55

Years

GRADUATE
SCHOOL
A world of opportunities
TABLE OF CONTENTS

WELCOME TO GLION 3

WHY GLION IS UNIQUE 4

PROGRAMS DESIGNED FOR YOU 5

ALL ABOUT GLION 6-7

THE GLION MBA - AN OVERVIEW 8

THE GLION MBA - CAMPUS-BASED 9

THE GLION MBA - HYBRID 10

THE GLION MBA - ONLINE 11

ALUMNI PROFILES 14-15

MASTER OF SCIENCE PROGRAM - AN OVERVIEW 16

MSC IN INTERNATIONAL HOTEL MANAGEMENT 17-19

THE INDUSTRY NETWORK 20-21

THE GLION ALUMNI NETWORK 22-23

GLION IN BULLE: STUDENT LIFE 24-25

GLION IN LONDON: STUDENT LIFE 26-27

INDUSTRY TESTIMONIALS 28-29

ADMISSIONS AND APPLICATION 30

WELCOME TO GLION
The world of hospitality, service, and tourism is experiencing
unprecedented levels of growth. By 2026, one in eleven jobs
worldwide will be in the travel/tourism industry.*

However, job success in these fields cannot be presumed. Only if

you are a leader with exceptional management skills, qualities,
vision, and drive can you expect to rise to the top of your game.

For 55 years, Glion Institute of Higher Education has embodied

the Swiss model of excellence in hospitality education, the world’s
standard. Our accredited degrees are internationally recognized
and our alumni are some of the most respected industry leaders
across the globe.

If you are looking to change career, build on your existing

qualifications in hospitality, or strengthen your professional
credentials, the Glion Graduate School has a program for you.
Our master’s programs offer a unique blend of business-focused
academic courses and real-world learning. Whichever path you
choose, you will embark on a process of rigorous development that
will nurture your leadership skills and competencies.

At Glion, you will gain significant global exposure and experience.

You will be part of a vibrant international student body and you
will have the chance to work abroad, transfer between our premier
campuses in Switzerland and London, or even continue your
degree studies online.

Glion’s dedicated faculty of international practitioners and scholars

works closely with our industry partners to develop course content
and study structures. And our advisory board consists of some of
Philippe Kopcsan the most influential figures in the hospitality and service industry
today. So your theoretical learning and development of practical
Director General
arts on campus or during an internship, will be current and relevant
Glion Institute of Higher Education
to today’s industry trends and demands.

By selecting Glion, you are choosing an education that will provide

the springboard for a successful career in hospitality management
- or enhance your current career trajectory. You are choosing to
join an academic community that will listen and respond to your
needs, and a network of students and alumni that spans the globe.

You are choosing to be part of the next generation of leaders.

* Source: World Travel and Tourism Council, 2016

Glion Graduate School - A world of opportunities | 3

WHY GLION IS UNIQUE

1 55 years of successful partnerships with major global companies

such as Mandarin Oriental, Shangri-La, Kempinski and
Bloomberg that generate job offers for our graduating students

2 University-level accreditation by the New England Association

of Schools and Colleges, Inc. (NEASC), through its Commission on
Institutions of Higher Education

3 Students and faculty members who represent more than 90 nationalities,

bringing fresh ideas that inspire innovative approaches to business

4 The opportunity to study online in our MBA programs,

so you can enhance your qualifications while balancing your
professional and personal life

5 International faculty members who bring their deep and

broad industry experience to the classroom

6 An active and connected alumni network, with more than

13,400 Glion alumni members worldwide

4 | Glion Graduate School - A world of opportunities

PROGRAMS DESIGNED FOR YOU
Master of Business Administration in International Hospitality and
Service Industries Management
Designed for graduates with work experience who wish to start their career in international
hospitality and service industries management, or take it to the next level.

Campus-based:
++ For those students with a bachelors degree in business, hospitality, tourism or events
who have more than two years' experience in hospitality or related business in a
supervisory or management position.

Hybrid:
++ First semester of studies on campus with the remainder online, with students having the
same education and experience as the campus-based MBA.

Online:
++ For students with any business degree and at least 2 years' work experience who are
seeking to advance their career to a managerial level and are searching for a flexible way
to pursue higher education while still working full time.

Master of Science in International Hotel Management

Designed for recent graduates and career changers who wish to become well-rounded
hospitality professionals for careers in the international hotel industry.

Glion Graduate School - A world of opportunities | 5

ALL ABOUT GLION
A career in hospitality has limitless
potential. As you travel the globe
and move up the ladder of success,
a Glion master’s degree can give
you a competitive advantage.
6 | Glion Graduate School - A world of opportunities
On world-class campuses in
Switzerland and London, Glion
prepares leaders for global
careers in premier hospitality and
luxury businesses.
The hospitality, tourism, event, leisure, and sport industries are
constantly growing and evolving. Your expertise will keep pace
with these changes as you learn the latest innovative marketing
techniques, technology tools, and business and financial strategies.
You will study with faculty members who bring their vast knowledge
and industry experience into the classroom, and you will benefit
from Glion’s 55 years as a leader in education for the business of
hospitality.
Vision
Be known worldwide for excellence as a higher education institution
for hospitality & luxury business management.
Mission
Glion develops professionals for global careers in the world’s premier
hospitality & luxury businesses.
Programs
We offer management-focused programs for the hospitality and other
service industries to prepare our graduates for rapid progress to
international managerial positions. We do this through challenging
academic study, a structured living environment, practical arts, and
the “Glion Spirit” – a spirit of cooperation, passion and respect that
connects our close-knit community of students, faculty and alumni.
Values
We are European in our outlook, Swiss in our work ethos, American
in our educational approach and international in our student body.
Above all, we value:
++ Student success – we educate the whole person.
++ Excellence – we strive for excellence in all we do.
++ Community and diversity – we cherish the unique qualities of every
individual.
++ Integrity – we treat moral and professional integrity as the corner-
stone of success.
Accreditation
Glion Institute of Higher Education is accredited at a university level
by the New England Association of Schools and Colleges (NEASC) in
the USA through its Commission on Institutions of Higher Education
(CIHE). It is one of the six regional accreditation associations for
quality assurance recognized by the US government, and accredits Ivy
League Schools in the New England area. Glion is one of only three
Swiss hospitality schools to be accredited at university level by NEASC.  To that end, we work with hospitality industry partners to underpin
The Glion Graduate School
Exemplifying Glion's institutional mission, the Graduate School
provides an exciting and innovative synergy between academic
rigor and the practice of service. The graduate programs, whether
campus-based or online, aim to develop reflective individuals who
are empowered to meet the challenges of their ambitious and
wide-ranging career aspirations. Our internationally experienced
faculty members provide a rich spectrum of courses tailored to
the needs of current and future leaders in the world's rapidly
evolving technological, business, and education environment.
Glion reinforces both subject competence and transferable skills,
enabling our participants to make flexible, thoughtful contributions
to their chosen field.
Our student-centered approach to teaching and learning is inspired
by the Swiss work ethos: striving for perfection, diligence, service-
mindedness, and customer focus. We encourage participants to
explore topics in depth, developing their intellectual skills and a
habit of lifelong learning. We serve those who have an undergraduate
degree, those who are mid-career, and those seeking an important
career change. They will leave us to continue as leaders within
the world of service.
Approach
At the Glion Graduate School, our students gain authentic
professional knowledge and expertise relevant to the hospitality and
service industries. We encourage our students to create alternative
solutions for issues arising in the workplace and to make realistic
and innovative decisions within a culturally diverse context.
our master's programs with real-life, real-time issues. Practical
projects and industry speakers help bring our education alive.
Our contacts have grown over Glion's 55-year history, and they
include a wonderful set of alumni and other partners from all
over the globe.
Although sound theoretical ideas and debates form the foundation
of the program, faculty constantly hold these up to scrutiny
against the realities of professional practice on a world stage.
We help students become reflective practitioners who value
the impact of continuous learning by objectively evaluating the
consequences of their actions and choices. We encourage them
to develop contacts and knowledge of the industry through our
visiting speaker program, conferences, applied research activities,
networking opportunities, and career programs.
Research Center
Alongside Glion’s vision and mission, academic and applied research
within the hospitality industry is central to its activities. The
Research Center champions and oversees research amongst its
faculty and students, as well as with external partners from industry,
public agencies, and global organizations. Glion’s research focus
explores how the industry can benefit from new and emerging
trends within operations, management, leadership, business, and
technology within hospitality.
Glion Graduate School - A world of opportunities | 7
THE GLION MBA - AN OVERVIEW

The Glion MBA—Master of Business Administration in International

Hospitality and Service Industries Management—is a uniquely
flexible MBA program that offers multiple study options: a full-time
campus-based option in Bulle, Switzerland or London, UK; a 100%
online option for professionals looking to advance their careers while
continuing to work full-time; and a hybrid option that combines
campus-based and online courses.

The Glion MBA program addresses the challenges companies face in

today’s global, competitive business environment. You will deepen
your understanding of organizational structure and hone your skills
in strategic thinking, leadership, business data analysis, financial
management, and research.

You will also enhance your professional network through contact

with industry leaders and cross-cultural work groups, opening more
doors to a wide range of management positions within the hospitality,
tourism, and service industries.

Which study option is right for you? Choose how to study for your Glion MBA.
The core MBA courses will develop your leadership skills and strategic management competencies for access to upper-management positions
within the hospitality, tourism, and service industries. Each MBA study option includes the core courses, plus a number of specific courses,
specialization tracks, that adapt the curriculum for different educational and professional backgrounds. In the end, you will leave Glion with
an accredited, industry-recognized MBA, plus the confidence, skills, and qualifications to take your career to the next level.

THE GLION MBA

CAMPUS-BASED (1 year) - Bulle or London

The campus-based MBA study option is designed for graduates who have a bachelor's degree—preferably in hospitality, tourism, or event
management—or a business degree or equivalent qualification, and minimum two years of work experience in hospitality or related business
in a supervisory or management position. This program takes one year of full-time study to complete, on campus in Switzerland or London.

HYBRID (1.5 to 2 years) - Bulle or London, and online

The hybrid MBA study option is designed for students who have two years' work experience in the hospitality industry and want the
flexibility of studying online. The program begins on campus and is taught partly on campus and partly online. This program takes
approximately one and a half to two years to complete.

ONLINE (2 years on average)

The online MBA study option is tailored to the development of executive talent for the global hospitality industry. It gives them the skills
and the expertise they need to advance their career, without having to put their life on hold. Entirely online, the program is highly flexible
with the possibility of studying at any time.

Executive Certificates
(can lead to MBA studies)
Note: Online
+ Online studies will take longer to complete than campus-based studies.
+ Enrollment for online study is subject to approval by the Admissions Team.

8 | Glion Graduate School - A world of opportunities

 THE GLION MBA - CAMPUS-BASED
(1 year)

During your first semester, you take core courses that lay the foundation
of the program, with courses such as managerial finance and accounting,
hospitality services marketing, and business research methods. The
year-long Applied Business Project (ABP) begins during semester
one, and is completed after the second semester ends.
PR OGR AM K EY FACTS
Academic semesters: 2 semesters on campus
Intakes in Switzerland: January, April, July or October
Intakes in London: January, April, July or October
Location: Bulle or London

Curriculum

SEMESTER 1 (STUDY BLOCKS 1 & 2) - CAMPUS-BASED

CORE COURSES (15 credits)

++ Managing Service Operations + Managerial Finance and Accounting ++ Business Research Methods
++ Human Resources Management + Hospitality Services Marketing

SEMESTER 2 (STUDY BLOCKS 3 & 4) - CAMPUS-BASED

CORE COURSES (15 credits)

++ Global Strategic Management + Cultural Communications ++ Corporate Governance and Social

++ Entrepreneurship and Business Planning + Revenue Management Responsibility

APPLIED BUSINESS PROJECT (6 credits)

++ Applied Business Project (ABP)

"For me, the best thing about the MBA is the methodology used throughout the program. It
is extremely interesting how students are guided but not taught; teachers give guidelines and
students do the research. In other words, Glion gives MBA students the tools to learn about
and conduct research into anything they need or want to. Due to the good job offers I have
been receiving, I may confirm that studying at Glion has been a very valuable investment for
my future–even allowing me to skip levels in the job hierarchy."

Josefina Coleman - Argentina

++ Graduated in June 2014

++ MBA in International Hospitality and Service Industries Management
++ Director of Revenue Management at Andaz Mayakoba Resort Riviera Maya & Grand Hyatt
Santiago, Chile

Glion Graduate School - A world of opportunities | 9

THE GLION MBA - HYBRID
A combination of campus-based and online studies (1.5 to 2 years)

During your first semester, you take core courses that lay the foundation
of the program, with courses such as managerial finance and accounting,
hospitality services marketing, and business research methods. The
year-long Applied Business Project (ABP) begins during semester
one, and is completed after the second semester ends.
P R OGR AM K EY FACTS
Academic semesters: 1 semester on campus, the remainder online
Intakes in Switzerland: January, April, July or October
Intakes in London: January, April, July or October
Location: Bulle or London, and Online

Curriculum
SEMESTER 1 (STUDY BLOCKS 1 & 2) - CAMPUS-BASED

CORE COURSES (18 credits)

++ Managing Service Operations + Managerial Finance and Accounting ++ Strategies for online study of
++ Human Resources Management + Hospitality Services Marketing International Hospitality Management
++ Business Research Methods

ONLINE

CORE COURSES (12 credits)

++ Global Strategic Management + Applied Business Project (ABP 28 weeks) + Revenue Management

ELECTIVE COURSES
Choose 2 elective courses (6 credits)

++ Brand Management ++ Cultural Communication ++ Integrated Marketing Communications

++ Challenges of Leadership ++ Entrepreneurship and Business Planning ++ Property and Asset Management
++ Corporate Governance and ++ Financial Strategy and Planning ++ Sustainability in Hospitality and
Social Responsibility ++ Innovation Tourism

"What’s great about a hospitality degree is that you come out with experience, other programs
don’t do that. Sometimes people go into a master’s without experience and then even with their
degree they must start at the bottom, although they probably have the skills to grow and build
their careers faster. In the MBA, you also build the capacity to learn, adapt and advance much
faster. It is important to come into the degree with experience as it gives you the know-how,
and it makes you work hard, but then the MBA makes you work harder, you learn to push big
projects, to complete lengthy papers, etc. It is sort of the same environment as a hospitality
world with the fast-paced environment.”

Natalya Malysheva - Russia / USA

++ Graduated in December 2015

++ MBA in International Hospitality and Service Industries Management
++ Sales Executive at Fresh Express LLC, Dubai, United Arab Emirates

10 | Gl ion Graduate School - A world of opportunities

 THE GLION MBA - ONLINE
(2 years on average)

For experienced hospitality professionals only, Glion offers the PR OGR AM K EY FACTS
world’s first 100% online MBA in International Hospitality and
Core courses: 7 x 6 weeks
Service Industries Management. Balancing core management and
Elective courses: 3 x 6 weeks
leadership theory with applied knowledge, the program enhances
Applied Business Project (ABP): 28 weeks to complete
your qualifications and equips you with new ideas and strategies for
Intakes: January, April, July or October
hospitality management, so you can move forward in your career–
Location: 100% online
without taking a career break.

Why Study Online? The Program

By learning online, you can earn your degree within the limitations
and schedule of your working life. Other benefits include the
following:
++ Small virtual class sizes
++ 24-hour access to resources and the virtual classroom–complete
your work wherever and whenever is convenient for you
++ Immersion in one subject at a time
++ Theory and practice input that can be immediately applied in your
working environment
++ Sharing of experiences and approaches with your international
peers in hospitality management
The program lasts approximately 2 years and includes the following:
++ Seven 6-week core courses covering a broad range of sector-specific
management issues
++ Three 6-week elective courses
++ A 28 week Applied Business Project
Applied Business Project (ABP)
In the 28 week ABP, you have a chance to analyze structures and
processes in your workplace and offer ideas for improving them.
Several graduates of the Online MBA program have applied the insights
gained in their dissertation to transform aspects of their workplace.

Curriculum

CORE COURSES (24 credits)

++ Strategies for Online Studies in International Hospitality Management + Managerial Finance Accounting
++ Managing Service Operations + Business Research Methods
++ Hospitality Services Marketing + Global Strategic Management
++ Human Resources Management + Revenue Management

ELECTIVE COURSES - Choose 2 elective courses (6 credits)

++ Brand Management ++ Cross-Cultural Management ++ Integrated Marketing Communications

++ Challenges of Leadership ++ Entrepreneurship and Business Planning ++ Property and Asset Management
++ Corporate Governance and ++ Financial Strategy and Planning ++ Sustainability in Hospitality and
Social Responsibility ++ Innovation Tourism

APPLIED BUSINESS PROJECT (6 credits)

Note:
+ Residencies held in major cities are available to online MBA students on an occasional basis subject to demand. Please enquire for further details.

"After 20 years of professional experience, it became important for me not to be just a specialist
in my career but to have a new, improved approach to my work. I was also interested in
studying new topics such as e-marketing and the impact of technology on the guest experience.
The online Glion MBA program is very flexible–you can arrange your studies according to the
time spent working for your hotel or your company, and study from anywhere around the globe."

Fabrice Blondeau - France

++ Graduated in 2015
++ Online MBA in International Hospitality & Service Industries Management
++ Founder & CEO at F+B Consulting International, Singapore

Glion Graduate School - A world of opportunities | 11

The Applied Business Project (ABP)
If you are studying a campus-based or hybrid MBA program you
have a chance for you to work with managers from Glion’s industry
partners - major hospitality companies such as Kempinski, Nestlé
Professional, Mövenpick, and InterContinental - to address the
company’s real, current business issues.
Faculty members and managers collaborate to establish the aims
and objectives for each project. You conduct a qualitative and/or
quantitative investigation of the given problem, then offer insights
and practical suggestions in a management report presented before
the industry partner’s decision makers.
Finally, you reflect on your contribution in an individual project
based on learning theories. You, the school, and the company all
benefit.
Examples of Applied Business Projects
In an ABP with Kempinski Hotels, a long-term partner of Glion,
MBA students examined how to better motivate and retain
employees within the Generation Y demographic, who comprise
a majority of Kempinski’s front-line workforce but have tended
to be more transient than employees of other generations.
MBA students conducted focus-group interviews and data
analysis of Gen Y employees in Europe, China, Thailand, and
the Middle East. Employees reported they could benefit from
a career-planning program that would help them grow within
the career hierarchy, as well as cross-training programs that
would broaden their skill set.
This study has led to further ABP projects with Kempinski,
including the building of in-house training for Gen Y employees
and a proposal for a social media recruitment strategy to be
applied within the company.

"The Applied Business Project offers a remarkable chance to connect with the industry. I did
my ABP for Kempinski on a very interesting topic: how the current Kempinski sales process
across Europe impacts the top line. The ABP developed my business acumen and taught me
how to conduct research in a pragmatic way.

This MBA has helped me to advance my career in the hospitality industry. The ABP gave me
the opportunity to enter the Kempinski Hotels Group. I started with an entry-level position in
their headquarters as an Operations Coordinator. After one year, I was promoted to Regional
Operations Manager for Europe. I then moved on to become Regional Operations Manager for
India, the Middle East, and Africa, based in Dubai."

Xavier Etcheberrigaray - United States

++ Graduated in 2011
++ MBA in International Hospitality and Service Industries Management with Marketing track
++ Director of Corporate Hotel Operations at Caesars Entertainment Corporation, Las Vegas, USA

Glion's Corporate Training Solutions

For many organizations employee development and training can be a challenge, especially for those senior team members who
experience time pressure. For companies and organizations seeking professional development programs, Glion offers a range of
special programs designed to enhance individuals' leadership and management qualifications. These can be offered on-site, online,
or on campus in Bulle or London.

Glion provides a range of solutions designed for business giving companies the opportunity to discuss the courses available to improve
individual leadership and management qualifications. For exemple, one such course is the Glion MBA online program which offers
the flexibility to pace employees' studies while they continue to work. Our Glion Corporate Learning Porgram solutions will help
businesses and employees to build their own program by balancing their professional and personal life.

12 | Gl ion Graduate School - A world of opportunities

The Mentorship Program
The Glion Mentorship Program puts graduating students who are searching for a position in contact with alumni who can help
them with their search. It is a bridge into the student’s future life; one foot into reality. Glion interviewed the first student and
mentor to participate in this program.
THE “MENTOR”
Eddy Brosse
United Kingdom
Glion Online MBA,
Graduated in 2013
General Manager at Hôtel
Campanile London
Dartford, London, UK
Interview with a student and his mentor
How did you come to participate in this program?
Eddy: The Dean of Glion's Graduate Programs approached me one
day and offered me the chance to mentor a student who needed
support from someone in the industry. Nick was struggling to fit
in due to his age and previous experience, which was unmatched
by his fellow students. We had similarities in our experience
and profiles.
We did connect straight away. I was able to feel what Nick was
feeling, and understand what he was going through. So, I was
able to advise him from my own experience.
Nick: Eddy has been an excellent mentor who has helped me on
a professional and personal basis. When I was first introduced
to him, I was struggling to get a job offer and my morale was
very low. He helped me to focus on assessing my strengths and
weaknesses and working on a better résumé, and he gave me
great advice regarding interviews. On top of that, Eddy sent my
information to his own network, which was very helpful in getting
feedback from professionals. He also gave me some valuable
information regarding certain companies and properties that I
had been in contact with.
THE “STUDENT”
Nick Comaty
Lebanon
Postgraduate Diploma in
Hospitality Administration,
Graduated in 2013
F&B Manager at The Four
Seasons, Dubai, UAE
You were the first ones to experience this initiative.
Would you recommend other students and alumni
follow you?
Eddy: I believe it is positive for students to have role models to
support their early development. Some students are very stressed
by the idea of starting their work life, so this program will reassure
them while giving them structure and guidance. Building bridges
with the industry is also a bonus, and the earlier the better. After
all, this is also the “Glion Spirit”!
Nick: It is a great experience and really helps a lot. Glion does
have extremely qualified professors who all have extensive
knowledge and experience in the industry, but having access to
someone who is currently working in a management position
is an invaluable support to anyone looking at starting a career.
Are you still in touch?
Eddy: Definitely, yes! We actually wish we could work together
one day.
Nick: Of course! We are regularly in touch. Eddy has always been
very helpful when things were not going as well as I expected, and
I look forward to hopefully being able to work in the same hotel.
Glion Graduate School - A world of opportunities | 13
Bernard Rodrigues - Online MBA 2013
Kowloon Panda Hotel, Hong Kong - Hong Kong

Daniela Rothenbuehler - MBA 2015 Alice Tapinassi - Postgraduate Diploma 2014

Commercial Project Specialist at Nestlé Professional - Switzerland  FINESSE EMEA – Graduate Finance Fast-Track Program - Hilton Worldwide - UAE

Lisa Shandilya - MBA 2014 Olivier Hick - Online MBA 2014

General Manager - The Chancellor Hotel - Trinidad and Tobago Executive Vice President Operations - Accor hotels Latin America - Brazil

Derek Hiscoke - MBA 2014

General Manager - Sopwell House Hotel St Albans, UK

14 | Glion Graduate School - A world of opportunities

 Inez Baranowska - MBA 2011
Business Development Manager at American Express - Switzerland

Elie G. Hobeich - MBA 2015 Gergely Haris - MBA 2013

Director, Food & Beverage at The Westin Beijing Financial Street - China Project Manager at Haris Park Budapest - Hungary

"After being introduced to several master's programs with specializations in hospitality, at a handful of university
open days, I had no doubt that Glion was my number one choice. I am extremely happy that I chose to complete
my master's at Glion. It is not only a university with highly qualified professors and high standards of education
but it is also a university where you can get personalized support and attention from the professors and the
administration staff regarding both your studies and your future career. And that is what makes it one of the top
universities worldwide."

Karoliina Kanerva - Finland

++ Graduated in June 2015

++ Event Production Manager at European Fighting Challenge and Managing Director at DOL Productions,
Monaco

Abdul Wahab Sayed - MBA 2010

Marketing Manager - Raffles Dubai - UAE

Glion Graduate School - A world of opportunities | 15

MASTER OF SCIENCE PROGRAM - AN OVERVIEW
The Master of Science - International Hotel Management
Completing a Master's of Science degree and graduating from Glion
gives you a real competitive advantage, essential in today's global
graduate employment market. Your high-level CV will enhance your
employability, attract the attention of choice employers, and articulate
to hiring managers that you have advanced skills and qualities that
their organization is searching for in new talent. For those looking
to change career, beginning your Glion Master of Science degree will
be the starting point of your new professional life.
The Master of Science in International Hotel Management is designed
for recent graduates and career changers with a bachelor’s degree—
preferably in hospitality, tourism or event management, business, or
an equivalent qualification—and limited or no work experience, who
wish to become well-rounded hospitality professionals for careers
in the international hospitality industry. This program takes one and
a half years to complete, including a bock of practical arts and one
6-month internship.
Studying a Master of Science
Few industries in the world are growing as rapidly as hospitality. By
2026, 11% of worldwide employment will be in travel and tourism,
representing a staggering 370 million jobs.* And those hundreds of
millions of employment opportunities are spread across a wide range
of sectors within the industry.
Earning your degree at Glion could be your ticket to a top-level
management position in one of these rewarding areas. Our Master
of Science program combines superb academic and practical arts
training. You will also complete a six-month internship that will
give you real-world experience and invaluable contacts with leading
international companies and brands. Our graduates also work in the
high-flying fields of finance, luxury goods, and more.
16 | Glion Graduate School - A world of opportunities
Glion offers a unique Master of Science in International Hotel
Management. This intensive master’s level program opens doors to
professional careers in international service organizations.
You will study on campus in either Switzerland or London, and some
of the courses may be taken online. An industry placement may be
required as part of the program, enabling you to consolidate your
knowledge and develop your skills in a real-world setting while
increasing your professional network.
By specializing at the master's level you are supported in developing
a niche skill set, which can help you to secure an impressive position
that complements your level of expertise. Those embarking on an
industry placement have the chance to explore and experience new
responsibilities and put their knowledge into practice in a real-world
environment while expanding their connections in the industry.
Practical Arts
Learning by doing is a vital part of the Glion educational approach.
Therefore, you will participate in practical arts classes that will
give you hands-on experience. Through a progression from direct
mentoring and guided lessons to more self-managed learning, you
will develop and refine your skills in real-world settings. Practical
classes for students take place on the Glion campus. Under the direct
supervision of instructors, you will have the opportunity to complete
10 weeks of practical activities during your three study blocks, covering
the areas of Food and Beverage and Rooms Division.
During the Food and Beverage component, students experience service
in addition to food preparation and cooking in a variety of outlets
including quick service, counter service, and table service restaurants
and bars. Health, safety and hygiene practices form a fundamental
part of students' practical arts experiences across both the Food and
Beverage and Rooms Division disciplines.
During the Rooms Division component, students experience customer-
facing roles in the environment of the Front Desk, dealing with
check-in and check-out procedures as well as the administrative
duties of a modern Rooms Division department. Responsibilities
include the duties of the housekeeping department and employing
a sound knowledge of cleaning practices.
Assessment of students' skills and associated competencies takes
place daily through observation of tasks. Assessment of the practical
arts courses is both formative and summative through projects and
written testing. The student journey is enhanced through not only the
building of skills and knowledge but also the development of teamwork
capabilities and the ability to work with others in a multicultural,
international environment.
* Source: World Travel and Tourism Council, 2016
 MASTER OF SCIENCE IN INTERNATIONAL
HOTEL MANAGEMENT
Campus-based (1.5 years)

For recent graduates with a bachelor’s degree in hospitality, tourism, P R OGR AM K EY FACTS
event management, or business–or career changers with a non-
Academic semesters: 2 semesters on campus and 1 internship
industry related bachelor’s degree, this master’s degree develops
Intakes in Switzerland: January, April, July or October
individuals to become rounded professionals for the international
Intakes in London: January, April, July or October
hotel industry. Students on the program will be taken through
Location: Bulle or London. Practical arts takes place at the Glion
the essentials of the hotel industry, followed by practical arts
campus.
and intense immersion in business thinking. This combination of
industry and business development ensures that individuals have
the potential to enter and fast-track their career in the hospitality
industry, within individual or corporate properties.

Curriculum
SEMESTER 1 (STUDY BLOCKS 1 & 2) - CAMPUS-BASED

CORE COURSES (15 credits)

++ Practical Arts in Switzerland ++ Advanced Accommodation Management ++ Entrepreneurial Food and Beverage
++ Managing Hotel Operations ++ Strategic Event Planning Management

SEMESTER 2 (STUDY BLOCKS 3 & 4) - CAMPUS-BASED

CORE COURSES (15 credits)

++ Managerial Financial Accounting ++ Human Resources Management ++ Business Research Methods

++ Hospitality Services Marketing ++ Revenue Management

SEMESTER 3 - INTERNSHIP

COURSES (6 credits)

++ Internship ++ Mastering Management Report

Program Aim
This program aims to develop an individual’s skills and competencies in managing people, operations, and business for the hotel and hospitality
industry. The focus on service operations, cultural communications, business, and strategic thinking will ensure a well-rounded preparation for
quick adaptation within the international service and business environment. With experience, graduates will be able to develop the required
expertise for their chosen career and soon be recognized as a sought-after professional within the industry.

The program focuses on developing lifelong learning skills, research capabilities, professional development competencies, advanced knowledge of
hotel and business functions, and the strategic thinking necessary to plan and implement at the senior management level. The industry placement
period will ensure that students can also demonstrate their ‘hands-on’ ability, thus enabling them to be quickly recognized as high-level industry
professionals.

Note:
+ Some of the courses in Semester 2 (study blocks 3 & 4) may be taken online, depending on course availability. Students wishing to study courses online will be
asked to complete a short non-credit Student Readiness Orientation (SRO) in advance of the online study to prepare them for the platform and virtual learning.
+ Students who wish to exit after having successfully completed the first three study blocks (24 credits) plus the internship and do not wish to continue onto
the MSc could be awarded the Postgraduate Diploma in Hotel Administration.

Glion Graduate School - A world of opportunities | 17

The Internship Semester
Internships add a critically important dimension to a graduate
education. You will have the chance to practice the operational and
management skills you learned on campus and deepen your practical
knowledge and understanding of the industry. Your internship can also
be a good opportunity to improve your foreign language skills, which
are increasingly essential in today’s global economy.

Of course, Glion internships are also door openers. Many employers

offer permanent positions to interns who impress them. Without
question, the real-world success of Glion graduates is accelerated by
their internships.

At the end of the academic program, students of the Master of Science

in International Hotel Management complete a one-semester internship
in the industry.

Aude Marie Edoux De Lafont - PG in Hospitality Management

Marketing Trainee - Park Hyatt Paris Vendome - France
© Kempinski Hotels

Julia Anne Borelli - PG in Hospitality Management Anna Levin - PG in Hospitality Management

Food & Beverage Trainee - Hotel de Russie, Rocco Forte Hotels - Italy Food & Beverage Trainee - Kempinski Hotels & Resorts Hotel San Lawrenz - Malta

Chenrong Liu - PG in Hospitality Management

Front Office Trainee - Four Seasons Hotels and Resorts - Hangzhou at West Lake - China

18 | Glion Graduate School - A world of opportunities

 © danzeria.com

Maura McGreer - PG in Hospitality Management

Front Office Trainee - Four Seasons Resort Whistler - Canada

Vadim Bekker - PG in Hospitality Management

Guest Relations, Rooms Division - Cheval Blanc Randheli - Maldives (Louis Vuitton’s first luxury resort)

Many employers
offer permanent
positions to interns
Valido Ignacio Maria Ramos - PG in Hospitality Management
who impress them.
Front Office Trainee - The Gleneagles Hotel Perthshire - Scotland

Glion Graduate School - A world of opportunities | 19

THE INDUSTRY NETWORK

Top Brands Recruit Our Students

Our career development department is very active in helping students secure employment upon graduation. Each semester, representatives
from more than 50 globally influential companies visit Glion to recruit graduating students. Many Glion graduates enjoy immediate
employment and accelerated promotion.

20 | Glion Graduate School - A world of opportunities

 "Marriott International has a long and successful partnership with Glion, and for many years
we have benefited greatly by supporting career opportunities for excellent graduate talent
entering our industry. Career representations and educational tutorials have been made by
leaders and recruiters from all our continent locations who value the opportunity to interact
with great talent. It’s vital that anyone who is entering our business, and seeking a career
journey to management and leadership, first understands how to practically apply craft skills
and strategize within the core business parameters.

We find that Glion students demonstrate this effectively, and therefore they assimilate very well
into our hotels and other more specialist roles we may have, that is, at our head office locations.
We have seen great project work undertaken by a number of Glion graduates, all having a
direct impact on driving our business forward. We are seeing new technologies emerging in
the social space, and students have offered new direction in how to leverage these trends."
RECRUITER
Mr. Matthew Ruck

++ Director of Talent Acquisition and Career Development Europe

++ Marriott International

98%
of our graduate students have a job or job offers
on graduation day.*

"Glion gave me the opportunity to start a global network, apart from my professional
contacts, that has been of great use so far. This really diverse and international environment
(27 nationalities in a class of 52!) helped me develop myself to see people for who they
are, accept differences, and accept some really unfamiliar ideas that I was introduced to
by my classmates, which I found astonishing. Did Glion help me to get my job? Definitely.
The job opportunity was posted by Glion’s career center - and the academic background
that I gained from Glion, plus having graduated from such a well-reputed school, definitely
gave me a boost during the shortlisting."

Alain Osta - Lebanon

++ Graduated in 2013
++ MBA in International Hospitality and Service Industries Management with Leadership track
++ Development Manager at Emaar Hospitality Group, Dubai, UAE
ALUMNI

*2016 graduation statistics

Glion Graduate School - A world of opportunities | 21

GLION ALUMNI NETWORK

The personal and professional

connections you make at Glion
will not end when you graduate. In
fact, your connections will multiply.
Because when you leave Glion, you
will join one of the largest, most
active alumni associations in the
international hospitality industry.

The Alumni Association of Glion (AAG) was founded in 1964 to maintain the “Glion Spirit” and promote professional and personal
networking among Glion alumni members around the world. And with more than 13,400 alumni working in 80 different industry sectors
in over 150 countries across the globe, the networking opportunities are significant indeed. Especially given the fact that more than
62% of Glion alumni members hold management and executive-level positions in virtually every sector of the hospitality industry.

The AAG offers a strong executive search and placement service that facilitates the integration of new graduates into the professional
world and matches job offers with individuals' interests and expertise. Visit the AAG website at http://alumni.glion.edu.

When you graduate, you receive more than your Glion degree. You also gain access to the power of the Glion network and to global
connections that will benefit you throughout your career.

"Beyond its personalized curriculum, one of Glion's strengths is its alumni network of industry
professionals who are a great resource when looking for an internship or a job opportunity.
The network is very active, with multiple organized reunions around the world to celebrate
our community. Several years after our graduation, the "Glion Spirit" is still there!"

Edouard Lallemand - France

++ Graduated in 2008
++ Postgraduate Diploma in Hospitality Administration
++ Director of Operations at Pullman Hotels & Resorts,
Ho Chi Minh City, Vietnam

22 | Glion Graduate School - A world of opportunities

Destinations 2016 data Alumni Industry Sectors
Where Are They? HOTELS (CHAIN & INDEPENDENT): 44%

WESTERN EUROPE...................49% TOURISM, TRANSPORTATION: 5%

EASTERN EUROPE......................3%
AFRICA / MIDDLE EAST..............12% EVENTS, ENTERTAINMENT: 5%
ASIA..........................................20%
NORTH AMERICA......................11% FOOD & BEVERAGE, RESTAURANTS: 9%
CENTRAL & SOUTH AMERICA.....5%

COMMUNICATIONS, MARKETING, PR: 3%

Alumni Level Positions CONSULTING: 5%

FINANCIAL SERVICES, BANKS: 6%

ASSISTANT / COORDIN ATOR

RETAIL / WHOLESALE: 4%
EXECUTIVE LEVEL
MANAGER LEVEL

HEALTH / PHARMACEUTICAL: 3%
TRAINEE

OTHER

EDUCATION: 4%

OTHER SERVICES: 12%

5% 30% 32% 12% 21%

“Glion is a serious investment for your future. You get an amazing education and you meet people you know will be vital
contacts for you as you build your career”.

Khaled Kaissi – Saudi

++ Graduated in 2014

Glion Graduate School - A world of opportunities | 23

GLION IN BULLE: STUDENT LIFE
Study in Switzerland
Besides its unparalleled landscapes and ideal location in Europe,
Switzerland is also one of the world’s best choices for education.
The concept of hospitality has its roots here, along with a tradition of
friendliness, hard work, and integrity. Swiss hospitality education is
world-famous for its standards of excellence and many hotels choose
Swiss-educated managers because of their strong work ethic, attention
to detail, genuine affinity for customer service, and effectiveness in
managing a diverse workforce.
Beautiful Bulle
The city of Bulle is located in the heart of Gruyère, a lovely tourist
region at the foot of the Swiss Alps that is known for its cheese,
produce, and summer folk market. On a hill overlooking the Trême
river, Bulle has a charming Old Town that is just a few minutes’ walk
from campus.
Thanks to its prospering high-tech industry, Bulle is one of the fastest-
growing cities in Switzerland. Bulle’s population is about 20,000
inhabitants, 30% of whom are from abroad. Bulle’s lively cultural
scene includes clubs, bars, cinema, and galleries. And when you need
a study break, you can hike, run, or cycle on trails through the forest,
located only five minutes from the center of town.
Bulle is close to many other attractive destinations. It is a 10-minute
drive from Gruyères village, a medieval town dominated by one of the
most famous castles in Switzerland. It is 20 minutes from Fribourg,
a vibrant university town with shops, cafés, theaters, and lively
nightlife. It's 35 minutes from the Glion campus in Montreux and
just over an hour from Geneva. And with Europe’s excellent public
transportation infrastructure, you can easily make weekend trips to
France, Italy, Germany, and even the UK or Spain.
24 | Glion Graduate School - A world of opportunities
On Campus
Home to master's and MBA students, the Bulle campus offers a
comfortable living atmosphere and a dynamic learning environment.
The impressive, modern campus includes numerous classrooms, an
excellent library, and a new Academic Center.
Activities
Bulle provides a wonderful setting and lifestyle outside the classroom.
Its mountainous, lush surroundings offer outstanding sporting
activities, including downhill and cross-country skiing, mountain
biking, canyoning, rafting, boating, climbing, paragliding, and
horseback riding.
You will have access to a nearby fitness center, where you can take
classes in yoga, Zumba, and dance. Local sports clubs offer football,
rugby, skiing, basketball, and more. Teams from Glion’s Bulle and
Montreux campuses compete against one another and with teams
from Les Roches and other hospitality schools.
You will also have the chance to attend exhibition openings, concerts,
theater performances, and wine and gourmet food tasting events. And
perhaps best of all - you will make deep and lasting relationships with
your fellow students from all over the world.
While Glion students are training for management success, they are
also doing something equally important - they are having fun.
CAMPUS FACI LI TI ES

++ Accommodation on campus;
off-campus lodging is also available
++ A self-service restaurant with 220 seats
++ An 85-seat coffee lounge
++ The Hub, a student recreation area
++ TV lounges
++ Free access to indoor tennis courts
++ 26 classrooms
++ Three auditoriums
++ Three study rooms
++ Library
++ Bike hire

Glion Graduate School - A world of opportunities | 25

GLION IN LONDON: STUDENT LIFE
Study in London
Studying at Glion London can open up limitless horizons. Graduate
students receive the same superb Glion Swiss hospitality education
- but in London, an endlessly stimulating metropolis. In London,
you will be surrounded by the best of every aspect of hospitality:
hotels, restaurants, entertainment, cultural events, and sports. It
is the ultimate location if you aspire to reach the top.
London was crowned business capital of Europe in 2014. 1 The
city will expose you to how business is conducted on the global
stage. Central London boasts more than 1,600 hotels, providing
a range of internships and career opportunities. The UK is also a
sought-after location for higher education: over the next decade,
it is anticipated that the UK will retain its position as the second
study destination of choice after the US. If that is not enough to
2
keep you busy, London is also one of the best-connected cities in
the world. The city’s ideal location and infrastructure enable you
to easily travel to the great cities of Europe and further afield, as
well as tour the many cultural and historical attractions of the UK.
The University of Roehampton - Downshire House
Only 40 minutes from the West End, Glion London is located in
south-west London at Downshire House, a freshly renovated grade
II-listed Georgian building nestled on a newly developed green
parkland site within the campus of the University of Roehampton.
The first villa on the Downshire House site was developed in the
seventeenth century. Various redevelopments took place over
the centuries, while the country house was used as a private
residence. Since 1963, this beautiful surviving classical villa has
been in educational use, recently refurbished as a modern learning
environment with contemporary lecture and seminar rooms, study
areas, and social spaces.
26 | Glion Graduate School - A world of opportunities
Situated in its grounds, students are accommodated in Chadwick
Hall, Roehampton’s newest residential buildings opened in September
2015, or on Whitelands campus. Students enjoy high quality en
suite bedrooms grouped in flats, with social areas positioned to
make the most of the surrounding landscaped garden courtyards
and parkland views.
Activities
You will have access to Sport Roehampton, which offers a wide
range of sports clubs, exercise and dance classes, and an on-
campus gym. Activities are available subject to demand such
as swimming, football, badminton, table tennis, netball, rugby,
basketball, and tennis.
1
www.londonandpartners.com 2
www.britishcouncil.org
London: The Hospitality Capital of the World
London retained its position as the top-ranked international
travel destination in 2015, for the fifth time in seven years. 1
+ London has more five-star hotels than any other city and 61
Michelin-starred restaurants. 2
+ It also has unrivalled nightlife and culture, with 250 festivals
and 17,000 music performances every year. 3
+ London was revealed to be the theater capital of the world
in 2014.4
1
MasterCard Global Destination Cities Index 2015
2
www.greatbritishchefs.com
3
www.london.gov.uk
4
www.abtt.org.uk
 CAMPUS FACI LI TI ES

++ Set in over 14-acres of green space

and parkland
++ Superb sports facilities
++ Student restaurants, cafés, and
bakeries
++ A bank and local shops
++ A Students' Union
++ A dedicated Glion Learning
Resource Center and study room
++ A library with over 350,000
volumes open 24 h/day
++ 24/7 campus security
++ On-campus accommodation
- single rooms with en suite
bathrooms

Glion Graduate School - A world of opportunities | 27

INDUSTRY TESTIMONIAL

"The reason we come to recruit at Glion is because Glion has

such a great reputation in Switzerland and around the world
for attracting great students to study their variety of courses.

The courses are well suited to the industry, in particular to

the luxury industry which we are a part of, so we chose to
partner with Glion for the caliber of their courses and the
caliber of their students.

Students from all schools bring talent and a variety of skills to

the hospitality industry. The difference with Glion students is
that they have a very good balance between their practical skills
and theoretical skills, which some of the other hotel schools
may not focus on as much. It's the mixture of skills from the
service side and the management theory which makes Glion
of particular interest to Ritz-Carlton."

Grainne Johnston

++ Director of Human Resources, The Ritz-Carlton Dubai

28 | Glion Graduate School - A world of opportunities

 INDUSTRY TESTIMONIAL

“We have been working with Glion now for many years and
we always look forward to coming to the school twice a
year to recruit for the various programs we have. What we
appreciate about the students is that there is a really nice
balance between the education and the practical experience
that the students have.

One of the soft skills we look for in a graduate is attitude.

Attitude is everything. But along with a positive attitude and
passion, the one key thing that the Mandarin Oriental Hotel
Group looks for is humility. This is the ability to come from a
place of wanting to serve with a sense of grace and Oriental
heritage culture.” 

Sarah Stanger

++ Regional Director of Human Resources for Europe,

Middle East and Africa at Mandarin Oriental Hotel Group
− Switzerland

Glion Graduate School - A world of opportunities | 29

ADMISSIONS AND APPLICATION
Registration Procedure
The administration of the registration process is handled by the Admissions Department of Glion Institute of Higher Education. Certified
academic transcripts, certified copies of degrees, letters of recommendation from employers, work certificates, and personal portfolios
must be sent with the application form. Final registration occurs upon payment of the deposit and satisfactory completion of all admission
requirements.

Master of Business Administration Applicants Master of Science Applicants

1. Applicants should submit a completed application form with all
pertinent attachments and an application fee of CHF 250.- if starting
on Bulle campus, GBP 150.- if starting on Glion London campus or
USD 150.- if starting online.
2. Applicants must have an accredited bachelor's degree in Business,
Hospitality, Tourism, or Events or equivalent.1
3. Applicants should have a minimum of 2 years' work experience
in hospitality or related business in a supervisory or management
position. Applicants must submit work certificates, if available.
4. If English is not your mother tongue, or if you have not spent the past
3 years in a full-time English-speaking school (detailed list can be
provided separately upon request) or working environment, please
provide a copy of one of the following from an approved test center 2 :
4.1. Minimum TOEFL score of 585 or 83 for the Internet-based test.
The TOEFL test code number for Glion Institute of Higher
Education is 7337.
4.2. Cambridge First Certificate Exam (FCE): Grade B.
4.3. Cambridge Advanced Certificate Exam (CAE): any Grade
4.4. IELTS Academic Module with minimum overall band score of
6.0 and minimum 5.5 in all sub-components. 3
Please note: All English certificates must have been issued in the
12 months prior to admission.
5. Candidates must submit a confidential reference form, which the
Admissions Department will send to the candidate upon receipt of
his/her application.
6. Candidates must submit a confidential reference letter (from either
a faculty member or an employer).
7. Candidates must submit a valid medical certificate and a physician
report.
1. Applicants should submit a completed application form with all
pertinent attachments and an application fee of CHF 250.- / GBP 150.-
2. Applicants must have a bachelor's degree in hospitality management
or any other subject.1
3. If English is not your mother tongue, or if you have not spent the past
3 years in a full-time English-speaking school (detailed list can be
provided separately upon request) or working environment, please
provide a copy of one of the following from an approved test center 2 :
3.1. Minimum TOEFL score of 585 or 83 for the Internet-based test.
The TOEFL test code number for Glion Institute of Higher
Education is 7337.
3.2. Cambridge First Certificate Exam (FCE): Grade B.
3.3. Cambridge Advanced Certificate Exam (CAE): any Grade.
3.4. IELTS Academic Module with minimum overall band score of
6.0 and minimum 5.5 in all sub-components. 3
Please note: All English certificates must have been issued in the
12 months prior to admission.
4. Candidates must submit a confidential reference form, which the
Admissions Department will send to the candidate upon receipt of
his / her application.
5. Candidates must submit a confidential reference letter (from either
a faculty member or an employer).
6. Candidates must submit a valid medical certificate and a physician
report.

Note:
Admissions requirements are guidelines and subject to change at any time. Please refer to the Academic Catalog for final admissions requirements or contact the Admissions Department.
1
If a degree / transcript is not in English (for UK) or any other language than English (French/German/Italian for Switzerland) – an official certified translated copy in English will be required.
2
Due to UK visa requirements, non-EU passport holders who wish to study at Glion in London and requiring a TIER 4 student visa, will need to provide an IELTS UKVI exam certificate, only. Visit
http://takeielts.britishcouncil.org/book-your-test/book-now for more information and to book.
2
Non-EU or EEA passport holders will need to undertake IELTS UKVI: 6 overall and min. 6 in every subcomponent

30 | Glion Graduate School - A world of opportunities

 GLION CAMPUS
Glion Institute of Higher Education
Route de Glion 111 - 1823 Glion sur Montreux - Switzerland
T. +41 021 966 35 35 - F. +41 21 966 35 36

BULLE CAMPUS
Glion Institute of Higher Education
Rue de l’Ondine 20 - 1630 Bulle - Switzerland
T. +41 26 919 78 78 - F. +41 26 919 78 79

LONDON CAMPUS
Glion Institute of Higher Education
Downshire House - Roehampton Lane
London, SW15 4HT - United Kingdom
T. +44 20 8392 8178

ENROLLMENT
FACEBOOK.COM/GLIONSWITZERLAND
FACEBOOK.COM/GLIONLONDON
SWITZERLAND AND LONDON
TWITTER.COM/GLIONNEWS
Chemin du Pierrier 1
1815 Clarens - Switzerland
YOUTUBE.COM/GLIONCAST
T. +41 21 989 26 77 - F. +41 21 989 26 78 - info@glion.edu

FLICKR.COM/GLION
ONLINE MBA
BLOG BLOG.GLION.EDU
Downshire House - Roehampton Lane
London, SW15 4HT - United Kingdom
GLIONHOSPITALITYSCHOOL T. +44 20 8392 8182 - inquiry@gliononline.com

G L I O N.E DU GENCL0117V2/03.17