5/23/2019 Self-service short codes | T-Mobile Support

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Self-service short codes

Short codes give you access to your account details, plans and
services, fast and free.

Go to:
How short codes work
Account & mobile device information
Call services
Prepaid
Scam ID & Scam Block codes
LineLink

How short codes work

Simply dial the short code to get the information you need.
Non-T-Mobile self-service short codes are not supported on No Credit Check plans.
Codes 401, 403, 405, 409, 440, 441, 443, 444, 445, 456, 457, 459, 462 are T-Mobile Alerts.
Messages sent to 456 may receive a response back to let you know it isn't a monitored
channel and to contact us via our Messaging department.  Message us on My T-Mobile

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Most short codes are only delivered to the primary SIM card and may not display in the
DIGITS Web Client, DIGITS App, Data with Paired DIGITS, DIGITS Talk and Text or
LineLink DIGITS lines.
Short codes are country specific.
In each country, a short code has a different service running on it, so a service that is
supported on 55555 in the U.S. supports a different service in Germany.
While overseas, you will not receive short code messages.

Account & mobile device information

Use these short codes to Check your usage, manage voicemail and Binge On settings, plus so
much more!

Short code What it does

#BAL# (#225#) Provides account balance and last payment
#BNG# (#264#) Check the status of Binge On™
#BOF# (#263#) Turn off Binge On
#BON# (#266#) To on Binge On
#FAM# (#326#) Check Family Allowance usage
#MIN# (#646#) Check minute usage
#MSG# (#674#) Check message usage
Check data used, data plan, and expiration date
#WEB# (#932#)
Use the T-Mobile app for the most up-to-date information
#NUM# (#686#) Display your phone number
*PAY (*729) Allows you to pay over the phone
#PWD# (#793#) Reset voicemail password
#PWO# (#796#) Turn the voicemail password on or off
#ROF# (#763#) Turn off international data roaming
#RON# (#766#) Turn on international data roaming
*#06# Display device IMEI number
*#9999# Check software version (Motorola and Samsung)
*#0000# Check software version (Nokia)

Call services  Message us on My T-Mobile

Change the way you use your Calling services and voicemail.
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Short code What it does

Cancel call forwarding to voicemail (prevents new voicemail
##004#
messages)
Turn on unconditional forwarding (CFU) to a number (prevents
**21*1+PhoneNumber#
calls to your number)
##21# Turn off unconditional forwarding
#31#1+PhoneNumber Hide name and number on outgoing calls
*31#1+PhoneNumber Show name and number on outgoing calls
Turn on forwarding if no reply (CF NRY) to a number
**61*1+PhoneNumber#
(unanswered calls ring to alternate number)
##61# Turn off forwarding if no reply
Turn on when not reachable (CF NRC) (unanswered calls ring
**62*1+PhoneNumber#
to another number when device is off or out of signal range)
##62# Turn off call forwarding when not reachable
Turn on call forwarding when busy (CFB) (occurs if receiving a
**67*1+PhoneNumber#
call while dialing out)
##67# Turn off call forwarding when busy
Change call forwarding delay time. Choose a 5, 10, 15, up to a
**61*18056377243**seconds# 30-second delay. For example, dialing **61*18056377243**10#
would be a 10-second delay.
*43# Turn on call waiting
#43# Turn off call waiting
Blocks outgoing Caller ID on a per-call basis. This doesn't
*671+PhoneNumber restrict your information when you dial certain business
numbers, including 911, 900 numbers, or toll-free numbers.

Prepaid
Check your Prepaid account balance details, Refill your prepaid account, and manage Binge On.

Short code What it does

*ADD (*233) Call the Refill Center
#BAL# (#225#) Check account service cycle
#999# Check account balance and minutes remaining
#WEB# (#932#) Check web usage
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5/23/2019 Self-service short codes | T-Mobile Support

Short code What it does

#BNG# (#264#) Check the status of Binge On
#BOF# (#263#) Turn off Binge On
#BON# (#266#) Turn on Binge On

Scam ID & Scam Block codes

Manage Scam ID & Scam Block settings easily with short codes.

Short code What it does

#ONI# (#664#) Turn on Scam ID
#634# Turn off Scam ID
#ONB# (#662#) Turn on Scam Block
#OFB# (#632#) Turn off Scam Block
#STS (#787#) Show Scam Block status

LineLink
Use these short codes to adjust settings for T-Mobile LineLink devices.

Short code What it does

411 Call the directory
611 Call Customer Care
911 Emergency call
*72+PhoneNumber Activate unconditional call forwarding. Example: *72 (206) 111-1111
*73 Deactivate and erase unconditional call forwarding
*42DN Activate no reply conditional call forwarding
*93 Deactivate no reply conditional call forwarding
*67DN Activate Calling Line Identification Restriction (CLIR) for outgoing call
Deactivate Activate Calling Line Identification Restriction (CLIR) for
*82DN
outgoing call

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