Health Insurance Fronter Script 3.

5
(Billable, Budget, Medicare options)
1a Opening

“HI (first name) this is ______ I'm calling in regards to affordable Health insurance are you insured now?” (If
no, go to Section 2 Qualifying)

1) “You’re the 10th person to call me”

“That’s great! My company is an enrollment center and our database will show you ALL the plans you qualify
for, so I'll be able to give you All YOUR OPTIONS, and find you the BEST plan in (STATE) for the BEST PRICE, are
you insured now??”
2) “I’m not interested anymore”
I see that but Listen-I know if I can save you $100/month its worth a few minutes of your time, this will only
take a second are you insured now??”
3) “That was weeks ago!”
“I see that, the reason for my call is that right now you qualify for group health plans that are a fraction of the
normal cost are you insured now??”
4) “I already have insurance.”
Okay, I have options that can help you save money, How many people are on your current plan? (Go to
Section 3a/3b/3c)
4.1) “I told you I already have Insurance.”
Okay, I think I can still help you, How much are you paying for your current plan? (When they answer, ask
again how many people. If Customer is paying $100 or more than what we offer, then go to 3a/3b/3c. If we
cannot save them $100, KO)
5) “Can you call me back?”
“I understand, but this is really important-lets go over this now! I know if I can save you $100/month its worth
a few minutes of your time are you insured now??”
6) “Is this ObamaCare?”
"We work with all plans in your state including Obamacare plans, it depends on what works best for you are
you looking for yourself or your family?" (Go to Section 2 Qualifying)
7) “Where are you located?”
“Our Corporate offices are located in Ft. Lauderdale, but we are nationwide and work in all 50 states, are you
insured now??”
8) “Where/Who are you?”
“I am with NATIONWIDE HEALTH and our corporate offices are located in Fort Lauderdale, however we are a
national brokerage. Are you insured now??”

9) Customer asks a *Buying Question*“That’s a great question, I have you matched to a licensed agent who can
answer all your questions, but first are you looking for yourself or a family plan?” ( Go to Section 2 Qualifying)
____________________________________________________________________________________________
Section 2: Qualifying: “Great, I’m calling from NATIONWIDE HEALTH, and we are an enrollment center in the
state of (STATE)-my job is to ask you a few simple questions, then transfer your call to an agent who will help
you locate the BEST INSURANCE PLAN for the LOWEST RATE how many people in your household will you be
insuring?

Section 3 Qualifying
3a If Individual:
Great, we can help save you money, our average plan starts at $200 per month with FULL PPO Access- If we are
able to find you a plan at this price and better than what you have now, can you afford to begin coverage in
the next 30 days? (Need a clear YES!) (If not a clear YES use your Section 4 Rebuttals)

3b If 2 People:
Great, we can help save you money, our average plan starts at $300 per month with FULL PPO Access- If we are
able to find you a plan at this price and better than what you have now, can you afford to begin coverage in
the next 30 days? (Need a clear YES!) (If not a clear YES use your Section 4 Rebuttals)

3c If Family:
Great, we can help save you money, our average plan starts at $400 per month with FULL PPO Access- If we
are able to find you a plan at this price and better than what you have now, can you afford to begin coverage
in the next 30 days? (Need a clear YES!) (If not a clear YES use your Section 4 Rebuttals)

4a Rebuttal Do I have to do this now? Can I call you back?:

I would be happy to call you back (Customer’s first name). When will be the best time to contact you? (Set a
call back in CONVOSO)

4b Rebuttal UNSURE/Don’t know if they can afford:

“Ok, I still believe we can help you save money. Is ($200/$300/$400) per month affordable? (If ‘YES’ read 5a/If
‘NO’ K.O.)

4c Rebuttal If Customer CLEARLY cannot afford: (you must KO!!)

“Prices are always changing, so we will be contacting you down the line, OK?” (Set a Callback for 60 days)

4d Rebuttal When they ask a BUYING question:

“That’s a great question. I have you matched to a licensed agent who can answer all those questions for you,
but FIRST Is ($200/$300/$400) per month affordable? (If ‘YES’ read 5a/If ‘NO’ K.O.).

Budget Transfer!
Ok, Well here’s what I can do, I have a department that can offer more affordable options
that you MAY qualify for. I am going to transfer you now to a Licensed Agent, OK? (If
customer says YES to BUDGET TRANSFER- Select ‘NO’ on Budget Requirement form and Go to
5a)

____________________________________________________________________________________________
 Section 5 (PREQUAL before XFER)

5a Qualifying“Ok Great, I need to know, are you currently on Medicare or Medicaid?” (If “NO” go to 5b, If
“YES” go to “5a Follow-Up’’)

5a Follow-Up: “Since you are on Medicare or Medicaid, Do you currently have MEDICARE PART A and B? (If
“YES” select YES on MEDICARE A and B Customer Form and go to MEDICARE TRANSFER. If “NO” you must
K.O.)

MEDICARE TRANSFER:
“That’s Great, I am going to transfer you to the department that specializes in those products. One Moment
Please.” (Transfer Call)

5b Qualifying: “Alright, I just have ONE LAST question before I transfer you: Do you have any upcoming
surgeries or are you looking to cover pregnancy with your health plan?” (If ‘YES’ K.O./ If ‘NO’ read 5c)

5A/5B KNOCKOUT
Unfortunately, I can’t help you past this point, I wish you the best of luck in your search, have a great day.

5c Before Xfer:
“Great, what I’m going to do is place you on very brief hold, and transfer your application to a senior broker in
your state that will search ALL your options and find you the best possible plan for the best price okay? Great
one moment please.” (XFER CALL)

5d (When call is answered by lead recipient)“Hi, This is NATIONWIDE HEALTH, I have (customer’s first name)
on the line. He/She is looking to cover himself/herself or his/her family. (Customer’s first name) You’re in
good hands, I am getting off the line now.” (Disposition lead as (xfered call).

Transfer Dispo Key:

Billable Transfer = Transferred Call

Budget = Budget Transfer
Medicare = Med Transfer