. Image #5

Therefore, our Social Superstars would love the Panaya RDx broadcasting feature (Image
#5). Easily update project managers and owners about any requirements, development and
testing tasks. This real time tool enables them to mitigate risk within their team by providing
visibility for everyone involved.

Image #5 | Broadcasting

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So What Is Panaya Release Dynamix
—

A 360 View
O

Impact | Dependencies | Fixes

Release Dynamix provides a 360-degree view of what is the impact, what
are the dependencies, and what you need to do in order to fix it with:

A detailed summary of A list of development and

entities impacted by:
›› Daily modifications
›› Scheduled releases
›› Major projects
customization tasks, derived
from project scope and
assigned to team members

Test plan scoping Continuous risk assessment

according to impacted and multidimensional views
entry points of potential risks

The Result? The ability to remove potential change delivery risks

and ensure quality ahead of time

Want to learn more about Panaya’s Release Dynamix for

Salesforce and the features presented in this report?

Click Here to Schedule a Tailored Demo »

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THANK YOU
www.panaya.com

Panaya, an Infosys company, is the leader in SaaS-based change automation and testing for SAP®,
Oracle® and Salesforce. Panaya provides a cloud-based solution to manage application changes,
reducing the time, cost and risk associated with any application change by 50%. Since 2008, 2,000
companies in 62 countries, including a third of the Fortune 500, have been using Panaya to enable
safe go-live for their business critical applications.

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